Everyone was extremely nice Monte and Shelby was a huge help to me did not rush me and made me feel…read moreat home the doctor performing eye exam was extremely nice and thorough I definitely recommend and I will go back

WORST CUSTOMER SERVICE OF ALL TIME!!…read more WOULD GIVE 0 STARS IF POSSIBLE!!! I recently had an incredibly disappointing experience at Eyeglass World that I feel compelled to share. I brought a friend's pair of glasses to their store for repairs, trusting their supposed expertise. They assured me they could fix them, but instead, the glasses were broken by one of their employees. To make matters worse, the employee giggled and said, "I'm sorry, super glue is now your best friend," without offering any compensation or a proper apology. Taking my grievance to corporate seemed like the right move, so I did, but a few days later, the store manager's response was equally frustrating. Instead of compensating for the glasses their employee broke, she offered to cover the cost of an eye exam and insisted we pay regular prices for new glasses, with a buy-one-get-one promotion that's already available to the public. When I expressed my frustration and argued that I shouldn't have to pay for glasses they broke, the manager coldly replied that comping the glasses or the eye exam was against company policy. She said I could either accept the eye exam or receive nothing at all. It's against company policy, yet she offers me one anyway; she can do both. This blatant disregard for their responsibility was appalling to me. The situation was made worse by the manager's attitude, rudeness, unprofessionalism, and flat-out dishonesty. She claimed that her employee had warned me about the risk of breaking the glasses, which was an outright lie. If I had been informed of any risk, I would have taken them elsewhere for repair. When I asked for proof of their supposed terms of service acceptance, she caught an attitude and lied through her teeth about having video evidence and refused to show it. She then contradicted herself by saying customer service, not she, reviewed the footage. This experience has shown me that Eyeglass World is not only unprofessional but also deceitful. They failed to take responsibility for their mistake, lied about the circumstances, and treated a loyal customer with utter disrespect. I will never trust or recommend Eyeglass World to anyone. They are a complete disgrace and a huge disappointment. Avoid this place at all costs!

I visited the Castleton Square location as a first-time patient. Initially, I created an…read moreappointment online for the Lafayette Road location. However, I called in to ask to switch locations as I selected the incorrect one. Luckily, they were able to accommodate a same-day switch with no issues. I arrived 45 minutes early, and to my surprise, they were able to get me started right away. The technician and Dr. Emmons were amazing. Dr. Emmons explained every detail of my appointment and answered all questions. The optical store technicians were great. I am excited to pick up my new glasses and contacts when they arrive.

I accidentally slept on my lenses. I came here and Paige…read morethe assistant manager was very helpful and helped me out fixing them!!! What a great person. Unfortunately I just got a new pair 1 month ago, next time I will come here for my new prescription!

Do not trust this place. I was told by one of the guys that was there for years that if I scratched…read moremy lenses they would repair them for free under my lifetime warranty. That was a lie! He's no longer works there and the ladies I spoke to today were extremely rude about the situation. Go to a real place people!

