We had a flood overnight coming from the ceiling in the entrance hallway. Lois was the first…read moreavailable plumber that morning. After cutting a large hole in the ceiling and having us turn various taps on and off for two and a half hours, she left without finding the problem. Following a period of time to allow the insulation to dry out, Lois returned as she and her partner were sure they figured out the cause of the flood. It was simply a re-run of the first visit and pure speculation that the overflow in one of the bathtubs could be the culprit. ( We noted that the bathtub was not used the day/night prior to the flood. ) In the end, it cost me almost $500.00 to have her troubleshoot and leave a ceiling requiring drywall repair. That, I'm sure will probably cost as much as it did to create the damage. I am a senior and I hate to admit that I still trust people to be honest and upfront, especially if they don't know what they are doing. Time and time again, I am proven wrong, but "hope springs eternal". Marie -T. R.

My tenants had a blocked sewer line and needed it fixed immediately. Lois and her partner were in…read morethe area and had it fixed in about an hour. Awesome service!

Mike & Max from Impact Plumbing responded promptly to a request for service due to a leak in my…read morelaundry room. They were kind, professional and efficient with diagnosing and repairing the plumbing issue. I felt confident in the service I received, happy with the information that was conveyed to me and also felt safe as a single female being alone in my home while the work was being performed. Very grateful and happy with the outcome and I will definitely recommend them to family, friends and co-workers!

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

My daughter recommended Advantage. I'm very glad she did. I have had them install an electric hot…read morewater tank, furnace and heat pump. The whole process has been very well timed and I am thrilled with the end result. Norm was always very responsive (we have been discussing this installation for a couple years). We had a thermostat problem the first night and he had Wayne come out fairly late that night to correct it. He even had Michelle (accountant) come over and sort out my messy paperwork. Kudos.

24/7 just wrapped up their second great job for me. First a while back was a simple light switch…read moreconversion. And this one was a pretty major project running two cables to install a pair of electric vehicle chargers. Had to run the cables half way across my house, cutting into the ceiling drywall in one room and in the garage. Overall they did a fantastic job. Kept the area clean and put it back to as close to normal as possible (they told me in advance that they put the cut drywall pieces back up, but don't repair the cuts). Would definitely recommend 24/7 Electric. Both for little jobs and for getting your Tesla ready for super fast home charging with a Wall Connector!

I contacted 24/7 when my power went off late evening based on reviews I saw here. They got back to…read moreme first thing in the morning and said that they would have someone come by. But there was some confusion and mixed messaging from them which caused some concern. That got sorted and techs arrived mid afternoon and diagnosed the problem. Dale got involved and the job was prioritized since it required panel, meter base, and mast replacement - a big job. The crew showed up the next day and coordinated with BC Hydro. It was a long day for them, but, by 5:30 we were back up and running. Very happy with the tech crew -Hannah and Ken - who worked diligently all day and were very pleasant to deal with. And very happy with Dale who recognized the seriousness of the situation, communicated openly with me about options, then prioritized the job. Happy to recommend 24/7 and very happy with the outcome.

recommended to landlords! They serviced two of my apartment…read morebuilding's gas fireplaces and gas heating systems. Gordon and his team delivered great service and quick responses. I just need to call and book the service in advance and they will take care of the rest of the job. They work great with my tenants and get the job done.

Had Gaslight over to do tankless hot water heater and furnace services to prepare for the winter…read moretime. Gaslight installed the furnace a few years ago. Learned from the technician that the services are eligible for FortisBC Appliance Maintenance Rebate from Fortis. Would apply for the rebate as suggested.

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

Absolutely exemplary service. Response time was excellent, a fair quote was given before and after…read moreinspection. Communication was flawless and appointment times adhered to (with a courtesy text message that the technician was on the way). I had contacted the plumber as my LifeTime Rheem large capacity hot water tank does require some routine maintenance. As it turned out the connected expansion tank was filling with water and was improperly installed. The tech rectified all that within a tight time frame -- and of course throughly inspected the main tank, electronics, and electrodes. He also drained any sediment. While these are typical aspects with respect to the requested services, the manner performed was exhaustive, professional and everything was kept clean, dry and tidy. I had complete confidence as I looked on and observed complete respect for my property. In the course of the service call (which I was initially hesitant to initiate, just because, well, who bothers with maintenance?), it was also determined that my water pressure regulator valve was malfunctioning after a water pressure test was conducted early on. While replacement was relatively costly, it was perhaps critically necessary so that was why I'm thrilled. This was a throughly executed, friendly, and even thoughtful service(s) call. I'd have no hesitation recommending Good Buddy Plumbing and Heating to anyone who asks.

Early in the year I had a problem with a fireplace and they came by to take a look but didn't do…read moreanything, the only tool used (?) was a phone flashlight. The technician who came then tried to supposedly contact someone about it, but with no success. He informed me he would contact me later in the day or the next day after he reached whoever he was trying to contact. I never heard back from him or anybody from Coastal heat pumps about the problem. Recently I received a bill for $94 and a threat that if I didn't pay it within 5 days they would add 25% to bill, monthly until it was paid...they claimed they tried to contact me earlier about the bill? They had my phone number and I never received a call. They also had my address and I never received a letter...so they couldn't have tried too hard. I paid their bill, "for services not rendered" I definitely wouldn't recommend them....

We just witnessed a vehicle from this company speed through a 4-way stop sign in Saanichton. At…read moreapproximately 1:45 Thursday , March 23rd. He showed no sign of slowing, no sign of checking traffic, either oncoming, or from the angles. Just sped right through, as recklessly as possible. As this area has a lot of seniors walking and driving the youngish male driving the car was very lucky he didn't kill someone. We turned at that intersection and watched him speed down Mt. Newton X, right through a well marked Hospital Zone. How do we know he was speeding all this time? We were going the speed limit and he continued to put distance between us, that's how. Does this person reflect Coastal Heat Pumps? Let's hope not because this jackass was not only acting in a criminal manner, but was reckless and pretty stupid as well. We have been considering a heat pump, but after witnesssing this criminal in action, we'll go elsewhere.