I have gone to Pawprints many times in the past few years. I prefer them to my vet. Recently my…read morelittle 15 year old dog was having multiple medical problems. Dr. Dove and May examined her and then spent a great deal of time discussing end of life issues. It was the hardest decision I've ever had to make but I realized that she was in pain and made that difficult decision. Dr. Dunn, May, Abby and Cassy were so kind and supportive! I love my dogs passionately and couldn't have gotten through it without that. I prefer Pawprints because they spend all the time needed to evaluate your pet and discuss options with you. And never push for unnecessary drugs or tests. And every staff member that I have dealt with has been kind and caring.

Have you ever been to one of those gas stations with a handwritten "$10 minimum" sign taped to the…read morecounter? The kind where they charge a credit card surcharge, the floors are sticky, the snacks are sad, and the vibe is questionable? Now imagine a doctor's office using that same financial blueprint. I brought my mom's elderly chihuahua in for an impromptu urgent care visit. The office itself is lovely: clean, quiet, comfy seating, relaxing music, and WiFi strong enough to get work done. The wait was long (about 4 hours), but it is urgent care, so no complaints there. Once we were seen, the vet techs were kind, the doctor was thorough, and the bloodwork was done quickly on site. They told me the cost of each test beforehand, a little high but not wildly outside what I expected. Here is where things went left. When it was time to check out, the front desk staff (who were otherwise very nice) came out and announced the total at full volume. I am not a fan of people being in my financial business, and I am sure other people do not want me in theirs. Earlier, another woman was told her dog's treatment would be $900, loud enough that the entire waiting room reflexively made a "yikes" face. Helpful? No. Awkward? Yes. Financial privacy? Nonexistent. But the real kicker: I was told that paying with a credit card adds a 3 percent surcharge, but paying in cash or debit does not. A cash preferred doctor's office? Where people are routinely dropping hundreds of dollars? It felt extremely greedy. To be fair, if they are going to have this policy, it should at least be clearly posted on the door, at the counter, anywhere. Give people a heads up before they are stuck choosing between hundreds in cash or a surprise surcharge. Transparency is not hard, and it goes a long way. When I asked why, the staffer shrugged and said, "It is to cover the credit card charge. Other places do it." Me: "Yeah, gas stations." Him: "We do not make the policy." I guess. Overall: 4 stars for care, 1 star for nickel and diming people like a sketchy downtown storefront.

The older woman at the front desk is not personable and is very rude. I should've known during the…read moreinitial phone call when I scheduled the appt for my puppy that I should go elsewhere, but alas, I kept the appt. The day of the appt I walked in and was greeted with a stagnant, "who do we have?" as a response to my "good morning! How are you?" Any questions I had were responded to with irritation and I was told to "just wait over there, they'll get you when they're ready." The vet tech I had interaction with was amazing, friendly, knowledgeable and answered all of my questions. The vet wasn't the most personable person, but he wasn't rude either. He did answer my questions, but I feel like he barely looked at my puppy, and then we were charged $160 for a visit. My husband took our puppy back yesterday to get a shot - he was also given meds for diarrhea (which we had brought in a stool sample that was CLEARLY not diarrhea) - confused he asked the front desk why he was prescribed that med if the stool sample wasn't loose - the person at the front says "oh. you can refuse it if you want..." He refused and the bill dropped $55. Needless to say, we will not be back and we will be finding another vet. It's a shame because it is close to home. But I am sure we will find better elsewhere.

ONE DAY we'll see Dr. Young during the daylight and not under emergency circumstances BUT until…read morethen, I'll continue to sing his praises. Our area has needed a skilled, talented, empathetic, and financially feasible veterinarian for a long time. Their practice and all staff have been amazing to work with, even under the most stressful of situations. We've only had large animal emergencies (back to back within weeks) but we'll continue to refer others to him and be using him when normal visits resume. I cannot thank Riverside enough for what he provides to our community and animals.

Dr. Watkins and her staff are amazing!!! I have had all of my dogs cared for by Bedford Animal…read moreHospital since moving back to the area in 2018. I highly recommend them to anyone looking for a vet in the area!!!

i've tried to get an appointment with you when I had emergencies and you were not available you…read more referred me to another hospital aren't you a hospital. The reason I I came to your establishment so youcould take care of my I dogs This was an emergency and I needed you. and it's just not your establishment. Everybody I called. I called nine vets in this area and no one could see me today. Why? They all referred me to the hospital peters Creek or Lynchburg and if I would've came in today with my dog, he's either had a stroke or he has suffered a seizure and I still know nothing because I still haven't gotten an appointment with anybody. I'm an elder lady and I don't get around good and I can't go very far driving so when you make an appointment and you get a veterinarian, make sure they're gonna take care of your dog. I know you have emergencies and I know you can't work all the time, but there should've been somebody there to see my dog. Something is screwed up with this system. I lived in Bedford and I should've been able to find a vet also I've been coming to y'all for 10 years or longer. I just don't understand. No

I've been taking our pets to Laurel Stone for several years. Our pets' health is always their top…read moreconsideration, but their "bedside manner" with the humans bringing in the pets is also excellent. They discuss treatment and care options, which was an absolute blessing when we were going through expensive 2 human health crises last year. I trust the staff implicitly!

