Leading up to my appointment, I was able to schedule via text and was informed of everything I needed to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands! read more

The environment is always very clean and the staff is always super friendly! They take time to explain procedures and accommodate changing schedules. read more

I love my treatments with Taylor at CWM spa. She is professional and pleasant, and extremely accommodating. I get laser hair removal, and the machine they use WORKS! I have dark, coarse hair, so some treatments I've had in the past were only so-so. These treatments have resulted in a few sparse, fine hairs that I didn't notice post 6 weeks of my series ( touch up appointment at 6 weeks was a breeze). They have other services and products, which I have enjoyed. Location is also beautiful. I highly re read more

My esthetician, Rory Exton, never disappoints. I recently visited Club West Spa a second time, and had a pleasant experience. She is an expert esthetician with great interpersonal skills and always shows compassion. I'm new to the area, so finding an esthetician that could meet all my needs was important. I can confidently say, Club West Spa is one of the best spas I've visited. If you have any reservations about going, just go. Trust me. read more

I've been coming here for several Years now. Dr. West is very sweet and personable and easy to talk to. She's also a gynecologist with that practice in the same building. The spa is everything you'd expect , just as nice as any spa/medical treatment facility in a resort. Very clean and well Maintained. Staff is courteous and professional. They sell nice products also and occasionally have sale prices and treatment specials. read more

Dr. West does a great job with Botox. I never look over done but just right. Friendly staff and beautiful office. I highly recommend.

I have been a client at Club West since 2013 and love it! Dr. West takes the time to explain procedures, provide recommendations and most importantly, I trust her. In my opinion, that is the bottom line with any treating physician. The staff is extremely pleasant and accommodating as well. Nothing about the Club West is stuffy nor are they overly pushy with services and products and I appreciate that! read more

I can't say enough good things about this spa. I've seen Dr. West for botox and fillers and Irene for massage. (The massage was excellent.) Don't wait, treat yourself now! read more

I've been going to Tonya for manicures & pedicures for months--she's the best I've ever had! The staff are all very friendly & the atmosphere is pretty and relaxing. I plan to use my birthday gift cards for a massage with Irene soon! read more

Melissa has been doing my facials for quite awhile and I'm very happy! Not only does she address my ever-changing skincare needs, but she puts me at ease. I'm a 50+, overweight woman who still wants her skin to look as good as it can, and it can be easy to feel intimidated by spas when you are larger and older, but the entire staff truly makes me feel special and welcome. It's obvious that Melissa truly cares about her clients. I look forward to my monthly facials, which include the most relaxing neck, shoulders, upper back and arms/hands massage! It's an affordable luxury when you join their club too! read more

Dr. West is a multi-talented doctor who practices skill and empathy in all that she does. I always enter Club West with full confidence in her and her staff and leave completely satisfied every time. Love going here and highly recommend it!!!! read more

Hands down the best massage I've ever had! Irene is the best, and really knows how to pin point areas of tension in your body!

Ok, I was there this week scheduled for a Vibaderm appointment, which happened to be 1/2 off the regular price this week, and was talked into a more expensive treatment! Shame on you all. I was told one add on from last time was going to be free then I was told then had to charge me. Not good business ethics I won't ever be going back nor will I recommend this salon to anyone. I went there a few times and each time I have had a bad experience and felt like I have been overcharged for what services were rendered. read more

I love my aesthetician Melissa! I've been going to her for the past few years for facials, peels, and waxing. She always makes me feel and look my very best and I leave her room feeling so relaxed. She has the magic touch! I would highly recommend her! Melissa also knows her skin products. The Spa is beautiful and relaxing and the staff is always friendly (Tara and Taylor are always there to greet you with a smile). Now they offer cool sculpting which I hear is a safer method than liposuction. One of these days I may want to try it. I also checked their website and they have a commercial posted about them, I thought it was cool. I'm very happy to find this gem of a spa! read more

I have been several times and find the treatments spot on and the staff professional and very pleasant. Hats off to Dr. West for bringing a first rate med spa to the burbs! read more

I love everything about Club West!! The atmosphere is so welcoming and relaxing. I've been going the last few months for laser hair removal, Taylor is great and I'm amazed at the results!! I'd recommend to anyone who's as sick of shaving as I am!! Love this place and all of the staff. read more

