I rarely write reviews, but this situation is a must. Richmond Air installed my new HVAC for my garage recently and had the best price for the product and skilled install which is critical for performance. As a matter of fact there was a misunderstanding in the quote as I thought it included new ducts, but it did not. But James replaced for free due to the misunderstanding on my part. He did not have to do that because it was my mistake in communication. Prior to that I had 2 other hvac systems installed by another company. So I called that company that did the install to repair one. Within hours of repairing one hvac, the other failed. So I had to wait over the weekend for them to return to fix the hvac and on Monday my schedule. Then I decided to use Richmond Air for the repair. I only would be at my house from 8:30 to 10am due to a departing flight. I called Richmond Air at 7:30 AM on Monday to see if they could send someone to my house within the hour. The owner, James showed up with a staff member. So the other company's staff accidentally let out my Freon. James called the company and explained the mistake for me and arranged for them to replace my Freon for free. That is honestly and great customer service. He could have replaced the Freon and charged me, which is expensive and let me figure out the situation with the other company. So that deserves my business and yours. Trustworthy, competence and great pricing. I hope this review helps you select Richmond Air. I am confident you will be happy with the work and you will feel that you have gotten great value for the service. read more

I would highly recommend Richmond air, they do quality work and are very professional; Jason helped us throughout the whole process when replacing our AC unit. read more

Will start by saying I'm an engineer who works in the project management space and was working to update an aged system in a 60's home. As I was bidding this work I sent my buyer inspection report and some information I'd built out from a personal scan of my house. Richmond responded the day of posting, came out the following morning having already read the report, and was able to discuss details indicating they looked at the pictures in the project file and were analyzing the work required. They provided a number of options but weren't pushy with any of them. Ended up using them to replace a large portion of the existing system including a failing and aging ducting system. They were communicative, timely, and completed the work in a day. They were able to troubleshoot and find ideal location for a return air vent on my first floor working through really tight crawl spaces . Interactions starting with James at the bid walk down all the way through handover with Chris who was an amazing installation lead were all great. Highly recommend and will start here next time I have any project of this nature. Significant upgrade to an old home with very little pain. read more

Check the AC unit, looked at the damper up in attic and explain some other things. Very reasonable. Turned out to be a fairly minor problem, but at least we got our AC checked. Our tech was Jason. read more

Absolutely recommend!!! I rarely do reviews that aren't restaurants but Richmond's Air was so great I think it's important that people know what the experience is like. First: Competitors I got several estimates - My home warranty's contractor, Home Depot/ARS, a friend's husband, and Richmond's Air. Richmond's Air was the most reasonable price among all estimates, even the friend! He also took less than 30 minutes to take a look and give me an estimate. Home Depot was here for hours and gave me a presentation and ultimately an unbelievably high price which they later slashed by $4k when I said I wouldn't choose them. Still too high, also weird that they were gonna charge $4k extra? Second: Communication/Punctuality James told me a reasonable window of time that the team would arrive and also when they'd complete the job. They gave me a call beforehand to let me know they were running a little late, regardless the job was done on time (same day). They replaced everything but my furnace. Finally: Service The team was friendly and explained anything I asked about and even helped me install my new thermostat. They put a drop cloth down from the front door to the AC and left minimal dust or mess. They also gave me the manuals for the equipment as well as told me about the 10 year warranty. This was all a month ago and my AC has been working perfectly since and air quality reads way cleaner than when I moved in. Dealing with a broken AC in Houston is horrible and I highly recommend reaching out to Richmond's Air instead of wasting time shopping for multiple other quotes. Maybe get one other one and compare, you'll see the difference. Price, service, and quality were great. Would definitely call again for my next home. read more

This is an exceptional Air Conditioning company with an exceptional staff and service. Jason came to our home exactly on time to check our Echobee Thermostat and recalibrate it to set up the correct Temperatures and Humidity because it was sending messages of possible problems with our AC system. However, after checking our AC system and completing preventing maintenance for a really fair fee, Jason concluded that our AC system is in very good condition and it was more Thermostat wrong messaging than the AC system itself. My wife and I were extremely appreciated and happy Jason's professionalism as AC Technician and most of all for his/their honestly. I will definitely recommend this company to anyone, and I will hire them next time to check and do whatever maintenance in our AC system if needed. Thank you, Richmond's Air, for excellent service. read more

