Okay, everyone hates to pay for insurance. Right? So why do I give ARC Insurance Brokers 5 stars?…read more Because they have phenomenal customer service, great expertise, and they really make me feel like they have my back. I used to deal with AMA insurance, but I got tired of being treated like a number and facing repeated increases despite never making a claim. I kinda felt like they just took my business for granted and had a "let it ride" attitude. I knew what I wanted from an insurance company/broker. I wanted to feel like they were ACTUALLY shopping around for me for the best deal among reputable insurance companies. I finally felt that I found that when I called ARC and spoke to their representative Tyson Lush. Tyson took a lot of time answering my inane questions. He even arranged for a conference call so that both my wife and I could talk to him without having to visit their office in person. We are both busy professionals, so we really appreciated that. Tyson is a very good listener who takes good notes. Never once did I feel any pressure from him. If anything, he would let me know the best places to look to save money. This is exactly what I was dreaming of! For example, Tyson recommended how we could save a substantial amount of money by splitting off my (newly licensed) daughter into her own policy. This was very counter-intuitive, but he was right! I'm so glad I stumbled across this company. I just hope their success doesn't change their focus on customer experience and satisfaction. Keep up the good work guys!

From the owner: Car / Auto Insurance - wide range of discounts & coverages for vehicles…read moreHome Insurance - affordable protection for your house, condo or apartment Life Insurance - financial protection for your loved ones

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.

Jacklyn VanRossum was really great to work with. She found us better rates than our current…read moreprovider was offering. Her service was very quick, efficient and friendly. I highly recommend working with a broker from Leibel. JH

When I had insurance with Huma Ibrahim State Farm I had AMAZING service! Like outstanding... and…read morethen they sold to Michelle Broadbent.... Michelle's staff has no customer service skills! I asked them specifically to take money out on a certain day as it had been a rough month for me. My pay day fell literally one day after the day they wanted to take the money... not weeks... ONE DAY! and they said "no, unfortunately we cannot wait one day... As soon as I knew there was going to be an issue, I called them to make arrangement... they told me no we will charge the account and if the funds are not there, you will be charged an NSF from us plus your bank will charge you NSF if you do not have the funds... WAIT WHAT??? I did not wait last minute to call them... it was 2 weeks prior to the date the money was to come out of my account which is PLENTY of time for them to speak to there finance department. I have been with state farm for over 5 years no late payments and the one time I ask for a date change I am denied?? PLUS my fees went from $135 to $180? ... what changed?? nothing on my end... no accidents etc regular day to day business as usual for me... the only thing that has changed is the name on my policy... they do not care about there customers like Uma and staff they only care about lining there pockets... I told them that I was going to cancel and they said "okay... this is what it will cost you to cancel" not "is there anything we can offer you to stay, etc etc etc"... again they were concerned with taking my money. It is time for me to go shopping for a new company... no benefits here just headaches!

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

Horrible experience. Nicole J., the woman who has my file has made a mistake on every single…read morerequest I have made my entire time dealing with her. I asked her for a quote on my new home when we were moving, instead of giving me a quote she changed my entire policy on the new house! I was getting quotes from other companies and another insurance company was 50% lower, so asking for a quote turned into paperwork to cancel a policy I never even asked for! Then my car insurance. What a mess. I asked her to remove a car as I switched to a lower price with another company, then she didn't cancel it, I was charged for both insurance companies for the same month. The remaining vehicle I had with them, I asked to put on parking insurance as they raised the cost of my monthly insurance cost by 50%. Went from $100 a month to $150. That is a pretty big increase for a vehicle I only drive occasionally. So I asked her for a quote to put that vehicle on parking insurance. She wouldn't reply with a quote. She said the insurance company, Wawaneesa, won't let me put my vehicle on parking insurance unless I send her the entire policy for my other car with their competitor. When I asked her to explain this as it seems like an invasion of privacy, she asked me if I am on another policy or if I am not driving anymore. She never replied with a quote for parking insurance or replied with more information on why she needs a copy of my policy from her competitor. Instead of providing me a quote, she went ahead without my permission to change my insurance on my vehicle and said my current insurance is not valid and its now parked and upon renewal my insurance will lapse. Avoid this company and especially this broker

From the owner: At BrokerLink, we work with quality providers to find you the most appropriate car insurance, home…read moreinsurance and business insurance. Talk with one of our local insurance brokers today to start saving.

Nice people, but extremely overpriced insurance. I saved over $1000 per year, on the same policy,…read moreby switching to another company. When they couldn't match the lower rates, they billed me for an enormous cancellation fee. This was their last attempt to take more money for nothing and it motivated me to write this review to save the next person the shock. I wouldn't recommend them to anyone who wants a fair deal. Save $1000's each year by shopping somewhere else.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

I caused a serious car collision with a bunch of little people in a beetle. Totally my fault buy…read moreGray insurance did their magic and my premium only went up 45%. Thank you! I will never drive while watching anime again as i have learned my lesson.

The most important thing about having insurance is to have an Insurance Broker; to help negotiate…read morethe policy that is right for you and if required to communicate on your behalf to the insurance company. Gray Insurance Agency is a family run business that has been at the same location for many many years. Since our move to Edmonton, they have consistently made strides to find the right Company, the policy and the coverage that suits my needs. We have 2 cars, 2 trucks and a motorcycle on policies. Also a house and a rental is looked after. How can you buy insurance from a teller in a bank especially when considering a policy rider or dicussion between over insured or under protected? A broker is in business for you. Parking on one way lot enter from 160th Ave at 82 Street. Drive slow in lot, as busy parking traffic combining 2 lots and a lane. More parking seasonally on street or across the street at BNS or Remax. They always know my name and appreciate me as a customer. Thanks Derick, Maureen, Evette, Bob and Janet.

Denise is the only fiance planner I have know to put your needs first. She has shown me she would…read morerather do what's best for her clients than what us best for her own gain.

I am very confident in her knowledge of products and worked very hard with me to find the right…read moresolutions for insurance and investments.