Never going back. I have never been treated or talked to the way the owner of this place did…read moretoday. I took my cat in for an abscess. I just moved to the town a little over a week and haven't unpacked all my belongings yet in order to bring in the records for my cat. He was up to date on his rabies shot but I needed vetco to verify it with them. The vet came out and told me they were still on hold and I replied I would try to access the records online. Not even 2 minutes passed that I found the rabies certificate and called the front desk to let them know I had it and they could hang up. She said "ok, thanks we will be right out." The vet came out and said she already gave him the rabies shot(without my consent) and was still charging me for it. I paid the $157 Bill for "laser therapy" 2 antibiotics, office visit and rabies charge and left. Upon talking to another friend that had a similar experience I called in to talk to the owner(because giving immunizations without the owners consent with multiple individuals is a problem in my opinion and needs to be handled.) she replied in a snippety tone, "well people lie all the time and it's against the law for us to treat/release an animal without proof of rabies vaccinations...we also don't have time to wait around for 3 hours while people sit in their cars in the parking lot...but since I'm feeling EXTRA generous today, I'll refund the rabies shot." I told her that I'm not the type of person that lies, especially about things of that nature, and I found the records in less than 3 minutes, not 3 hours. I made the example that if you go in for an oil change and they charge you for new tires that were needed without your consent, you'd be irritated too. She didn't get it. I was refunded the 20$, but unfortunately the owner's stick Wasn't dislodged.

Dr. Lee and staff have provided outstanding, diligent care for both of our GSP dogs (8 month and 12…read moreyear). The staff is caring and prompt behind the desk; patient, loving and inquisitive during the exams. Dr Lee was able to fix an eye issue that had bothered our pup since birth. She is now free from pain and irritation. I highly recommend the veterinarian and staff at the Appomattox Animal Hospital.

Excellent since new ownership!! They are allowing people in the building again, I got to stay with…read moremy dog during his check up and shots. Dr. Lee and her staff were kind and prices were very reasonable.

it saddens me to leave this review because Mikayla is seriously the best doggie beautician ever!…read morethis is not a post about her but directly about Steph's bubbles bath and bows. Ive had my dogs all groomed here for years! my appointment tomorrow (April 23rd) is at 1230. I received a reminder text on April 21st at 923 am saying they needed my dogs uploaded rabies vaccines. I CALLED FIVE TIMES ALL DAY AND NOT A SINGLE PERSON ANSWERED! I LEFT A MESSAGE! NOT A SINGLE CALL BACK ALL DAY! I asked for their fax number to see where I could have my vets send the paperwork to as my vet office has a 24-48 hour records release time frame! by the way, the last time I was there a few months ago it was immediately after both their vet visits and I had the paperwork on me! I asked the receptionist to scan them and she said oh you're not due! no worries we don't need them! now 3 months later, it's April and they need them immediately. after the reminder text I got today at 1003am, with still no call back, I got another reminder message that they needed my records. so I responded with, "I think I need to cancel Bella's apt as I'm not sure I can get the record by 1230 tomorrow." the receptionist didn't cancel my apt but instead said, "she thought I'd get her the documents and kept my apt." all of this to say, when I told her I can't get her the documents in time she responded with, you're gonna get charged a rescheduling fee of $25. are you kidding me? then went on to say they were having phone troubles. ok so wait, you're having business issues that interfer with customers being able to manage what you require for them to come, AND CUSTOMERS ARE SUPPOSED TO PAY FOR THIS? NOT INTERESTED. SAVE YOUR MONEY AND FIND ANOTHER GROOMER, THESE PEOPLE ARE NOT CONSISITENT. I wish I could upload our text messages, because they even said while trying to charge me, "a lot of customers are really upset, you're not the only one." Oh that's so smart to charge them then lol for your business issue's. Great business tactic lol we shall see how many stay! Update: Owner responded by posting a Google Drive link instead of addressing the issue directly. That alone speaks to their communication style.

Unfortunately, my experience here was not the same as it was five years ago. I know times have…read morechanged for sure. The groomer did not come out and talk to me like they did in the past, and did not give out a report card, but that's not such a big deal again I know times have changed since Covid. It was rather expensive for just a bath, nails and (I guess they did anal glands), and they explained a haircut is 80-90. Wow! Too much for me. Unfortunately what is making me feel like I don't want to go back, is that I paid what I consider to be a lot of money these days to have my dog bathed because she stunk. Unfortunately the only difference I am noticing 24 hours later is that instead of smelling like Doritos, she now smells like a wet dog. I noticed that smell when I picked her up but I just assumed it was because she was still drying off a little bit, as they did do a really nice blowout, but it's natural to still smell a wet dog. However, now 24 hours later, she still smells like a wet dog with no hint whatsoever of dog shampoo. I know what a groomed dog is supposed to smell like, and this is definitely not it. I am sad to say I probably will just go elsewhere that is closer to my house anyway it's not really worth the drive.

We have been dropping off our family dog for puppy daycare on and off for several years. It is…read moregreat that he knows the staff there and they know him. Our dog loves going and is always so excited to see everyone. I love that he gets some exercise, socialization and I know he is well cared for. This is also our go to for grooming, nail clipping and boarding. All of their services are wonderful and I completely trust them with our fur baby.

I use their Grooming for my long haired cat. Lila, is their cat groomer and is fabulous. She is…read moreSOOOO good with our cat and wonderful to work with. Very inexpensive too.

This is the best boarding farm ever the owners really care about peoples horses I am new to the…read morefarm brought My horse from north carolina where he was not being taken care of Valerie and Kenny were there when he arrived and have taken care of him ever since because of his weight he has to be fed 3 times a day this is not just a business to they they have loved horse all their lives and Valerie use to show horses so if anyone wants a good boarding place that takes care of your horse March winds is it i highly recommend them and on the bright side they also have a vet iin the family