Everyone was super nice when I walked in. They are professional and explained each test. The doctor…read morewas professional, calm, and personal. I felt they were giving me honest information and were happy to be working with me. I will continue to use the. For my regular care.

I will admit I was nervous to try a new vision center as I have been going to the same place for…read moreover 25 years. However, I am new to the area and needed to find a place so I tried Fall Creek Vision Center and I'm very happy with the care I received! All the staff I interacted with were super friendly and welcoming!

I visited the Castleton Square location as a first-time patient. Initially, I created an…read moreappointment online for the Lafayette Road location. However, I called in to ask to switch locations as I selected the incorrect one. Luckily, they were able to accommodate a same-day switch with no issues. I arrived 45 minutes early, and to my surprise, they were able to get me started right away. The technician and Dr. Emmons were amazing. Dr. Emmons explained every detail of my appointment and answered all questions. The optical store technicians were great. I am excited to pick up my new glasses and contacts when they arrive.

I accidentally slept on my lenses. I came here and Paige…read morethe assistant manager was very helpful and helped me out fixing them!!! What a great person. Unfortunately I just got a new pair 1 month ago, next time I will come here for my new prescription!

I am a new customer to Heartland vision; you always hear about the terrible customer but not to…read moremuch about the good customer service. Debbie was extremely helpful in taking the time to answer all my questions and explain everything to me. Her great customer service will keep bringing me back and I will let people I know to make Heartland vision the place they go for glasses..Thank you Debbie.

My family and I have been going to this location for many years!!! Dr. Patterson is great! She…read morecarefully examines your eyes and is very patient when you are trying to figure out what lenses helps you see better! I trust her and she will answer any questions you have! Judy and Debbie are fantastic also! Even though this is a corporate owned placed you feel like you are family. I'm old school when it comes to care and they are sincerely there to help! I appreciate all that they continue to do for myself and my family!

Absolutely love Dr. Avila & her staff are all super sweet! Dr. Avila has personally saved my eyes &…read moremy mother in laws! We adore her!

I am very disappointed with this location. This is the second year in a row I have had issues with…read moreMy Eye Dr. In getting new glasses or new lenses for my glasses. I went to pick up my new lenses for my glasses today after waiting over two weeks for the new lenses to be done. Erica told me the lenses did not fit my glasses and they had to be retraced in order for a new set of lenses to be ordered, which is going to take another two weeks!! Why was this not done correctly the first time??!!! Last year, I had to get a new set of glasses and lenses and the lab scratched my lenses and I had to wait about three and a half weeks to get the glasses!! When I did finally get the glasses, the lenses were scratched up!! I had to get the lenses fixed again!! This is ridiculous and unacceptable! The only reason I am still coming here is because of Dr. Megan Avilia, the optometrist. She is delightful and a pure joy to be around. Unfortunately, it looks like I am going to have to find another optometrist. I am not going to put up with this anymore. The location needs to find new professional staff to work in the lab who know what they are doing. I would not recommend this particular location for your vision care. You will not get your glasses done correctly the first time around!! Find another place!

Came here for an annual eye appointment, they are very friendly and efficient, I appreciated how…read moreflexible and accommodating they are. I was able to have my appointment and order my contacts in under 30 min without feeling rushed, that is a great feeling!,glad I found them and established care!

I've Been coming to this eyecare practice for years. I literally arrived 60 seconds late past my…read moregrace period and receptionist smugly informed me that I would need to reschedule. OMG!! My appt was at 8:30, grace period 10 minutes... I get there at 8:40, park my car and walk in, it's now 8:41 and she tells me to reschedule!?!?! I was so upset and disappointed in this treatment. She didn't even consider trying to help me or accommodate me in any way. I had to leave quickly because I was offended. However, about 30mins later on my way home, I did receive a phone call from the office manager who apologized for how my situation was handled. She acknowledged me as a long time customer and there should have been an attempt made to accommodate me. This speaks volumes to me because they could've shrugged their shoulders and moved on. So, even though I am still a bit upset at the person who was at the front desk for not trying in the least to accommodate me, I am changing their rating. I left with a two star experience today and that was me being a bit generous. The immediate follow up from management made me feel like a valued customer. That earned Norman and Miller Eyecare a four Star rating.

Staff was fine. Doctors were fine. Their business and insurance staff work is less than stellar…read more Peyton was difficult and rude. Will NOT be going back after years of using the Fountain Square office. Do not recommend to anyone anymore. Will be filing BBB report.

