My 20 yr old AC was leaking freon and I decided rather that repair it, that I should replace it with a new 410A unit. I did lots of research and came to the conclusion I could only afford a 14 seer 5 ton unit so I began shopping on the internet for contractors. I found a contractor that had a good reputation and he gave me a reasonable price on a 5 ton 14 seer Goodman unit and I was about to give him the job. It was then that I contacted Gilberts AC and also had them come out to give me one last estimate. After their rep left I got an email from Stephen Moore the owner quoting me a 5 ton 16 seer new Trane unit at a much better price. I was excited about this as I thought the 16 seer unit was more than I could afford let alone a trusted brand name like Trane. It was the weekend and on Sunday morning I decided to read more of Gilberts reviews online. I came across a reviewthat gave me cause for concern and decided to call Stephen (owner) sunday morning. I left a message with the answering service and surprisingly he called me back within 20 minutes. Stephen was very open about the review(s) and explained the situation in great detail. It was obvious to me that the customer was trying to take advantage of him and his company and that he had gone far above and beyond what was reasonable to address the problems which seemed not to even to be their fault. I don't believe any other contractor would have done this. This gave me the reassurance I needed to trust Stephen of Gilberts AC to do the job. His crew, Jesus and Juan arrived Tuesday morning and spent the day installing my new Trane XR16 unit. They did a fantastic job and were very professional and easy to deal with especially since I was there to watch everything. They even went out of their way to correct some installation mistakes made in the original old unit that would make things much easier for me with the new one. The next day, Lee, a supervisor at Gilberts came out to fine tune the refrigerant set up of my unit by adjusting sub cooling etc. Lee is very knowledgeable and a true pleasure to deal with. Not only did Stephen the owner of Gilberts give me a great deal but he gave me extras at no additional charge. I got a "transition" unit with access door so I could clean the coil, a Surge Protector for the condenser unit outside, a new Thermostat and a fiberglass pad for the condenser. While Lee was there he tried to get the surge protector to work properly but since it was not the one they usually use they couldn't get it to work properly. I called Stephen and he arranged for Lee to come back the next day and swap out the problem surge protector with the one they usually use. Lee came back and did just that and the other surge protector worked perfectly. I must say that I am very picky and detail oriented and demanding when it comes to customer service. With that said, I must also say that Stephen Moore the owner of Gilberts and his employees exceeded my expectations in all those ways. I couldn't have made a better choice of AC Contractors to do the job for me and I fully believe that should any issues arise later with my unit that Stephen and his crew will provide the same excellent level of customer service they have exhibited during the installation and tuning. Stephen is extremely customer oriented as are his employees and that is a rare thing these days. Many claim to be but when it's time to deliver they fail and you can't even get them on the phone. Not so with Gilbert's AC....they go above and beyond to meet commitments and truly delivery excellent customer service. I am extremely happy with my choice and never once felt any pressure in regards to payment or extras etc. To anyone who finds themselves needing a new AC, you will not find a better, more honest, more reasonable and more competitive contractor than Gilberts AC. Do yourself a favor and give them a call and you will be glad you did. read more

Over the last 5 years, I've purchased 4 complete AC systems from Stephen Moore - Gilbert Mechanical - two for my home and two for my parent's home in the same neighborhood. In each case, I couldn't be happier. First, Gilbert Mechanical sold me each system for more than $1000 less than either of the other two companies I asked to bid... and it was the same, identical system. Second, the Gilbert Mechanical workmen are professional, polite and did a great job protecting the carpet with canvas and cleaning up when they were done. I'm posting this review to commend Gilbert Mechanical once again, but this time for WARRANTY work. Several days ago, one of the first systems I purchased from them quit working. The technician determined the compressor had blown out for some underdetermined reason. The unit was still under warranty and was replaced with a brand new compressor for only the cost of a small labor charge. They even replaced one of the high-amp breakers in my electrical box and didn't charge for it. This is a great company to deal with. I wish every service company was as responsive and did as good a job as Gilbert Mechanical. read more

I recently had the pleasure of working with David, an AC technician from Gilbert's Air Specialist, and I must say the entire experience was exceptional from start to finish. From the moment I contacted their dispatch team, I was impressed by their professionalism and efficiency. The representative I spoke with was courteous and knowledgeable, quickly understanding the urgency of my situation. They promptly scheduled an appointment for David to visit my home. David arrived on time, which I greatly appreciated. He was not only highly skilled and thorough in diagnosing and fixing the issue but also took the time to explain what had gone wrong and how he was going to address it. His friendly demeanor and willingness to answer all my questions made the entire process stress-free. Overall, Gilbert's Air Specialist exceeded my expectations with their top-notch customer service and David's exceptional technical expertise. I highly recommend them for anyone in need of reliable and professional AC services. read more

Gilbert's Air Specialists are all around efficient from 1st inquiry to installation service completion. I will not hesitate to recommend them for the services they provide. Our new home build came with a builder's grade unit that did not have the capacity to meet our cooling needs. After a coolant leak was discovered, we found ourselves not approved by other companies. This was stated upfront with the staff. There was no hesitation, nor quit. They were able to do for us what others could not. We upgraded from a 3.5-ton unit to a 5-ton in a way that we are able to confidently afford. Instillation was next day. From knock on the door to picking up afterwards the staff was both productive and knowledgeable. read more

