Great service, job well done. I love the fact that they use way less water than their competition so your carpet drives much faster. In addition, they use way less chemicals so the cleaning solution is safe around pets and kids. [[HIGHLIGHT]]Communication was wonderful.[[ENDHIGHLIGHT]] We highly recommend. read more

Service was great, quality of carpet cleaning is excellent! Price is very reasonable, definitely worth the quality.

[[HIGHLIGHT]]Extremely disappointing experience.[[ENDHIGHLIGHT]] Expecting professionalism, but when an issue arose, they take their employees' word over customers --no investigation, no listening, just dismissal. It's clear they have no real process for resolving problems or valuing their customers. Instead of owning the mistake, they doubled down and made it worse. [[HIGHLIGHT]]Frustrating and definitely disappointing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You'd think in this day and age people understand what customer service is.[[ENDHIGHLIGHT]] Won'treturning. Avoid if you expect even basic customer service. read more

Chem-Dry always does a great job on my carpets! Very good work, on time and fast. Carpet was dry quickly. Staff is thorough and super nice. I highly recomend. read more

Don and his assistant where great. Called and showed up on time. [[HIGHLIGHT]]Looked everything over and gave me quote of what they believed we'd be at by the end.[[ENDHIGHLIGHT]] I had lots of pet stains. Fast and nice and everything looks amazing! Would use them again! read more

Dr. Chem-Dry Carpet & Tile Cleaning - Carpet Cleaning Near Me - Phoenix, Arizona

My husband made an appointment with them and we had a window to expect them (like 8-noon) they came early and did an amazing job. Very professional and informative on how to keep our furniture in great shape for longer. The solution smells amazing!! My house had a fresh scent as soon as I walked in. Highly recommend. read more

dr chemdry was quick and effective! Were able to pull all the toddler ridden stains right out of our couch

[[HIGHLIGHT]]Perfect on time - friendly and helpful information.[[ENDHIGHLIGHT]] Cleaned carpet, tile, and furniture. Highly recommend

Let me start by saying, we are pretty fussy and particular about all things related to our home. We have used this company for a few years to clean our carpets. Firstly, they are respectful of our home. Secondly, they do an excellent job, are very organized and get the job done in a very timely manner. Third, their price is very reasonable. [[HIGHLIGHT]]In short, they have met all of our expectations which is why I can enthusiastically give them a 5-star rating.[[ENDHIGHLIGHT]] Jeff P read more

friendly and did a great job!! i recommend. [[HIGHLIGHT]]great showed up earlier love it![[ENDHIGHLIGHT]] thomas and hobiy! where very respectful and pleasant thank you again read more

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We love chem-dry! [[HIGHLIGHT]]Donald and his partner came bright and early and on time.[[ENDHIGHLIGHT]] They were very thoughtful and thorough! read more

Thomas and Hobie did a very good job. Very friendly and highly recommend them. Arrived on time and very professional.

Donald our tech was great. My elderly mom stained the carpet significantly and they came out three times doing their best to remove the stain. My Mom is very confused but [[HIGHLIGHT]]Donald was very patient with her and repeatedly answered all her questions[[ENDHIGHLIGHT]] read more

I had experience impeccable with Chem-Dry Carpet & Tile, the service Tech Dan did excellent work, his way of providing service with a personal touch, this was my experience, I appreciate the professional service and touch from Chen-Dry. Thank you read more

In the past I've used Dr.Chem Dry for cleaning white furniture and was very pleased with the service. Recently we had carpet, wool area rug and our tile/grout cleaned. What a difference!!! Travis the technician was professional, personable and very knowledgeable. Reasonably priced. Well worth the investment!! read more

We have used this company before and were very impressed. However this last time they did not clean well in 1 room. You can see the rake marks and the squiggle from what I can only assume was the cleaning solution. I had surgery 5 days later and was not able to call in a timely manner, my bad. However, when I called 3 days past the 30 days they indicated that it was a 30 day warranty and they would not come out without a charge. Nowhere is there anything written about a 30 day warranty, or even any warranty. The accusation was I dirtied the carpet and wanted them to clean it for free. [[HIGHLIGHT]]Why lose a good customer for 1 small room?[[ENDHIGHLIGHT]] read more

