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    Draeger Interlock

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    5 years ago

    Bobby is amazing. He's understanding, caring, and exhibits excellent customer service!

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    Smart Start

    Smart Start

    1.0
    (2 reviews)

    This review is not about a specific location, it is about the entire company…read more Seriously, there needs to be a negative star option. I called about the information I received regarding the removal of my device, the text message said there's a $45 return fee, the representative I spoke to said $70. After waiting on hold for over 20 minutes with another representative in the Credit/Collections department to verify the increased costs, she came online and pretended not to be able to hear me, so I had to call back. Rebecca, another representative in Credit/Collections, had the worst attitude and spoke to me as if I'm an elementary school student trying to figure out 2+2. Very rude, extremely condescending. I have left multiple messages with management regarding payment issues, requesting documentation, and have yet to receive a call back regarding my immediate concerns. For a company that holds it's clients lives in their hands, they have little to no regard for the people they serve, it's all about the money. Seriously, if you are able to go with another service provider I highly recommend doing so, save yourself the time, money, and frustration. Now I have to resort to sending a certified letter in an attempt to get my long standing concerns addressed. This company is horrible. The people who work here are poorly trained. It seems Management doesn't exist.

    I was locked out of my SMART START device even after I paid. There is no customer service after…read morehours so I will have to wait until Monday. I don't think you realize how a system error like this can mess up someone's life. I was also told it would be $389 for the first three months yet I am being charged $488 for three months.

    Smart Start

    Smart Start

    1.0
    (4 reviews)

    Customer support should be available at all times. The options are ridiculous. Locked out because…read morefor cartridge expired and I only had it for 4 days and only drove twice. Once to the store and to court. It took over 2.5 hours for customer service to respond and by the time I got to my service center they were closed.

    This review is not about a specific location. It is about the entire company…read more Seriously, there needs to be a negative star option. I called about the information I received regarding the removal of my device, the text message said there's a $45 return fee, the representative I spoke to said $70. After waiting on hold for over 20 minutes with another representative in the Credit/Collections department to verify the increased costs, she came online and pretended not to be able to hear me, so I had to call back. Rebecca, another representative in Credit/Collections, had the worst attitude and spoke to me as if I'm an elementary school student trying to figure out 2+2. Very rude, extremely condescending. I have left multiple messages with management regarding payment issues, requesting documentation, and have yet to receive a call back regarding my immediate concerns. For a company that holds it's clients lives in their hands, they have little to no regard for the people they serve, it's all about the money. Seriously, if you are able to go with another service provider I highly recommend doing so, save yourself the time, money, and frustration. Now I have to resort to sending a certified letter in an attempt to get my long standing concerns addressed. This company is horrible. The people who work here are poorly trained. It seems Management doesn't exist.

    Smart Start

    Smart Start

    1.0
    (4 reviews)

    RUN FROM THIS COMPANY! Your customer service is the worst of any company I've ever worked with in…read moremy entire life. I will make sure I tell everyone I can at every opportunity to not use you or your product. Once they get you on the line they store your number. You'll never get another real person on the line again. Their text help on the website doesn't work. Forced to call. If you call from another number they'll store that one as well even though they were asked not to. They will jack your rate up without warning as they did to me with no explanation. Again can't speak to a person. 155-185 no reason. I'd been with them for 9 months. Just had this removed and they tax on a 75 dollar "administration fee" without telling you. I was on auto pay the entire time. Doesn't stop their auto recording from calling you up to three times a day to say your account is at risk. At one point my recalibration shop was on vacation. The women on the phone (I only got from changing numbers) said I'd get a lock out and have my car towed until he came into town. Incurring lock out fees on top. You're already dealing with difficult times stay away from them. I hope this company loses everything. I can't say enough bad things about them. If you wanna feel like you were on Epsteins island sign up with smart start.

    This is an EXTREMELY SHADY company. If you look up their reviews/complaints on Reddit and look at…read morethe L O N G list of customers that have been scammed, charged $$-$$$ on 'policies' of theirs you will NOT GO NEAR THEM!!! You can NEVER speak to someone, only prompts and if you do get thru (not likely) they will tell you they DON'T have any supervisors available and put you on hold and after frustration begins they claim you are not being courteous and hang up. One add'l note: They have been sued before in a class action lawsuit and in my opinion should be fined to the hilt and put out of business!!!

    Draeger Interlock - interlocksystems - Updated August 2026

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