EyeQuity is a relatively new, 4-location chain with two locations in Central Indiana, Greenwood…read morePark Mall and Castleton Square Mall. Started by a longtime LensCrafters executive who believed the process of buying eyeglasses should be simpler, more affordable and fun, EyeQuity focuses on affordable, one-price eyewear options without the usual add-ons and upgrades. As a loyal customer of the optometrist associated with the Sears in Castleton Square, I've struggled with what I would perceive to be a rather low quality of eyeglasses they consistently produce - love the doctor, hate the product. I'd wheeled by EyeQuity on several occasions, their attractive display always catching my eye and their selection of around 20 different brands and hundreds of different frames always giving me a reason to stop and check 'em out. The staff has always been super friendly and patient as I've stopped several times and tried on many frames - never committing to a sale. However, each time I went away I became more impressed with their selection and even more impressed with their patience and customer service. As my insurance only authorizes frames every other year and my prescription changed this year, I found myself itching to buy a new pair of glasses. The one-year-old Sears pair had coating that was fading and generally was looking really beat up. As usual, while I liked the style, they'd sold me a garbage pair of glasses. They are not eye doctors. They don't offer exams. They can refer you to a doctor, but EyeQuity focuses on selling complete eyewear packages at all-for-one pricing. By "all-for-one," I mean that the extras that often cost you lots of extra cash at most other eyewear places are actually included in the price at EyeQuity. For example, at regular pricing a pair of single-vision lenses with anti-reflection will run you $139 including lens and any of their frames. The HD Progressive Bifocal package is $229. Both packages feature polycarbonate thin and light lenses with UV protection and Anti Reflection treatment. They also have packages for "ComputerComfort" and "MobileTech" glasses that are specially adapted to work for those who spend a lot of time on the computer and/or on a mobile phone. They can also take your frame and put a new lens into it. Of course, they also offer prescription sunglass and Transition options. I was attending a movie screening this weekend at the mall. Yeah, Black Friday weekend. Ugh. The good news was that EyeQuity was having a sale with a complete pair of single-vision glasses on sale for $99 and, if I recall, the bifocal package was $199. As I wheeled by, I spied a frame I absolute loved and stopped and tried a few out. After having passed by them so many times, I committed this time. I happened to have my new prescription with me - that made it super easy, though they didn't have the appropriate lens in stock (most can be made in 30 minutes) and said with the long holiday weekend that it would likely be Wednesday. As that's still half the time of Sears and most other places, I committed. Another key point with EyeQuity is that they generally only deal with cash, health savings accounts or flexible savings accounts. They are usually an out-of-network provider for insurances and do not file insurance (but are happy to provide you with documentation to help with reimbursement). I used my health savings account and they provided me with a document so that I could prove it was a healthcare purchase if needed. Truthfully, this pair of glasses was less expensive than my last pair paid for using insurance. So, it was easily worth it. I was a touch concerned when I hadn't heard from them on Wednesday, though I had another obligation at the mall that night and just showed up. As I showed up, my glasses were just getting finished up. The same employee was working, I believe she's in management, and she requested 15 minutes to finish up. I grabbed a quick bite to eat, returned and they were ready as promised. They are a delight. So, I admire business practices that allow for a customer to truly browse and wait until the time is right. I never felt pressured and often left with clean glasses. They've been consistently friendly and helpful. When I was finally ready to purchase, the process was quick and easy and stress free while the product was delivered in top condition on the day promised. EyeQuity offers a 30-day window that you can return the glasses and a one-year warranty from date of purchase. If you're uninsured or underinsured or simply want good quality glasses at a good price with good service to match, EyeQuity definitely delivers.

For the special the TV commercial advertises they didn't have the materials to complete my eyeware…read morefor the same day. And the selection of eyeglass frames were very few. Limited to probably 3 variety of frames available. So I wasted my time but they were going to charge me far more for the visit if I didn't choose a frame. So i had to wait for over a week for the frames to be available. Total bait and switch. No I don't recommend this company.

Great staff! Friendly and extremely knowledgeable and helpful! Did I mention a huge variety of…read moreglasses? Small medium and large frames. The

A few years ago, I tried Warby Parker's home try-on program -- which is awesome! -- but I'm the…read morekind of person that needs to try on like 45 pairs, not just 5. So when Warby Parker announced a retail location in Indy...I was PUMPED. And it did not disappoint! The sales manager, Alex, greeted me and walked me through how the store operates and the glasses are organized. I found it very easy to navigate - eyeglasses on the left, sunglasses on the right, broken down by size/shape. Glasses are gender neutral and not organized by men's/women's. I appreciated that staff was there for questions and suggestions but let me try on and shop at my leisure. When I found the eyeglasses and sunglasses I loved, Alex handled the easy checkout. I had my prescription on hand but they will happily call your eye doctor for you. Eyeglasses are $95 for frames + single vision prescription lenses, and sunglasses are $175 for the same. AND it's free shipping to your house - no in-store pickup necessary (though they can adjust your frames if needed). AND for every pair purchased, they donate a pair to someone in need. AND if you're not satisfied, you can return/exchange within 30 days for a full refund. AND there's a 12 month guarantee on lenses. You scratch them? They replace them. Oh, and they take FSA, HSA and insurance. This place rocks. Great, affordable, stylish frames and fabulous customer service.

