Dreams Jade Resort & Spa Photos
Recommended Reviews - Dreams Jade Resort & Spa
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Let me start by saying I think this place is more like 3.5 stars so I rounded up. First, this resort was "chosen" for me as part of a package deal for my friend's wedding and the booking was through a travel company so this part was easy for me and check in was just as easy. When we arrived to our room we were pleased with the layout and overall cleanliness of the room but what was frowned upon for me was the size of the pillows on the bed, they were smaller than standard size. Additionally, when I moved the pillows I could see that leather headboard was worn and had some spots that were discolored, not a big deal but something that I did frown upon. That's the only complaint that I had about my room, it was clean and smelled good. The size of the resort is manageable - what I mean by this is that it was small enough to navigate easily but large enough that it holds a multiple shops, about 7 restaurants that had fairly nice offerings. I did not dine at all but I did dine at 2 specialty restaurants (Cin Cin - Mediterranean cuisine and Tamarind - Mexican cuisine) and the buffet restaurant - this was where the .5 deduction comes into play, the offerings were mostly the same each day; compared to the experience that I've had at other all inclusive resorts, this was odd to me because other resort buffets had more variety. The beach was OK, what I liked most was that there were workers that cleaned the seaweed from the beach every so often. There were multiple pools on the resort which was nice. There were shows and/or events happening every night also which was nice too. Overall for the price point, my experience was good.
We took a family trip with 6 adults and 2 children. We're ultimate members and that actually helped us enjoy our moments together. Greeted with cold towels and our room was great Jr. Suite with ocean view was amazing The preferred club served cocktails and snacks with a relaxed laid back atmosphere acess to the Mecuri club made breakfast special for us with excellent ocean views Buffet for breakfast and lunch with family. Dinner at the Capers, Cin Cin, Spice, and plenty of bar food options poolside our favorite was CIn Cin. The beach was fine and water felt great that had a place we could check the kids in when needed time adults only Kids Korner they loved it.. The only issue is they try and hawk you into coupons for credits for 90 minute presentation of time share future vacation options. We simply said no thanks about 10 times and they quit asking our stay was 4 nights the service was exceptional and we never had to ask for anything such as towels,coffee etc always clean and ready for us when we return from our activities.
After reading all the mediocre reviews on this resort I have to say I ended up being pleasantly surprised with my stay. It was a brief one but I tried to take in as much as possible while I was there. The resort itself is very beautiful, clean, and updated. Size wise it's not a massive resort but just big enough to feel like your not constantly bumping into other guests during your stay. Check in was simple and only took about 10 minutes. My guest suite was nice and absolutely perfect for 2 people (7303). It was a pool and ocean view king suite with a living room, a spacious balcony with jacuzzi, fully stocked mini fridge, 2 closets, large shower with rain shower head, and a his and hers vanity in the bathroom. There are 5 restaurants on the property. An all day buffet spot, an Asian restaurant, an Italian, French, and a Mexican. Depending on what time you go, reservations are needed for most of them to avoid a long wait. I was pleased with the buffet offerings so that's where I ate each time. The food was always flavorful and fresh plus the selection was plentiful. There's activities going on in various parts of the property all day, every day so there's always something to do for both adults and children. There's also a kids club (explorer's club) that's available from 9am-10pm for ages 3-12.