Richmond's Air - Heating & Air Conditioning/HVAC Near Me

We had an excellent experience with this HVAC company from start to finish. They replaced our AC unit and went above and beyond by working late into the night to make sure everything was completed. The owner was incredibly kind, listened to our concerns, and even accommodated our last-minute request to increase the system size from a 2-ton to a 2.5-ton unit. The technicians were professional and thorough. They worked efficiently, and the entire installation was finished much faster than anticipated. Highly recommend them to anyone needing HVAC work! read more

James was responsive and honest. He got me a quote within 2 hours of calling him. He came and looked at my old unit and gave me an honest quote and the best price. We got 5 total. read more

Richmond's Air - New unit - Heating & Air Conditioning/HVAC Near Me

Great service, James and his team are quick reliable and surpass expectations. I would recommend them to anyone in need of A/C repairs

Richmond's Air remains as my #1 go-to for my air conditioning needs. They are fast, efficient, and budget friendly. They replaced my Ma's entire setup. Cooling, heating duct work, all the things. I have been working with them for well over a decade, and I've never had a complaint. My most recent experience was this week with a capacitor failure. It's been going out every year on the dot. So we're getting close to a point of overhaul (insert sad face). My unit was blowing hot air when I woke up, and that's when the sweating began. I put in a request through the Yelp at 5am (they open at 7), when they opened up for the day they scheduled me for a 12p appointment that same day. Spoiler alert it didn't happen. James, the owner, and his son David showed up at 9am to fix me up ASAP. A 20 minute fix. That kind of service is GOLD. This was fast, efficient, and not as costly as I feared. Though I will have to proceed cautiously as we're nearing the end of my unit's lifespan. And I will absolutely be working with Richmond's Air for replacement when the time goes. Give them a shot, they do great work!!! They have a discount when you go through yelp, and tell them I sent you. read more

Richmond's Air - New fleet, who dis?! - Heating & Air Conditioning/HVAC Near Me

Richmond's Air is my go-to company for HVAC service and repairs. It needs to be said this is not my first time using them. I've used James and his crew multiple times over the past seven years. I've also used him at my mother's house when she had a major issue. They are prompt and more importantly, they aren't trying to take advantage of you when you call. If you need a new unit, they sell American Standard. My current home doesn't have American Standard but I have had it in the past. Obviously, if you only need a service call, they can work on any brand or manufacturer. Bottom line - Richmond's Air provides awesome customer service. If you're looking for a great HVAC company, look no further. They are excellent. An easy 5-star review. read more

Richmond's Air - James working on my 2nd unit. - Heating & Air Conditioning/HVAC Near Me

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My journey with Richmond's Air first started in September 2023, knowing that my AC unit was 12 years old and hadn't had a tune-up for at least as long as I've lived here. James with Richmond's Air promptly came out and ran diagnostics. He noted that the evaporator coil had a minor leak, but offered to refill the Freon to improve the efficiency and keep it running. He did mention that I was running on borrowed time however, since this unit was likely nearing its end of life, and that I should plan to replace it in the near future. Fast forward to April 2025. My AC unit is now 14 years old. Coming home one night, I noticed that the thermostat read 81°, which was out of the ordinary for this time of day. I manually set my Ecobee to 77° to cool it down. A few hours later, the house still had not cooled itself down, so I went outside to check the unit and noticed cold air blowing out. A quick Google search informed me that there was something up with the unit. I quickly changed out my AC filters hoping this would be the fix, but unfortunately it was not. I reached out to Richmond's Air the following morning and they offered to come out the same day. James showed up in a few hours and immediately ran his diagnostics and found that the Freon level had dropped to almost empty. He mentioned that this was probably the same leak found in 2023, and explained to me my options. I could have him refill the Freon (temporary fix), replace the evaporator coil (would have to replace this again if the compressor fails), or completely overhaul the unit (most costly option). Option #2 didn't seem reasonable for the long term and my checkbook wasn't ready to replace the whole unit, so I went with the band-aid fix, knowing that I'd run my unit to failure (hopefully through another summer!). James once again kindly refilled the Freon back up to full. Got cold air again, thank goodness! Two days later, the same issue presented itself. Woke up from an afternoon nap and noticed the house being warm, showing 80°. I set it down to 76° and left to run an errand. Upon returning an hour later, I noticed that the house was still at 80°. Ran outside to check the unit and once again, it was blowing out cold air. Third time was unfortunately not the charm. I reached out to Richmond's Air once again and they promised to be here first thing in the morning. James once again came out and found that the Freon pressure was even lower than the previous visit. The leak had either worsened or the unit was on its last leg and not able to keep up with the Freon. I finally agreed to get the unit replaced. James informed me that this comes with a 10-year labor and parts warranty for peace of mind. Richmond's Air was completely booked until the following day, so I got on the scheduled and James graciously refilled my Freon once again to get us through the rest of the day and so that we could sleep in a cool house at night. On the day of my scheduled service, Alex called me when the crew was on the way, and they showed up right on time. They pulled up in their large trucks and vehicles and knew exactly what needed to be done. As the crew showed up, they introduced themselves to me and got right to work. That is top notch customer service! The crew immediately pulled out my existing outdoor unit as well as my evaporator coil in the attic. They placed blue plastic throughout the house so as not to dirty up the floors walking back and forth. The old unit was out the door within 30 minutes. Throughout the process, Alex kept me informed on status and was extremely professional. She had to head over to the next job while the rest of the crew was working, so walked me through payment options: either pay with her in-person before she left or pay over the phone once the crew completed the work. I went ahead and paid her in person and she was very courteous and explained to me the remaining steps of the process. The crew finished the full replacement within 2.5 hours, pressure-checked the copper lines going into the house to verify no leaks, and ensured that the unit was running as designed. They even installed a dedicated surge protector on the AC unit itself. Excellent QC right there. Afterwards, they cleaned up everything inside the house, up in the attic, and in the area of the outdoor unit. Everything looked pristine, as if they were never there. Before they took off, the crew answered all of my questions and told me that I could give them a call should anything else come up. I am now writing this review as I sit in my COLD house with a brand new unit and a much greater appreciation for a working AC unit. I hope this unit will last me another 12+ years, but at the very least look forward to a lower electricity bill from a more efficient unit. I will always be going to Richmond's Air for my heating & cooling needs. Top-notch professionalism and customer service from James, Alex, Max, Chris, and the rest of the crew. THANK YOU, Richmond's Air! read more

