Isabel Gieser is super helpful!…read more Knowledgeable and respectful of time. Definitely recommend.

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident…read moreclaim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue.

I had been a GEICO customer for decades with excellent credit and no intention of using my vehicle…read morefor commercial deliveries. Before considering a part-time delivery opportunity, I did what I believed was the responsible thing: I contacted GEICO to ask what commercial insurance would cost so I could determine whether the opportunity was financially feasible before ever using my vehicle for business purposes. I was quoted approximately $516 per month for commercial coverage. Because that cost made the opportunity impractical, I never moved forward. I never completed a single delivery, and I earned no delivery income. Despite that, simply requesting a commercial insurance quote--and never completing the application or using my vehicle for deliveries--resulted in GEICO deciding to cancel my long-standing auto policy. What was most upsetting was the wording of the cancellation letter itself. It stated as fact that I "use" my vehicle for deliveries, which is unacceptable under the policy. That statement is simply untrue. I never used my vehicle for deliveries, and I can document that I completed zero deliveries and earned zero income. As a customer of many years, I expected the opportunity to clarify the facts before such a serious decision was made. Instead, I was left feeling that simply asking how to comply with GEICO's insurance requirements before accepting any delivery work ultimately led to the cancellation of my policy. I am deeply disappointed by how this situation was handled and by the lack of consideration given to the actual facts. Based on my experience, I would NOT recommend GEICO.

BEWARE! Always triple check your statements when making changes online. On two separate occasions,…read morethey made billing errors and charged for selections I declined, road side assistance and car rental, and their call center was no help. I'll be searching for another insurance.

GEICO seems to spend more on advertising than on taking care of its customers. A friend of mine had…read moreher vehicle totaled, and more than three weeks later her claim still hasn't been resolved. To make matters worse, her phone calls and emails have gone unanswered. Customer service like that is disappointing. I'd rather pay a little more for my AAA auto insurance than risk being left without transportation when I need help the most.

Do NOT I repeat do NOT get Geico. If you're ever in an accident you might as well pay for it…read moreyourself you would definitely get faster service. I was involved in a hit and run and I've now been a whole MONTH without my car because every single rep "helping" me with my case is anything but helpful. I've had to make dozens of phone calls because no one would give me any updates. Everyone in their claims/adjuster department is just horrible.

This review is for Geico auto, my vehicle was recently damaged in a hit and run accident, i am…read moredisabled and when i noticed the damage i couldn't pin point where the accident took place, to make matters worse, my wife had just switched insurance to geico 2 months ago due the fact it raised a red flag due to new policy, adjuster Justin went as far to try to say this was a fraud case, i was the one that submitted the claim instead wanted to deal with my wife , never asked for pictures of the damages to my vehicle refused to talk to me until i reported him to his supervisor, nonetheless after talking with Justin i can tell by tone of his voice he had made up his decision to reject the claim, i told him i would take care of the damage my self and look for another insurance company, very rude no customer service skills at all it should not matter if policy is new. things happen, don't go with them they don't believe in accidents

I got there at 5 when it says it's open until 7. It looked empty, lights were off. No signs were…read morepresent. Maybe this location is closed?? There should've at least been a sign or updated yelp hours.

Merlin and her supervisor are the best. They helped me out tremendously and even apologized for the…read moretrouble I had the previous Friday. I appreciate you guys so much and this is why I continue to be a customer with Kapasu. Rockstars!

Excellent service! Was treated with great customer service and quick transaction! Greatly recommend…read moreKapasu insurance! Please talk to Oralia!!

Unfortunately, I have had a really bad experience with this company. They have incompetent people…read morewho don't listen they don't know how to ring out customers properly. I was overcharged. And was told that same day that I would get a refund. That did not happen. It has been over a week And I still haven't gotten my refunds. I was told as of today which is Friday, August 29. That they will finally get my refund which won't be in my account today. I do not appreciate the way that this company has done business. It is completely unprofessional on the way it was handled. Being lied to and told that I was going to get a refund over a week. And never got the refund that is bad business. I will definitely be contacting the Better Business Bureau because of this interaction with this company. Please be advised that you need to make sure that whoever you are talking to and ringing you out? Please make sure that they are smart enough and know how to execute their jobs properly.