As you will notice, this resort is picturesque of a Cancun luxury visit. Upon arrival, the villa is an oasis dripping with opulence and courtesy. Greeted with cool wet towels and curbside services. It is felt that you have friends here in Mexico. Be wary of the friendliness once inside. There are all sorts of extras here like membership services and premium services. Learn to say NO to others asking you to step away and into their offices. The wolves will strip your afternoon away and a resentment of a purchased membership that you didn't want. Once you managed the sales pitch stay within your bounds to a mediocre stay. Staff was saccharine sweet. Often they are watching you and policing your every turn. We found our way into the adult pool with a swim up bar. A beautiful morning, a nice cool plunge and tried out a rum drink... a young man walked up to take our room number and managed us out of the pool area spoiling our fun. It was a $hitty thing he did. Eye-balled us the entire time. We spent a small fortune upon getting here and yet the Dream Police is making it a nightmare at this facility. Left the area and ended up near the kiddie pool on the loud side of our hotel existence. Earlier in our visit, my family member was exhibiting signs of heat exhaustion and was feeling ill. In need of a vessel for her to vomit in I had requested assistance from the barkeep, in return gave me a small glass which didn't help. He was aggravated by my request and I almost let my sister vomit all of their couch. Instead, I grabbed another glass in which saved the day. He was a prick and notified his manager of my request. He was of no help. Ugh! My other diagnoses of this hotel fails further...As a Foodie, there were small perks to eating here. The Carnival restaurant has an endless Smorgasbord styles of food. If you're gonna eat, Eat here. Some of it is actually delicious. Other restaurants are fair to midline. Other things I've experienced is room stuff such as the elevator didn't rise up to our floor. It just didn't work. The corridors were not lit. It was hard to see our door to our room. The tub had a slow leak so we would always hear it drain out. We had no bucket to collect ice. And upon requesting service for a plastic bag for the ice, the ice machine didn't work. I know there are many problems getting a place like this operating but I felt it not worth our flying down here for a vacation. I'd rather stay stateside and get more for my money. They should be bending over backwards for us to help improve the Dream hotel.
This was our second stay at Dreams Jade in just over a year. This stay was as members of the Unlimited Vacation Club and was wonderful. We were greeted with cold towels, champagne, and check-in was a breeze. We grabbed a quick lunch while luggage was taken to our clean, spacious room. The beach was clean although the ocean was on red flag during our stay (just after the hurricane). The pools were clean and plenty of towels were available. My husband and I spent our time playing pickleball with Angel, taking the bike tour to town with Dylan, and of the evening would enjoy dinner and the nightly shows. Wait times for dinner at the restaurants can be long, but room service is also available and included. Our favorite restaurant is Capers, but Tamarindo serves up a delicious nightly margarita not available at the bars. The teppanyaki table is quite entertaining and Miguel puts on quite the show! The adult preferred pool is the best! The server, Al, and the hammocks over the pool with beach view are amazing! We definitely recommend staying here for adults and kiddos and look forward to returning!
Booked through Expedia but apparently was never charged. Front desk calls 45 min. after we'd checked in, signed paperwork, etc. and given keys to our room (sans luggage) to say we didn't pay. Arrived to the room with a VIP banner strapped to the door, but never saw any VIP treatment or differentiating between the next room. We also paid for a Junior Suite Ocean View, but was given a garden view. The railing was unstable & needed repair. I almost fell the first time I tried using it. Room safe was broken, as well, and was unusable for the duration of our trip. Pile of sand on the floor in the living area - was that area of the room just never cleaned? Food throughout the resort was blah at best. Most drinks were watered down to accommodate such a large number of guests. Your best bet is canned beer and bottled water. Overall, the staff were friendly, but this is not a resort I'd like to return to.
Don't make people go on app to request room cleaning. Just do it or ask when you check in if you want daily clean or every other day or whatever! You need to Improve the food quality. Get better pillows, stop locking the temp you can cool your room down to. Its 90 out. 60 might be comfortable for sleeping but you cant set it any lower than 68. Offer ice machines in the buildings instead of having to get room service. Stop trying to get the pushy people to get you to buy future vacation discounts. We backed out after hearing the cheapest deal was $ 15,000 for 15 years of discounted resort stays at many of this chains properties. Be attentive to guests. Follow up with problems they have.
