If I can rate this place as a 0/5 stars, I would My mother broke her wrist so she went to this urgent care for the first time. They did the usual xrays and wrap to stabilize the wrist. Because the break is severe enough to needing surgery, my mom wanted to see an orthopedic specialist asap. My mom was going to go to Doylestown Hospital ED but someone from Tower Health supposedly told her that it would be POINTLESS to go because they would just do the same treatment as theirs. Instead, the provider referred her to Rothman Orthopedics located at Lankenau Medical Center, which is 1 HOUR AWAY at 3:30pm. HOWEVER, my mom did not leave urgent care until 3PM but supposedly they told my mom that as long as theres an appointment made, it will be okay. We rushed through heavy traffic. I assumed that my mother was aware of the office hours. We made it to Rothman around 4:15pm. The problem is that there were no doctors available because they closed at 4:30PM. While my mom is crying because of the intense pain, I called Tower Health for any other recs because their only recommendation was no good. The guy told me, "so what do you want me to say?" He could have at least said "go to the ED" and/or be EMPATHETIC to our situation. We could have avoided this whole shenanigans and hours of traveling by going to ED at the first place. The provider at Tower Health made poor recommendations -- the appointment that was arranged was impossible to make on time. My mother is not medical savvy so she took everything to what the people at Tower Health said to heart. I am a registered nurse so naturally I was appalled by how my mother told me happened . Showing empathy and compassion goes a LONG way to providing excellent patient care/experience. If I was the provider, I would have been realistic and even google the times the office is open. I think it is good practice to know the days/times the office is closed before making any urgent referrals. This would usually not bother me as much but because my mom was having 10/10 pain and walking around with a BROKEN WRIST, I can think of so many different ways her experience could have been and how they communicated to her. I would NOT recommend this place. read more

Rarely take the time to write reviews, so here goes everything: In a time when accessing personal healthcare has become akin to a naked and afraid TV challenge, fenced-off from us by COVID protocols, both guided and misunderstood, a true fearless provider still exists in this healthcare dystopia: Tower Health Care, Doylestown, PA My PCP of 25+ years wouldn't see me, even though I home tested negative, twice over 7 days and said I know this is bronchitis, please can you call-in an antibiotic which they have done several times before over my tenure there, sorry nope. I was getting a little nervous at this point and feeling a bit panicked about getting help. I decided to take a chance and left a very long line outside in the freezing cold of another urgent care waiting for number and drove up to Tower Health to see how they were dealing with rapid testing. Immediately met an intake person (I didn't catch her name, sorry) said only PCR (which I didn't care, just wanted to see a doctor) and then later called me, as I waited in my warm car, (30 mins, and I know I would still be outside at the other urgent care waiting for only a number, and said the words I needed to hear: "You're up bud"! I have to say I felt a sense of relief, silly I know, but when you feel like you are coughing up your lungs and having difficulty breathing, and it's NOT COVID!, you begin to feel a little claustrophobic. From the intake person, to Mandy (nurse) and Sima Assefi, MD, I felt like I was surrounded by the "A" Team! Professionals each one, efficient, direct, fast, and personable to me the entire time. Made me feel like I was the only patient in the office, which of course I wasn't. Mandy walked me back, took my vitals and history, determined an initial course of action with Dr. Assefi, and done. Dr. Assefi then immediately swooped in, diagnosed me as having guess what? Bronchitis. Only by now it was pretty bad, worst case I've ever had, she immediately took aggressive action. Mandy put me on a Nebulizer for about 5-7 mins, Dr. Assefi came back in, listened to my lungs again and announced now I hear your lungs fully expanding! WOW! She gave me not just the one antibiotic prescription but two other drugs to get this kicked out of me, fast! I've been around healthcare a long-time, as in an - olderfart. Both as a patient and professionally. Used to fly medevac helicopters back in the day with a flight nurse and paramedic on board. Those folks know time is of the essence every time they climbed aboard. This Tower Health team reminded me of those flight nurses and paramedics, fast, efficient, really knew their medical stuff! An "A" Team! You folks are pretty amazing! Thank you!! read more

I was very happy with the service I received at Premier Urgent Care in Doylestown. I was in for a bad cough & flu like symptoms yesterday. The staff was very nice and professional. I was very impressed with how each person was very caring and devoted their time to me. I got a follow up call today from Pamela, asking me how I was feeling. Very impressed! Thank you to Brian, Nathan & Dr. McKinley. I would highly recommend Premier Urgent Care. read more

