The councilors are great, but the front desk people are Okay. I can't complain too much because…read moreit's free.

Quick to schedule an appointment. Also impeccable bedside manner by the attending doctor and the…read moretesting staff. Two major issues with them. 1) They don't follow up at all. I went in for lab work, I was told I'd get results "within a week", both by the front desk and by their website. The day after I got an automatic email with a web-based account (mychart.bmc.org), where I could check my results when they were ready. Awesome & efficient, I think. 2 weeks later there were no results online (and still aren't 3 months after my visit). I called, and they gave me my results on the phone, with an attitude like they were just sitting on them for the last few days waiting for me to do exactly this -- call them when I thought they might be ready. I don't know what's worse -- making patients wait extra time to find out results, or how crappy it would be for someone with some major disease to have the front desk confirm their name on the phone and then give them their results in earshot of anyone waiting in the lobby ("Oh Mrs. Jane Doe? Last four digits of your social? 5555...let me check...yes, you came back positive for HIV. When can we schedule a follow up appointment?") What's the point of your online system if you don't use it? I still don't have any official lab results from my visit, either online or mailed to me, so if a partner wants you to show them a clean bill of health you are S.O.L. if you come to get tested here. Keep that in mind. 2) They are outrageously priced. The testing work is indeed free (I think), but that's it. I got an invoice after my visit showing they tried to collect over $60 from my insurance, got $40 (i.e. the MAXIMUM REASONABLE AMOUNT insurance thinks it should cost), and were billing me for the remainder. When I checked on it, the bill was actually for pharmacy services -- a single dose antibiotic to be exact, with a common retail price of $8-$10 in most pharmacies, but over $60 from them. I have no idea why it is so much higher. Maybe they insist on using brand name instead of generic, it wasn't discussed and I wasn't really given an option when they gave me the drugs in the clinic so I can't say. So just be mindful of this if you receive any treatments in the clinic, which is regular practice to do for common STDs before lab results are completed if you are high-risk -- i.e. you had contact with a partner who later informed you they found out they have an STD, which is probably why you're going to get tested in the first place. If you get treated there, you'll pay through the nose, especially if you came in without insurance because you thought it was all free. Maybe you'd be better off asking for a prescription for any drugs they want to give you, taking it to a pharmacy and paying 85% less -- do you really need a doctor coaching you on how to take a pill? Great medical staff, but an administrative cluster-F.

Refusing care because person doesn't have an appropriate insurance or doesn't take insurance that…read moreis active and they were hella rude to me I want this f****** place closed

Went here for a bad cut. Was able to grab a last minute same-day appointment, which was awesome and…read moreincredibly convenient. Checked in upon arrival and they called me into a room within 5 minutes. No waiting. They did a quick survey of my injury and then a PA was in the room to do the stitches within 5 minutes. The PA was very nice and efficient. Walked me through the stitches process and made me feel comfortable. All said and done I was in and out of the place in 20 minutes. Highly impressed. This place saved me from having to go wait hours in the ER. The office is clean, modern and minimal. It is a great option for very basic needs (ie: simple illnesses, cuts). I would not go here for anything more complicated or difficult to diagnose.

Woman on the phone had to be one of the rudest front desk people I've ever spoken to. Coming from a…read morehealthcare worker to someone in healthcare, you treat people with more sensitivity than that.

I'm very surprised with the negative reviews here. I've been with Commonwealth OB-GYN for ten…read moreyears, four children, and one miscarriage. Two of my kids are twins and we went through some fairly intense issues. Through all of this, the entire Commonwealth team was amazing! Not once did I feel not properly taken care of or treated less than with exceeding warmth and care. With the twins, I had a procedure scheduled, but my husband had to take one of my other kids to the ER, so I was on my own and scared witless. Dr Leigh, heavily pregnant herself, and in between deliveries on the wards, held my hand through the whole thing. I can't say enough good things about the whole crew at Commonwealth OB-GYN.

Dr Boudreau listens, asks questions, and gives clear post visit instructions for care. She was…read moreknowledgeable about lichen sclerosis and many Drs are not. My identical twin had the same issue and it progressed to cancer (uncommon but possible) She passed away from this. I need a Dr that understands the risks I face. I trust Dr Boudreau.

I booked a follow up appointment to discuss birth control options- Dr. Boudreau sat down with me…read morefor 45mn and discussed all the options- IUD, implants, shots, and oral contraceptives. I decided on an IUD. Dr. Boudreau was friendly, thorough and precise- I'm talking "in 5 seconds, you will feel pressure for 10 seconds"... incredible!