Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

Ms. April is the best waxer there , otherwise it's 1 star all around . the products don't work no…read morematter how hard you try to "stay consistent" and management is ever worse! If you get the wax passes beware that even if it's payed completely, they'll still charge you a $25 fee for cancellation and then give you "store credit" for the remaining balance . Y'all are weird asf

So I went in for a Brazilian tonight. My wax girl was really nice, pretty painless, and very fast…read more But I did NOT get a thorough wax. After I left, I stopped by Kroger, picked up some Sally Hansen Face + Bikini wax strips, came home, and waxed my own butthole (attached photo is just one strip from the left side). I don't know how this much hair was overlooked. But I don't want to pay $50 + tip only to have to buy my own wax and wax my own butthole. -_-

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

I am a 64-year-old woman, and from the moment I walked into Beauty Awakened, the owner and staff…read moremade me feel like family. What truly sets BA apart from other med spas is that the staff is a team of medical professionals who genuinely understand aging, wellness, and women's health. I wanted to share my most recent experience in hopes of reaching other women in my age group. Beauty Awakened isn't just about products or procedures to make you look better--it's about helping you feel better and age stronger. They focus on the wellness aspects of aging that matter most, like strength and muscle loss after menopause. My idea of a wonderful retirement is being active, involved, and able to enjoy life fully. After dealing with a tiring back and noticeable muscle loss, Emsculpt Neo turned out to be exactly what I needed to support that journey. After just one treatment, I felt unbelievable improvement in my core strength. I can't wait to complete my sessions and continue to feel the results. I'm so grateful to have found a place that truly supports women as we age--inside and out.

It's hard to find nice and genuine people nowadays!…read more Beauty awakened is truly a five-star experience. From my first contact via email to my first consultation appointment the staff and medical Director here are absolutely phenomenal. Everyone is always super nice and this medical spa is glamorous, they recently acquired a laser device which I'm currently undergoing treatment with and am optimistic about the results. They are excellent at communicating and just genuinely kind people. Looking forward to my results! Highly recommend!

Chrystia is simply amazing! She takes the time to understand each client, what their specific needs…read moreare and teaches you how to maintain the area for a longer lasting and less painful wax experience. I would recommend her to anyone!!

From the owner: The V Lady is a licensed waxer with more than twenty years experience in caring for the intimate…read moreskin during Brazilian hair removal like wax and sugar. 2024 Waxer of the Year and more than 75 five-star Google reviews.

I've had terrible experiences in the past by others but once I found Sandra, I never go to anyone…read moreelse! As a loyal client, I followed Sandra to her new location because I absolutely love her service! She is very personable and caring. She really takes her time making sure my Brazilian wax is as painless as possible. I'm extremely pleased that her products are hypoallergenic and very delicate which left my skin shiny and smooth!! She made sure that I was comfortable the entire time! The atmosphere is very inviting and the conversations are engaging. I highly recommend you make your appointments with her in advance because she books up fast!

From the owner: Authentic Brazilian by Sandra, is the only business in the industry that offers you the best…read moreservices in waxing and sugaring. Your skin is our priority, our hypoallergenic wax provides you an unique and almost pain free experience.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Jodie took time to examine the areas that needed treatment and explained that while electrolysis…read moremay require a number of treatments due to the hair growth cycle, that with consistent visits and treatment the hair would be permanently gone. I had hormone issues from menopause and it did take a while to knock it all back, but now I just go for a 15 minute clean up from time to time to keep it all neat. I am at the age where i am getting ear hair!! Jodie is kind, caring and a professional I trust.

I've been going to Bodyworks by Jodie for 2.5 years and seeing to signs of improvement with the…read morereduction of hair growth. On more than one occasion she was pulling hairs without giving me the handle device (I thought she was using the foot paddle), of course, I had to pay for those sessions. After consulting with other electrologists, it appears she had me going too frequently, taking into consideration the phases of hair growth.  I regret going to her for so long, more so because of how toxic her demeanor is; truly one of the worst people I've met and allowed myself to know. Unfortunately after dishing out over $9,500 in sessions, I've learned what a detriment to associate with someone like her. It starts after she feels comfortable disclosing political views and proclaiming how much of a Donald Trump/Right-Wing politics, such as taking history out of schools. I felt so insulted when she continuously asks who I voted when elections occur, and had the nerve to ask of they asked for my Driver's License during the 2020 election after the results. Imagine how in awe I was when she talks so poorly about her daughter-in-law, I can't recall anything she's said about her son's wife or the son's mother-in-law. I'm certain that anything a client disclosed to Jodie, she's spilled the beans to other clients. On occasions, she will randomly suggest someone is gay or mention a client's race. If her LGBT/transgendered clients knew her true character and her views that a client had blisters on their chest, and felt they lied about having sun spots vs. Monkey Pox, prompting her to get tje Monkey Pox vaccine. She voices her false claims that the attack on Nancy Pelosi's husband was a hoax, and claims the "Democrats" sent white substance to Kari Lake (which turned out yo be unfounded that anything was ever sent). A client should not be subjected to hearing a worker's political views. Also, she's writing a book, so be very careful what you disclose to her. Narcissistic people do exists. She's always the victim in every situation when it comes to her son and daughter-in-law. There are better technicians out there. Be aware!!