Doctor Mandel listens, he really listens. Great family doctor without all the corporate bs. read more

Dr. Mandel has been our family doctor for over 15 years. His vast medical knowledge, friendly and efficient office, and prompt care arr exemplary. Heartily recommend! read more

From the reception to the private room nurses to Dr Mandel himself, everyone was friendly, welcoming and compassionate. Medical knowledge pours out of Dr. Mandel and a patient can rely on his many years of experience to help find solutions and remedies for a variety of health related concerns. I'm a new patient and quickly became a big fan of this boutique, personal well established office. Great service, professional hospitality, knowledgeable doctor and convenient location all contribute to a patient feeling like a priority. read more

Dr Mandel has been my Dr for 14 years. He and his Employees are simply amazing. Through ever surgery I've had to getting a cold he is the only Dr I will ever want to see. Lori is professional and Beautiful. Any issue you have please give his office a call. Michael Hunter read more

What is going on with this office? Hoping the doctor sees this and can rectify patient relations before his office reputation is damaged (I was actually a referral too!) I called today as a first time patient and spoke with Laurie (office manager & charge nurse). I was calling seeking a new primary care physician and looking to set up my annual well physical. She immediately asked was if I was seeking pain , adhd or anxiety medication. The question was asked in a very accusatory and unfriendly way and caught me off guard. Aside from telling her how to spell my name I had shared no personal information with her aside from my intent to schedule an annual visit. I am not sure if they are being inundated with calls seeking medications but she was hostile and rude from the moment she answered the phone. I stated that was not the intent of my visit but I would be open to evaluation for ADHD if that is something Dr. Mandel can do during the annual visit. She immediately told I was being denied as a patient and hung up! I was so flabbergasted that I called back intending to speak with the office manager and inform them that they had lost a new patient due to horrendous customer service skills and Laurie answered again, stated she WAS the office manager and I am being denied care and hung up on me again. It was truly the most uncalled for and bizarre way to handle a new patient and it is unfortunate for the doctor as I have actually heard very good things about his bedside manners and care. My only thoughts are they are having a problem in the office with medication prescriptions but this was just really bizarre behavior for front of office staff to be exhibiting. At the end of the day, I dodged a bullet having to deal with that behavior on billing issues but just a warning to other new patients.... a doctor is only so good as their supportive staff. Hoping the doctor becomes aware before his practice is damaged. read more

Beware of Dr.Ronald Mandel and his receptionist Laurie: They are both unprofessional and unethical. I made an appt with Laurie after quite an unnecessary amount of screening questions. I told her I was referred by an existing patient and I didn't require the 30-45 minute New Patient Exam, just a few minutes of the Doctors time to submit an authorization for a House Call Doctor needed after surgery that was scheduled in 10 days. She booked me at 8:30am although they don't open until 9am. I arrived promptly and was informed by Laurie I "wouldn't be seen because it would take too long". This was a life or death surgery and due to their incompetence I had to wait an entire month to be assigned a new PCP. I informed my relatives should I pass to sue Dr. Mandel and I notified the AMA of his failure to honor his Hippocratic Oath "To Do No Harm". Both of my Insurance Companies have investigated and dropped him from their Referral Registry and Mandel's License is being reviewed for Suspension by the AMA. Please proceed with caution with Dr. Mandel and Laurie. From the Yelp Reviews, Laurie is unnecessary rude and disrespectful towards prospective Patients and Dr. Mandel turns a blind eye to it. One comment said "the cops were called" and I'm not surprised! read more

I have been to many specialists who would review my symptoms through the microscope of their speciality and basically indicate "not my area" and send me on to the next specialist. In three years I have yet to be diagnosed for the chest pain I experience, the EXTREME shortness of breath, dizziness, near passing out, etc. Dr. Mandel started with calling for my complete medical record. He spent his valuable time researching each and every page. He advised me this week I have 45 different conditions that need addressed. A doctor who actually works in the spirit of his oath to "First do no harm" is worthy of my sincere admiration. He provides me hope, saying we will go step by step and address the most serious first and then the next, etc. We'll move down the list until all complaints are addressed and treated. Another plus of this office are Doctor's helpful and very nice office staff. To all the other "specialists" I've seen, for you to know in my estimation DOING NOTHING IS DOING HARM! I highly recommend Dr. Mandel, but uncertain if his practice is taking new patients. read more