We just got brand new carpets 6 months ago and only wanted a quick clean to keep up our 10 year carpet warranty. Dan was unprofessional, disrespectful and extremely entitled. I can't believe how bad his behavior was. Dan showed up and I asked him to put shoe covers on and instead of being respectful he said "well I am going to be cleaning your carpets anyways." Regardless of the carpet, we don't wear shoes in our house. He put them on against his will and made it very clear he didn't want to. Then he came in and made a snarky comment about me being the lady who cared about what was in the product they use. He compared their pet treatment to a febreeze smell, which I do not like. I stood up for myself and told Dan that he was being rude to me and disrespectful of me asking him to wear shoe covers. He just kept saying, "I'm trying to get along with you". But not once was I being someone who was hard to get along with. It was him who was being abrasive. I asked to move on and let it go. He can do his job and I would be in the kitchen if he needed me. He backpedaled because he knew he was in the wrong. Dan then went outside to get the paperwork for me to sign and he wore his shoe covers (that I provided) out in the street and then proceeded to come back in the house. I didn't say anything to him and I signed the papers. Then when he went back out again (with the shoe covers on) I kindly got another pair of shoe covers and asked that he put the new ones on when he came back in and that if he needed to go outside to please remove the shoe covers and not walk with them outside. It's pretty much common sense right? When I ask him to put new covers on he gave such a huge sigh like I was such a inconvenience in his day. I asked him to pack up and leave. That was strike 3. He was out! I told him I would be calling his manager and speaking to him about this. Dan said "fine... call my boss and tell him how terrible I am". I honestly couldn't believe this guy. I called the company multiple times at 8am to try and reach someone. No one got back to me until at least 10 or 11am. I told their operator the story and asked for the manager to call me. He did later that day. He said sometimes Dan has his moments and doesn't get along with certain people. Jorrel apologized on behalf of Dan. He asked what I would like and I wanted my carpets cleaned by someone else. So Alex came the next day. He was very nice and professional. My problem is that OUR CARPET HAS SMELT LIKE WET DOG FOR 4 DAYS after the cleaning. We just had brand new carpet and padding installed 6 months ago. It never smelt. I am convinced that the water they used was dirty and it just ruined our carpets. I would never recommend this company for so many reasons. I want my money back! What a waste of my time and money. The worst part is now my brand new carpet smells. I'm absolutely devastated! Never use them! read more

June 26, 2024, Chem Dry was hired to clean slip covers on 2 sofas along with other pieces of furniture. The employee left brown spots on the fabric by steaming/cleaning and pressing too hard, per his manager. [[HIGHLIGHT]]The owner (Jennifer) called me after her employee let her know they had made a mistake, and they did come back 2 different times to attempt to repair the material/fabric.[[ENDHIGHLIGHT]] It wasn't successful so Jennifer found an upholstery shop (Eddie's) to make new slip covers due to their error. Eddie told Jennifer there are 2 options: bring the slipcovers to the shop or bring the sofas to the shop so they could have the exact measurements, and she chose to bring the slip covers to the shop. In hindsight, I might have made the same choice, considering the additional cost, but I assumed they would have the exact measurements for the sofas. I don't think Jennifer conveyed to Eddie's the slipcovers had been stretched due to the failed cleaning processes, so the measurements are obviously different than the original slip covers. When the install of the new covers was complete, I was very unhappy and let Jennifer know these don't look like they did before Chem Dry came to clean the sofas. They are very baggy and should be fitting the sofas tightly. read more

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Dan was a referral from a neighbor We live on the top floor of a mid-rise so no hoses can be used On time, professional, friendly and the carpets were beautifully clean and stain free when done Highly recommended!!!!!!!!! read more

[[HIGHLIGHT]]LOVE, LOVE, LOVE!!! So happy to find this company out in Arizona!![[ENDHIGHLIGHT]] Amazing job gone in such little time!! Definitely my go to carpet cleaning company for all my carpet cleaning needs!! : ) read more

Great experience with Dr Chem Dry. [[HIGHLIGHT]]Scheduling was easy, i was warned on the phone of pet treatment costs- and braced for the worst because my carpet was gross![[ENDHIGHLIGHT]] Dan arrived promptly, very kind and knowledgeable. We walked around with the black light & my carpet was worse than i imagined, but Dan worked with my budget letting me choose services before getting started. Complete cleaning was quicker than i expected plus Dan was a delight, efficient & friendly!! we are very happy with our carpets, 3 days later now with no crunch + no smell = (: read more

I've tried a lot of carpet cleaners over the years. And though most of them were ok. I really Loved Dr Chem dry. First of all, we got a Saturday appointment which is convenient for us. Dan was our tech. He quoted me via email but offered to come out to give exact quote. I didn't want that. So he ballparked what he could till day of. When he arrived we walked thru the house. I showed him all areas that needed cleaned and one area that was stained from my pets. He wrote up the price before starting work. It was close to the ballparked price. He did an amazing job. It really looks way better than I had hoped ( the pet area was my concern) And one mystery stain was removed. Dan was friendly and helpful. The best thing about Chem dry was the dry time. Completely dried in like 3 hours. We will continue to use Dr chem dry, hopefully yearly . The only thing I felt was overpriced was the price to clean area rugs. Between $1- $2 a square ft. Which doesn't sound like much , but for an area rug 12x8. That's almost $100. These are cheap rugs that I only paid $100 to $150 for brand new. So $100 to clean them is excessive for us. I feel no more than $50 each would be fair. So keep that in mind if you have cheap area rugs that need cleaning. In the past, I have added on the rugs to be cleaned for $15 to $25 each. So even $50 each, I would pay but seems pricey, IMO. read more

Very punctual. Good communication. My living room set is white and all the spots that I was worried about are gone. Good service.

