If anyone reads my Yelp reviews, it's pretty obvious that I undertake this responsibility with a…read morecommitment to the truth as I perceive it and with no conscious attempt at deception. My pledge to commit to that philosophy is even more serious in the instance when I received my first exam from the optical professionals at Whitson Vision, with locations on East 86th Street in Indianapolis and at IU West Hospital in Avon (in addition to surgical facilities at 9002 N. Meridian Street in Indy). I recently completed my first appointment with Dr. Doore, an Optometrist who, along with several others, ran a series of tests to ensure that my Type 2 Diabetes was not causing any severe issues with my sight. Each and every individual displayed the finest measure of kindness, compassion and a commitment to concise and easily understandable, plain English doctor-patient communication. This was not my first experience with the Whitson Workforce! My domestic partner has experienced a decades- long case of chronic glaucoma and has benefitted from Dr. Whitson's direct surgical expertise, including two significant procedures that seem to have turned out...well, to be succinct, brilliant! Doctors and patients seem unanimous in their opinions that Dr. Whitson is the "go-to" opthalmologist when no one else can fix a difficult eye problem. I am more than pleased to report that, thanks to his work with my partner and now with me, William Whitson, MD continues to foster that same reputation with our household! I recommend his services enthusiastically.

No one ever answers the phone at the front desk. How am I supposed to make an appointment?read more

I've been coming here for many years to get my yearly eye exams. The place is always clean and…read moreorganized and the staff are nice. Dr. Singson is a bubbly ball of positive energy. She does a great job breaking down what she's doing and she is very thorough. I highly recommend her and this location for your eye care needs.

Dr. Wehrle is the funniest doctor I've ever been to. I usually only go to the eye doctor when…read moresomething is seriously wrong, like a major allergy attack, but I never expected to laugh whilst being in the middle of a doctor visit. Not only does he know exactly what to do to make your eyes feel better, he will make you laugh so hard that you will forget you have that stupid eye tester on your face. Amber sat with me while I was trying to put contacts in for the first time by myself and was super encouraging and did not judge me that it took 15 minutes to get a contact in. There is a reason I drive all the way to Brownsburg to come here! Great people!

I have called every few weeks for 9 months. They can never get my bill ran with the correct…read moreinformation. I have delt with incorrect insurance, incorrect name, address, DOB, social security number and more. I have tried to correct this every single time I have called and they still fail to send it to insurance with the correct information. This is getting ridiculous!

The eye doctor himself was a quick encounter; however, the staff ladies were not friendly. I'll…read moreprobably go to a new eye doctor location next time.

I've been wearing glasses for over 3 decades. My vision, along with service providers has changed a…read morelot over the years. My having to select an In-Network provider per my new insurance, was one of the biggest changes this year. I was informed that MyEyeDr was in my network and it was luckily along my route of frequently visited surrounding areas. I opted to go in, and from start to finish I loved it there! The service upon initiation, as well as the acknowledgement and kind personable attention I received during pickup, was top tier.

Had been to another Ossip location in years past with great luck, relocated to Avon and decided to…read morenot only go myself but also recommended them to my husband. Unfortunately I'll be making the drive to the Southport location for my next exam and purchases! My exam went fine and was done in under 30 minutes since my prescription is pretty straight forward, however the selection of frames is definitely lacking compared to other locations. Finally selected a pair from the few racks they offer and received a text stating that my new glasses were ready for pickup on Saturday morning. Drove to the office and when I approached the door two female staff I recognized from my appointment were at the front desk... As they saw me approach they fled from the front desk to behind the hallway/doorway to the right of the desk and then peeked around the corner when I got to the door and noticed it was locked. They made eye contact a second time and then walked again behind the wall laughing. Luckily a male staff member came to the door as I was preparing to leave and gave me my glasses. I would not have been upset at all if the ladies just came to the door and advised that they were closed or could not process anything on a Saturday, but playing rude and childish games cost them any future business from my family as well as ensuring that I will recommend other offices to everyone I know.

This particular location is the worst!!!! Arrival time is expected to be 15-30 mins before your…read morescheduled time but when I arrived at the expected time I still had to wait an EXTRA 30mins before being called back to my appointmen. When I arrived for pick up for my contacts and glasses i had to wait 45mins just for pick up. There was no explanation nor apology for my time being wasted.

The last time I'd been to Dr. Tavel was in 1994. Walked in with my pre-written prescription on…read more11/10/22 and encountered "Stephanie". The experience was like hitting the trifecta. She was kind, personable and knowledgeable. She had answers to my questions and tips that helped me form the decision to choose a nice pair of glasses, in which the prescription lens was spot on. Sure, my physician had to get her part right 1st, but their accurate placement matters just as much. Plenty of frame brand selections to choose from. The pickup experience on 11/19/22, was just as commendable. I'm back Dr. Tavel!

Ordered a glasses they say are so good. Received them, 1 the quality looks like something from…read morewalmart, 2. They sidnt fit my fathead, 3. 3 times i have attempted to contact the returns and zero response with a shipping label. Do not recommend at all.

I ordered some glasses from Fatheadz. In order to track the package, you have to download the shop…read moreapp. After doing so the message said preparing shipment. Two weeks later, it's still saying preparing shipment. I tried emailing to cancel with no response. The phone number doesn't work.

Messed up my prescription years ago when ordering glasses, which took multiple visits to get right…read moreand never fixed my contact prescription to match, even though I paid for that service. Called over the phone to ask for details of updated script and was told I need to pay again if I want help, in a very negative tone. Went to the doctor and the receptionist instantly told me they would call the police if I didn't leave. Eventually the doctor spoke with me and told me that it was my fault and I accepted the bad prescription. They are great as long as you do exactly what they say, otherwise they will treat you very poorly and basically insist you go elsewhere. The customer is only as valuable as the doctor believes that you'll swipe away without asking questions. Also back when they finally got my glasses corrected, I received a text saying to schedule an appointment to pick them up. I didn't understand why I would need an appointment so I just went there to pick them up. Apparently the doctor was having lunch and she had to unlock the door to hand them to me. I'll never forget the look of disdain she had for me, so none of what happened today (above) surprised me l. I was a huge bother then and an even bigger bother today because I asked questions instead of paying right away. I've had good work done there before and she seems to be good at her job most of the time, but it appears that her ego (big shot doctor, (eye roll)) is seeping into how they believe that they should treat customers. Fun fun.

New to Avon, very friendly, attentive staff and a huge selection of glasses!…read more Setting up an appt was easy and they text or email you reminders which is convenient. I went in for dry eyes and she was thorough and had the latest technology with 3d images of my eyes. She got me well taken care of and on my way to fixing my dry eyes. I highly recommend!!