I have had the pleasure of working professionally with Dr. Mandel as a medical sales representative. In all of my interactions, I have found him to be highly knowledgeable, patient-focused, and dedicated to delivering the highest quality care. I've also had the opportunity to interact frequently with Lori, and I can confidently say the same about her. While my experience is from a business perspective rather than as a patient, I have witnessed their strong commitment to ethical and effective treatment firsthand. Any patient under their care is truly in excellent hands! read more

Was assigned by my insurance company to work with this company. I have never been treated more rudely in my life than by this company. I had to wait 3 weeks to talk with someone to get an appointment. After waiting and calling the head nurse picked up the phone was extremely rude then hung up on me with in 15 seconds. This was beyond unacceptable. I would never recommend anyone to work with someone who is that unprofessional. read more

Medical Assistant, Rosa, has been very helpful with getting my records transferred and having refills called in within an hour. She could always help me get an appointment that afternoon or following morning. Dr. Mandel is very knowledgeable and does not, "watch the clock". He spends the time needed with all of his patients. He has compassion for his job and his patients. read more

Awesome Doctor and Staff! I've been going to Dr.Mandel since 1992! Dr. Mandel listens to me when I express myself. The doctor is attentive with Excellent follow-up! The Staff is on top of their responsibilities and courteous! Thank you! read more

Office is ridiculous. Pick another office if possible! My daughter received all of her vaccinations from this office with the last one being eight years ago... The vaccines were all registered to the state system with the wrong birthday (so we have to list a different date to get her records).. since all are not logged, I reached out to the office for a copy of her records but "according to state law they only need to keep records for 7 years"... after I mentioned it just turned 8 years and maybe there is an electronic copy, she started with the aggressive "ma'am, MA'AM" trying to make it appear as if I was being too much.... After asking for any guidance the office hung up on me. They have no record of my daughter who was a patient there for 6 years. The Dr was always nice, but also chose to "throw in an extra hep B vaccine in the past ""JUST IN CASE"" I was livid (I did not consent to extra vaccines). read more

Fabulous and professional but personable love him and how he takes care of me and spends time talking

What truly sets Dr. Mandel apart is his profound understanding of my family's medical history and individual needs. He takes the time to listen attentively and provide personalized care that goes above and beyond just treating symptoms. His thoroughness in explaining diagnoses and treatment options is greatly appreciated. Great experience! read more

I needed Dr. Mandel to order an MRI for my son's knee. It's been a month and they cannot give me a clear instruction where he can go to get it and whether it has even been ordered. I called them almost every week to follow up and each time I call I get different information on the status of the order. This office is very unprofessional and far from the quality of other Doctor's office I have dealt with. read more

Without disclosing my medical records, I want to say the doc is awesome. He's a very kind and knowledgeable man who makes me feel secure when I see him and that my health is in great hands. read more

how the hell are there so many decent reviews. these people can't do their job. nurses are useless and rude. the after hours staff is so rude. doctor sent a prescription to my pharmacy and wrote it out wrong, i called the doctor 3 times to get it fixed and they wouldn't do anything about it. i couldn't get my prescription for 2 months. the staff don't want to do their job. i called to get a 3 month supply of my med to the pharmacy and they said to just keep taking the 1 month refills, that's not what i asked for i need 3 months not 1 month. then they asked me the pharmacy phone number and i said i don't know but gave the name and street. they said to call back when i know the phone number?? They also asked me the name of the med I am on. I said I'm not sure it starts with a D and it's a birth control- thinking they could idk look it up because THEY prescribed it. the woman on the phone gave me attitude saying "you don't know the name?" all disgusted. and i said no but since you prescribed it you could look it up. she told me call back when i know the pharmacy number. I immediately looked it up and called back 2 times. they did not answer. that doctors office is always dead i know she was just being a bitch and didn't want to answer the phone. the first time i got a check up at this practice the nurse asked me from the other side of the room if i am a smoker i said "no". she said "are you sure." all rude. like wtf? she asked me if i had any tattoos because i guess that's a medical question and i said yes and she sighed and ROLLED HER EYES! this entire practice is a joke, a complete joke. they also randomly called my mother and started being super rude saying she's not allowed to come back until she pays $80 because he isn't her primary doctor so she has to pay a fee for him not being her doctor? but he is and he's even written on her medical card as her primary doctor. she sent them a photo and they didn't call back or anything to apologize. don't waste your time with this doctor they're all lazy and rude. if you want to be treated like shit by all means go get a checkup there. read more

