From top to bottom, my experience with Biehl Brothers was absolutely phenomenal and one I am glad I…read morepaid the money for. The communication was clear and concise and the quality of work was top notch. I had several estimates done on this project and while I did receive cheaper quotes, none of the other contractors said a word about building codes or doing the job to the letter like Biehl did which, for me, is what really made them stand out and make the decision easy. At the end of the day, I could not be happier with the job they did and would 100% have them back again for a future project. See photos for before and after.

We used Biehl Brothers for our recent bathroom refresh. We had a few bumps along the way, but an…read moreoverall good experience. THE GOOD: * Workmanship. We're very pleased with the quality of the work completed. Good attention to detail. * Personnel. Everyone we interacted with was proficient and pleasant to work with. We had no qualms about leaving home while the crew was working. * Price. Biehl's bid was right in the middle of the 4 bids we solicited. For what we received, I feel that the price we paid was reasonable. * Communication. Biehl tries to use a single point of contact on their staff for all communication. Mine was Brian Jensen. Biehl uses the CoConstruct website portal (and app) to streamline all communication. Co-Construct itself is a nice idea, but has some annoying bugs that affect clients (like us) in real ways. I reported 5 bugs and 4 feature requests to Amber at CoConstruct (not Biehl) on 2018-01-12. All of the bugs I reported were related to messaging. Hopefully they get fixed quickly for future users, as they were the source of several miscommunications between Biehl and me. * Warranty work. We experienced some problems with the humidifier's pressure switch after installation. Biehl sent out a crew member to fix it on 2018-01-19. It worked for a while, but the fix was incomplete, and the problem reoccurred. Another visit is scheduled (free of charge) to make it right. THE BUMPS: * Schedule. Biehl has a policy that they won't leave a job until the customer has nothing more for them to do. The net effect, however, is that if you're the job next in line, your project start date is likely to be delayed. In our case, when we signed the contract on 2017-09-25, we were told that it "might be possible" to have our 2.5-week job *completed* before Thanksgiving. However, the actual project *start* date was the Monday *after* Thanksgiving. Construction started 2017-11-27 and was estimated to take around 2.5 weeks. That estimate was pretty much spot-on (11 working days). However, the shower door wasn't ordered early enough (an oops by Biehl), and consequently it didn't arrive until 2017-12-26. Because of this, the total duration of the job was more like a month than 2.5 weeks. Further, the subcontractor for the shower door (Basco) made several mistakes, and the first two doors they attempted to fabricate did not fit the opening properly. The door wasn't installed until 2018-01-17. 4 weeks of the job were delays caused by subcontractor mistakes. We're actually still waiting for warranty work on the humidifier. By the time that's completed, the entire job will have taken 12 weeks. A good portion of this isn't Biehl's direct fault. * Quoting process. The quoting process was very thorough. In fact, it was more thorough than any of the other 3 contractors who made bids. However, Biehl did not itemize and only provided a cost roll-up (just the total). There were 5 revisions of the quote, and the final revision was $3,042 more than my initial quote. It was very frustrating to figure out what potion of that cost delta was due to selections, things I added, or omissions/mistakes by Biehl. It took many messages and phone calls (over the course of an entire month) to get a clear explanation for the cost growth. $750 was added for bathtub items that Biehl forgot to list on the initial quote, even though they were listed in my selections. Also, several of the selection allowances in the initial quote were very small, including the shower door allowance that was $600 too small. (If your quote has allowances, beware that they may be conservative in order to present a more appealing bottom line.) If we use Biehl again, I will require that the quote be finalized with all selections before any construction work begins. * Overloaded staff. It became clear that our primary point of contact (Brian) has way too much on his plate. So much so, that he was not able to respond promptly when we needed to get in touch. Other symptoms: Brian forgot about several conversations that we had, even though many of them were recorded digitally on CoConstruct. In many cases, it took concerted effort on my part to ensure that nothing fell through the cracks. Additionally, Brian accidentally omitted some items from our selection list, one of which resulted in me having to scramble 45 minutes across town to select grout colors before the morning. A few times, I had to text Brian directly to get his attention on CoConstruct; sadly, he only asked me to repeat the question on CoConstruct (which I had already done). Brian is a smart and pleasant guy--he just has way too much responsibility allocated to him, and that impacted his effectiveness. I hope he can hand off some of his workload so that he can place greater focus on his customers throughout the entire process. SUMMARY: Overall, we were satisfied with Biehl's work. We look forward to inviting Biehl to bid on our next job. I encourage you to do the same.

