Horrible patient care, there's no " free teeth whitening with exam and x-rays" I received duplicate…read morex-rays from another awful provider and Pearl Dentistry sis not so a comprehensive exam, no teeth cleaning much less teeth whitening ( I would've had to buy teeth whitening trays at the front desk?!?!) They didn't contact my insurance company for billing they just sent a bill and printed out a statement for $5800 for a treatment that was supposed to be done on July 7. My insurance company would have helped pay had they contacted them but they just sent a bill which will not be paid by my insurance company because they didn't even do a teeth cleaning as part of the service which I have never heard of and neither had my insurance company. I would not recommend Pearl Dentistry to anyone. They just want money and they don't care about their patients.

Starting with the office: tiny and rundown. From the waiting room or any of the exam rooms, you…read morehear every patient interaction, all the billing info (so much for HIPPA) and smell whatever the staff is eating for lunch. While listening to staff conversations as well. Your exam room will be just big enough for the dentist chair, with inventory stuffed into every nook and cranny. The front staff is old school rude. Curt, uncooperative and unresponsive. Definitely not there to help you. Dental work was fine. Just a cleaning and that's all there till he as I'm not going back.

After a very bad experience years ago I have been terrified of dentists. I did go to a dentist who…read morewas a personal friend the past several years but he retired. When I cracked a tooth and needed other work done I decided to try the Dental Spa. And I am so glad I did, The initial exam was very pleasant, the dental hygienists were fun, gentle and kind. The massage chair and getting to watch the Olympics on the ceiling mounted TV really helped. It was decided I needed several root canals and some permanent bridges to replace some missing back teeth and redo my front teeth which were also losing the rather large fillings. It was scheduled and I was given a prescription for a sedative. They also gave me a whitening kit so my lower front teeth would be their whitest when the upper front bridge were made. I had the 5 hour procedure 4 days ago.I went into the relaxation room, laid down on a comfortable chaise with a fluffy blanket. There was a soft glow from a salt lamp, ocean sounds playing and a scented candle burning. After I was sedated they did the procedures. Next thing I know I was being tucked into my bed at home, no memory of the surgery at all.There was minimal swelling, very little pain and the temporary bridges look amazing,just like my real teeth. I can't wait until the permanent ones come in. They called me 2 days after the procedure to see how I was doing and had me come back in today to check my bite and make any slight corrections. It was a wonderful experience and I would really recommend The Dental Spa at Robinson, Dr. Runco and his entire staff to everyone.

First, let me say the dentist did a good job. No problems in that area. The problems started with…read morethe office's draconian policies. You have to cancel an appointment A WEEK IN ADVANCE or they charge you! Who knows a week ahead of time if something is going to come up that would make you cancel an appointment? Plus they make you pay a deposit when you make an appointment and you have to prepay BEFORE the appointment starts. I've never heard of that. So, you can see where their priorities lies. I went in for an assessment and received a lengthy treatment plan. I made an appointment and it wasn't until a few days later I thought maybe they were planning to do all the work at once. I called to ask and yes, it was the case. That was too much work at once for me so I arranged to get just a few procedures at my next appointment. I wasn't given an amount I was expected to pay at the appointment. I checked the treatment plan and determined the copays would be covered by my flexcard for Medicare so was not prepared for a large expenditure. I went in for the appointment and the person at the desk was quite rude. I went to the desk and waited for her to acknowledge me but she didn't so I said my name, waited again and she didn't say anything. So I started to go and sit down. Then she said something about signing some papers so I turned around and went back to the desk. Apparently, I was supposed to pay $1200 that day before my appointment to prepay on crowns for root canals I was getting which I had not expected. As I hadn't prepared for that amount, I was taken aback and what was going through my head in that split second was what's the best way to pay this for me financially? Will they charge me a fee if I cancel? Will I lose my deposit? What cards do I have on me? Do I have time to do a transfer from savings to checking? Should I take money from my 401k? In my haste I thought I could use my flexcard and put the rest on the only credit card I had with me that would cover it, which I didn't really want to as it had a high balance already. I also have pretty rough physical issues that make just going somewhere a major chore so I didn't want to have to come back. So, I try 3 times to put my flexcard through their machine and each time it didn't work. Finally, the girl spoke up and said the last customer's card didn't work either. It wasn't till much later that I realized she probably wasn't pressing the right buttons. It was completely their fault as I checked later and the card was fine. So, I ended up putting the entire amount on my credit card. It was a lengthy procedure with alot of novacaine involved and wasn't till the next day that I felt better and thought I probably should have used another card I had that had no interest for 6 months so I called to see if they would switch my bill to the other card. Guess what? They refused. They said they paid a fee for me to use my card and they weren't going to pay a second fee. When I suggested they call the credit card company and try to get the fee waived they brushed me off. And, she said, "Well, you signed these papers" like I was disputing the amount and I thought that very rude. She also made some other rude comments. So, now, I'm stuck paying almost 30% interest every month for God knows how long until I pay off the entire balance on my card and my minimum payment has doubled. I had to go back to get my crowns but that's it. They mysteriously weren't able to take my flexcard plus sprung this large bill on me and wouldn't do anything to make it right. I'm done with them.

