The vet really cares about the animals, not just money. She doesn't recommend a lot of unnecessary…read morevaccinations like other vets. She tried to help my dog before we had to put her to sleep.

April 10, 2026 Very…read morebad end of association experience. How embarrassing ... Dr Dixon came on to me wanting to run her fingers through my long beard and long hair, coming at me rolling & curling her fingers while expressing how she really, rEAllY liked such men. Examined my pet Daisy while eyeing me up and down. Creepy on top of creepy. They know I'm Gay. Could not make a followup appointment for much needed dental work trying 3 separate calls to no avail. 3 separate attempts after running out of antibiotics for bad teeth. They came back with "how did she do on the antibiotic" asking me for what sounded like a professional vet observation which I am not. Then said we want to give her another 20 day regimen of the antibiotic, but made no followup appointment ... ... ... Don't animals become immune to too many antibiotics like humans do? Becoming frustrated I said screw you. My records arrived in the mail with the wrong second dog added "Choo Toy ... Poodle, Toy ... Neutered". Some kind of joke? They said he's on your account ... I am Gay, but never owned a Toy Poodle. Did I pay for someone else scam? Paying for combined services for a pet I DO NOT OWN? Always wondered why they had to have a sign up on the wall "Anyone saying abusive things to staff will be told to leave with records following close behind". Something like that. Why would you need such a sign in the first place? They hung up on me after I apologized and tried to file a complaint about the "Doctor's" behavior, trying to get the additional antibiotics for my next different vet appointment 10 days in the future. Refused me the needed antibiotics. They're the ones with a problem ... Won't accept a valid complaint ... Plus Endangering my dogs health. While sitting 2 hours past my scheduled appointment, a lady complained they had killed one of her pets taking it into the back recently! ¡ Happy to move on ! Hope you find someone to satisfy Dr Dixon. I've never been interested or available but I am insulted by it. Damaged by it. Embarrassed.

very friendly staff. They are three weeks out to book an appointment. We will see how they areread more

Today was my first visit with Timberlake Animal Hospital. I chose them because their website was…read moreuser friendly and allowed me to set up appointments without waiting on a phone The environment was clean and welcoming, and the front staff were attentive and prompt. I was greeted immediately after stepping into the lobby. The tech who assisted me (Alyssa) was awesome! She was patient with me while I struggled to answer some questions and research information on my cat. She was very informative and knowledgeable about treatment/shot options. Everyone there was gentle and sweet with Tibbins, my aging kitty Dr Bethany Marshall was INCREDIBLE! She was engaging, approachable, and gracious with my questions and concerns. It was evident she loves her job, and she treated Tibbins as if she were her own kitty. There was potential bad news, but Dr Marshall relayed the information with a positive spin and even remained a little while after the visit to answer any additional questions I had. I will DEFINITELY be taking all of my pets there from now on. I can't sing their praises enough!!

We love Dr Pasternak, she has helped our little Tessa so much! We had also carried our other dog…read moreChloe there since we moved to Lynchburg about four and a half years ago. We lost our Chloe in January, she was 16 years old. We have also seen other vets there thru the years and have always had a positive experience.

I had an extremely frustrating and disappointing experience with this vet and will never return…read more I brought in my 11-year-old husky after he started having trouble with his leg. I was told he had a completely torn ACL and needed a very expensive surgery. This was alarming enough, but things quickly went downhill from there. I wanted a second opinion, which any responsible pet owner should be able to get without resistance, yet the clinic refused to send over his bloodwork and scans when requested. After a lot of back and forth, they finally sent the records--but unbelievably, they had scanned the wrong leg. This kind of error is completely unacceptable, especially when it leads to such a serious (and costly) diagnosis. It makes me question the accuracy of everything they told me. To make matters worse, they refused to offer any refund or even a credit despite their mistake and the stress they caused. Between the misdiagnosis, poor communication, and lack of accountability, I have zero confidence in their care. I strongly recommend others seek veterinary services elsewhere. *Go to Diamond Hill where they have empathy and compassion. *

We showed up very late on a Saturday night with a super sick dog. The staff greeted us warmly, got…read moreus into a room quickly, and were very good at listening - our dog is reactive to other dogs, so as soon as a second pup came in to the triage area, they brought our dog back and finished the exam in the private room. Dr. Baker told us what she thought was wrong in simple terms, gave us options, and let us ask ALL our questions. Even though they had a couple urgent cases, we didn't feel rushed. They had all the meds on-site and we were home in under 2 hours. They encouraged us to call if we had any questions over the weekend (which we did, and they answered questions over the phone). And then to my surprise, they called a week later to check on our dog and ask how she was doing. I've been to quite a few emergency vets in the last 10 years and this one was one of the best. Highly recommend, especially if you're scared for your fur baby or it's after-hours.

