Brought my step grandson here who is covered by Medicaid and it was obvious to me that private…read moreinsurance patients were seen more "urgently" than those without.

I normally never write reviews, but my experience today at this Urgent Care was beyond anything I…read morehave ever experienced in a health care setting. The moment the PA walked into the room, he verbally dismissed my wife's serious symptoms, claiming that she "looked well" despite persistent high fever, intense chills, body aches, and overall malaise. He made up his mind almost immediately before performing any examination, which was evident from his condescending remarks and dismissive nature when faced with any questions or pushback from both me and my wife. The whole experience felt like an exercise in his inflated ego -- at one point, he asked me, "what do you do for work?" as a leading question, since I posed well-researched follow ups and concern and I am able to converse about medical topics. We came in with a specific concern about a bacterial infection since my wife had been exposed to the Delaware River right after a massive rainstorm. The timing for the onset of her symptoms, oscillating fever that would reach 102.2 then dip down to normal, intense body aches in back and legs, and chills that were causing her body to shake led us to want to rule out Lepto or another bacterial infection. Without even recommending testing, this PA deemed that it must be a viral infection. When I pushed for testing just to be certain (lepto can progress rapidly and cause death if untreated in some instances), he mocked me, minimized my concern, and told me he would write my wife an antibiotic prescription because I "wore him down." He said he could send a stool sample to be tested, but it would be a waste of money. As far as I know, a blood sample and a urine sample (the latter of which he had already taken) also work to test for lepto, especially early on. I paid for a professional medical opinion, and instead was faced with a giant waste of time and money. I am super disappointed and will actively tell everyone to avoid this location, especially this PA who practices with borderline negligent tendencies.

If I can rate this place as a 0/5 stars, I would My mother…read morebroke her wrist so she went to this urgent care for the first time. They did the usual xrays and wrap to stabilize the wrist. Because the break is severe enough to needing surgery, my mom wanted to see an orthopedic specialist asap. My mom was going to go to Doylestown Hospital ED but someone from Tower Health supposedly told her that it would be POINTLESS to go because they would just do the same treatment as theirs. Instead, the provider referred her to Rothman Orthopedics located at Lankenau Medical Center, which is 1 HOUR AWAY at 3:30pm. HOWEVER, my mom did not leave urgent care until 3PM but supposedly they told my mom that as long as theres an appointment made, it will be okay. We rushed through heavy traffic. I assumed that my mother was aware of the office hours. We made it to Rothman around 4:15pm. The problem is that there were no doctors available because they closed at 4:30PM. While my mom is crying because of the intense pain, I called Tower Health for any other recs because their only recommendation was no good. The guy told me, "so what do you want me to say?" He could have at least said "go to the ED" and/or be EMPATHETIC to our situation. We could have avoided this whole shenanigans and hours of traveling by going to ED at the first place. The provider at Tower Health made poor recommendations -- the appointment that was arranged was impossible to make on time. My mother is not medical savvy so she took everything to what the people at Tower Health said to heart. I am a registered nurse so naturally I was appalled by how my mother told me happened . Showing empathy and compassion goes a LONG way to providing excellent patient care/experience. If I was the provider, I would have been realistic and even google the times the office is open. I think it is good practice to know the days/times the office is closed before making any urgent referrals. This would usually not bother me as much but because my mom was having 10/10 pain and walking around with a BROKEN WRIST, I can think of so many different ways her experience could have been and how they communicated to her. I would NOT recommend this place.

