Initially I wasn't going to write a review on this veterinarian office but after going to another…read morevet this week I changed my mind. I brought my cat in last week, and after less than 5 minutes the tech and the veterinarian told me that my cat was too crazy to examine and they would have to sedate her to examine her. I took her to another vet today and neither he nor the tech had any issues with an exam. Horrible that after less than 5 minutes they wanted to put her out to do an exam. Again the other vet I went to this week had no issues. Of course Nova still charged me for the visit.

I called to make an appointment, and it was easy enough. The reception was nice and accommodating…read more I arrived the day of my appointment and was checked in. I waited for about 10-15 minutes in the lobby before they took me to a room. Once in the room, I noticed that it wasn't the cleanest. There was some stuff on the floor and in the corners. The assistant came in to see what my visit was about. I was there for vaccinations and a wellness check. She came back a short bit later with a breakdown of the costs. I told her to move ahead. The doc came in next. She did a pretty thorough check of my pup. I inquired about the cost of a dental. They said they'd get back to me. When done, my pup got all of her vaccines, anal glands done, and a fecal test. The bill was $400ish, which I thought was pretty high. I was told to return in two weeks for the 2nd part of two of the shots. I returned and she got the shots--I was then charged $100 more. I thought I had already paid for them in the $400. Nope, so now that round of vaccines and a wellness check was now $500+!!! I used to pay less than that for TWO dogs! When I inquired about the super high charge, I was told that prices have gone up. The receptionist told me I need to get pet insurance if I had an issue with it. Unbelievable! THEN, when they gave me the cost for a dental, it was ridiculous! About $800+. I called my old vet, and the price was $400 with ALL the same items/services included. I feel like this vet is way overpriced. I'll be going back to my old vet.

Great knowledgeable team will not go anywhere else!!…read moreJust rescued a 1 year old shepherd and they ALL have helped me immensely!!

This office wasn't accepting new patients. The receptionist Suzanne could hear the desperation in…read moremy voice without me saying it. She got my little girl Lilli in to see Dr. Bennet on a cancellation. We had never been to this office before, but from the moment we walked in, the ENERGY was amazing. The two ladies at the front desk were holding two little dogs; the love they were showing those little ones was amazing. My Lilli began walking around checking the office out and a little dog came up to her and offered to show her around the place. I was stressed so this made me feel good. Dr. Bennet, Jill, Suzanne, and the other Lady (so sorry forgot her name) were so gentle with us. I know Lilli was not feeling good, she is 16 years old. Dr. Bennet was so thorough in her exam and testing, explaining images, blood work, and everything until I completely understood. My Lilli ended up having cancer that is now invading her other organs. I will go to this office to have them support me in releasing Lilli into heaven tomorrow. After leaving the office with this horrible diagnosis, the receptionist called me to comfort me for 45 minutes. That is service above and beyond!!!!! Thank you.

Are you looking for an animal hospital for your fur baby? I have the place for you -- Dr. Bruce's…read moreAnimal Hospital in Cooper City! Dr. Bruce and his staff truly care about their patients and treat each pet as if they were their own in a loving and compassionate environment. Dr. Bruce is an honest, caring veterinarian who takes the time to explain things and gives you options if your pet needs more than just their annual checkup. The staff is amazing, and if you need boarding for your pet, you couldn't ask for a better place to leave them knowing they'll be cared for and loved. We have trusted them with our pets and have always felt they were in good hands. Also be sure to ask about their lifetime vaccination options for your pet. Highly recommend!

Came here to pick up my pup that I had just rescued from DRSF. I was greeted warmly by the staff &…read morelet right in to the waiting room. Dr. Bruce gave our new dog a once over before leaving making sure everything was in place (he had just been neutered) . Gave me a few tips on how to keep him comfortable & that they teeth cleaning was a success! Wish they were a tiny bit closer to me & I would have made Dr. Bruce & staff his forever veterinarian!

I have trusted Dr Stone with my fur baby care for decades. My beloved Doberman was delivered by…read morehim, her dew claws, ears and tail docked by him, he saved her life many times more than I care to think about, and when it came time for her to cross the rainbow bridge, it was with him. I had moved to St Augustine but would drive 5 hours each was to bring my girl to him. I absolutely adore his staff and always have. When Mrs. Stone was on the front desk she was the rock that the storm broke upon. Dr Stone and Mrs. Stone have been like members of our family as have their staff. You just can't help but love them. It's an older facility, true but that should tell you quite a bit as they've been there a very long time. We have been going to them for 30 years with all our fur babies. They should make a TV show about him the vet who can solve everything. Unless I move across the country I don't care where I live in the state of Florida I will always go to Dr Stone. I trust him and his amazing staff completely.

