I wish I had checked these reviews before contracting Drain Pro to replace our water main. That water line was maybe 75 years old, so we weren't surprised when it started leaking. I shortlisted three companies from seven, then chose Drain Pro because their boss Ian gave more details about city regulations than the other estimators. Bad idea. Drain Pro disappointed us in three ways. First, they didn't try to use the old shutoff and instead drilled through the foundation because it was simpler for them. Second, on the inside they cut through the drywall in two places for the new pipes, but just left it like that instead of patching. And third, they made almost no effort to level and replace just three feet of our walkway's interlocking bricks, simply leaving it as a tripping hazard. Considering that we paid them over $5,300, it's surprising that Drain Pro blew their reputation on trivial tasks like small drywall patches and walkway replacement. read more

A pipe burst in my basement and a young guy came and fixed it. Two days later the pipe burst again (because they did a quick fix rather than a true repair). When I called them about the burst pipe, the fellow on the phone was extremely rude and aggressive toward me. Making statements like "what do you want me to do about it" When I spoke to the manager about how the employee's communication was inappropriate, the manger/boss also had an aggressive and belittling response. This business is not woman-friendly (similar to LIse's experience listed in Yelp). These people need to take some communication training and/or grow up Would never use this business again. read more

Hello Jaeson Kevin, your plumber was at my worksite yesterday. A couple of comments. Kevin worked in a very difficult position and did an excellent job of preparing the concrete pad to accept the drain required. He measured the Maax renovation shower surround for acceptance of the posi-temp valve. He did not take into account the flange where the end wall meets the back wall. He installed the water lines on the surfave of the studs. This did not allow the flanges to be mounted on the wall studs as it is designed. Also the base was placed 3/4" out of level front to back. The side wall are required to be level in order to lign up. These errors caused us more than two hours to correct. I am not disappointed in his work, but rather concerned about training for this kind of installation. Thank you. Keith Bicknell 250-889-4201 read more

Our American Standard toilet was running continuously. A Drain Oro guy came and said he had fixed it plus misdiagnosed a leak underneath the sink in the second bathroom. However when I phoned to complain it wasn't fixed they immediately sent another guy who fixed the toilet without another charge. ( we left the leaky sink pipe issue to another time.) so good warranty. read more

Don't call unless you have or plan to buy top-shelf fixtures. I only wanted to change the cartridge on our faucet, and I have to say I found the service quite unpleasant. - The plumber showed up and immediately started complaining that there are no names on the faucet, that "back in the day" there were three makes and would be easy to find a replacement for a cartridge, and now there are too many options, and it's a lot harder. He kept saying that all the products I had installed are cheap and knock-offs - literally just yelling, "cheap! that one too!". Then he took many photos of the faucet - at least 20 - saying he would show "the guys" and ask them if they recognized the brand, and he left. I'm no expert, but how can you fix a fixture based on a photo? that is not very "pro", in my opinion. - Then he came back half a day later, and he removed the cartridge; why couldn't he have that done in the first place? How can you replace a cartridge without knowing what the cartridge looks like? - Next, after waiting for 24 hrs with no communication whatsoever, I asked him how it was going, and he replied that he searched "all wholesalers" and couldn't find it. I don't know how many wholesalers there are in Victoria, but going through all of them seems a bit of an exaggeration. He said he has one more store that "deals with knock-off fixtures" and he's going to try that lat. - again no communication for 24 hrs so I had to text him again, and he said he "got a call" from " Victoria Specialty Hardware" and they couldn't match it - how can you match a cartridge over the phone? So after 4 days of quite frustrating communication, I got the cartridge back and I was billed with $212. I understand it's normal to pay the service dispatch, but I really don't think the $150 in hourly rate is warranted. I get that it may be difficult to find a cartridge that matches, which is why I called a plumber instead of trying to find it myself - though it was still bought in Victoria initially, not Ghana or Bangladesh, so I still find it hard to believe it's impossible to find one. But for $212 I can go and buy a whole new faucet and install it myself instead of paying for a service that didn't get me anything. All this message was sent to "Jaeson Navaroli, Owner", in reply to his email requesting an online review. I never got a reply, so obviously communication is not their forte. I am posting this here as a warning for anyone that considers calling them. top-shelf read more