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Richmond Air took care of us on a Sunday when no one else would. That's why thy won my business. New 4 ton multi stage AC system. Well done. Thank you. read more

Richmond's Air was a life saver. I called them to get a second opinion on whether or not I needed to replace my system. My home warranty sent out a company ( Ava A/c) that said my condenser was out and I needed to replace my system. Well, Richmond Air came out found that it was not the condenser but the contractor which saved me a boat load of money. I will need to replace my unit eventually but not today! Thanks Richmond Air! read more

Needed a home-buyer HVAC inspection on a property. Alex was friendly on the phone and quick to schedule. Tiffany was the technician that visited the property. She was extremely thorough with her inspection both visually and objectively. She provided measurements of the refrigerant and system performance of both indoor and outdoor unit, which another well known HVAC company I hired, HTown AC, did not do. She was great over the phone explaining things and what would need to be addressed first and what could wait. Great value for an inspection and gave me piece of mind to make informed decisions during negotiations with a seller. read more

I have been a client for years. I love their service and they do not b- s you. They give you good prices, great techs and are not scammers. Shout out to Alex who has been with the company forever. I replaced my 2 high powered ac units like a year and half ago when I had just given birth (baby was a day old when my units were breaking down. They came and fixed it temporarily and immediately put me on the calendar to replace them. I was so grateful. I had just given birth to an X-Large baby (will not state the size but it was near record breaking) and we were so tired and being hot with hormones is awful. The install process was quick, done well, and they are so professional. I pride myself on Texas manners and work ethic- and this business has it in all. Thank you for being so reliable and great. read more

Jacob from Richmond's Air was an outstanding HVAC technician. He was thorough, extremely knowledgeable and helpful throughout the entire visit. While diagnosing the issue, he inspected my whole system--not just the problem area--and explained his findings clearly as he went. He listened to my questions and input, and his explanations were easy to understand without ever feeling rushed. I appreciated Jacob presenting me with multiple solution options along with the reasoning behind each one. He also pointed out a few optional maintenance items and potential improvements, but he never pushed them or made me feel pressured when I chose to hold off. All of the solutions and pricing were extremely competitive, their service charge policy also made sense and is fair unlike some of the other companies I have previously used. Jacob's work was efficient, professional, and meticulous. He left no mess behind and made sure everything was tidied up after the repair. The fix resolved the issue, and I'm truly grateful for his expertise and the quality service from Richmond's Air. I'll absolutely be using them again and recommending them to family and friends. read more

Amazing customer service and great response! Your service technician (Jason) was knowledgeable, service oriented and a pleasure to deal with. He quickly took care of the issue with my A/C unit and went the extra mile to ensure I knew exactly was the issue was, checked both my units and explained everything in great detail. I can honestly say you will be my company of choice for all my future A/C needs and I will highly recommend to friends and family. Also, the same day service (from my call around noon until he arrived around 5:30) was AWESOME and I received updates from Jason as he made his way to our house. Again, THANK YOU for the amazing customer service, budget friendly pricing and fast response during a hot day. read more

