3 employees on a Wednesday afternoon and a long long line. Think it's time to move everything to a…read morebank that can staff appropriately. I needed to do three things however, you're not allowed to talk to a banker without an appointment, so at no point will I ever be able to talk to Baker at the bank? We were at the bank for a cashiers check and to get cash and it took half an hour. There was this kid who was coughing and touching his mouth and running it all over the counter, the pens, the keypads, so, when I got up to the window, I asked for sanitizing wipe to wipe everything down. You can see a picture of the wife, that I attached, Everything is absolutely disgusting, the manager of the bank should be ashamed of themselves , people are gonna cough and sneeze but if you run a business you need to be able to maintain your spaces.

This is my go-to Wells Fargo for my banking needs when I'm in the high desert. They have ATM…read moremachines outside and inside the bank. Nowadays, they have higher denominations offered, but only for the ATM machines inside the bank. I usually use the ATMs unless I have to go inside the bank for non-ATM transactions. I prefer the former than the latter. But when I do go inside the back, I always have a great experience with the bank tellers and bank service reps. Never an issue with my visits. Security is always there which is good. Bank is clean and cool. Outside is maintained as well. Parking is plenty. Don't have much more to say except keep up the above and beyond service Wells Fargo staff. Thank you for all that you do each and every day for your customers! I appreciate everyone.

On March 3rd 2026, there was one banker in the morning. I was in line for over an hour. They kept…read moresaying I was next however the line kept getting longer. Many people left right away. others like myself waited because I needed to make an emergency transaction. I try to avoid any Wells Fargo visit for this exact reason but I couldn't today. I hope corporate does something about this. Total wait 1 hour 27 minutes in line.

If you never ever need to go inside to try to speak to management Wells Fargo is OK! There was a…read moretime when customer service was there to greet customers & take care of my needs...I miss that! In comparison to other banks in my past, I'll stay with ATM/Internet banking and hope for the best and accept the rest!

the people at this branch should be taught not to make promises about peoples moneys they can't…read morehold. the manager at this establishment is HIGHLY unprofessional. do not recommend us bank :)

Update: 5 months later and the ATM STILLLL doesn't work. Really considering switching banks at this…read morepoint

Matthew is the best! Amazing customer service at this branch! Everything my mother and I go in…read moreMatthew is always very kind and helpful.

I'm standing at this Bank of America branch right now. There are only 2 bank tellers. The line is…read moreall the way out to the front door. It's not even closing time. Why so limited bank tellers? I've been waiting more than 30 mins now... still not at the front. We shouldn't have to wait more than 15 mins for a transaction. Thank goodness I don't bank at BofA. I'm only here to help my Mom deposit a check. It's sad that they can't add to staff during busy times. Please hire more staff. Thank you! I'll have to find another High Desert BofA that provides faster service. You might get lucky and receive faster service. Good Luck!

There are two excellent bankers and the front desk worker that helped me tremendously when I'm…read morefacing a very difficult time with my bank accounts. I am so grateful for their help! They didn't push me away because of my language barrier, they all patiently listened and understood my situation. Cecilia Sanchez is one of them, she is a very responsible and kind person, she has a very very very good manner and made me felt very heartwarming! There's another worker I'm not sure if his name is Robert or not but he also did a phenomenal job helping me they both are very very very responsible and kindhearted!

POOR Customer Service provided for New Accounts…read more....... My Cousin took her 16-year-old son to open a New Bank Account today at approx. 12:15pm. Location: Chase Bank Inside the Stater Bros Grocery Store on Hwy 395 & Palmdale Blvd. My cousin waited in line with her son, This was an educational moment used to discuss banking and saving money. My cousin's son was extremely excited to open up his 1st (first) banking account. When cousin was called next in line the Hispanic Teller assisted them to the back to complete the transaction. My Cousin explained she wanted to open a New Banking Account for her son and was informed, "I do not have time to open a new account", I can only provide services to current customers." The tone and attitude was very unprofessional. What was supposed to be a Happy Experience and a shared excited moment between a mom and son was quickly turned into a moment of Poor Communication and Poor Customer Service provided by a "Banker Professional." My cousin called me to explain her experience and I informed her to go to another Bank who appreciates their members and provide great Customer Service. Recommendations: A Smile and Customer Service is Required when working in a Service Industry. Do Not tolerate Poor Customer Service and Bad Behavior. Take your money elsewhere where Customers are Valued. This is easily verifiable by Gale Y. 323-743-5100

Just used the walk up ATM on the way to Vegas. Same ole banking with slow moving atms. This one did…read morenot offer any other bills than 20's if that helps!

They offered a promotion and so my family and I opened up two bank accounts but because of their…read moremiscommunication and issues on their part, we were not given the promotion. Instead of being responsible and taking ownership, the manager offered to waive the fee or give less than what was promised and we were told that it would be a teaching lesson for their staff. Which is all well and good but the only ones who really suffered was my family and they did not seem sorry at all. I will not recommend this bank to anyone as they will attempt to skirt responsibility and find loop holes to get out of trouble.