Rarely take the time to write reviews, so here goes everything: In a time when accessing personal…read morehealthcare has become akin to a naked and afraid TV challenge, fenced-off from us by COVID protocols, both guided and misunderstood, a true fearless provider still exists in this healthcare dystopia: Tower Health Care, Doylestown, PA My PCP of 25+ years wouldn't see me, even though I home tested negative, twice over 7 days and said I know this is bronchitis, please can you call-in an antibiotic which they have done several times before over my tenure there, sorry nope. I was getting a little nervous at this point and feeling a bit panicked about getting help. I decided to take a chance and left a very long line outside in the freezing cold of another urgent care waiting for number and drove up to Tower Health to see how they were dealing with rapid testing. Immediately met an intake person (I didn't catch her name, sorry) said only PCR (which I didn't care, just wanted to see a doctor) and then later called me, as I waited in my warm car, (30 mins, and I know I would still be outside at the other urgent care waiting for only a number, and said the words I needed to hear: "You're up bud"! I have to say I felt a sense of relief, silly I know, but when you feel like you are coughing up your lungs and having difficulty breathing, and it's NOT COVID!, you begin to feel a little claustrophobic. From the intake person, to Mandy (nurse) and Sima Assefi, MD, I felt like I was surrounded by the "A" Team! Professionals each one, efficient, direct, fast, and personable to me the entire time. Made me feel like I was the only patient in the office, which of course I wasn't. Mandy walked me back, took my vitals and history, determined an initial course of action with Dr. Assefi, and done. Dr. Assefi then immediately swooped in, diagnosed me as having guess what? Bronchitis. Only by now it was pretty bad, worst case I've ever had, she immediately took aggressive action. Mandy put me on a Nebulizer for about 5-7 mins, Dr. Assefi came back in, listened to my lungs again and announced now I hear your lungs fully expanding! WOW! She gave me not just the one antibiotic prescription but two other drugs to get this kicked out of me, fast! I've been around healthcare a long-time, as in an - olderfart. Both as a patient and professionally. Used to fly medevac helicopters back in the day with a flight nurse and paramedic on board. Those folks know time is of the essence every time they climbed aboard. This Tower Health team reminded me of those flight nurses and paramedics, fast, efficient, really knew their medical stuff! An "A" Team! You folks are pretty amazing! Thank you!!

Very caring and helpful staff and physician. Quick turnaround. Took the time to listen to my…read moreproblem and prescribed what I needed needed. Did not have to wait long. Easy to park. Easy to find. Highly recommended this facility and will definitely use again.

I went last night presenting with a bad cough. After Dr. Applebaum listened to my lungs he declared…read moreI had bronchitis. He had the tech run an EKG on me. He then tells me I had had a heart attack and need to go to a hospital ASAP. I went to Doylestown's ER with the EKG in hand and was promptly told by 3 triage nurses nothing on the EKG indicates a heart attack. They reran one which was fine but due to all the unneeded stress my BP was through the roof. I was in the ER for 3 hours where both Covid & flu were negative, troponin blood was negative and my chest X-rays were clear. I was told what I have is viral NOT bronchitis or a heart attack. This place is an absolute disgrace and I truly feel they should give me my $90 copay back as well as really question Dr. Applebaum's ability to properly screen and diagnose people. Thoroughly disgusted with the way I was treated.

Was treated with the absolutely best care! I was admitted on Sunday May 11th for an infection. The…read moreentire staff from the ER nurses and ER Dr to the the second floor nurses and staff were nothing but professional and helpful while they explained everything that was going on and why! The food staff was helpful and kind as well as the cleaning folks saying hello. What a blessing to have this type of hospital for any health issues I may need.

place is a joke they put all the money into paint walls and planting flowers than actual patient…read morecare. ER had maybe 20 people in waiting room. only to be brought to a bed I the hallway... like a third world country. no rooms apparently.... they kept trying to run scans I had results of on mypenn. which many to probably all of their staff have no clue what mypenn is or how to use it. there is no communication among the staff so you're repeating yourself atleast 3-4 times why you're there even if they scheduled the visit for you.... hospital is literally full of barely passed school Drs, whom on more than one occasion I've seen using webMD on their phone....

My experience at he minute clinic was not the best. I arrive 15min early for them to tell me its…read morenot enough doctors here for what you require come back another day. The dr. (HINDU LADY) who i was speaking to was coughing up a storm and had the audacity to try to give me paperwork while not even washing her hands. I would not recommend coming here. Try and find another place of care.