All these reviews, nothing but a full 5 stars for each one. Add mine to the list as well! This was the first AC service that popped up as I was searching for maintenance/inspection as I haven't had my AC unit looked at after I had moved into my two-story townhome back in 2021. I called on a Saturday and reached James and his team who sent someone over Monday morning. The assigned specialist, Jason came to my home on time and did a thorough inspection of the HVAC unit and pipes. He also adjusted the pipe in my attic to ensure it would be over the water tray as it was misaligned previously when I purchased it. Thank goodness we got that addressed during the visit! Jason answered all my questions and gave me helpful information to prepare my unit for summers and when I should start thinking about replacements for parts/units. The price was reasonable and I will have them back for future HVAC work. A+ work! read more

James and Ashley are great! James is very responsive, punctual, and very thorough. It turned out to be an easy fix during the initial estimate walk through so they didn't even charge anything. We will definitely come back if we need any help in the future. read more

I am thrilled to have found Richmond Air through Yelp reviews. As a property manager, I've worked with AC companies in several large cities, but I've never experienced the level of service exhibited by Richmond Air. Though this was for a personal not work related AC repair, I was blown away by both Sky (so friendly and professional) in the front office and James, who came to evaluate the system. I couldn't get over the timelines they committed to and their efficiency. James showed up each time as scheduled, was quick to diagnose the issue, and even showed my daughter how to help maintain her ac unit in good condition once he had it back up and running. Their pricing for such service eliminates the need to shop around. Call Richmond Air first to save time and money! read more

We're so glad we found Richmond's Air when our AC stopped working! We submitted a service request through Yelp, and within minutes we were able to schedule an appointment. Mr. James showed up the very next day--on time, professional, and incredibly pleasant to work with. He quickly diagnosed the issue (a faulty capacitor) and had it fixed in no time. Just like that, we had cool air again! The value of his service is unmatched--fair pricing, top-tier work, and genuine care. We would recommend Richmond's Air again and again! read more

I recommend Richmond Air to everyone I know who needs help with their HVAC. Pricing is extremely reasonable AND they work fast. Super professional, kind and knowledgable. We recently had them do a Coolsaver HVAC tune up and install our Soft Starter, which wasn't working (and they identified), and it was an easy process. Thank you for your availability and professional work!! read more

This A/C company is the best!!! First of all they answered their phone promptly on a Saturday, they sent me two or three reminder texts and emails before the appointment. They were able to get me an appointment in just two days. Finally, the technician that came out, Jason L. was courteous, on-time, professional, and was able to fix my problem quickly and cheaply (within 30min). He even wore shoe covers in the house. This is definitely my go to air-conditioning company from now on. You don't need to research anymore just go with this company. If you don't believe me, check out all the other reviews. read more

Screened 6 companies. Most knowledgeable & best price! Transparent with pros and cons of most and least expensive options. Don't try to upsell me. read more

I'll tell you this, I normally hate calling A/C companies because I feel they just try and take you to the bank with extra crap. Richmond's Air was 100% not like the other companies. Jason from Richmond's Air came out was so kind of my wife. He fixed the issue in 30 minutes. Explained to my wife in detail what he did. He did not try and upsell us all this stuff we did not need. Jason was exactly what we wanted, which was someone to come out, diagnose the problem and fix the problem. Richmond air is now my go to HVAC company for life. I will never call another company unless it's Richmond air. Jason thank you so much. read more

Great service and friendly team. Veteran owned. Fixed my system and now upstairs is cooling back to normal with lower humidity. Reasonably priced. read more

Air stopped working today. They were able to come out same day. Technician found the problem quickly. Poured some drano in and it started right up. Well they had been here a month ago to do a maintenance check and the guy put a Clorox tab in. NO CHARGE. They are so fair and honest. Love this company . read more

James and his team are a combination of high level quality and family owned business values. They truly set out to help you and not just price gouge you in timed of need. Every dollar is worth it with this team. After struggling to cool 2 bedrooms, we received 4 different opinions and Richmond's Air was the most honest and helpful. They did some duct placement work on the plenum after realizing the original placemat of the duct was not ideal. The bedrooms are now getting 55 degree air after typically getting 70 degree air flow. The other companies were trying to sell split systems, more returns, etc. Not only did Richmond's Air figure out the real issue. They saved me thousands of dollars by not settling for the other opinions. read more

