I rarely write reviews, but this situation is a must. Richmond Air installed my new HVAC for my…read moregarage recently and had the best price for the product and skilled install which is critical for performance. As a matter of fact there was a misunderstanding in the quote as I thought it included new ducts, but it did not. But James replaced for free due to the misunderstanding on my part. He did not have to do that because it was my mistake in communication. Prior to that I had 2 other hvac systems installed by another company. So I called that company that did the install to repair one. Within hours of repairing one hvac, the other failed. So I had to wait over the weekend for them to return to fix the hvac and on Monday my schedule. Then I decided to use Richmond Air for the repair. I only would be at my house from 8:30 to 10am due to a departing flight. I called Richmond Air at 7:30 AM on Monday to see if they could send someone to my house within the hour. The owner, James showed up with a staff member. So the other company's staff accidentally let out my Freon. James called the company and explained the mistake for me and arranged for them to replace my Freon for free. That is honestly and great customer service. He could have replaced the Freon and charged me, which is expensive and let me figure out the situation with the other company. So that deserves my business and yours. Trustworthy, competence and great pricing. I hope this review helps you select Richmond Air. I am confident you will be happy with the work and you will feel that you have gotten great value for the service.

I would highly recommend Richmond air, they do quality work and are very professional; Jason helped…read moreus throughout the whole process when replacing our AC unit.

If I could give more than 5 stars I would! Stephen was very personable and understood the urgency…read moreof our situation. Johnny was sent out to my 90-year-old father's house the same day, (8:45PM) to access the problem. All this time, my fathers was told he needed a new unit by another company and all he needed was a new breaker! The next morning, Johnny was there with a new breaker, completed the process and now all is well. They kept us posted with each and every step. It's nice to know there are actually people you can trust. Very highly recommended.

Worst company I've ever dealt with! I have been left in sweltering heat in my home. My air…read moreconditioner, malfunctioned, and is under warranty. They say they can't get the part so they just dodge my phone calls and will not help. Someone could quite literally die in this heat! It is also ruining my home appliances! Do not use this company!

Toms Quality are very professional, knowledgeable, and honest... Jordan was great... he…read moremeticulously diagnosed the issue and came back with the part and just did a clean and thorough job.., very pleased with their service... Also they were on time and responded promptly.. I will continue to use their services

Tom's Quality Comfort Air & Heat has serviced, repaired, and replaced HVAC System. They are…read moreresponsive and reasonable. It is nice to be able to call and speak to a human being very quickly and get quick answers or service.

I called The Woodlands Heating and Air Conditioning out for a water heater issue that was caused by…read moreCenterpoint coming out to replace (update) our gas meter to the house. I smelled gas that evening coming from the water heater and called Centerpoint emergency service out to check what the heck was going on. The emergency tech came out and could not find anything wrong. We then tried to relight the water heater. nothing. We tried for an hour to get it to light. nothing. I called Woodlands Heating and Air Conditioning to come out and diagnose the issue. Ray Adams Jr. came out this morning. Well with in 5 mins he had it running again. He was very patient with the explanation of what went on. I will be using them from now on. Very positive experience. He did check the system and had some suggestions that will be implements within the next couple of months.

Bought 20K system from them and have had them back twice a year for service. Every time without…read morefail they try to upscale me a UV mold prevention system and a whole house surge protector. They price each of these at $1800 each. First of all, why didn't we discuss that went you did the initial install? Second, I will never and let me repeat never purchase anything or any service that I did not first initiate. The relentless and unending marketing telephone calls, emails and texts after a service visit are borderline harassment. It does not help that you unsubscribe/block or request to be on the do not call list. They will bug you until you just have to be downright ugly with them. Buyer beware. I do not wish to interact with a business like this. It is time to find a new service provider.

We had three HVAC companies come out to give us bids for a new AC unit, and we ended up choosing…read moreKAC Express. I honestly couldn't be happier with our decision! Jack came out, looked everything over, and was here maybe 10 minutes. There was no sales pitch or pressure--just a straightforward quote for a Trane unit. We appreciated the honesty and simplicity. The very next day, the installation crew arrived and had everything completed in about six hours. Later that afternoon, while I was cooking dinner, Trung (the owner) called and said he was outside. He wanted to personally inspect the installation before the job was considered finished. He thoroughly checked the crew's work, and you just don't see that level of customer service anymore. To top it off, KAC Express was less expensive than the other two companies that gave us estimates. Great price, quality equipment, fast installation, and outstanding customer service. If I could give KAC Express 10 stars, I absolutely would! Highly recommend them.

My air conditioning went out in the middle of the night, and I was able to reach Trung at 5:00 AM…read more To my surprise, he answered right away, gave me a timeframe for arrival, and showed up exactly when he said he would. Once on site, he quickly diagnosed the issue, took the time to explain what was wrong, and showed me exactly what needed to be fixed. What I appreciated most was his honesty and transparency. He didn't try to upsell me or take advantage of the situation, and the repair was completed quickly at a fair price. It's not often you find someone who is responsive, punctual, knowledgeable, and trustworthy. If you're looking for an HVAC company that genuinely cares about its customers, I highly recommend KAC Express and Trung.

I appreciated Vixiene's honesty in not trying to get us to buy new AC units to replace our 20 year…read moreold ones. Per our request, he raised our AC units with additional concrete slabs, redid the outside piping and insulation and serviced our AC units. Very happy with his work and would recommend this company for all your AC and HVAC needs!

We have been working with Vixiene for many years now and he is our go-to guy for anything A/C…read morerelated! He responds quickly and has been able to stop by our house within a day or two every time we have needed his help. We have had small issues and bigger issues, such as replacing our entire A/C unit. Regardless of the problem, he had a solution, and the problem was truly fixed. It's not like going to a car mechanic where you pay them to fix something, and the issue arises again later. What we truly appreciate about him is his integrity and honesty. We feel like he truly cares about his clients and does not try to oversell or overcharge us. His pricing is reasonable and affordable. He works hard and is great at what he does. He is professional, knowledgeable, and experienced. We trust him and would highly recommend him to anyone!

Wonderful to work with, honest feedback, efficient, and budget conscious. Incredibly friendly staff…read morewho I've used for years now.

Head to service call this morning and though they didn't promise to come out same day to fix it,…read morethey did promise a zero fee quote. I had them come out with my fingers crossed and within five minutes, they were able to diagnose the issue. They made the replacement and were on their way within fifteen minutes and my house is already cooling down. I am thrilled, and this was a painless process!

OUTSTANDING service. Our neighborhood has had extensive damage to the grid due to the recent…read morestorms. My AC was not turning on and the house was gates of hell hot on a saturday nite (after 21:00). Called ASAP sunday at 930. Alex was at my house (on his day off) at 11:30. He quickly diagnosed the problem and educated me on some features of my system and how to diagnose certain issues and got my system running in no time. Very reasonable fees and VERY friendly. I finally have a New HVAC serviceman after my old one retired years ago. Great find!

This is the best company for A/C and heating. I have been a customer for MANY years and they are…read morereliable, on-time and do a great job. They quote fair prices and are a family owned company. If you don't know who to call for A/C or heating service, call ASAP. One time, when I was very pregnant with my son, the heater went out. They were booked but still arranged to come over and get my heat back on!