I would not recommend anyone take their animal here. I took my very sick cat that hadn't eaten in…read moredays and could barely breath. Waited 3 hours in the waiting room and then when they took us back to the room, the tech took her and said she was going to get vitals. I waited for like 2 hours not knowing what was going on. Not the first person came to let me know anything. I thought they were working on her. The doctor came in and asked what was wrong with my cat and I said I had been waiting two hours that I thought they were working on her already and she got some kind of ego trip and left the room like saying I was yelling at her. Then when she came back as soon as I said something she didn't like she was going to leave again. I begged her not to. Then she said something about putting my cat to sleep because I told her I was on disability and couldn't afford too much. She swore that my cat feline leukemia test 155 dollars. Came back negative. Then she asked what else I wanted test wise. I said can't you just give her some antibiotics? Two antibiotic shots 57 dollars each. A bottle of antibiotics to take home 110.00. Bag of IV fluids 70 dollars. Total visit amount was 564 dollars. That is craziness. The whole time it felt like they were more worried about money and how much everything cost. I felt no compassion from anyone. My cat was just dollar signs in their eyes. It was just a horrible experience all around. I will never take another animal there.

Dr.Miller is nice and is very professional . I've used the clinic for many years. But I won't…read moretolerate disrespect. The receptionist hung up,on me twice after calling me a liar about a previous appointment. I do have choices. I don't know about the rate , but I care to spend my dollar where I am respected and employees are not allowed to disrespect me. I'm not going to knock doctor Miller. But nobody should ever be treated in such a way. There are several doctors with great recommendations and reputations. I'm taking my elsewhere.

Dr. Miller is a great guy and pretty much explains everything in regards to your visit there. His…read morestaff truly loves animals and even remembers my puppies' (I live a two hour drive away) names. While the building is unpretentious, it is located off of a main road and very near the Interstate, so it's very accessible if you're driving from out of town. Altogether, I would recommend Dr. Miller and his team to anyone who has pets!

When I brought to them approximately 3 y.o cat that was crying at my door in December 2 years ago,…read morethey refused to take her, because she was too old for them to take and advised me to put her back on a street. She is living with me now as my fourth cat and I will never give them a cent. They look to me more like money making business that have nothing to do with humanity.

I've been working with American Bullmastiff Association Rescue Service trying to get one of the…read morelong time resident dogs of the Shelter placed! We can't even get the "so called manager" to return a phone call or email! Her name is Amber Cabell, and the rescue I've been working with for over three weeks has left numerous emails and voicemails and they don't have the decency to even respond! They complain about being over crowded but don't really care! I'll never step foot in there again!

This is the true "pet shop" in Lynchburg with a large selection of pet supplies and actual pets…read more I have not purchased any of the smaller animals, reptiles or fish from them but the facility is clean and the staff clearly have a passion. The puppies are really well taken care and seem happy. What I have purchased there and will keep purchasing is the specialty dog food which my dog requires and is cheaper than what I would have to spend buying it online.

I Love the fish department I can't speak for the other parts of the store but I really Enjoy this…read moreplace and love that it's not a big chain

I used to take my ornery cat to a pet boarder. He received excellent care, but would become very…read morestressed at the change of environment. The sitter suggested that he might be more comfortable with an in home sitter. I read many positive reviews for Critter Care, so I decided to give them a chance when I had my last vacation. I arranged to have someone come twice a day. Brittany and Andi we absolutely wonderful with Caspian. They made sure he had food, checked the water level in his fountain, scooped the litter box, and played with Caspian. Twice a day I received text messages stating what had been done, and contained several pictures of my happy cat. Brittany and Andi also made sure there was a light on in the house at night, and opened and closed my blinds and curtains. Bonus - they even brought my garbage can in off the street and brought in my mail that was delivered at the end of my vacation (I didn't even ask them to do that). Almost forgot - Critter Care has an app that makes scheduling, communication, and payment very easy. I will definitely be using them again the next time I go on vacation.

Critter Care Pet Relief helped us greatly by watching our Great Dane over Christmas week. The owner…read moreis a caring and responsible person who takes great care of your pets! I was able to travel with my family during a busy time and not have to worry at all about the safety and care of our dog. I will definitely be using their services in the future!