I had a wonderful experience with them, from sales to installers. Joe was knowledgeable and…read moreprofessional from the home show to the actual viewing of my property. Aimee was wonderful at coordinating and answering my hundreds of questions. Very professional and really cares about the customers. The installation team was fabulous. They did everything they could to meet my needs. José did the impossible with my job, and I couldn't be happier with how it turned out. Definitely worth it, would recommend to anyone getting a new fence.

They installed a three-board Kentucky fence and it looks great. They were great to work with from…read moreAmy in the office to Keith who installed the fence. They arrived on time and set the posts on Friday and finished the installation on Monday in three hours with great results.

i recently had my white vinyl privacy fence installed by this company. They did an excellent job…read more I did multiple estimates and found them to be the most reasonable and reliable. Natalie was an absolute joy to work with. Great with communication and always on time. She was tireless with the installation, and even helped with things like getting compliance paper work with local village ordinance taken care of. And it was getting installed right before that bad snow that took 2 weeks to melt away. She would apologize over and over about the disruption due to the weather. Like she controlled the weather. haha. But it did get installed and I am very pleased with the outcome. The fence product quality itself far exceeds anything you would find at a big box store. I am very happy with the results and highly recommend them.

AE Door originally installed our garage door and opener in 2012. I called them late last week to…read moreset up an appointment to replace the seal at the bottom of our garage door and to do an overall check-up and lubrication of our door and automatic door opener. I was able to get a service appointment quickly and at a convenient time. Ron Schmidt arrived when he said he would and performed all the service in less than 30 minutes from his arrival. The new seal should keep out small critters - and probably large bugs, and the garage door is much quieter now when it goes up and down.

awful people, had them at my home to service garage door...their "tech" broke the exterior pad…read morewhile trying to fix it...then i was told to search the web to find the part needed to fix what he broke...then i persisted and they said they'd get back to me...then they lied saying i had come to their showroom which is not true nor have i ever been to their showroom and that's not even pertinent to the issue...i was handed off to someone in their maze of experts who said they'd get back to me, that's a year or so ago...warning to those that believe their ads and hype, they are absolutely terrible, they lie, they don't follow up and they should be avoided like the plague which is actually a good description of these people...stay away unless you want to be ripped off...pass the word to others please...

I would strongly advise to stay away from this company. They installed our fence and did so on our…read moreneighbors property line (though we followed all the correct steps and had it surveyed). When I called about getting it fixed, I was told it was our fault they installed it wrong and we would need to pay to get it fixed. I also was told I could not talk to a manager and could not get the documents about our project. I was talked to so rudely and hung up on - serious disbelief - watch out!

Back for another fence project. Tanner and Dakota showed early and work hard all day to finish…read morebefore the weekend. I'm very satisfied.

Great crew, clear and straightforward quotations, fast response to questions, would definitely…read morerecommend.

They do good work and clean up. Filled voids under drive near bridge from settlement of fill. Fair…read morepriced. Friendly crew no complaints

Heggoods Tree Care Services were great! They were professional, friendly, hard working, meticulous,…read moreand affordable! They cleaned up so well in most cases the only way you would have known they were there were for the missing trees/shrubs! Steve and his crew were awesome and would highly recommend them!!!!

had several good-sized limbs broken during the last storm. Mark was prompt in giving me a quote and…read morehis team completed the work today. They found dead limbs I didn't know I had. Cleanup was amazing! His crew works smoothly together. Customer service is great. Unconditionally recommend Heggood's. I have used them several times as has my neighbor. Will continue to recommend them!

Dependable and very professional! My garage door needed…read morefixing it did not stay closed but kept opening on its own. I called them to set up an appointment. They told when they would be out (I live in Oxford, an hour's drive) and were right on time. They took care of the problem and now the door stays closed. This was not the first time that they had fixed a problem and my previous experience was also excellent.

Alex and Dylan from Torsion Garage Door were absolutely wonderful and extremely responsive when for…read morewhatever reason I knocked off the electric eye safety feature. Alex got back to me right away. Even walked me through setting up a new outside unit . I bought the wrong one on Amazon. And had to return it. I needed to replace the entire motor after decades and they replaced my chain with a much quieter belt. They gave me a quote over the phone and stuck to it. No extra or hidden charges. I cannot say enough about their responsiveness to questions concerning an upgrade in my existing electric garage door opener they showed up when they said they would and worked quickly and we were very friendly. I would recommend them to anyone by the way, we got a new chamberlain myQ.