I came with a friend to take her cat . I have heard many good things about Dr Stone…read more As soon we walked in they were welcoming. Boots was treated with care and love . The prices were very reasonable . The staff was caring, kind , and professional. I am definitely coming back here again.

I saw Dr. Markley for first time for rabies vaccine and wellness ck. She was wonderful and my cat…read morewasn't freaked out. She's mynew preferred vet. At least I got to see the vet instead of having cat taken in back and then brought back. Nice !

She had been barking all night because she was uncomfortable and could not settle. I brought her…read morethere because she needed medical attention, not because I needed someone to tell me to pet her. I expected compassion, urgency, and proper care for a senior dog in distress. Unfortunately, that was not our experience.

I will ALWAYS recommend Dr. Joyce Loeser to anyone and everyone that needs medical help for their…read morepets. She and her staff literally saved my dog's life over 7 years ago. I am forever grateful for their compassion and amazing services provided on site. There is no other place like this!

My experience left me disappointed, not only because the veterinary care itself was poor, but…read morebecause the customer service and communication were lacking. From the moment I called, the front desk staff member with gray, curly/wiry hair and glasses answered the phone with an audible sigh. I initially assumed she was having a difficult day, but while sitting in the lobby I heard her answer multiple calls the same way. It set an unfortunate tone. Our appointment was scheduled for 2:45 p.m. This practice has clients wait in their vehicles until called inside. We weren't invited in until 3:00 p.m., and by 3:15 p.m. our pet hadn't even been weighed. Another client in the waiting room told us she was still waiting for her 2:15 appointment as well. I approached the front desk because I'm a doctoral student and had class obligations later in the day. I simply asked for an update so I could decide whether I needed to reschedule. Instead of receiving an estimate or an apology, I was told in a sarcastic tone that we were "third" and that others had been waiting two hours. I was also told that "when you begin doctoring" I'll understand that nail trims turn into additional questions. I cut the woman off. She seemed to want an argument; raised my voice that customer service is a simple courtesy and their issue of poor scheduling shouldn't be my problem. I'm not in veterinary school, and I have a 28-year professional career. My concern wasn't that emergencies or longer appointments happen - they absolutely do. My concern was the complete lack of communication and respect for clients' time. If the schedule is running an hour or two behind, a quick phone call or text giving clients the option to arrive later or reschedule is simply good customer service. The one bright spot was the staff member who proactively came out to swab our dog's ears before the appointment. She was kind, efficient, and clearly trying to help the veterinarians stay on schedule. She deserves recognition. Unfortunately, I also witnessed another staff member speaking to a couple with a paralyzed dog in a manner that came across as cold and lacking compassion. Whether intentional or not, bedside manner matters just as much as technical expertise. This entire experience was so upsetting, I left to wait in the car while my mom handled the appointment. Where I live, customer service is paramount (I was bringing in a pet as a favor to a family member currently traveling). I get this is South Florida, but you don't have to live the stereotype. In the end, the delays themselves weren't what disappointed me. It was the dismissive attitude, poor communication and lack of empathy. With better scheduling communication and customer service training, this practice could provide a much better client experience. Oh, and firing that horribly rude woman at the front desk. Editing to add: I'd be remiss if I didn't add, my mother was not allowed back with our pet. The vet comes out to the lobby to discuss animal condition, results, etc. When my mother mentioned he is having issues with his hind leg, she was dismissive and said nothing is wrong with it. Meanwhile, he won't put weight on the leg and has been limping for days. The idea of not being allowed to observe any part of a patient examination is mind-boggling. Yes, you won't be there for x-rays or bloodwork. That's typical. The rest of the exam? You're left wondering what even takes place.

**** I cannot…read moreexpress enough gratitude for the care, compassion, and kindness our family received from the entire team at Advanced Veterinary Care Center. We first brought our beloved Jack there about a month ago in a very serious condition. He was suffering from acute kidney problems in addition to advanced heart disease. The team treated him with extraordinary competence and care, and he improved enough to come home and spend three more precious weeks with our family. Those weeks meant more to us than words can describe. Unfortunately, we had to return when Jack went into severe congestive heart failure and was struggling to breathe. From the moment we arrived, everyone treated him with urgency, tenderness, and respect. They placed him in oxygen, tried to stabilize him, explained every detail honestly, and gave us the time and support we needed to face the most painful decision of our lives. Jack passed away there in my arms, exactly as I wanted: close to me, surrounded by love. My husband and our children were also able to be present and participate in saying goodbye. The staff created a peaceful, private, and loving environment for us. Even during such a heartbreaking moment, they were gentle, patient, compassionate, and deeply respectful of both Jack and our family. Today, they called to let me know that Jack's ashes had arrived and were ready to be picked up. That call brought all the pain back, but it also reminded me of how thoughtfully they cared for every part of this experience--from trying to save his life to helping us honor him after his passing. Jack was not "just a dog." He was our family, our companion, and one of the greatest loves of our lives. We will forever be grateful that, during his final moments, he was surrounded by people who understood how deeply he was loved. Thank you to every doctor, nurse, technician, and staff member who cared for Jack and supported our family. Your professionalism was exceptional, but it was your humanity, warmth, and compassion that we will never forget. Letizzia Bafile

