I came here with a close friend. We were looking to adopt a dog or a cat as we were both about to…read moremove to a new place and we wanted a companion to help with nerves of a new place and being away from family and such. We spent almost an hour looking at all the animals and asked to visit with a little kitten named hector. We gave the lady helping us all the details about our move and that there would be another cat living in the home, ect. Everything was great. We met the cat, we loved him. He was shy at first but opened up be very quickly and we had a great connection with him. We talked about it and started to fill out the adoption paperwork and then all the sudden this woman at the front desk asks who we are filling out paperwork for, I say hector and her exact words were "oh we are going to have to think about that." At first I thought she was joking around, no she was serious. She claimed that hector a 4 month old kitten had become bonded with his kennel mate and she thinks if we try to take one without the other we will have behavior problems. I asked "what behavior problems?" She claimed that the kittens had gone to a foster home after they got fixed and were separated and supposedly acted "depressed". So an animal acted depressed after a surgery in a new place? Okay? That's very normal and not an accurate representation of the animals behavior. She should know that. She then became very firm saying "I can't let them go separately." So she started out with a maybe and then changed to a definitely aka story changing aka bs. Not to mention she would not look me in the face while giving me her "reasons" as to why we couldn't adopt him. We brought up the idea of foster to adopt which allows us to see his behavior and if he is truly depressed we would not adopt him and her response to that was that we were out of the range to foster. I live in Surry by the way, a town over. Here's the thing animals being bonded is a real thing but it's more often between two animals that lived in home together for years or maybe months, not between kittens who shared a kennel. Not to mention this was a 4 month old kitten, they haven't even formed their true personality's yet. She said that they always laid on each other as a reason they were bonded but news flash animals lay on each other all the time that are not bonded, for example the 4 puppies they had were all laid on each other when we got there and one went home by itself while we were there. I have adopted 3 animals as well as worked at animal shelter and I don't claim to be an expert but I'm not a dummy either and something was clearly fishy in this situation. There's was either something about us she didn't like, she was trying to save that kitten for herself/ a friend, she has some control freak problem, or she doesn't know what she's doing. The situation was extremely upsetting, animals are very important to me and when I'm filling out paperwork I have my heart set. She tried to show my friend "other kittens" but we don't see the animals as products we see them as potential family so we were not going to just grab another one. Honestly I cried for an hour after because I was heart broken. I'm not writing this review to tell people to steer clear of this shelter, because all of the animals there still need homes and for the most part most of the other staff were very friendly and helpful. I'm writing it so that lady has some form of accountability and for our experience to just be out there. I contemplated making a review at all but reading through the other reviews and seeing a couple of similar experiences, I wanted to share.

Love Heritage Humane Society! They care so much about their pets and find real ways to connect…read moreanimals with community members who need each other.