They're supposed to close at 8pm on Fridays. We got there at 7:45 and they did not let us shop or…read moretake a quick look. Not professional.

Don't recommend this place unless you want your money to go to waist we bought a dress from this…read moreplace which was clearly damaged and not sowed correctly on some parts we took it back in less than 5 days to exchange because they do no refunds or exchange after 5 days and this lady named Julie was so rude towards us and even made racist comments towards us she walked away while we were talking and didn't want to help us at all stayed having an attitude for no reason and her facial expressions were so rude the entire time

Went and there is nothing left! Out of business. This place used to be awesome! Pandemic ruined…read moreevery small business there was.. now it's just corporations- sad.

So I come in here today and ask her if I could do a Exchange said yes at the door when I go and…read morestart doing my Exchange she says I have to pay for it the thing that I was going to exchange make up your mind homegirl worst customer service there is I highly recommend not going to this place and wasting your time or money when I came in no one even acknowledged me I was at the counter waiting to purchase my things for about five minutes until I said something 0 stars baby

I buy my girlfriend clothes from this store all the time and they are great! Excellent customer…read moreservice and great quality clothes. Highly recommend this place to anyone looking for excellent clothes.

They kept my waist trainer for 2 months without calling me to notify me that they CANT repair it. I…read morecame in twice looking for it in the time span. And it came back looking dirty. The lady had the nerve to tell me that I was wrong. I have ocd When it comes to being clean. But thanks lady. I would never ever recommend this place. Taking my buisness else where

I love the consistency of the prices for all things in the store. They have very nice separates…read moreand you can mix and match them up with each piece. The store associates here are always very customer service friendly. They also answer any questions that I have about sizing and availability of items when I come. This is also a great and inexpensive place to find separates for a specific purpose.

I tried to give this store a chance but they are very unwelcoming...no one even speaks when you…read morecome through the door..tried to return and item which my receipt said "no refunds only exchanges" which was fine but the rude manager maria stated there was absolutely no returns or exchanges and the girl who rung me up should have told me which she did but she only said no refunds ...but when trying to explain maria she kept cutting me off....she also took my receipt and wouldnt give it back...I stood my ground and exchanged my shirts but I heard maria and her coworker talking about me in the back of the store...this store had a bad vibe and I will not be returning... Maria your manager is very rude and unwelcoming.

I needed to pickup a couple of items for a birthday and I also wanted to stop in to check out their…read morelatest inventory. This dd's discount location is a bit of a hit or miss experience. Sometimes they have a lot of great new merchandise and it's easy to navigate to find what you need. Most time there are a lot of issues with cluttered items in different areas and not organized well to shop easily. I found this visit to be the latter, where there were not enough organized items of merchandise stocked well so it was all in different places of the store. For example, I found about 4 brand new, unopened candles in the bathroom accessories area, instead of the candle area. Also, I found a stack of 6-8 beautiful framed wall art boxes in the ladies bra area, someone just left them there, on the floor. I was able to find a couple of nice housewares items in the correct space, and they were in good shape for purchase; so I went for it. If they had more employees to organize and restock their inventory, they would be a much more successful store. I would shop here more. Also, the socks area is a hot mess dot com. I found so many things that don't belong in this area here, and it was ridiculous. I want to like this store, but I always get disappointed more than happy after shopping here.

Customer service is absolute shi* here!!!! Went yesterday 10/17 and an employee refused to give me…read morea bag for my items because she was running low! But yet gave a bag to the person behind me. When I told her I parked far she completely ignored me and said mhmm have a good day.

I'm not much of a Ross girly, but my friends do like shopping here so I end up browsing around with…read morethem! lol I can never find anything I like clothes wise, but I do come in from time to time for notebooks, mugs and house items. Great for making housewarming gifts, surprise gifts, work gifts or rare mugs/finds! One main thing that actually has drawn me in is the shoe section ! I love seeing all the new heels and sandals that come in, so I tend to stick to the that area if I am ever here. Prices are fairly good. Some items feel like a good deal, while others seem a bit overpriced. Lines can vary at times. One day they might be wrapped around the store and other times you can just walk right up to the register and pay.