Been a patient for 24 years now and he is the best Dr. I have ever had. Explains everything saved my life by identifying my prostate numbers and sent me to the best Urologist and am now cancer free. Thank you Doc!! read more

Been going to Dr. Mandel for 16 years now. He is always patient and kind, explains everything, and answers every question. The staff is very friendly and helpful. They even squeeze you in during some urgent matters and go the extra mile, looking things up for you, calling to make sure referral approvals are processed. Staff and Dr. remembers patients, family and circumstances and acknowledges things going on. You always leave feeling like a person that matters. read more

Dr. Mandel is a compassionate, knowledgeable, down to earth and kind human being. He truly cares and takes time to explain and answer any questions asked. Bethely the office lady is always friendly, kind and very helpful in making appointments or any request that comes her way. I would recommend this office to my friends and family in a heart beat. Thank you for caring and not just treating your patients like a number. Thank you for all your hard work and dedication to help people feel better. read more

We have been going to Dr Mandel for years he's great.he take care of us and treats us like family. If you are looking for a good Doctor go to Doctor Mandel read more

This review is long past due. Dr Ronald Mandel is by far one of the best doctors I've ever visited. Never once have I ever felt rushed out the door. He gives great medical advice and you can tell he genuinely loves his job. With his help and guidance I've lost 15lbs in about 2.5 months. The staff at his office is also really friendly. The girls stay busy, considering it's only 2 of them but they move fast and attend you right away. I would highly recommend this doctor to anyone second guessing a visit. read more

Dr. Mandel is a very compassionate, caring, understanding Dr. He does all that it takes to make sure that you are well and always has a smile on his face! ! He is absolutely the greatest! The entire staff makes you feel like family and that is rare for Orange County. I highly recommend him, you will not regret it! read more

Our entire family loves Dr Mandel amd would never consider changing. He is thorough, consider and never rushes. He is the kind of Doctor of the old days BUT up to date read more

Dr. Ronald S. Mandel, D.O. has moved to a new location. 25411 Cabot Road Suite 115 Laguna Hills, CA 92653 Please put in your address book. Thank you read more

At first I was a bit skeptical about making an appointment, because of the previous reviews but I decided to give them a chance anyway so I called scheduled an appointment. The lady who answered my call was super nice, showed concern for my well being, and was able to get me scheduled within just a couple of days! When I came in, Dr.Mandel was able to pin point what my problem was, he took time to answer all my questions and most importantly made sure I left understanding what and how to treat my condition! read more

Best doctor ever! Knowledgeable experienced caring males time for every patient. I could go on and on but it a nutshell--I'm grateful to be a patient of Dr. Mandel for the last 5 years and now drive about an hour every time I need his care. read more

This is the first time I have ever written a bad review. Dr. Mandel is a good doctor, but his front office girl is unprofessional, rude and flat out mean. It got so bad the cops were called. Until he wakes up and hires professionals. His practice is not worth your time. There are plenty of offices that actually care. read more

Honestly good doctor but staff is horrible. I have never been so badly treated in my life! After giving them my new insurance which was cheaper co pay than the last years they continuously try to argue with me and make me pay extra as I am showing them the correct one. Then they tell me to call my insurance as I am sicker than a dog with a 100+ fever. Honestly what SAVAGES! Am I right? I leave without paying and and tell them they can figure it out. I later go thru the hassle of confirming with my insurance and I was right and they say the doctors can't go against what my current insurance card says! So uneducated.. then I call at nine to make an appointment the lady keeps making random excuses of why there not open yet like if your not going to be open at the advertised time CHANGE IT. Good doctor but he might as well be paying 16 year olds to run his place read more