We had several rugs cleaned in our home! 5 of the rugs turned out all bumpy and we were told by the Tech that once they dried they would flatten! 5 days has gone by and they are still bumpy and won't lay flat! Very disappointed for what we paid to have them all cleaned! Also we wished both Techs wore shoe covers over their shoes to keep from putting dirt back on the rugs that they had just cleaned! read more

Have been using Dr. Chem-Dry for many years. Punctuality was a problem this visit on April 21st, but Zeke and Paige were so delightful that all was forgiven after receiving an appropriate reduction in price due to them showing up more than three hours after the latest time specified in the appointment. (They came from a job that required five hours' work - more than planned.) It would have been helpful for the dispatcher to call with a heads-up on the delay rather that my having to call twice. read more

My carpets needed a good cleaning due to a little furry one peeing in every room. I was able to schedule someone to come look at them and to have my carpets cleaned within a reasonable time. My carpets look amazing! I was told if after the first cleaning it seemed like the smell was bad it would be redone complimentary. I notified the company a few days later that my carpet was smelling and they were cleaned again. I no longer see any stains nor does it smell!! I will be recommending this company to all of my friends. The service is great! read more

Not sure what's going on with their pricing maybe Covid 19. Had them out as I could not get a quote on the phone. They called as promised and showed up on time BUT! I have a 9'6" x13' area rug. $367.00 to take to the shop and deep clean. $250.00 to clean the rug at my home. You have got to be kidding looks like price gouging no pets no stains just traffic from2 adults. The rug is 18 months old I'd buy a new rug before paying theses prices. Two stars for calling and arriving on time. 0 stars for the price quote. read more

Incredible customer service and extraordinary results! I had oxidation on a new rug after accidentally overwatering a plant that was nearby making the lite grey rug turn yellow. I tried every home remedy I could until I finally gave in and reached out to "professional cleaning service"(Steam King, Inc.). After a few days of not hearing anything I got a knock at the door and an associate just dropped off the rug. No assistance to move it back in, no explanation regarding what was done. Just a paper for me to sign that I received the "cleaned rug". When I personally laid out the rug it was as if they didn't do a thing. Needless to say I reached out to try to get my money back, but the manager (at Steam King, Inc) was very rude and dismissive. A week goes by and I decided to give Dr. Chem- Dry a go. Techs, Zeke and Paige were very knowledgable, which gave me the confidence to go with another cleaning service. I got frequent updates and my rug ready faster than quoted. Zeke and Paige personally delivered the rug, helped me lug it back into the house, and rolled it out for me. It looks as good as new! I can't tell where the stain was, front or back, and the rug is softer than ever! I would highly recommend them, and will definitely be going back for my next service cleaning. read more

I have been using Dr Chem Dry for many years. Dan came & cleaned carpet & tile for us last week & did an amazing job. The best service I have received with this company. A++ read more

I sought out Dr Chem Dry because I'd used their carpet cleaning service in the past and I loved the results. However, my most recent experience with the company was terrible! I scheduled my appt and asked the cost based on what I needed cleaned and was told they have to come out for a consult before I was given a price. I live in a one bedroom condo downtown and only needed to have my living room and dining room area cleaned which is a pretty small area not to mention there is furniture which decreases the area needing to be shampooed. Dan was my tech. The moment he walked in he stated the cost would be $96! I was baffled to say the least and expressed concern to him based on previous price points to have much bigger homes and condos cleaned with the same company. He stated that was the minimum price which no one told me when I spoke to their reps on 2-3 separate occasions when scheduling the appointment. As I calmly express my concern about the lack of communication regarding this "minimum price" Dan proceeded to say I was crazy thinking the price would be that cheap to clean such large areas. He also said "are you done this is getting to be too much I just want to clean your carpet!" I could have easily cursed him into next week, but I took a deep breath and expressed how terrible and unacceptable his behavior and attitude has been. He asked well what would you like me to say? I don't feel like I did anything wrong you have been upset. Again blaming the customer! I stated I was fine until you called me a liar and dismissed my concerns. I went on to share that I train create training programs for customer service professionals and there is no way he as a company rep should be escalating a matter when I, the customer was not fully informed of the pricing structure before he arrived. Even though I didn't talk to him he should be apologetic and ask how I would like to proceed instead of telling me I have an attitude and essentially calling me a liar for saying I paid such a cheap price for larger spaces with their company. I allowed him to clean the carpet because that was my goal. As he began cleaning the carpet I immediately called the company and asked for the manager. Dan heard this and asked "well did they apologize?" I ignored his snide remark. Needless to say the manager never called me back which shows there is no cause or concern for fixing customer service concerns. I even waited an entire week before posting this comment. The service was completed on June 14th. I will never use this company. Manager called me shortly after seeing my review to apologize for the negative experience and tools steps to resolve my concern. read more

