Sammy absolutely loves it there !!! When we take him to play day he doesn't even say good buy I…read moreknow he's taken care of as well as loved

I contemplated reviewing this and keeping my opinion to myself but if what I feel like happened is…read moreremotely true it needs to be shared for others to be wary. Ever since 2019 my dog has been staying at BJs and typically adores it there. I even let a five star review several years ago. Upon his last stay late May 2024 he acted very different upon pick up. He was kenneled for roughly 4 days and once he saw familiar family faces he almost took the door down to get out. He had a bath (& usually typically does) the last day before pick up and I'm led to believe he had to lay in his own filth during his entire stay as he had his first ever UTI (he is 6). He peed in the truck on the way home, peed in the house around 6 more times back to back the same day and he has not EVER done that (not since he was a puppy potty training). I always opt to pay $5 daily for him to have a raised pet bed & the largest bedroom suite but I feel he was NOT given that considering he acquired a uti. He wasn't let out enough or he just laid there in filth. I felt in my gut as a doggy mommy (& mommy of twin tots) when he was picked up that he was mistreated while he was there and I will never bring him back. It's unfortunate we have to go this route with BJs but I can't risk it happening again. EDITED TO ADD: I did try to call BJs 3-4 times that day and even the next day for answers & nobody ever answered or called me back. In the past I usually would always get a return call from BJs from a nice girl and didn't even have to leave a voicemail for her to call me back. No longer the case. It seems this establishment is going downhill fast due to careless staff.

I wouldn't recommend this business to anyone. I picked up my dog after a 4 day stay over July 4th…read moreand my dog had burn marks on all 4 paws. One of these were discovered and they told me they were only treating the one. He also had bite marks on his head and neck. When I called to ask about what had happened, they told me they had "tried to call but accidentally entered in the phone number I had given into the computer wrong. Oopsie." A bunch of young adults work here who don't actually care for your canine. Please for the sake of your dog avoid at all costs!!!!!!

Just moved to Starkville in Dec...and have taken our pup Andy here twice now for grooming. Each…read moretime they've done a wonderful job with him and he comes home happy and looking/smelling awesome. We've done both a full-on groom the first time and then just recently a 'mini" groom...super satisfied both times. The staff here is so warm and welcoming and friendly, and I can tell from how our pup acts coming home he hasn't been traumatized in any way (a problem for an earlier groomer not here in Starkville). Highly HIGHLY recommend these folks for any grooming needed for your doggo.

Horrible vet! My dog has been going for about a year. He has always had issues in his ears and skin…read more- they kept telling me it was just allergies and completely brushed it off. Come to find out he has a severe infection after another vet saw him and ran some tests. If you care about your dog, do not take them to Best Friends Animal Hospital.

We were traveling and needed to get some surgery for our dog; unfortunately, the doctor was…read moreunavailable, but the staff at BFAH was able to steer us to a local provider who was absolutely perfect. Can't thank you enough, BFAH-- very professional, and we are very pleased!

All of my pets have went to West Side Veterinary Clinic. For over Twenty years, Dr. Hesse has taken…read moregood care of my pets. They are very caring, knowledgeable, and professional. I recommend West Side to everyone that ask me who to take their pets too. We had a dog that was bitten by a snake and he had to stay overnight. The next day he was happy to see me. He was treated and Dr. Hesse saved his life.

We have been seeing Dr. Hesse for a couple of years now for our 13 year old Shih Tzu. She is really…read morewonderful with him. The girls at the front desk are always nice and very accommodating. It is a little out in the middle of no mans land but thats ok with me. A good loving Dr is worth the drive.

just adopted a puppy from these folks, through petfinder. only $40, and she's up to date on all…read moreshots, and gorgeous. everyone at the clinic seemed sad to let her go, but took our picture as we left. catahoula cur, 12 weeks old. rescued from mites, and scabies, and nursed to health, and now a family member. love her. we renamed lil darla "lulabelle". thank you for rescuing animals, posting them for adoption, and holding her for me. she's lovely. good for y'alls.

Don't like them. I overlooked the slightly higher price for service, and the unfriendly manner…read moreabout them, but this vet stood me up twice for my appointments, and I had to drive 50 plus miles. He has a select group of rancher buddies that he takes care of and just leaves his office when they call. Instead of his wife calling me, whom runs the office for him, and letting me know there'll be a delay, they could care less. Their answer, "well you're welcome to leave your pet or you can wait" very nonchalantly and acted like she didn't care that I left. I'd rather drive the 100 miles to Broken Bow where I get better service. I'll never go here again.

Took our new puppy for a checkup and they gave him a though exam! They absolutely loved Kaiser and…read morethe vet told him he had big shoes to fill! Our 10.5 yr old male doberman was a longtime patient there! We had to put him to sleep 6 months ago and everyone there was so good to us!

The entire staff are professionals yet friendly! We have used this vet service for over 25 years.read more

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

Brought our beloved dog to the Village Animal Hospital who was limping with a sore paw. He was…read moreseen by Dr. Camille Comer. She sedated him and x-rayed with my husband's approval. She then, without our notice and approval cut into our dog's paw. After this she did not wrap it and he contracted a severe staphylococcus infection that threatened the loss of his paw. When our dog was returned to us the wound in his paw was not sanitized or wrapped and was visibly swollen 3 times its normal size. We could tell he was not doing well and immediately took him to a different vet for to hopefully safe his paw and probably his life. This 2nd vet did a culture and confirmed the staph infection and immediately disinfected and wrapped his paw and started our dog on antibiotics 3 shots a day for a month costing us over $1,500 so far. We are so disappointed in Dr Comer and the Village Animal Hospital. They have yet to even call and check on the status of our pet. Even after I called them to let them know how bad he was doing. After years of being patrons of this clinic, we will never return.

I recently helped a friend by taking her senior dog to this clinic for a dental procedure. She had…read morecalled ahead to confirm that someone else could drop him off, and was told that would be fine. No one mentioned anything about needing paperwork filled out in advance. To be safe, she went to the clinic in person before the appointment to ask what else needed to be done. That's when they gave her the required paperwork. Which I suppose they were expecting me to do, had she not double checked in advance. When I arrived to drop off her dog with the completed forms, things felt disorganized. The staff didn't immediately realize I wasn't the owner, and at one point, someone even tried to hand me more forms to fill out, even though it wasn't my dog. One staff member eventually said something like, "Oh, right, the owner isn't dropping him off today," which made it clear that communication among the team wasn't great. Then, because the dog is older, I was asked to approve a $165 blood panel. I told them I wasn't sure and that the owner would have to confirm. My friend had previously been told that recent bloodwork had already been done and that no new testing would be necessary. She followed up right away (15 minutes later to be exact) and was given conflicting information. First, they said there was no bloodwork on file, then that it wasn't recent enough, and finally that it had to be within 1 month (after she had been told 1-2 months). She had the original records faxed over, but was told they still weren't acceptable. She was also supposed to get a call from the vet to discuss the bloodwork and procedure before anything moved forward, but that call never came. Had she received it, she likely would have canceled the appointment due to the unexpected charge. The final bill ended up being over $400, when she was originally expecting around $230 for just a dental cleaning and nail trim. She only found out her dog was ready because the clinic called her mom, not her. And when she picked him up and tried to address these concerns, she was handed a letter stating that she was no longer welcome at the clinic. This was a stressful and disappointing experience caused by a lack of communication, unclear policies, and inconsistent information. I wouldn't recommend this clinic. Save yourself the stress and go somewhere that communicates clearly and respects its clients' time and money.