While I like the store, I do NOT like the online shopping! I ordered Christmas gifts for family and…read moresome foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called the Kohl's customer assistance number. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, "You can go to the store IF they have one and exchange it (the roundtrip drive to the nearest store in good weather is over 3 hours and it is currently snowing heavily so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items." I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement for the damaged nail set in time for it to be mailed and for it to arrive for Christmas. There will be a VERY disappointed child. I will have to miss a day of work to return the item to the Missoula store (if they have one in stock, which may not be the case, the representative said there was only one left at that store according to the computer but that is "often wrong"), pay for a tank of gas, add wear and tear to my car, and risk my life on the treacherous roads, or NOT have a present for the child in time for Christmas. For shame KOHL'S!!!! Do better!!!!!!!!!!

Prices are great friendly staff great location and great free parking what more could you want?read more