The doctors (vet doctors) were very supportive and clear about the situation of Tara…read more Some girls from the desk received us with the amount of the invoice, FIRST and before say hello... She needs to be trained about more human interaction. We hope Tara will be okey, and with all the care received and the labs the veterinarian group are having, they can develop a good follow up in order to improve the very delicate state of Tara.

My experience was good, even from my first visit, clean, friendly personnel…read moreIf necessary, i will definitely come back

i took my little dog there and the had no vet there to help, the one good one they had they fired…read moreover something for simply trying to do her job, since i have been going there they have gone thru 5 vets. the technicans are fantastic trying hard to do their job, but if they have no vet dr. to help supervise them, that is not good. dr. Johnson was amazing, she did help my little fur baby, i was really upset when i found out she was fired for simply trying to do her job

I can't recommend this clinic enough. From Daisy at the front desk to Dr. Garcia, vet tech…read moreSamantha, and the entire staff, everyone was compassionate, professional, and truly cared about my dog. They were able to see us immediately, and when they realized how urgent the situation was, they made room in their schedule for surgery that afternoon. I never felt like just another client--I truly felt they cared about doing what was best for my dog. I have three dogs and have visited many veterinary clinics over the years, and this was by far one of the best experiences I've ever had. They have my trust and I'll be a client for life. I highly recommend them to anyone looking for exceptional veterinary care.

We recently adopted a puppy which came with a free vet check up. We had the option of going to 2…read morevets and picked this location because it was closer to us. I called on a Monday morning to make an appointment and they happened to have something for that morning so I rushed over. The staff were very friendly. Within minutes of arriving, I was brought into an exam room with my pup. The vet introduced herself when she came in the room. She examined my pup and asked if I had any questions. I liked that the vet didn't seem like she was in a rush to see her next patient. We even got a sample bag of puppy food during our visit. They have Saturday hours which is really convenient.

When our Golden Retriever developed a hard lump on her leg, we took her to see Dr. T. She gently…read moreshared the difficult news that it was osteosarcoma, a form of bone cancer, which was confirmed by X-ray. From the very beginning, the team at Extra Care was incredibly kind, patient, and compassionate as they helped us understand and navigate our options. We ultimately decided to move forward with amputation. It was a frightening and unfamiliar journey, but one we knew we had to take for Chloe. Less than a week after her diagnosis, she underwent surgery and recovered quickly. Throughout that time, the hospital took wonderful care of her and helped us adjust to our new normal. Most importantly, Chloe was happy and no longer in pain, and for that we were truly grateful. She went on to live two more wonderful years. Although the cancer eventually returned, even after amputation and chemotherapy, we would not trade those two years for anything. We would make the same decision again without hesitation, especially now that we know how much love, support, and hope this process can bring. We are so thankful for Dr. T and her staff at Extra Care. They were there for us through every high and low, and they made an incredibly difficult experience feel a little less overwhelming. This is truly a special place that felt like home to us. Chloe was always happy to see Dr. T and her amazing staff, which says so much about the love and care they gave her. They are simply wonderful.

My family and I have trusted Extra Care Animal Hospital since we moved here from the West Coast in…read more2000. Over the years, we briefly tried other veterinarians due to rising costs, but nothing compares to the care, compassion, and dedication we experienced when we truly needed it most. One of our three beloved kitties, Katy Pury, was recently diagnosed with feline triaditis. We don't have children--our cats are our babies. When our previous vet said he would "look into options" and never followed up, we were devastated and scared. We knew we wanted to do everything possible for our girl and didn't want to live with regrets. That's when Jodi and Dr. B stepped in--and changed everything. From the very first conversation, we felt heard, supported, and hopeful. They offered a truly integrative approach using both Western and Eastern medicine, including acupuncture and herbal therapy. Katy Pury was treated immediately during our first visit, and we are already seeing encouraging signs of improvement with her follow-up care. Instead of being told to prepare for goodbye, we are now filled with hope that our girl will be with us longer because of the thoughtful, proactive treatment she is receiving. If you ever feel that your current vet isn't doing everything possible for your pet, I cannot recommend strongly enough that you seek a second opinion here. Extra Care Animal Hospital goes above and beyond--not just treating pets, but caring for families. Thank you, Jodi and Dr. B, for your compassion, expertise, and for giving us hope when we needed it most. You are truly helping save our baby, Katy Pury.