The most amazing hospitality imaginable. I don't even know where to start, we had the most incredible week at Dreams Jade. The weather was absolutely perfect! Our room was massive and offered the most amazing views. This was our very first experience at an all inclusive resort. We made sure to try and utilize every possible amenity granted to us to ensure we made the most of our trip. There are a few things that's I'd like to highlight about our trip. The Hospitality: this was unmatched to anything we have ever experience in our lives. Every single member of the staff at Dreams Jade was so unbelievably welcoming!! I cannot stress this enough, we felt so welcomed everywhere we went. I want to thank each and every single person at this beautiful resort for making our stay so special. I truly believe the people that work here are the reason that this place is so magical. The individuals that I wanted to highlight were Cesar, Javier, and Abdias. These three amazing individuals all worked at the The Reef Bar during our stay. From the moment we arrived until the moment we left, these three made us feel so special. They went above and beyond every single day to make us feel as if we were at home, surrounded by Family. We learned so much about them and their families, they taught hs a great deal and also made she we were never thirsty! Cesar Introduced me to The Cantarito, this is something I will carry with me forever. The most amazing cocktail I have ever had the experience of enjoying. It was also not the easiest drink to make and they never once hesitated to make me another. He and Javier made them exceptionally! The Food: If there was one thing I could complain about, it would be the food. This is specific to me though. I am a vegetarian and I felt very limited during my dining experiences. The buffet offered the most variety obviously, but even still after a few days it all became very monotonous. My favorite meal during our Stay was without question at Tamarindo. The Beet carpaccio and Vegetarian Enchiladas was exquisite! None of my meals at any of the other places came close to Tamarindo. Although, I would like to point out that during our dinner at Spice, the server too it upon himself to order us a Vegetarian Roll that was amazing! It's that level of hospitality that needs to be highlighted. Such an incredible gesture. The Pools: we mostly used the adults only pool because it was so close to our room. The pool was so beautiful and so peaceful. One of my favorite things about the adults only pool was how quiet it was and how amazing the hospitality staff was. Though it did definitely seem to lack the energy of the main pool. The Activities: Dreams Jade most certainly does an amazing job in keep you busy if you let them! A few of the highlights for us would be the bike ride into Puerto Morelos with Christian. He was the most inviting guide and you can feel how genuine he is and how much he really enjoyed what he was doing! Thank you so much Christian for taking us to the town. We also loved used the Kayaks and Catamaran to explore the waters. The nightly shows were also so amazing! The Guests: We met so many amazing people from all over the world. Do not hesitate to interact with other guests. Most of the things we did and enjoyed the most were based on recommendations made by other guests. You will make friends and it will just add to your experience. Final thoughts: if you are looking for somewhere to have an amazing getaway, I highly recommend Dreams Jade! I can't even fathom there being a better hospitality experience in all of Mexico. I feel so honored to have gotten to share a small piece of my life with such incredible people!
Dreams Jade is a nice resort. The common areas are kept clean and overall is a beautiful atmosphere. I came to Dreams with my two kids, looking to relax and enjoy our time together. Upon our arrival, we were stopped at the front gate where a staff member checks that you have a reservation before allowing you to enter. I liked this. It gave me a lot of comfort knowing not just anyone could come into the resort. Once onto the property the bellman greeted us with the warmest welcome. The check in process wasn't as friendly. The receptionist didn't even look up to greet me, she barely spoke and it felt a bit cold. Once we were assigned our room, the salesmen come over to get you to register for the timeshare pitch. I AM A STICKLER FOR THIS. I don't like overly aggressive sales people. Ruben was nice but didn't take no for an answer easily. He even went as far as showing me a picture of his family and kids that he needed to support. I ended up agreeing to attend in the morning but not if it took up time away from my kids. He agreed I didn't have to stay just check in and say no, thank you and he would get his commission. This didn't end well as the next morning I showed up and was told I had to stay the full 1.5 hour presentation. I was here with just me and my two young kids and that was an instant deal breaker. They told me I had to attend since I signed up. They even went as far as calling the room and reiterating what I already declined. The rooms are outdated and I was fairly disappointed. The bathroom shower doors were made of glass and were full of soap scum. A few times the power kept going on. That was a drag when trying to blow dry my hair. The staff here are kind. Very welcoming. I loved how friendly everyone was. The restaurants often didn't have everything on the menu. Which was a bummer. The buffet had the best food in my opinion but be prepared to wait in a HOT line to be seated. It was torture waiting and sweating just to be seated. Carpers was good. But the menu was limited as several of the menu items weren't available. I ate the shrimp risotto. It was ok. Not my favorite. I also tried CinCin and had the beef stir fry. This was probably the best meal I had the entire trip. Same instance as Capers, the food was limited. They had no fish. But luckily what I was able to order was quite satisfying. Spice was a no go for me. We were sat immediately but waited about 20 minutes just to be greeted and the food was not to our liking at all. The burgers, nachos and fries at the pool was our to go to throughout the day. It was easy and good. The pool was so fun. We didn't have any issues finding seating. The drinks were good but barely any alcohol. This is where we spent most of our time and it was enjoyable. The kids club was a hit at first. Until I started to notice some issues. First it's not full time babysitting as most of the events require the parents to attend and keep your kid until the event ended. Which was fine but not what I expected. I also had an incident with one of the ladies speaking rudely to my child and the last straw was when one of the staff said my son used profanity and my child was not only shocked by the allegation but cried about it not being true. Eventually, didn't return my kid. I think this is more of a preference as I'm not someone who normally leaves my kids with anyone. So I would say it's not for me. But Ana was kind and amazing. Overall, dreams is a cool resort. I didn't have my best first resort experience here. Again, I would leave that up to preference. I would probably book somewhere else first before I would return here.
