The size of their arrangements. I paid over $100 for a very small one and it didn't even seem to be…read moreworth the amount I paid. Very DISAPPOINTED. THEY WERE nice on the phone but the arrangement was a disappointment.

Rewritten from 2020 I just completed my fourth order with…read moreTwig & Petal, and once again, Bella exceeded all expectations. Unsure of flower availability during the chaos of the pandemic, I reached out to see if she could recreate a beautiful arrangement she had made for me last November. She responded quickly, with thoughtfulness and clarity. This time, the order was especially meaningful, as it was a sympathy bouquet for a dear friend who had just lost her grandmother to COVID. Because the loss was so sudden, time was of the essence. Bella not only took my request seriously, but assured me she would treat the order with the utmost care and urgency. When the flowers arrived, my friend texted me immediately. She included a photo, and the moment I saw it, I thought, Bella arranged this as if it were for her own grandmother. The bouquet was stunning, elegant, heartfelt, and full of life. It was clear that every detail was handled with compassion and artistry. I haven't experienced this level of customer service in a very long time. Bella is a rare talent and a true professional. She has earned all of my future business--and more than five stars. She deserves ten. Bella, if you're reading this--thank you from the bottom of my heart.

I sent flowers for my daughter's birthday and wanted in pink setting. She loved the flowers. I was…read morevery glad. Thanks for the beautiful flowers.

Beautiful flowers, great value and very responsive owner. Called her late one day and she delivered…read morethe next day. My auntie sent photos of the flowers, she loved them. Highly recommended!

I trust these folks with my birds, and my birds are my babies. My time away is easier because of…read morethis.

I ordered a wonderful bouquet for a friend of mine. I had forgotten to ask for it to be delivered…read morein the morning so I called Chu's to make the request. They sure enough delivered early in the morning which really brightened my friend's day. My friend also told me that the man who delivered was very nice and she suspected it was the owner. I also had forgotten to put my name on the card and the person I talked to noticed it and told me about the omission. Chu's is fantastic!

If you want a wilted, wrinkled white graduation lei for $108, this is your place! Pre-ordered weeks…read morein advance, so I could get a white lei for my daughter's graduation. Picked up from the owners house in Menlo Park, found the bag left on their porch table looking sad! Notice the steam at the bottom of bag, it was cooking on their porch! They tried to fix the situation by telling me to drive back or send lei back in an UBER so I can waste more time and money! Owner was very rude, keep my $108! BEWARE.. horrible quality and 0 customer service manners!!! Wish I could give a 0.

Would be Valentines Day without flowers from Redwood City Florist…read more My wife's favorites. Amazing service and arrangements

Michaela did a wonderful job undertaking eight orders for a graveside service with less than 4 days…read morenotice (emailed Thursday night for Tuesday late morning). Each were designed beautifully. Some flowers were fully opened (still beautiful) while others were young and fresh. One wreath was to be Graceful Wreath but turned out to be Serenity Wreath, but it's okay, still beautiful. Same price. Thinking possibly not enough colorful flowers to pull it off. Two of the sprays were missing their cards when brought to the gravesite by the memorial park personnel. The florist delivered to the memorial park office. I called (it was at 6pm after closing) with the intention of leaving my orders on their answering machine but their voice message directed me to place my order via email. It's a smart request to ensure that orders placed is correct and names are spelled correctly. Also delivery information is not misunderstood. Was surprised, and pleased, receiving a reply at almost 8pm that same day, with confirmation that we would connect by phone for payment info the next day. Email and phone call communications were friendly, cordial, and understanding. I would use Michaela Flower Shop again. Thanks Tonya!

I needed some flowers for a birthday within 2 hrs. They had lots of options and the end result was…read morebeautiful. The designer was very busy. in the future, would've like her to give me some options e.g. we have some peonies... I saw some peonies when I came to pick up and they were gorgeous but not part of what I picked up. She did ask what color and I said whatever. good bang for buck, I think. $50 vs. online flower places are $100 minimum? + delivery fees.

Pricing is a little expensive but to be expected in downtown area. Cool concept and ambiance,…read moredefinitely something different. I recommend the spiced vanilla even though it's .50¢ extra. They also had a great selection of flowers too.

Great place for remote workers during weekdays with lovely flowers and a great coffee and tea…read moreselection. It's pretty quiet and chill, making it comfortable to work from here. I just wish the flower scent carried throughout the cafe because I couldn't really smell the flowers. They have so many plants and flower options though, so if you're looking to buy flowers in the area, this could definitely be a great spot!

I don't have pictures but these ladies are AWESOME! Very helpful too. Attending a memorial…read moreservice in the area and just looking for a simple keepsake for the family. They are making a large glass bowl terrarium using requested succulents and crystals! I know it will be easy to keep after the service! The folks here are easy to work with - they do delivery for a small fee. Make great suggestions and open 7 days a week!

I went to their shop on a Monday and Ordered a funeral arrangement /spray for a Friday service at…read morethe church for a total of $360. I chose the Paradise spray as the young man who had passed away really liked Hawaii. I asked the young lady that took the order whether it's large or if I pay more would it be larger and she said all the sprays are the same size and if you pay more, they would just add more flowers but the size would be the same. So, I asked her to charge me more for more flowers $300 and go from there. Told her it's for a young man who has passed away and I want it to be special. After calling someone to make sure they can do this arrangement due to the fact that they were very busy with weddings that weekend, She assured me that it would be done and made special. She even said that they have all the flowers in-season to be able to make this spray. At he church service on Friday I was so EMBARRASSED by the arrangement. It was small and not balanced (maybe it was missing the leaves around it... not sure) but it looked terrible or maybe the florist just didn't take the time to arrange in properly. I think they should not take additional business when they cannot handle it. I know the cost of a funeral spray does not compare to the revenue they get for a wedding but this was important to me and I wanted something special for my loved one. Unfortunately I did not get a chance to take a picture because I did not want anyone associating those flowers with me. After calling the store, a couple of people (Regina and then Mark) called me back and just apologized; At first offering to refund me 50% but then rescinding that offer. Their messages mentioned that I was charged appropriately for the arrangement and they would contact me but I never heard back after leaving my review. There should be better training of their staff when a customer orders so they do not give the wrong information about the size of an arrangement and also, not take on additional business when they cannot handle it. Think twice about ordering a one-off arrangement from here; their focus is only on big-ticket revenue from weddings.