No value in their service. Promised to complete an inspection of my drain system to find and remove any blockages but after spending $1,700 for two 18 inch deep holes that took 80 minutes and a 15 minute inspecting about only about 16 feet of my system I have no more information than when I started. If I had know the poor service I would of dug the holes myself, stuck my head down the hole and looked in the drain pipe, I would have just as much information. Why show up to complete a drain inspection and when asked to inspect with the camera the lateral to the street tell the customer you do not have the correct equipment. Their estimate and work completed are two different things but they want the same payment. read more

our toilet was not flushing properly so I called Drain Pro but I would NEVER recommend them to anyone. The technician replaced the flapper and that helped but the toilet still was not flushing properly and the technician thought we needed to have our septic tank emptied, suspecting a blockage from the house to the septic tank. As we had just had the tank emptied just months ago we thought that would not be the problem so suggested to him he flush out that pipe. I was advised that they don't do septic (despite their website stating otherwise) and he left after 25 minutes charging us $150 (1.5 hour minimum charge, which would not have been so bad had he stayed for the hour and half and actually diagnosed our problem). The real kicker was the charge for $52 on the bill for "transportation and fuel surcharge, environmental, operations, Government health benefits and insurance". I wouldn't have thought we would have to pay for all of that, especially when they already did very well out of the hour and a half charge. We discovered by looking into our toilet that there was a calcium buildup needing to be dissolved so we cleared that out ourselves and the toilet now works perfectly. I suggested To the company that the least the technician could have done is look into the toilet and point out this problem but have received no feedback back from them. Totally ignored. Do NOT hire this m read more

When the big rain storm happened in January, we had Drain Pro come out because our perimeter drains backed up. They charged us $500, but their auger bit got stuck. So the next day they came out, dug a big hole in our back yard, and broke the pipe to free their auger. For that service they charged us another $500. I phoned them 3 times to ask about getting the situation fixed, and the response was the same all 3 times, "let me talk to my boss" and no return phone call. I finally fixed it myself after several months with a 4 foot deep hole in my back yard. DO NOT USE THEM! read more

The treatment I received by the owner, after asking a billing question, was extremely unpleasant and not professional. His response was not the answer to my question, but instead a long, loud, and aggressive diatribe. He even mocked me sarcastically, when I said that I didn't understand. I tried to stop him three times, to help redirect him to answering my question. His anger was really misplaced. They've worked at my house six times, but I will find another plumber now. read more

Very rude staff. Wouldn't answer basic question and took a take it or leave approach on scheduling and services. Terrible customer service.

My elderly mother had her leaky tap fixed. It took the repair man two and a half hours to travel back to his warehouse and return to replace $38.00 worth of parts. Total cost - $328.65. read more

If you are a woman (or anyone) and wish to be intimidated and shouted at, Drain Pro is the company to call. I need to have work done because my sewer pipe that runs from the basement at the back of the house to the City Sewer at the front of the house is the old original ceramic pipe and is collapsing. I wanted to hire a company to look at the property, discuss what needs to be done and later provide me with an estimate. I called Drain Pro on Tuesday Dec. 29. John, who answered the phone scheduled an appointment and I received a confirmation email for Thursday December 31 between 9 a.m. and 11 a.m. I waited until 10:00 then 11:00 and then until 11:30. No plumbers and no phone call. I called the office and explained the situation and the person who answered (Jaeson-the owner) said he would come by in 10 minutes. Sure enough he arrived, I showed him where the sewer pipe originated in the basement, we went outside then he called someone on his phone to ask where the pipe location was. He said it ran right under my new front sidewalk. I really don't want to have to have that jack hammered up to replace the pipe. I asked if the trench could be diverted 3 feet and possibly run through part of the garden instead. Jaeson began an explosive rant and said, " How would I know". He would need to do some exploratory work to see exactly what he was dealing with. Yes, and that is why I called him. He was shouting at me and was so loud that 2 neighbours came out of their houses to see what was going on. My next door neighbor looked quite concerned and walked partially over to my yard to see if someone (a man) needed to intervene. I am a woman and 5' 1". I told Jaeson I was feeling very uncomfortable with the yelling. He said he was " NOT YELLING" then said "That's it then" and stomped up the driveway, got into his van and drove off. Totally unprofessional to say the least. The situation was bordering on assault. Stay away from Drain Pro. read more

My mother's hot water tank busted on Friday and by Saturday she was in Vancouver visiting me as planned. Drain Pro Plumbing reacted and fixed the problem right away - it was all so professional and quick that my mother didn't' even have time to stress or worry. Thanks Mike for being so professional and helpful! read more

I had an insurance claim for a plumbing leak and the restoration company called in Drain Pro to deal with the plumbing. I had to replace all the old galvanized plumbing in my home and this included a new hot water tank, all at my cost. This was less than a year ago. Now I've sold the home and the inspection revealed that the hot water tank is not installed to code, no drip pan, no drain for the overflow hose and no earthquake strapping. Jaeson claims that a re-installation does not have to be done to code and he simply replaced what was there, with no improvements. As a matter of fact, the in and outgoing water attachments to the tank are just clipped on, the fastest and easiest installation. Now that the tank is in it will cost me hundreds to have the issues fixed, something that could have easily been done when the tank was being installed. If a cost for improvements had been mentioned at the time, I would have gladly paid to make the tank safe so I didn't have another flood. I would have expected any responsible plumber to do the best work possible, not the most convenient to them. read more