That was a great visit. Needed a camp physical for my son. They were super friendly, fast and…read moreefficient. I would definitely return here. So much easier and faster than the doctors office. Even my son was thrilled which is tough to impress a fourteen year old. Thank you again for such an easy visit during these crazy times. You guys/girls were awesome.

This is getting a 3 because I would give 5 stars for the doctor and 1 star for the receptionist…read more I went into the office for back pain. Go up to the desk. Young teen or twenty something boy with AirPod in. Dock points for unprofessionalism. He tells me to scan the code to check in - okay. It took me 30 minutes to upload everything because they had no reception and even connecting to their wifi did not help. Grant it I am the single only patient in the entire office. When I checked in it said the next appointment would be 20 mins. Well that 20 mins comes and goes because I'm still uploading the forms. I speak out "is this always so slow" he says yeah sometimes. Fill it out get to a part that it literally freezes at. They had saved all my info from when I went for a Covid test in 2020-2021, but it had updated since then. I updated it all. Get up to the desk tell the guy this part of the app is frozen. He's asleep. Literally asleep at the desk. He wakes up - why thank you for waking up enough to help me. He says oh that's okay I don't need that part just your insurance. He looks at the online retrieval of my sheet which again it's now been a half an hour since I started and 10 mins since my scheduled appointment time and says "it says your insurance is out of date". I said I know I updated it on there to the new one. Asks me for my card and updates it. So now I realize I spent a half an hour trying to upload photos of my insurance card when he has to type it in anyway because the stupid app didn't work. The app he made me fill out, I told him it wasn't working and he didn't offer any help. So I sat in a chair uploading 4 photos of my id for no reason because he had to re-do it anyway. As soon as he types it in I get called back. So the entire process could have been avoided if he just did it in the first place. The doctor was amazing. Great bedside manner and I'd give him a 5.Looked at me helped me immediately. My entire visit with the doctor was 1/6 of the amount of time that it took me to get to see him because of the fiasco at the desk. Get better desk staff. Don't make people upload stuff when you have the capability to type it in- especially when I am the single only patient in the office for a half an hour. It wasn't busy, multiple people weren't checking in at once. It was totally unnecessary.

The only reason it's not a 1 is because the PA was at least decent…read more I'm visiting from VA and have had a cough since before Christmas which seemed to be getting worse. I go online and see that I can make an "appointment" GREAT!! Get a 1:30 time. Complete my registration online as requested. Show up 10 mins early as instructed, immediately take my copay....all great. After waiting for an HOUR, I ask "Do you not honor your appointment times?" Answer: it's not "actually an appointment". Funny, on line it says "schedule an APPOINTMENT! My response is, "Then don't say it's an appointment!" Maybe the definition needs to be made apparent: 'An appointment is a formal date or plan to meet at the appointed time. Whether you have a doctor's appointment, a hair appointment, or a 1 o'clock lunch appointment, you need to be there -- or you'll have a broken appointment'....it's not a suggestion!!! If i had just walked in, i would have naturally expected the wait might be long. Next, online it asks for my SSN, which I don't like giving out. It stated "optional", so I did not enter it. When I hit next at the bottom, it took me back, highlighted the box in red and said REQUIRED. When I mentioned this, the clueless, not very helpful girl at the desk said, "oh you can just put in any 9 numbers". Well how the hell am I supposed to know that! Also, if that is the case, and you don't need it, have it DELETED!!! Now to the visit, after 1.5 hour wait, finally see the PA (she was adequate enough)....spent less than 5 mins with me (did I mention when I arrived there were only 6 people in the waiting room? At 5 mins a person, I should have been seen 45 mins ago!). Diagnose me with a sinus infection, would give me an antibiotic and some cough suppressant, follow up with my PCP if not better in a few days, RX called into pharmacy. Good to go. Only no, zero, nada visit summary....nothing at all in writing. No info on logging in to some top secret server to see my visit summary. Don't remember what pharmacy I chose when I completed the VERY brief registration online as I assumed there would be some sort of after care summary. Had to go back in and ask Miss clueless what pharmacy it was sent to. This is health care, not 7-11 where I'm buying a 6 pack and a taquito....I rightfully expected some better communication. I get a 10 mile long receipt when I purchase a candy bar at CVS! Gonna find a better urgent care for future needs!