Worst customer service they don't respect the prices even if the tag day the description of the…read moreitem, they do the mistake of get a different price and it's not customer fault ....in this time Wendy cashier we explain the tag was the description of the item she remove the tag and say It's not the price and when i ask her to let me take a pic she was not let me, in the pic you would see her nam tag and the price all ready remove, and look under the shoe and say this is the price......what a BAD CUSTOMER SERVICE What a lack of customer service! I spoke with Yolanda because I asked to speak with the store manager, and that's the name she gave me. I explained my problem and asked if they would honor the price even if they had made a mistake, and she said NO. I even told her that the description on the tag matched, and she said NO again. I went to the trouble of coming to the Ross store in La Palomar, where we regularly shop, and when I entered the store, Arlet, who was very kind, helped me. I explained what had happened and even showed her the photo I posted, and Arlet very professionally explained that the price on the tag has to be honored. This made me realize that YOLANDA IS A LIAR to cover up the things her team is doing wrong... It's a shame that they provide such terrible service in this store. I understand that we are just another number for these stores, but if they don't have the training or the honesty to recognize their mistakes, then they should dedicate themselves to something else. And comparing them, for me, ARLET was much more professional and above all honest and sincere...

Trendy women's clothing store. Lots of clothing choices with a small selection of sandals, heels,…read moreand boots. Found gold, pleather cowgirl boots today. Have no idea of their price as none of the boxes of boots had a price tag. The lone sales person was busy with a customer so I will return or call for a price on another day.

This is a cute little fashion boutique that is fairly new. They have a variety of women/juniors…read moreclothing, under garments and accessories. What initially caught my eye was the dresses in the window as I was shopping for a dress, it drew my attention. The cash register counter is in the middle of the store and the associate was friendly and answered all my questions. I did overhear other conversations with customers and informed that most of the sizes carried are only small to large (being the biggest) not sure if it was for particular dress as I did notice xlarge on some racks. They had a bunch of informal and formal dresses ranging from $20-$100+ from knee length to ankle length. As I had my heart set one item... I did not take much time to browse the other isle of clothes other than a quick breeze around the store and a mental note to check them out when I came back around. Unfortunately, the mall hours changed which means all the store hours had changed as well. Will definitely be back.

Prom dress shopping with my daughter, let's see how this goes! It might not be "traditional" for…read moredads to go prom dress shopping with their daughters, but I absolutely had to come! At the end of the day, the best people to have by your side when choosing your prom/wedding dress are the ones who love you, cheer you on, and make you feel like the most gorgeous girl in the world. It was quite the experience! I was a bit overwhelmed by all the dresses, styles and colors! And prices!!!!! Good Lord!!! However, this was a special moment for my daughter and I was so happy to be included. Mom was at the helm of it all, but I was very honored to have been included in the final decision! Plus, I paid!!! Overall, the service provided by the staff was nothing less than exceptional! Staff were friendly, amicable, and very helpful throughout the process. Eventually, she found the dress she wanted and boy were we wowed! Simply gorgeous! My only gripe would be that all dresses are FINAL SALE and they do not place any dresses on hold (not even for 24 hrs).

I was very disappointed with my experience at this store. The first time I came in, the staff…read morehelped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time. The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no. I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them. I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition. Unfortunately, this store failed on both. I would not recommend shopping here based on my experience. I was very disappointed with my experience at this store. The first time I came in, the staff helped me find a dress, so I returned later to purchase it. Unfortunately, the customer service was completely different the second time. The dress I bought was the only one they had left, and it was the display dress. It already had loose threads and showed signs of wear. I politely asked if they could offer a small discount because it wasn't in perfect condition, but they immediately said no. I also asked if they had the same dress in another color or if they could show me similar styles, but they weren't interested in helping. The staff was rude, dismissive, and made me feel like I was bothering them. I ended up buying the dress because I had a deadline and didn't have time to keep shopping elsewhere. However, when you're spending a significant amount of money on a formal dress, you expect good customer service and merchandise in excellent condition. Unfortunately, this store failed on both. I would not recommend shopping here based on my experience.