This review is for the mural and not the business. This is not only a mural, but an advertisement…read morefor Machja Eye Care. It is attention grabbing and very interesting. You cannot help but look. It is on the front of the building and wraps around both sides. It was painted in 2016 and is the work of Justin Oloson of Olson Studios. The right side of the mural depicts a close up of a bright blue-eyed person with glasses on set against a colorful wavy background. The front has the building's address hidden into an eye chart and a brown eyed man with glasses on and the colorful waves behind the eye chart and to the mans right. The left side of the building has a blonde-haired, blue-eyed woman, yep, you guessed it, with eye glasses, looking at the colorful waves that are in front of her. I like the colors used in the mural. The colorful waves contrast very well with the background. And even though it is somewhat basic, the artwork is on point, Olson is very talented. The mural is in excellent shape and looks pretty fresh. Parking here to get a closer look is pretty simple. You can pull into the clinic's parking lot or snag a free spot on the street, get out and look as long as your heart desires. I just parked on the street in front of the clinic. Anyway, as with most murals that I have visited and reviewed, this is not a long stop. I was there less than 5 minutes. So, you may want to consider planning out additional stops at many of the other attractions in the area, or making this stop part of a larger itinerary to maximize your time and trip.

After my insurance changed, I looked for a new eye doctor on Yelp and this appeared to be a top…read morechoice. Located by the Palladium in Carmel, this place is in a nice brick building that has a private parking lot out front. I walked in, had to fill out paperwork and then was called back for my appointment. They did all of the normal tests and the girl who was getting basic info from me before the doctor came in was incredibly friendly and easygoing. The doctor was very personable and helpful as well, and even showed me the photos of my eyes and described every little part of them and what to look for. He also went beyond prescribing a prescription and gave me intelligent information on new 'anti fatigue' glasses that are supposed to help the eye strain most people are now experiencing after looking at computers all day and let me know my Lasik options. Tip: He said that Indy has one of the best Lasik surgeons in the entire country, so be sure to go to him if you get it done and not some place that is cheap (he said each eye should be about $2000 and if it's less than that, you should be concerned). Good to know! The icing on the cake was the woman who checked me out and ran through my insurance afterwards. Not only was she able to tell me exactly what my insurance covers in terms of contacts/glasses, but she also had my year-long contact order in stock and brought them out to me in a cute bag. So happy I don't have to make a trip back! Also, with the $200 rebate they came with, I'll be getting contacts for the cheapest I've ever gotten them which is awesome.

I just had my first eye exam at Loman Eye Care, and the scheduling process as well as their…read moreprocedures for COVID all were clear and well executed. Everyone was extremely friendly and made me feel comfortable, and there were a lot of tests conducted and I never felt like they were trying to push me to buy anything extra or get something I didn't need. They gave me a free sample of eye drops and also in the eye exam found an issue with my eye that I've never even been aware of and recommended how to treat it so I'm really happy. The doctor was very knowledgeable, friendly and answered all of my questions and didn't make me feel like he was rushing through anything. I highly recommend!

I am reviewing My Eye Doctor on Shadeland Ave. Like others my initial visit was not good. I was…read moregiven a prescription for contacts that I could not wear. The prescription was not the same as my sample lenses. Because the lenses were purchased at Costco and one used before, I realized what was wrong, I was stuck with $200 of contacts I could not wear. They asked me if I would like a re-exam and I refused, what good is it going to a Dr. who already screwed up. Temple was kind and understanding but limited on what she could do. I received a questionnaire from the corporate office and filled it out with the facts (as above) It stated they would like to talk further and asked if it was ok to call. Of course. That call got action. Temple, who had already been so caring called and explained who the new Dr. was. What he would do before selling contacts and they offered a free eye exam. I agreed, with some hesitation and embarrassment. It was not necessary as they were welcoming, and the new eye Dr. spent about 45 minutes making sure the new contacts would fit. He even recognized I did not want daily wear contacts and gave me a test pair that were really comfortable. As fate would have it my husband hit my hand when I was placing a contact in my eye, and we have never found it. Upon calling, Temple, I was given a new pair and explained I didn't feel I was reading menus as well as I could. They included another contact to try, after talking with the Doctor. Contacts are now comfortable, and I am able to read a menu. I am going back again. Great difference with a doctor who knows what he is doing from one who does not.

Utmost professional and organized office. The staff and physician are always punctual, friendly,…read moreand very patient with all of my copay questions. I chose this location purely for convenience & my insurance 3 years ago and have had a better experience at this office than at my current Chicago MyEyeDr office. I try to return her when I can come travel back to Indy for work