Update - 12/7/19 - wanted to update my review after the switch to Tower Health. Care still good, customer service has definitely improved. I like that my info (like Rx and health conditions) is now saved so I don't have to repeat my long list of things every visit. I have a way better PCP now than when I wrote my last review, so I don't need to go here as much, but it's nice to know they are there. One recommendation I'd suggest is maybe that Tower Health have a floating on-call PA that can step in to help if a place gets suddenly swamped. Last night I went down to get something checked out, and normally, you can get seen super quick (like, back into a room in 10-15, out in less than an hour if you don't need xrays or something). But, they were getting folks in droves b/c an urgent care in Doylestown (which I will not name) had closed due to electrical problems. Plus, the staff needed to stabilize a patient and get a squad in (no joke). So it took longer than normal. The staff handled things with good humor, but I think the system could have a way to help out when this happens. read more

Good care, but It's not any faster then the emergency room. In fact I know it would have been faster at my local hospital. Be prepared to wait and wait and wait... read more

Unlike other places, Tower Health saw me right away. Because of my symptoms, they gave me a rapid test, which was positive. I thought they would treat me like a leper, but they were very gentle and kind with me. The whole staff was very nice, but the PA who saw me was very smart, answered all my questions, called in RXs for me, and was totally at ease with me, which made me feel more like I feel, a patient with the flu, than someone who is carrying the plague. I feel like they're a hidden secret because they are still unknown, as they are now associated with Reading Hospital. If anyone knows anything about plasma transfusions, kindly PM me. Thank you to everyone at Tower Health! read more

I came in on a Monday night and the team working was so quick, attentive, and pleasant. A lovely nurse saw me within five minutes and a doctor soon followed who quickly diagnosed my issue. I left with a prescription and a resolution to my issue and I was in and out in thirty minutes! They were speedy yet thorough which was very refreshing. I'll absolutely be back here next time I have an urgent health issue! read more

Great job. I came in for a minor ear laceration and the entire staff was top notch. Didnt make more out of it than it needed to be. Shannon (P.A) did a solid job. read more

I've been to this specific urgent care many times. They are great for when my doctor is not working or when I'm in a tight spot. Being a nurse I know that people's time is precious and at premier they understand that. I know that when people are sick all they want is to feel better and the staff has always been friendly. The manager Maria, is one of the sweetest women I've ever met. She is always willing to jump in and help, which when I came it was busy and she had no hesitation to jump in. The doctors, NPs and PAs are very knowledgeable and helpful. If my doctor is ever off this is the place I go. read more

Today was my first visit to Tower and I came away impressed. Clean facilities and rooms, friendly and competent staff. Much better than the urgent care place on Swamp Road. read more

so they're sense of "urgent" is different than the dictionary definition. it's urgent only between the hours of 9a-9p and they apparently don't take you according to 'first come first serve' three people jumped us - no blood or broken limbs or anything. Saturday at 930am. didn't get seen until 1040am hesitated posting this review until I was finished seething much more cost effective than the ER read more

"Urgent" is relative, and it seems that "care" might be, too. I took a good blow to the face last weekend, and this was the closest facility. I literally stumbled through the door, as my left eye was swollen shut and I couldn't fit my glasses over the compress I was holding to my freely bleeding face. I was handed some paperwork to fill out, and told to go sit down. I still had that blood-soaked towel in my hand, but I needed to be able to write... no one offered any suggestions for how to accomplish this, however, so I just hoped I didn't get blood all over everything while I made the best of it. There were a few families with young children ahead of me. I'm not saying I deserve more or quicker attention than the average child, but to the best of my limited visual abilities, none of the young children were bleeding freely. Regardless, I sat and bled for the next 40 minutes while, one by one, the playing children were called away from their toys and taken back for exam. When it was my turn to go back, I was met by a cheerful but harried-looking nurse who did the preliminaries before the PA came in to check me out and stitch me up. They were pleasant and efficient and I can't complain about the actual medical care that I received. The reception, however, left a lot to be desired. Bleeding freely while reporting head trauma was not considered "urgent," but maybe trying to be calm about it threw them off and made them think I was just there for fun and wasn't actually hurt? (My bad.) No one paid the slightest attention to where my blood was going while I was lounging around in the waiting area, and in my state of being more than half blind and a bit woozy, I don't actually know whether I kept it all to myself or left a bit on the chairs for the next young child who came along. (Sorry!) read more

Everyone here is wonderful. They took the time and went out of their way to make sure they completed my preemployment paper work right (which I greatly appreciated). To the receptionist Kacey, my nurse Melissa, and Dr. Anderson thank you so much. I would highly recommend this place!!! read more