Wonderfull staff and excellent results. Melissa was fabulous and I just love Dr. West. Tara is super sweet at the front desk and very helpful too. I would highly recommend this day spa! read more

5 Stars all the way!! If you want to be treated with dignity and respect, Club West is the ONLY way to go. Dr. West takes time with her patients, listens to concerns and most importantly, she genuinely cares about her clients. I'm so glad I stopped going to the other guy and started coming here as I feel valued and beautiful. HIGHLY recommended!! read more

I started coming to Club West 2 years ago and they just keep getting better and better. As soon as I walk in I'm always greeted warmly and attended-to professionally. The best mani/pedis I've ever had (Tonya) and the skincare services are amazing. The esthetician (I see Marcie) is knowledgable and very in tune with her clients' individual skincare needs. I'm 40'ish and my skin has never looked better. And whenever I have specific needs or requests the spa manager is always receptive and accommodating. LOVE Dr. West. Can't wait to visit again later this month! read more

I have been to Club West Med Spa for bikini waxes, manicures, and a massage and each service I have had was excellent. Everyone is very professional and truly takes the time to do a good job. I love the room they have where you can relax and read a magazine in between services and it is the perfect place to have a bridal shower or bachelorette party spa day. I'll definitely be back! read more

I recently received a phenomenal facial at Club West. The aesthetician is very knowledgeable and was ale to customize the facial to be what I needed. They carry a great line of products and the spa itself is beautiful! I signed up for their membership program which is an awesome deal. read more

I have been a long time patient of Dr. West but i had never been "upstairs" to the spa area. Very nice facility. Everyone was very nice. Very punctual. I will be back. read more

Beautiful and serene environment with top-notch professionals. I've had many bikini sugarings but this was the best and the least uncomfortable. They have so many services available and the prices are very reasonable. read more

Have had several services done there and have been extremely please with the services.. Especially love my nail tech Tonya she is very good and love the fact she has gotten me away from French manicure and has gotten me to try new things even including nail art. She always does a great job.. read more

I had a treatment done today that I'm hoping will make me feel more confident. It all started out awesome and the girl doing my procedure was very accommodating. It wasn't until the end when I walked out of my room to pay when things went down south. I saw the girl and the front desk girl talking about the same body part I just had worked on. Obviously pointing to my problem area on her own arm. Is it just a coincidence or were they talking about me? I honestly don't know but I do know it made me feel uncomfortable and they also seemed uncomfortable when I walked out and saw them clearly talking about what I just had treated. I spent a lot of money in the spa today and I feel totally let down. Even if they truly were looking at their own trouble areas I would suggest doing it in an area where your clients can't see it. It can be taken in the wrong way and make your clients feel self conscious and ruin their visit. If they were talking about me then shame on them. I really loved this place when I first came in but not sure I will go forward with anymore treatment. read more

I read previous reviews...staff is different than what has been said before. Maybe they go tripod the rude staff member. I wasn't pushed into using anything I didn't want. It's a spa...and granted all pricey..but what spa isn't! I went in for a free consultation for a chemical peel. Place is very clean and smelled amazing! (essential oils) Staff was super nice. I ended up getting my peel the same day...and have loved the results so far! Going back for my second peel in a couple weeks! Would highly recommend! read more

I have been going to Club West Med Spa for over 4 years. The Spa is very up to date, great ambiance, very friendly staff. I have received many services from manicure/pedicures, to botox, to laser hair removal, to fraxel. Oh, and the massages are the best I have ever had. I have been happy with all my treatments. All have been done in a very professional yet friendly manner. Dr. West is outstanding! read more

I have been seeing Dr. West for nearly 8 years. I go back every time for Botox. There is no one in my opinion who does it better. She and her staff are wonderful! read more

I find it strange that all of the higher rated reviews are not "recommended" and therefore not factored in the overall rating. Supposedly there is an algorithm that determines whose opinion is valid for Yelp reviews. In my previous review, I cited services performed, staff, proficiency, professionalism and results. All with the highest or recommendations, 5 stars. Yet, a misspelled, grammatically incorrect , inflammatory review, that was likely fabricated based on the business owner's response, remains to be "recommended." How am I to rely on Yelp as anything other than a forum for those with an axe to grind when there is such disparity in the recommended negative reviews versus the positive, even glowing, reviews that are deemed not recommended? What a shame that this reputable, honest, results driven business is unfairly represented on a site designed to steer consumers in the direction of the best of the best. read more