I managed to do something dumb and needed to get an x-ray and really did not want to spend my…read moreentire evening at the emergency room. So I arrived about 5 pm on a weekday and was seen immediately. What a happy surprise. Everyone I interacted with was pleasant and made the experience easy. From the triage nurse to X-ray tech. Oh, they also take your bp manually (thank goodness!!!!) I was seen by a nurse practitioner who knew exactly what I was looking to rule in or out. Regarding the x-ray...they do the initial read to tell me whether or not I would need additional medical help (I didn't) however a radiologist (MD) then reads it within the next 2-3 hours. If anything changes from the initial read they contact you. I was in and out in under 2 hours. Everything was clean (corners too) and even has a dressed up t-Rex in the waiting room. I think it's their mascot but it makes you smile as you enter. My experience was great, and I now have an extra resource in my bag for X-rays and sick visit needs.

I have been going here for many years. The provider and the staff are pleasant, professional and…read morethorough. The office is very clean and the wait time is acceptable.

the secretary at premier checked my insurance and told me it was $50 copay. However, my insurance…read moremedical claim is saying $70. I called the billing department because it was obviously a mistake on the secretary for giving me the WRONG information. Because it was "supposedly" $50, i decided to go ahead and get treatment there. But now that I find out that I got the WRONG information on their mistake and they are refusing to make up for that mistake and still make me responsible for $20, I give them 1/5 rating instead of 5/5. They should have at least apologize for making a mistake that cost me additional $20. But no, they did not.

My goodness is the service awful. Visited and upon even approaching the desk, I was literally…read morebarked at by the red haired female assistant "SIGN THE CLIPBOARD AND SIT DOWN". Incredibly rude and this woman shouldn't be in healthcare, let alone a very basic customer service oriented job. Their sign in process is not confidential or HIPPA compliant as it requires your full name on a clipboard as well as a reason your sign, and every guest signing in thereafter can see it until they decide to cross it out. When called to the desk for my insurance cards I asked the red haired female assistant if she could give me a ballpark estimate of how long to be seen as I had a baby waiting in the car with my husband, her response "nope"... told her do you really not have any idea if it could be 20 minutes or 5 hours? Her response "don't know". I asked for my insurances cards back as I'd like to go elsewhere and she literally threw my cards back at me.

The nurse practitioner that I saw (Leema Mathews) was wonderful. She spent more than 30 minutes…read morewith me, and was kind, respectful, and thorough. In addition to three tests (Flu, Covid, and Strep), which all came out negative, she checked my lungs, my lymph nodes, etc. etc. She took the time to explain (and print out) what things I had been doing that I should continue, what I should change (and why). She also wrote out a scrip for an anti-biotic, for me to use just in case the new treatments do not have any effect after two more days. She even sent a scrip to my regular pharmacy for some things that are available over the counter, in case that would help me to get them with prescription coverage. So, overall: a great experience while I was feeling pretty crummy. She was professional and empathic. Much more than at urgent care locations, such as Carbon Health. My new go to plan will be to avoid "urgent care" places and go to CVS minute clinics instead.

Just feeling a bit run down so on a whim I dropped into the CVS Minute Clinic for a quick…read morediagnostic. No waiting, step right in. Damn if it isn't COVID. A mild case but the big "19" indeed. Where did I shove my stash of masks? What previously agreed to holiday mirth will now be foregone with (almost) regrets? I can't say I'm that broken up about it. It's a Dickensian Christmas for me, sipping soup swaddled in some moth-eaten blanket. Is that Jacob Marley I hear jangling up the stairs. Humbug. Oh yeah CVS, they were swell. Five easy stars.