I definitely recommend this place if your looking for auto insurance was able to get a good deal…read morethat no other insurance company was able to get me the agent that assisted me her name is Marisela very responsive with all questions thank u can also renew your tags on the spot

I can't thank Doug's Auto Body enough for helping me through a frustrating insurance claim process…read more After my son's accident, GEICO initially classified our vehicle as a total loss based on photos alone. The car never left my driveway, was never physically inspected, and the salvage title process had already started. Something about that didn't sit right with me, so I decided to get another opinion. From the very beginning, Ana was incredibly helpful, knowledgeable, and professional. She took the time to explain the process and what options were available to me. Shortly after, Luis, the owner, personally called me. He was straightforward, honest, and didn't try to sell me on anything. He simply explained the situation, gave me realistic expectations, and even shared valuable advice on how to handle insurance claims in the future. After a complete teardown and inspection, Doug's Auto Body determined the vehicle was actually repairable. As a result, GEICO had to reverse the total loss determination and stop the salvage title process. What impressed me most was that they focused on facts, proper inspections, and doing things the right way. They treated me with respect throughout the entire process and took the time to answer every question I had. They truly work for the people. If you're looking for an honest auto body shop that genuinely advocates for its customers and knows what they're doing, I highly recommend Doug's Auto Body. I'll be attaching before-and-after photos because the work speaks for itself. Thank you, Ana and Luis, for your professionalism, honesty, and guidance during a stressful situation.

My 2008 Nissan Titan was suffering from a common Nissan product problem concerning the exterior…read morepaint, that is, very thin clear coat, from the factory. Recently, I took the truck to "DOUG'S" and met Luis, the amazing owner. First off, I could not help but notice that his shop is immaculate. Second, his knowledge of my vehicle is "spot-on" accurate. Third, Luis's price quote was more than fair and complete. Luis and his crew have made my 18 year old pick up truck look brand new! NO EXAGGERATION...BRAND NEW!! If you need paint work or body work to your car or truck, you can not do better than to take it to "DOUG'S", and have LUIS do what ever is needed. You, too, will be amazed. THANK YOU, LUIS!!!

Dianna was very helpful. The repairs turned out great and she was update to us and explain the…read moreprocess and repairs.

Sure would love a call back let alone contact, I called last Thursday to get some answers well that…read moredoesnt happen, Also Caliber check you email sent a message last night maybe reach out to me the Jeremy estimator on my car must be out to lunch still since Thursday at noon, **UPDATE** Now my car is held hostage because the District manager wants to inspect it after promising today they now get to hold it for another 3 days NEVER AGAIN!

Shout out the Carlos and Valerie! Place is awesome and will come here again. Valerie is…read moreprofessional and has one of the best customer experiences I've ever came across. Carlos knows his stuff and has top tier integrity. Felt like I was talking to my uncle and he was there to save my civic door from being jammed. I appreciate it guys!

Huge shout out to the people who own and run this repair shop. The bumper of my car got pulled off…read moreand I was sure that I was going to have to replace the entire from part of my car, however Collision Auto Repair Specialist was recommended to me by a co-worker. I call and was able to get my car in the next morning. They attached my bumper back into place within 10-15 minutes and it looked perfect, and better yet they didn't even charge me for the repair. This place has the friendliest and kindest owners which really restored my trust and faith in people.

Had my vehicle serviced for damage to the side of my truck . I have had bad experiences with other…read morebody shops and incorrect color match . Color match was solid and overall customer service I was helped by Jacob he worked with my busy schedule and deposit .

While I just picked up my vehicle today after it being services and repaired by Caliber Collision…read moreon Bear Valley Road, Hesperia ... I do highly recommend them. I was concerned that my insurance company would not replace my damaged door with a new factory door ... however, "Maurice" my technician, did a great job in getting my car repaired so that I feel it has the same strength and safety as before my car was damaged. This facility, while busy, is clean, accommodating and I really felt that Maurice actually cared about the things I cared about. I will always appreciate his help, that of his receptionist, and the work done by unseen workers who are behind the scene. Thank you Caliber. I am traditionally a person who likes to patronize small family businesses, as that is my business ... but in this case, this large corporation owned company did a great job. Thanks again.