I've been coming here for over 6 years and have never had any issues. My visits are primarily…read morebi-annual cleanings, but all hygienists I've ever worked with were very friendly and professional. My appointments are mostly on time. Occasionally, I'll wait 10-15 mins past appt. time, but it's infrequent. The dentist is personable and always willing to answer my questions and give feedback after exams.

I switched to West Penn about a year ago and couldn't be happier. My wife found them and then…read morerecommended them after I was displeased with my prior dentist. Everyone at West Penn is extremely kind and knowledgeable. They don't make you feel weird or try and sell you things you don't need. Dr. Steines and Morgan are both wonderful. 10/10, highly recommend.

The dentist that I had grown to trust with my dental care was retiring sooo time to search for a…read morenew one. I trusted the opinion of my old hygienist and asked for a recommendation. She hit the nail on the head. Omni has been fantastic. I chose Dr Jeff Bono. He is great. He answers and explains everything he is doing in your mouth. He never makes you feel like you are just a mouth sitting in the chair. He knows your story and puts you at ease. The staff is also fantastic. Easy to make appointments and seen in a timely manner. The office is clean and even thought there are many rooms that are in use, you never hear a lot of noise coming from them. I couldn't be more satisfied.

I have no stress going to the dentist. They are very caring and thorough. The staff is very…read morerespectful and wants to make sure you are cared for professionally.

My last review wasn't formed correctly. The first time I went to Dental Works I got a teeth…read morecleaning and I mentioned to the hygienist that I could feel my wisdom tooth ( on the left side) coming out ( almost like bursting) she looked and saw it and said she'd get the dentist to come look at it. I brush my teeth 3 times a day. So the cleaning was less than 10 minutes. When she was done cleaning I waited. No one came into the room so I left. That's where it all began. I also saw a help wanted sign on the door and they need help. Please find a reliable dentist office that actually cares.

This place is the most unprofessional dentist office i ever been too. The workers are just so rude…read more They never documented any of my work. there all just lost

They saved my teeth and continue too. I have bad mental health, a severe disorder that nearly took…read moreme twice. I've had my ups and downs in office, but overall when I look at it all, this is the office for me. They do sometimes not explain billing super well. But they have payment options which is nice, and their one of the few offices that works with government insurance. There was one cruel tech, but they fired her pretty fast it seemed because she was in multiple complaints for her cruel behavior. Which made me respect the office immensely. It showed they understand the struggles people go through that lead to teeth issues. They could've probably easily told me dentures, but they didn't. They took their time fixing each tooth, they were always kind throughout, and I am so thankful for all they do and have done. I've noticed some even now with use a numbing gel and then the numbing agent which is nice. I have a high pain tolerance but still, a little less pain in this world ain't so bad! I definitely have had moments when my disorder has acted up there, but they kinda seem understanding of it. They'll give me a second when I'm anxious. They let me pause. They fight insurance for coverage. Now I'm finally making more and will be moving insurance, and be able to afford treatments outside what the government allows, which makes me even more grateful because i know they know what they're doing. This place made me not afraid of the dentist anymore! Yay!

I have been using Dr Monda for ten years, today I went in for an appointment for my son. I was…read moretreated very passive aggressively because The woman at the desk who kept interrupting me talking to the other woman stated that I spelled my son's name wrong and was very passive aggressive. I left being aggressive, I have never been treated so condescendingly over such a simple thing in my life. Clearly we will not be going back to Monda. And for the woman at the desk next time maybe treat someone easier and they will respond better to you. You lack common respect and what they consider bedside manner in a medical profession.

Great cheerful people. I was Impressed with the quality of the dental work that I received. I am…read moregoing to remain with this dental office the doctor is amazing and so easy to talk with

Great visit. Very thorough! The staff is very helpful and room is quite nice. X-rays were quick and…read morepainless.