Had a brief visit today due to an unfriendly staff member, Jess. She gave my friends and me dirty…read morelooks while we were looking at glasses. When we tried to ask her a question she spoke over us and said we were blocking a mirror for the lady she was helping. (but there were currently 5-6 other open mirrors) She wouldn't help us. Such weird vibes. The other staff members were kind but we were uncomfortable and left after this interaction.

I went to Eyecare Express with my wife. She got a pair of glasses. Although she doesn't like one of…read morethem, she really likes the other one. But she chose both of them. I wish she could exchange the one she doesn't like. Anyway; we were treated with kindness and respect. The deal they offered was what they gave us. Nothing more nothing less. They did offer us progressive lenses which my wife chose to have put on her her lenses. The doctor was very quick he was funny too. The staff was so great that I recommend this place to everyone I know from now on. I can't think of a better experience, I got my glasses at Eyeglass World, it sucked the add was misleading they charged much more than the advertised price shown on T V. And they were rude to my wife. I sure wish I had gotten my glasses at Eyecare Express. The have a terrific assortment of frames also.

The lady at the desk had a sour look on her face the whole time. We came in because we heard there…read morewas a great deal on glasses and a free eye exam included. I should have been skeptical about it based on that but I proceeded ahead. The eye doctor was very quick and efficient and helpful. (She was the best part of the experience. ) The problems came when my hubby tried to find glasses they had promoted, but found out at this late stage that they didn't have a single pair for men in the extremely limited discount section. It was mostly for women and also had some for children. When hubby complained, the guy asked his manager, our sour-faced desk receptionist, to talk with us. I couldn't believe this was the manager, the same person who was unfriendly, unhelpful and always on the verge of being nasty. Her solution was to offer us to pay for the eye exam and leave. Instead, we finally found some gender-neutral glasses he could wear but it was an unpleasant experience. So, if you want really cheap glasses and review their selection, and find acceptable frames at the beginning of the process, then go ahead and get some cheap glasses.

I was in a pinch calling around to try to find a place that could possibly get me glasses same day…read moreso I could see again when I could not wear contacts for a month. I came across Eyemart Express on Google after calling a few other places that didn't offer my prescription and they told me to come right in. From the moment I called everyone was so friendly and helpful. I had a new pair of great quality eyeglasses in around 30 minutes. Thank you to all the staff for your kindness and service. I will recommend Eyemart Express every time.

Great service and really fast! The staff was friendly, knowledgeable, and made the whole process…read moresuper easy. I was in and out quickly with quality glasses. Highly recommend!

Had an exam and bought glasses here. EXCELLENT service (and prices) from the entire staff…read more Christina, Alicia, Brandy, Mary, Diana, Nick, Laura, Dr. Godfrey, and Dr. Smith were amazing. Everyone listed here is friendly, helpful, attentive, and fun. I highly recommend this location because of the incredible staff. A++ experience because of all of these lovely people.

I had the best experience here. Everyone I interacted with, from the front desk, to the…read morepre-screener (Noah), to the doctor (Hannah), to the lens associate, they were all SO nice and helpful. of course it is going to be expensive, but the people there made all the difference.

Great selection of name brand frames and lots to choose from! Prada, Gucci, Tom fords, etc…read more Staff is always nice and the doctors are knowledgeable and efficient! We live near greenwood but make the drive to the castleton location when we are due for eye exams and/or glasses and it's definitely worth the drive!

It's hard to find Ophthalmologist on south side. They are also pretty booked up. When I got in to…read moresee them, they had good Drs. Ultimately, my second appt was at their Castleton office and I saw Dr. James Wilson. He is fantastic.

I would never recommend this location for LensCrafters. They canceled my appointment and did not…read morecall, text or send an email. When I arrived, they pretended I had the wrong location until I showed my appointment on the phone. Then he looked in the computer and stated they canceled the appointment!!!!!

I recently purchased some glasses from another LensCrafters and felt like they needed a minor…read moreadjustment. I stopped by when I saw this store in Macy's. Shay, who was working at the counter, mentioned he was the new manager in conversation and that he wanted to help me today and earn my future glasses business. He was patient and adjusted them several times until they were exactly how I wanted them. I'll definitely be going back to this store, especially since he told me I can use my Macy's card!! Excellent service.