Dr. Mandel has been my doctor for a couple years now and I wouldn't switch him for anyone else. He's funny, he really cares and goes the extra mile to help with anything I need. Bettalee is a woman sent from the heavens because she is so sweet and caring. The whole vibe of the place is welcoming and their attitude is "we want to help you!" I recommend Dr. Mandel to my friends and family all the time and he doesn't pull any bullshit like other doctors do. He calls back as soon as he can and always takes the time making sure you get everything you need. Never rushes anyone out. Hearts of gold in both Bettalee and Dr. Mandel! I owe them so much. read more

Awesome! I was able to get a same day appointment. Also was referred quickly to an Oncologist & OBGYN. Dr. Mandel, his nurse & receptionist's amazing!! Thanks Guys! read more

Staff is dumb. NO BRAINS NO HELP doc is great.. not convenient. one front office employee told me she was to busy to help.... ignorant

Doctor Mandel has been my primary doctor for the last 12 years and counting. I highly recommend him to anyone looking for a new physician or even to replace their current one. He and his staff make me feel like I'm VIP. I've referred him to others and they have told me the same. If your looking for a sharp caring doctor look no further. read more

Doc Mandel is the best Doc I've ever been to in all my 66 years! Straight shooter and no BS! Bad comb over, but he is a man of integrity and a true professional. A real credit to the Medical Industry. My son is an ER Doc and thinks very highly of Doc Mandel. I recommend him to all! God Bless! read more

First let me tell you that first time I went there I was a little nervous new doc and i didn't know what to except. When I walked in the office the staff greeted me and smiled. I felt welcomed and said if staff is sweet hope doc is nice too. In the room I got to know the doctor and he showed his caringness and was very understandable . I can tell his and older wiser man and knows his stuff. His more like old fashion and office is not modern but staff is great. He never rushes his patients. Bettalee ,Floree and Jay are lovely girls. I don't know why someone would say they are savages, I DISAGREE !!!! Any who ,you can't except to have a shitty insurance and except everything to get approved fast and make it a PPo , no offense to others. I say this because ive been PPo and once I had cal-optima and a lot of referrals took time and meds had to go through prior authorizations. It was very hard at some PPo points but at least everything was free,insurance covered everything . Doctor Mandel always tries his best to call back when I put a call back request. I had other doc's wouldn't call. At least he calls same day or the next day. Appointments are mostly withing the same week which I love. Others are booked 3 weeks to 1 month. Also front office and back girls are very nice especially Bettalee, best employee his ever had. I will not switch my doctor Mandel for another. I highly recommend . read more

The best Doctor ever. Always gives you as much time as you need. Never rushes you out of the office. The front staff is very friendly. A Very caring doctor. read more

He's good. No hassles, no BS. He has been around, so he really knows his stuff. Betsy-Lee (I think) was the person that took my information down and helped me make a payment. Very sweet and helpful. read more

Dr. Mandel has been our family's physician for over 15 years. He is professional and very kind. He listens to patients and gets them the best care available. His patient exam rooms are comfortable, not like the cold, white rooms that many other physicians have. This is a great doctor and our family would not hesitate to recommend him to friends. read more

First let me start by saying this is the first negative review I have ever written. I have been in the medical field for more than 10 plus years and I am appalled at the lack of phone skills by the two girls in this office! They answer the phone with hello, no name no identification as to where you are calling or their name. My four year old grandson broke his arm the week before and needed a referral to an orthopedic doctor. Having processed referrals myself it is fairly simple with situations like this if you care about your patients. You simply call the insurance provider and have a referral handled over the phone. Well after two days of waiting, we called back checking to see if the referral had been approved. We were put on hold several times then hung up on. We decided to go to the office and again treated extremely rude. We then asked if we could talk to the doctor. He proceeded to tell us his girls were doing the best they could. Well if this was their best I would hate to experience a bad day. We asked for the referring doctors number. When we called the approval had already been accepted the day prior. To make a long story short a little boy had to suffer due to the incompetence of Dr. Ronald Mandel and his staff. No office should ever hang up on a patient nor treat anyone this way. Your girls are in the wrong line of work, patients should be treated as you would want your family members treated! Shame on all of you! There are many offices that treat patients with respect and this is not one of them! read more