Richmond's Air - Air temp after Richmond's Air changed the duct placement in the plenum. - Heating & Air Conditioning/HVAC Near Me

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I selected Richmond's Air based on the positive feedback here on Yelp and am so glad I did. Tiffany was my technician and she was friendly, thorough and explained anything she found that needed to be looked into further, but not from an AC issue, which I really appreciated. I'll use them again for any of my AC needs. Thank you, Pam read more

Richmond's Air is seriously the best! I was selling my house when the inspection flagged the AC not cooling right. I created a Yelp project at 10pm, and the owner got back to me within five minutes. They had a crew out the next day--boom, problem solved! They replaced the evaporator coils at my old place the same-day. I also had them check my newly purchased home which the home inspector stated the AC was in tip top shape... when Richmond checked my new home's HVAC, they caught a tiny leak in one evaporator coil. No biggie--they sent their other crew and replaced it the same day as well. Thank you for the awesome deal on both jobs. Each crew was about six people strong, was super cool, professional, and looked like they loved what they do. No sketchy vibes, just pure hustle and ice-cold AC in both houses now. A+++++ Shout to Alex who came to both homes and supervised the job. When my buyer asked for warranty info the next day, Richmond's Air had registered the new equipment in their name and emailed us both the certificate within 5 minutes of my request. The buyer was so impressed they signed the contract on the spot. These guys didn't just fix my ACs--they helped me seal the deal on my home sale. Thank you! read more

Richmond's Air - Heating & Air Conditioning/HVAC Near Me

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Highly recommended. They offered better price and offered higher end model. American standard. 4 men came and replacing ac unit and clean up took 3 hour or less. read more

Richmond's Air - Dampers - Heating & Air Conditioning/HVAC Near Me

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Great experience. Response time was amazing. I highly recommend this HVAC company. Communication during the project was spectacular.

Someone came out to inspect my HVAC system a few weeks ago from Richmond air through the Centerpoint Cool Savers program and said everything was working great and fine - no comments whatsoever. Now, a couple weeks later I just went up into the attic and noticed rings of mold around all the air ducts as they enter the plenum (which appear to have been there for weeks or months). This is NOT fine and no one mentioned it to me. Richmond's Air is just trying to do the least work possible for Centerpoint to pay them for a job not done. My son is highly allergic to mold and has developed allergic asthma in the last few months, no doubt from this issue. And because of them we've continued to live in it. I'm extremely disappointed. read more

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Cary was fantastic! He took the time to clearly explain the issue with our AC and walked us through the repair process every step of the way. He was responsive, reliable, and always willing to answer our questions. read more

Jacob G. came first thing this Saturday am to investigate a smell from my heater and did the most thorough job I have seen to find the problem. He told me what he was doing every step of the way and was honest about what needed to be replaced or cleaned and even put the covering that had flown off the roof during a storm a year ago. Other techs from different companies came but no one even told me how needed the covering was or even asked about it. Jacob G. went above and beyond and is my HVAC tech from now on! Would strongly recommend him and this company!! It's a small Local business but also it's apparent that quality and doing right by the client is what they value. Thank you!! read more

I've used Richmond Air a few times and they've always been quick to respond and fix the issue quickly. They've done an AC tune up and installed a soft starter for me. Was able to diagnostic my AC unit virtually and found that my capacitor blew free of charge. Highly recommend! read more

Quick response, accurate eta, transparent troubleshooting and repairs. Got everything up and running and provided recommendations to help keep things running smoothly. Five stars for Jason!! read more

I called Richmond's Air on Saturday morning because I was concerned that my AC unit was not cooling properly. The representative was very helpful and quickly scheduled a technician to come out the same day at 12:00 PM, which I really appreciated. Tiffany Minnix actually arrived earlier than expected, which was a pleasant surprise. Tiffany was professional, friendly, and extremely knowledgeable and took the time to carefully inspect the unit, and made sure I understood the situation. Tiffany provided excellent service and made the entire process easy and stress-free. Tiffany professionalism, punctuality, and attention to detail truly stood out. It is rare to find technicians who are both skilled and customer-focused, and Tiffany delivered on both. I highly recommend Richmond's Air, and especially Tiffany Minnix, to anyone needing reliable and trustworthy HVAC service. Thank you for the outstanding experience. read more

Our A/C went out during the rainstorms on Tuesday and the contractor who replaced our a/c was unavailable. So I called Richmond Air who sent out Cedrick, who came out the same day. He did a thorough inspection and came to the conclusion that it was our capacitor that he replaced on the spot... in the rain. The service was great and the price was too! thank you Cedrick! And thank you Richmond air! read more