I really like this ama location, strictly because of the encounters I have personally had with the…read morestaff. Whenever I have been the staff have always been supe nice and really helpful. When I was trying to change over insurance and went to another agenncy I felt more confused than when I went. Going to ama the Agent, who I think was named Justin, walked me through the process, helped me track down the documents I needed and overall saved me from a meltdown. The last visit I had Briann, who not only was super friendly and helpful. But she was able to give me the paperwork I needed for my health cards and explain why the number I had wasn't working, when no one ese knew. So 10/10 customer service indeed! The only con is that, you can get your insurance cheaper and there is a membership needed but for me, in the end it is worth it!

I popped into this AMA because I happened to be up in St Albert, and was in desperate need of…read moregetting registration on the Yelp-Mobile. I had stopped into my "local" AMA a week prior, and proceeded to walk straight out because the line was bonkers long (as it always is at the Gateway BLVD location). I also have been stuck in ridiculous line-ups pretty much every time I've gone into the West-end location on 170th Street in Terra Losa - so I didn't expect anything much better at this one... Low and behold - no line up and lots of employees! Hallelujah! This may just be the hidden gem of an AMA that I have been searching for! Oh, and the 2 young ladies working the registration desk were just lovely!

Okay, everyone hates to pay for insurance. Right? So why do I give ARC Insurance Brokers 5 stars?…read more Because they have phenomenal customer service, great expertise, and they really make me feel like they have my back. I used to deal with AMA insurance, but I got tired of being treated like a number and facing repeated increases despite never making a claim. I kinda felt like they just took my business for granted and had a "let it ride" attitude. I knew what I wanted from an insurance company/broker. I wanted to feel like they were ACTUALLY shopping around for me for the best deal among reputable insurance companies. I finally felt that I found that when I called ARC and spoke to their representative Tyson Lush. Tyson took a lot of time answering my inane questions. He even arranged for a conference call so that both my wife and I could talk to him without having to visit their office in person. We are both busy professionals, so we really appreciated that. Tyson is a very good listener who takes good notes. Never once did I feel any pressure from him. If anything, he would let me know the best places to look to save money. This is exactly what I was dreaming of! For example, Tyson recommended how we could save a substantial amount of money by splitting off my (newly licensed) daughter into her own policy. This was very counter-intuitive, but he was right! I'm so glad I stumbled across this company. I just hope their success doesn't change their focus on customer experience and satisfaction. Keep up the good work guys!

From the owner: Car / Auto Insurance - wide range of discounts & coverages for vehicles…read moreHome Insurance - affordable protection for your house, condo or apartment Life Insurance - financial protection for your loved ones

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.

Jacklyn VanRossum was really great to work with. She found us better rates than our current…read moreprovider was offering. Her service was very quick, efficient and friendly. I highly recommend working with a broker from Leibel. JH

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.

From the owner: Our mission is to act in the best interests of our clients. We offer the best protection available,…read morehelp our clients manage the risks of everyday life and support them in the pursuit of their goals

I caused a serious car collision with a bunch of little people in a beetle. Totally my fault buy…read moreGray insurance did their magic and my premium only went up 45%. Thank you! I will never drive while watching anime again as i have learned my lesson.

The most important thing about having insurance is to have an Insurance Broker; to help negotiate…read morethe policy that is right for you and if required to communicate on your behalf to the insurance company. Gray Insurance Agency is a family run business that has been at the same location for many many years. Since our move to Edmonton, they have consistently made strides to find the right Company, the policy and the coverage that suits my needs. We have 2 cars, 2 trucks and a motorcycle on policies. Also a house and a rental is looked after. How can you buy insurance from a teller in a bank especially when considering a policy rider or dicussion between over insured or under protected? A broker is in business for you. Parking on one way lot enter from 160th Ave at 82 Street. Drive slow in lot, as busy parking traffic combining 2 lots and a lane. More parking seasonally on street or across the street at BNS or Remax. They always know my name and appreciate me as a customer. Thanks Derick, Maureen, Evette, Bob and Janet.

My husband's family has been with Shelly Orvold, as an insurance broker, for years and years. So…read morenaturally, when I married in to his family, it was a package deal. I have nothing but positive things to say about Ms. Orvold herself as well as her staff. They always respond to phone calls promptly and efficiently. The location of the building isn't my favourite and the hallway to the office is shared by the East End Probation office so I wouldn't hang around there for fun or anything like that. So the only thing that could be improved upon is really the location of the office. Cheers!

From the owner: Our Mission is to be there for customers in their time of need. We strive to be the most positive,…read moreprofessional and respected Insurance team in the industry.

STAY AWAY!! QUOTES ARE NOT ACCURATE AND THEY LIE, gave me $120 quote and started taking out $250+…read morewas not able to get my refund after 6 month, they also continued to withdraw cash out of my bank after everything was cancelled, it was absolutely horrible experience, so I had to call my bank to get it back for me, told me id also get a refund for the over quote and didnt get that as well, they said i owed them!! LOOK AT ALL THEIR REVIEWS ONLINE THEY ARE PROBABLY THE WORST, if only Id researched a bit more I woulda avoided them forsure

I've had INTACT as my insurer for several years…read more Unfortunately, I had a basement flood and a hail storm required a new roof. The coverage was decent and handling repairs/restoring fair. However, when I got my first email reminding me that a payment would be due: I asked my agent to come to my home, at her schedule, to review and explain coverage - she would not after inheriting our account when the previous rep left, and basically, doing nothing. I left a review accordingly on their dealer - LINK INSURANCE in Calgary - site to share her unwillingness to meet ~ in other words, do her job. We researched several other insurers and found someone for $1000 less a year or $100 per month. Apparently, their apathy campaign isn't working. It made me apathetic to remain loyal.

Avoid them if you can. Go to ama or somewhere North Edmonton. One of the slowest places you will…read moreever go. Two people ahead of you and good luck with that wait. Usually looks like enough people but only ever two seem to be servicing while 2-3 others are "working" on computers doing who knows with no customers. Before I gave up going there they made me jump through hoops for small things like replacing a registration or paying for registration. You will never seem to have enough paperwork or they want another one you don't have with your of course. And all they will say is that you can get the information you need online Sir. Really not worth it.

No consideration upon changing the spelling name, on thier own mistakes . They will charge $30.read more

Second time is a charm, right? Not in my experience! I walked into Draydon a week ago, and asked…read morefor a quote on tractor/auto/home insurance. They asked if I had previously received a quote from them - I said, I tried to awhile ago, but the lady didn't get back to me for 2 months, and by then, I had found someone else. Ohhhh, we've been busy...staff changes, etc. Ok. Fair enough. I get it! I'm busy too. I believe in second chances. I gave all of my information to the employee, in a 30-minute meeting, and she told me that she would get back to me by Monday, which didn't happen. I swear, they can't even be bothered. Which is disappointing, because I'm going to eventually need commercial insurance for my business, and they are local and convenient - but they are clearly too busy to take on more clients. You'd think they would have made an effort to contact me, since I had told them about my 2-month wait last time. Definitely don't waste your time at this location.

Nicole at Drayden is amazing. She's always incredibly knowledgeable and helpful when I call her…read morewith questions about my insurance. She is always willing to discuss my policies and the possibility of changing them, and provides me with the best information to choose the policy that suits my needs.