Dr. Chem-Dry Carpet & Tile Cleaning - Dining room area turned play area that needed to be cleaned. - Carpet Cleaning Near Me - Phoenix, Arizona

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Dan came out and did great work. I appreciated him doing test areas and coming out on a holiday.

I called Dr. chem dry in Scottsdale Arizona, and was very specific about my upholstery cleaning. I mentioned about being misled with pricing and reading reviews, and they assured me all would be taken care of. After having to schedule a second time due to a conflict they came out and weren't even close to the price range. The supervisor Jerrell was super unhelpful, and their company was extremely dishonest. The coupons are not honored nor are the prices they quote you. Super disappointed and dissatisfied. read more

Recently moved into a new place and unfortunately the landlord was unable to have the condo cleaned before hand since we moved in immediately after the previous tenant moved out. The only carpeting in our new home was simply in the stairwell from our entry to the main living space upstairs. Having used Chem-Dry numerous times in the past at different homes, decided to try Dr Chem-Dry here in Scottsdale. They were able to quickly schedule an appointment for which the technician arrived on time, quickly evaluated the ares to be cleaned and gave us a formal quote which was quite reasonable. Because the carpets were heavily stained, we were not expecting them to come out as clean as they did. As from previous uses of Chem-Dry, we were highly satisfied with the work and how quickly it was performed. Due to issues with the carpeting, the stairs took longer to dry than we expected and had experienced in the past but were perfectly fine with it. If you need carpets or tile cleaned (and resealed), Dr Chem-Dry is highly suggested. read more

Dr. Chem-Dry Carpet & Tile Cleaning - Carpets before Dr Chem-Dry cleaned - Carpet Cleaning Near Me - Phoenix, Arizona

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Unfortunately, even after spending $3000, the stains have come back up through the carpet. Chem Dry came back once, but told me they weren't responsible, but they could make me a deal on retreating. After pushing a bit on the issue, the retreated a couple of the worst spots for free. But now 3 month later the carpets look horrible again. I wish I had just gone with a cheaper option, or just changed out the carpet. It makes me sick how much I paid for carpet cleaning that didn't last. read more

Wow wow wow Dr. Chem - Dry got my white shag area rug back to its original snow white color. I'll def use this company for all my future carpet cleaning needs. Thank YOU! read more

Thank you Zeke for cleaning our carpets today. We are currently renting and needed a refresher before we move out on 7/31/2020. Zeke was very friendly, knowlegeable and came in and got the job done in a timely manner. Happy New Years:) read more

My advice is get a written estimate BEFORE they do the work. The over-the-phone estimate and $200-$250 based on what we told them we wanted done. Our carpets were dirty and we do have a dog. However, once they had completed the work, they told us it was $595. Yes, they did spot cleaning and there was dog hair, but triple the phone estimate is ridiculous. They should have surveyed the project and given us a better estimate. I understand the person on the phone cannot tell the conditions and circumstances of the actual job, but $200 vs $600 is way out of line. That's why I say get and estimate from the technician BEFORE they begin work. Get it in writing. read more

Hired Dr. Chem-Dry to clean three rooms of carpeting in our home including two stains. One of the stains was a dark grease stain and the other we were unsure of the origin. Carpet looked pretty good when he left but once it dried it was apparent it stains had not been removed. We phoned to see if they would come back and try again to remove the stain and the guy that cleaned the carpet originally seemed offended that we weren't happy with the result. They agreed to return and try again all they accomplished was to spread the stain over a larger area. A totally unpleasant experience. We have now hired another company to help because of the difficult attitude of Dr Chem-Dry. We would recommend using someone else. read more

Dr. Chem-Dry Carpet & Tile Cleaning - Carpet Cleaning Near Me - Phoenix, Arizona

Our carpet was in sad sad shape. We are very happy with the cleaning Dan did. It was fast , silent, professional , done with good humour. Would highly recommend Ed and Erin read more

We had them clean our oriental rug. The brushed it so hard, even though they said they wouldn't. That a lot of the fibers were pulled. Also the rug was all crusty afterwards. We hired them to polish our granite counters. All they did is put some kind of a waxy substance on them to make them all shiny. Needless to say that has all been rubbed off by now and it was a smudgy mess in the meantime.... Never again.... read more