These guys were simply amazing! Couldn't ask for better service. After a horrible experience with our "Home Warranty" company and 3 repair companies later, Steve was a welcome relief over the phone. Then Lee arrived with his team. 100% professional. Competitive pricing. Gave us great options to choose from (didn't try to take advantage of us like the other company I had to send away). They bent over backwards to get our house cool the same day. If more people/companies where like this, the world would be a better place. I am happy, my kids are happy, my wife is happy.... what more could you ask for? If anyone I know needs A/C repair, I will tell them about these guys. I highly recommend! read more

When in doubt, you may lose faith. I can assure your A/C & HVAC needs are going to be handled by professionals at Gilbert's Air. After many consultants and specialist reviewed my situation. I was able to find comfort in Stephen Moore and his team accompanied by Elizabeth whose customer service is exceptional. Joey has 20+ years experience, Juan completes a solid team of hard working individuals who know what is important. Fixing my issue replacing my A/C unit with consideration for my budget and care for my families home. Highly Recommend Gilbert's Air Specialist! read more

Gilbert's AC Service is great! They're always super quick to respond and help whenever I need something, including weekends!!. Elizabeth is awesome--super helpful and easy to work with. I have a few homes they take care of, and they always come through for me. I have been really happy with their service since 2019!! Last Service provided was 6/1/25 on a Sunday!!! May God continue to Bless the Company, The Techs, Customer Service Reps, and their Families as well. May He give them Traveling Grace as they travel to and from Customer's homes. read more

no cooling call. low voltage loose wire. quick fix. Mike Valdez was the technician that came out. Mr. Valdez smelled gas while he was in attic and notified me that it was coming from the water heater supply line. He grabbed a wrench and some soapy water and we went up and I could smell it. He quickly found the leak and tightened the supply line. This old seniors words are not enough to thank Mr, Valdez. That could have been very bad for me and my family. Mr. Valdez went above and beyond his service call. Thanks again read more

Great service and price. Installers ( Ozzy, Javier and a one other) went to work immediately with a good attitude and energy. Ozzy does a great job of showing his finding and explaining the pros and cons of not replacing without selling unwanted product. Spoke with Steve (owner) several time though out the install keeping me informed. Steve offered special financing terms which made my decision to work with his company. All in all I'm very satisfied with my new A/C and furnace install. read more

My old A/C (R22) unit failed & needed to be replaced. Spoke to Stephen ( the owner) he patiently explained the options ( and there were many ). I proceeded to solicit proposals from 6 other HVAC companies, Gilbert's was the best price & since I was dealing direct with the owner, that gave me confidence I made the right decision. As for the Installation, It went smoothly. The installation team was professional & polite. I'm happy with my new AC system & have no regrets. read more

Gilberts Air Specialists in Houston delivered an excellent experience with the installation of our new A/C unit and furnace, completing the job in just one day. They provided multiple complimentary service calls to help us learn how to operate the complex systems. Now, everything runs perfectly, and we've seen a reduction in our electricity costs. Our sales representative, David, was especially dedicated to ensuring everything was installed and functioning properly. read more

Gilberts came to install a unit in my home today and the service was amazing. From the beginning to end, the customer service agent was so enthusiastic and empathetic she made me feel like I was her top priority. My sales guy David came out and gave me an excellent deal with some awesome interest rates. The installer were in and out in about 2 hours to replace my condensor. Thank you, Gilberts, I will be referring you all to my friends and family. read more

Filled out information on ad from Internet . Was contacted next day by sales person Steven from Gilbert A/C specialist was given a quote, came out the next day and put in my new system. The technicians were professional, courteous, and cleaned up after themselves. My new A/C system was professionally installed. I would fully recommend Gilbert A/C specialist for any of my air-conditioning needs. read more

My HVAC system was broken, So I shopped around to replace for a new one. I had couple estimates but Gilberts gave me the best price of all. They gave me 0% APR for 3 years on financing. They even came on the next day and started working on a raining and cold day. These guys are great! I really appreciate their service. I would highly recommend. read more

I had an awesome experience with Gilberts Air Specialist! They were super quick and dependable. The customer service was outstanding, and David really took the time to explain everything I needed for my home. I can't recommend them enough! If you haven't tried their service yet, you're missing out! read more

Gilbert was very honest and fair on fixing my ac issues when it was so dangerously hot out he was punctual and worked hard and fast thanks Gilbert I hope to not have to call you again this year but if I do he's the guy to call on all my hvac needs thanks again happy customer 5 stars read more

My HVAC went out l installed a new system by Gilbert mechanical. A Couple of nights later the system stop cooling. They send out a tech called Ozzie he was able to resolved the problem in a timely manner. Professional and hard-working technicians. Annie H read more

with Gilbert air specialist, was absolutely spectacular. He went above and beyond to accommodate and to keep us updated continuously.Wonderful company to work with, will do business with this company always... read more

I disagree with the previous reviewer. These guys have been really helpful and they've got me some great deals. Always sends the best technicians whenever I need an AC service. Definitely recommended. read more