February 24, 2025…read more Worst Bank in the history of banking. Flagstar bank are complete CROOKS. If this review prevents just ONE person from opening an account here at Flagstar bank, it was worth it for me to take the time to write this lengthy review. My wife and her father had a joint checking account with both names on it. When her father passed, she was forced to close the account because his name was on it and a deceased person couldn't collect interest. Because of my wife's difficulty with scheduling and her getting off of work, the bank said they would mail the check to her. She never received it. We waited and waited. We never received it. They claimed they mailed it. We are 100% convinced that was a TOTAL lie. We were told, we had to wait 90 days before they would issue a new check, they couldn't do a stop payment on it before then. So 90 days later we would need to physically go into the bank in person to do it (bank is 60 miles away for us). We made an appointment because we had to see a person who is also a notary. We called the week before to CONFIRM our appointment, and was told that the notary wasn't going to be in that day, but that another notary would be so everything was OK, we confirmed the date at the branch and the time. When we went in on that date and time, all the paperwork was supposedly going to be ready because they claimed the appointment was supposed to be for the prior week (WRONG). It just so happened that that banks Internet was down so they couldn't do anything. Although what we had to do had nothing to do with the Internet. We filled out the forms to confirm that we did NOT receive the mailed check and found many discrepancies in the paperwork they prepared. First off, my wife's name was spelled incorrectly, the dates were wrong, and they had to redo the paperwork and re print it THREE Separate times before it was accurate. Complete incompetence. Then they had to send those signed and notarized documents to their main office in New York. And of course, their Internet was apparently down. Of course it was. So we had to sit and wait for hours at the bank before they could get the confirmation from their New York office, so that they could re-issue a new check to my wife. They would not let us have my wife's money in a timely fashion. Flagstar did everything they could possibly do to complicate the process and keep my wife's money as long as possible. This bank is NOT to be trusted in anyway. Avoid avoid avoid. They are total CROOKS at Flagstar bank and they do not know what they are doing. Actually... I take that back. They know EXACTLY what they are doing.... doing everything possible to keep you from getting your money. If you have an account there and if you ever need close that account for whatever reason, you will NOT get your money. They will find any excuse and reason possible to keep you from getting the money that is yours. And by the way, Marilyn is the one that we worked with at the Flagstar branch on La Paz in Victorville, California and she is completely incompetent. Please do not trust FLAGSTAR bank. If you are considering opening an account at Flagstar, please do not. Please find another bank!

One cashier always Slow AF…read moreEvery location same thing Sick of this bank ............................................

awesome customer service! the people there were friendly & very professional! the bank manager went…read moreout of her way above & beyond to help me. thank you B of A Adelanto, we're a small town that needs business like yours!

Refinanced my home with Megan and highly recommend, she had amazing communication and was a…read morepleasure to work with throughout the whole process!

February 24, 2025…read more This bank is now called Flagstar. Worst Bank in the history of banking. Flagstar bank are complete CROOKS. If this review prevents just ONE person from opening an account here at Flagstar bank, it was worth it for me to take the time to write this lengthy review. My wife and her father had a joint checking account with both names on it. When her father passed, she was forced to close the account because his name was on it and a deceased person couldn't collect interest. Because of my wife's difficulty with scheduling and her getting off of work, the bank said they would mail the check to her. She never received it. We waited and waited. We never received it. They claimed they mailed it. We are 100% convinced that was a TOTAL lie. We were told, we had to wait 90 days before they would issue a new check, they couldn't do a stop payment on it before then. So 90 days later we would need to physically go into the bank in person to do it (bank is 60 miles away for us). We made an appointment because we had to see a person who is also a notary. We called the week before to CONFIRM our appointment, and was told that the notary wasn't going to be in that day, but that another notary would be so everything was OK, we confirmed the date at the branch and the time. When we went in on that date and time, all the paperwork was supposedly going to be ready because they claimed the appointment was supposed to be for the prior week (WRONG). It just so happened that that banks Internet was down so they couldn't do anything. Although what we had to do had nothing to do with the Internet. We filled out the forms to confirm that we did NOT receive the mailed check and found many discrepancies in the paperwork they prepared. First off, my wife's name was spelled incorrectly, the dates were wrong, and they had to redo the paperwork and re print it THREE Separate times before it was accurate. Complete incompetence. Then they had to send those signed and notarized documents to their main office in New York. And of course, their Internet was apparently down. Of course it was. So we had to sit and wait for hours at the bank before they could get the confirmation from their New York office, so that they could re-issue a new check to my wife. They would not let us have my wife's money in a timely fashion. Flagstar did everything they could possibly do to complicate the process and keep my wife's money as long as possible. This bank is NOT to be trusted in anyway. Avoid avoid avoid. They are total CROOKS at Flagstar bank and they do not know what they are doing. Actually... I take that back. They know EXACTLY what they are doing.... doing everything possible to keep you from getting your money. If you have an account there and if you ever need close that account for whatever reason, you will NOT get your money. They will find any excuse and reason possible to keep you from getting the money that is yours. And by the way, Marilyn is the one that we worked with at the Flagstar branch on La Paz in Victorville, California and she is completely incompetent. Please do not trust FLAGSTAR bank. If you are considering opening an account at Flagstar, please do not. Please find another bank!

Marilyn Ardiente convinced me to open up an account with Flagstar Bank in Victorville @ 14800 La…read morePaz Dr. I came in to cash my financial aid check because Wells Fargo was going to put a hold on it. The process was simple and she was a pleasure to work with! I recommend this bank and definitely ask for her to help you open an account!