The only reason I am ranking this Spa 3 stars is because of the chronic issues I have had at the time of reconciling my account. On 3 of the 5 visits I have had, there have been overcharges in excess of 25 USD on these occasions. Granted, it has been a result of current promotions and the system not reflecting the revised pricing, but I feel that there should be some general awareness of the promotions so that the final bill should not be a point of discussion, which in and of itself makes for a sour/awkward note on an otherwise delightful experience. read more

I have had facials at different places in the past. Before yesterday's visit at Club West, I had a facial done at a different salon in which I would equate it to a new form of interrogation. Maybe my pores were so clogged which caused the 45 minutes of extracting dirt and oil from all the way back to 2002, but I feel sticking a finger inside my nostril without asking permission was the straw that broke the camel's back. After this facial, I was afraid to receive another interrogation because I do have secrets I wish to keep to myself. I decided to try again with a facial at Club West Med Spa because if I was going to divulge all the skeletons in my closet, I feel Dr. West would not judge. I called, and Melissa had a 1 PM available. I then blew my nose and checked in the mirror to make sure all was clear and listened to a CD of monks singing Gregorian Chant to Zen my mind before I went under the spotlight for pore and secret extractions. I was in for a surprise with Melissa! Not only did she keep my nostrils sacred but the extraction process was as painless as she could make it. The tears were not streaming out of my eyes nor did I feel the need to bribe my way out of the extraction process. Afterward, the massage of shoulders and neck was heavenly. Usually, I feel like a massage after an extraction process is an aesthetician's way of saying, "This hurt me more than it hurt you. Now let me rub your shoulders as you cry." This was not the case at all with Melissa. I sincerely thought I was going to fall asleep. I made another appointment for next month. Highly recommend the Club West Facial. read more

I have been to Club West Medspa several times and it is a wonderful experience each time! The Spa is gorgeous and the staff are always super nice and welcoming. If you are looking for a top-notch spa where you will get the "wow" experience, Club West MedSpa is your place! read more

Went in for my second ever facial. Made me realize the first facial I had at another spa was terrible. Had Bonnie and she was friendly and helpful with skin care tips. I will be a repeat customer. read more

My husband surprised me by booking (and paying in advance for) a wonderful 1 hour massage. I came into town, and went for my appointment, only to be told that I didn't haven an appointment for this day! In their searching, they found me on the schedule for a few weeks out...for a date that we would have never booked because we won't even be in town that day! I was only going to be in the area for two days, and had been looking forward to this day of relaxing after weeks of stress...VERY disappointed in the mistake, the way it was handled, and will not be going back!!!! This place was selected upon the recommendation of a family member, but I won't be suggesting it to anyone. Our entire day was booked around this appointment, so I can't even go anywhere else. Thanks a lot. read more

I always have a wonderful experience at Club West Med Spa! Tara, at the front desk, is always a friendly face to see when you walk in. She had my paperwork ready to go as soon as I walked through the door! I also enjoy working with Caitlyn. She is such a professional, and is educated on all of the services and skincare lines. I completely trust her and her abilities! She has performed several services/treatments on me. Lastly, I just love Dr. West. She has an amazing way of making you feel comfortable during procedures. I appreciate how she takes her time and wants to understand exactly what results you desire. She has a professional and warm demeanor! Thanks, CWMS!! You guys rock!! read more

Love this place for relaxation and pampering! Very clean and chill atmosphere!

My experience with laser hair removal was very positive. I have had facials, massages, mani/pedi as well, and never had a bad experience. Highly recommend. read more

Best gel manicure I've ever had! Tonya is amazing. The spa was a lovely environment! I'll definitely be going back!

Absolute best massage I have every had! I am a runner and have trouble with my back and Irene knew exactly how to work out all the tightness. I have been to several other spas in the Richmond area and without a doubt, Club West is the place to go! read more

Melissa exceeded all my expectations with the facial I received! It was phenomenal. I basically wanted to get my pores really clean, and I got that and more. First, the atmosphere at Club West is relaxing, impeccably sterile, aromatically sensational, and professional. The products Melissa used worked beautifully and smelled wonderful. She spent a long time with me - really working to make my skin look its best. In addition, she made me feel great by giving me an upper body massage as part of the deal. OMG - it was so nice! The entire experience was so positive - I will definitely be back!!! read more