Took a neighbor here in need of help as he had cut his hand while cutting a fruit. He checked-in…read moreand was seen in about 10-15 minutes. Thankfully there was only two person ahead of him. There is a nice TV playing peaceful music in the waiting area. Overall, service was fine. He got his treatment he needed to stop the bleeding. Glad I was able to help this neighbor out.

DO NOT GO TO THIS "URGENT CARE" UNLESS YOU WANT TO PAY A FORTUNE…read more Stanford Healthcare advertises this location as an urgent care, however, they will still bill you as going to an emergency room. This means you will unknowingly pay 5-10x more for your visit. I called Stanford billing to correct the mistake and they told me that all urgent cares are billed as a hospital. Imagine going to a burger restaurant and ordering a cheeseburger then getting a bill for the lobster and caviar after the meal concludes. Then the burger stand justifies this charge because their main restaurant is a fancy restaurant 30 miles away that charges for lobster and caviar to all customers. This is how Stanford Healthcare operates. I am in the process of filing grievances and will be reporting them to the state of California.

This was our first truly unsatisfactory experience…read more We saw Dr. Ryan Lin for our 5.5-year-old, and the interaction felt very rushed and dismissive. It seemed like questions were not welcomed, even though parents naturally rely on doctors to help explain and educate during appointments. Unfortunately, the staff interaction felt similar -- very little communication, warmth, or engagement with our child. It honestly made us reconsider our experience with Sutter overall, although our primary care doctor, Dr. Nishant Goyal, has been wonderful. I hope the administration addresses expectations around patient communication and bedside manner, especially when caring for children. Families deserve to feel heard, supported, and treated with kindness

I recently moved to the area, and of course that means changing doctors. I'm so glad that there's a…read moreSutter location fairly close to home. If you need labs...I hope your phone or iPad are charged or you brought something to read. You'll probably wait a little while. But at least the phlebotomist was able to get my labs drawn on the first poke, despite my teeny tiny cancer survivor veins. This brings me to my next point -- the oncology department seems like a really well run machine. I hope it wasn't just a fluke. I had almost zero wait time in the waiting room before the medical assistant took my vitals and led me to an exam room. My oncologist was thorough and it was a comfort knowing that if I ever do need cancer treatment again, at least I'll be in good hands. I've had two appointments with their diagnostic imaging department, and I was so relaxed I actually fell asleep during my first one, which was a neck ultrasound. The technician who performed it was so sweet and gentle as she took the images for my doctor to review. I had to deduct a star due to the parking situation. Yes, there is valet but seriously this place needs to add additional parking. This is a multi-story building with many departments and I find myself arriving at least a half hour earlier than my appointment "arrive by" time (which is usually 15 min. before) just to find parking.

Our family has been visiting the clinic for many years. The lady at the front desk was very kind…read moreand friendly, and the Dr. Sun was always professional and helpful providing in time medical care.

This is not what you expect from "urgent" care! It's more like a doctors office! MUST schedule an…read moreappointment... what is urgent about that!?! Can't get in for 3 more days! What's the point?

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.

I've been here MANY times! I've always received good care…read more Several months ago I became acquainted with a Nurse Practitioner named Natalia. She's thorough, caring, respectful, and shows sincere concern and interest in what brings you in to seek treatment!!! I can't say enough great things about this WONDERFUL Nurse Practitioner!!! Did I mention, she's as beautiful on the outside as she is on the inside!!

I never felt so disrespected on my visit to this clinic. I go to this clinic in regard to…read morebloodborne pathogens and during my visit the doctor used Chat GPT? Later being referred some tests and to go see my primary care area. Where are your expertise and knowledge gained from years of experience? Need an urgent care area? then don't go here. THIS PLACE Deserves a 0 Star!

Love all my doctors here, but HATE being attacked by food-crazed angry turkeys! Can someone please…read moretell the nurse or medical assistant FEEDING the turkey(s) to stop! It's so bad there are even signs in the lobby not to do that!

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

I highly recommend Dr. Kaur who is always professional, calm, and takes the time to truly listen to…read moremy concerns. I appreciate how she explains things clearly and provides practical guidance on the plan of care and what to avoid. Scheduling her appointments, whether online or in person, is easy and timely manners without unnecessary delays in care. I also value that same-day appointments provided me the care without further delay. The wait time is reasonable and efficient, unlike many places where i have waited about a hour or two. It is reassuring to know I can rely on her care and services whenever needed. She was recommended by a primary doctor in local area who was not cover under our insurance plan. One great doctor to another one. Our family is very happy with her services.

Dr kaur is an amazing doctor. She listens snd spends time with her patients. She not only…read morerecommends treatment for what ails you but she encourages a balanced life. The first time i met her, i immediately trusted her advice and conversation. I recommend her highly. She is also my spouse's doctor and he also is well pleased with Dr Kaur.

We LOVE Bayside! I started coming here with my almost 14 year old son and he used to see Dr. Yu. 7…read moreyears ago I was introduced to Dr. West and she is AMAZING! My kids love her and so do me and dad! VERY informative, friendly, no question ever seems like too much and if she couldn't give me an answer there she would find out how! 10/10 recommend Dr. West! Care wise, all nurses and staff are amazing!

Everything amazing. I wish I would give 10 stars. Staff friendly and appointments were easy and…read morefast to make. Doctor was amazing.

U can make appt in person walk in or call 1-866-454-8855…read more I've noticed that a nurse would also follow up and call u before the appt to doublecheck symptoms and reason for your appt. 1.17.25 Nurse told me last patient is at 10pm but they don't leave until 1130pm. ---------------------------- Security guard was nice. Says just leave the wheelchair at the curb. BTW I haven't had issues parking at yellow curb especially for urgent care. So I don't know the exact rule for that. There's imaging next to urgent care if it's needed.

Extremely rude staff in radiology- specifically one of the radiology techs. My mom has a…read moredegenerative bone condition and the rad tech became unnecessarily hostile and aggressively loud when my mom was unable to bend in certain ways because she physically could not d/t her condition and injury. The rad tech told her "Just move your foot! Just put it down!" with attitude and a raised voice. Tried to give her the benefit of the doubt but I work in healthcare as well and there really is no excuse. If you're having a bad day, bad week, bad month then take some time out for yourself so that you don't take it out on patients who have not done anything to you. Patient care isn't for everyone. Go to Kaiser San Ramon or Walnut Creek if you're looking for good quality, compassionate care. Front desk staff were pleasant and on the urgent care side everyone seemed friendly apart from that.

Kaiser doesn't seem to actually care about people's health and well being. We are all just a number…read moreto them. I've had my therapy sessions unexpectedly cancel or be disrupted and have had to spend hours upon hours disputing on the basis of continuity of care. They have the worst mental health program ever. Doctors visits are transactional, they don't actually care to get to know you or follow up if you are sick or have issues. I can't speak for all doctors but most I've encountered feel they're there for a paycheck and not to better the future well being of patients long term.

My dad died because their "doctors" here are too retarded or psychopathic to refer someone who had…read moreopen heart surgery to replace a valve and has CHF to be seen every 6 months or even a year to monitor their heart. Threaten and demand referrals to specialists and document EVERY request. Their PCPs are pretty incompetent and have weak character/ aka sold out to big pharma and daddy Kaiser so they won't do their actual job and provide necessary medical care so they can safe their employer money. How pathetic do you have to be to comply with that. Karma's a B and being stupid and weak is not an excuse