I was debating whether to post this review or not, but when I got my bill in the mail tonight I knew I needed to write it. I was on a work trip in Pennsylvania when I started having really bad abdominal pains, where it hurt to urinate or even stand up straight. At first, I thought it was a UTI since I had never had one before. I googled the closest place with decent reviews. Premier Urgent Care popped up, so I decided to go there. The moment I walked in the door, I already had a bad experience. The front office staff looked like they would rather be anywhere but there, and they were not very friendly ( I soon figured out why). I went to the examination room, and the NP, or PA, came in the room and did my exam. She was not very friendly. She first tested my urine for a UTI, it was negative. She did an x-ray of my stomach and everything came back fine. She then wanted to do a pelvic exam. This is where everything went down hill. After she did the exam, she came to the conclusion I had Pelvic Inflammatory disease (PID) and that it was most likely caused by an STD. I knew that she was incorrect with her diagnosis. She didn't even ask the last time I had sexual intercourse, which would be pretty important if you were telling somebody they had an STD. She then told me my boyfriend needed to get tested and then basically insinuated that he had cheated on me. All of this WITHOUT any test results yet. She then gave me a shot which later I found out was for chlamydia (even though I did NOT have chlamydia) and she put me on two strong antibiotics for something else that I did NOT have. Luckily, I went with my gut instinct and did NOT take the antibiotics and all my tests results came back NEGATIVE. The office was almost a week late in reporting my exam results to me. Five hours being at Premier Urgent Care, as well as missed work meetings, this was one of the most traumatizing experiences I have ever had with a healthcare professional and medical office. Her bedside manner and professionalism were extremely poor and she jumped to a conclusion without having any test results. You could also hear her consulting with what I would assume was the doctor about my symptoms to get his opinion. I could hear the conversation word for word because the walls in this building are extremely thin. I could also hear everything going on with the person in the room next to mine, as well as her conversation with her doctor. I'm pretty sure that's a major HIPPA violation. My healthcare "professional" was also extremely rude and degrading to her front staff as well. She jumped to conclusions that she didn't do her job in getting my pharmacy information. Being a future nurse, this was a learning lesson for me on what NOT to do. From now on, I will ALWAYS question my healthcare provider if I don't think something is right. I should have walked out the moment I walked in and got a bad vibe from this place. I do hope the woman in the room next to mine, whose name and condition I now know, but won't disclose (since I heard everything), is okay and had a better experience than I did. read more

I had to take my daughter in this morning, we are visiting from California, she is a cancer patient and the nurse and doctor were excellent, I would recommend this place to everyone read more

Worst care I've ever gotten!! Went in with pain radiating down my left arm and wasn't seen right away. They made me fill out paperwork and wait for a room. Prior to going there I called and asked if they were equipped to do an ekg and cardiac enzyme bloodwork or should I go to the hospital. They said they could do it but when I got there I found out they could not. Never again!! read more

Came here in the evening hours (around 8:10pm) because my regular doctors office was closed. The girl at the front desk was friendly and attentive. It was incredibly clean and sterile. Both the nurse and the doctor had excellent bedside manner. I was very impressed, and definitely recommend. read more

Please don't ever go to this facility. I went in earlier today with some questions, not knowing anything about the medical field or how things are done and was attacked by this extremely condescending girl. It got to the point where I asked her to stop speaking to me as I was having a nice conversation with her colleague. She would chime in and interrupt her coworker in the middle of our convo with attitude and rude comments towards me. I left telling her she needed to work on her people skills and she continued yelling at me as I walked out the door. I told her to have a nice day. I ended up going to the location on street rd in Warminster and had a very easy and pleasant experience. With all of the Urgent Care facilities available these days I would urge any and everyone to stay as far away from here as possible. read more

Quack Quack Quack! I went here instead of the emergency room because I thought I would save time but what a joke. The nurse was very nice but the doctor (PA), E. Azvolinsky was a joke. He diagnosed me with Acute Bronchitis and did not do an x-ray because he said the treatment is the same if I had acute bronchitis or pneumonia. He prescribed Cipro. I took it as prescribed but continued to get sicker. A week later I saw my regular doctor and he sent me for an x-ray. I had pneumonia in both lungs and the Cipro that the quack prescribed wasn't strong enough to fight it. It's actually used to treat STD's not Acute Bronchitis or pneumonia. read more

Diagnosis at this facility - Sinusitis. Correct diagnosis - Pneumonia. Don't think we'll go back here

This place was clean and professional and overall worth the five stars. Dr. Anderson was very nice and knowledgable. After going to different urgent cares since I seem to always get sick on the weekend by far this is my favorite. The wait wasn't long and the facility was clean! I was very happy they took my insurance and staff was very attentive. Please don't hesitate to go here if you need to. I am glad I went in to make sure everything was ok with me. read more

Great urgent care...I was travelling and visited with a sick toddler. They were quick and had a good bedside manner.

To start with the girl that checked me was not pleasant bordering on rude but efficient. The nurse that took brought me to the room and checked my vitals was pleasant. I was the only person there at the time I went. The Doctor spent about 3 minutes with me and due to his lack of assessment I was misdiagnosed and now may have permamnant damage. I would not recommend this facility at all. read more

UPDATE! My wife recently fractured her arm snowboarding. We went to this urgent care for x-rays out of convenience. We were in and out of the office after filling out paperwork, initial questions, x-rays, and x-Ray readings within an hour. The staff was wonderful, the doctor was great, and the service was speedy. We will return read more