Bring the kids. Spend family time at the pool or beach and if you want to enjoy a few hours of me-time, you can drop them of anytime from 10am to 8pm at the Kids Club! It's massive and they have tons of activities and will bring your kid to the buffet for meals at meal times if you want. Like any all-inclusive stay, restaurants have set opening times so be prepared to not eat what you want when you want. Room service is always available but the menu changes and is limited to certain timeframes as well. To get around that if we knew we wanted to eat early in the morning before an excursion- room service. Drinks - ample bars around. To get the most out of your buck, drink as much as you can drink LOL Highly recommend to download the app to navigate your schedule. The layout of the hotel makes sense. All the eating spots are relatively in one area. If you have kids, stay close to the pool and not book the preferred club rooms, the pools there are adult only and quite a walk to the main pool. If you do want to stay ay the preferred club rooms, request a room in the 6th building pool view, its closest to the center and main areas . If you get a garden view on the 6th building you might be people watching some weddings and receptions (dancing and loud music til around midnight) in the evenings. Beach area is ok. They try their best to clear the kelp with a big tractor. I was surprised with the amount of kelp this time of year (Feb) since it usually comes in June/summer months. Sigh for climate change. Staff is very friendly. We had no trouble with them. Food was ok. Not the best but we found that the made to order sections at the buffet are your best bet. We only stayed for 3 days and were there for a wedding. We stayed at Fairmont Mayakoba 3 days prior and although that was higher end, I would also give it 4 stars for other reasons. The waitstaff kept offering drinks at the reception. Were eager to keep the tables clean. Service was really good. Room was not exactly what was pictured, but I didn't need to complain. We got the preferred junior ocean view but got a room with a partial view of the ocean from afar and mostly the garden view. It was clean and sufficient for our needs. It was a bit of a walk since we were at building 8 from the other end of the hotel and we had to traverse to the other side to get to the pool. Building 9 is the furthest from anywhere but the adult only pool if that's your preference. They did keep the rooms clean and would even have a turndown service which I don't think was noted for the preferred club or maybe I did not pay attention. Spa was great! We did the 1hr massage and hydrotherapy after dropping of our kid at the kids club. Felt relaxed. Did not expect to be ushered through to every step of hydrotherapy but it was fine. The attendant could use some more finesse in his voice but maybe thats just how his manner of speaking is. Like I said by bar is low so it was more than I expected. If you want to avoid getting sold a time share, just say you have an excursion planned, a van waiting and need a quick check-in to anyone that greets you and ushers you to reception, even at the reception. That's what we did LOL I am giving it 4 stars because I have lowered my expectations for all-inclusive resorts. It can be hit or miss. Those who have tried all-inclusive places before, know this. Their service and staff were polite and good, they kept the facilities clean. The room was always clean and the beds were always made. The Kids Club is definitely a winner for me.
3 months ago
This is a wonderful resort, y'all! The amenities, the service, and the views are spectacular!! The staff was great! Very attentive and friendly. I visited this resort last week for the Cancún Jazz Festival. It was amazing! I'm withholding one star for two reasons. the bathtub in our room was dirty. 2 the food was mediocre. I expected more flavor in Mexico but sadly I was disappointed. Still I recommend this spot. Also great for weddings. read more
7 months ago
We had a nice stay overall, with some highlights and a few disappointments. Our hotel room itself was very comfortable, featuring a large shower and a beautiful soaking tub, which we really enjoyed. One downside, however, was that the walls were quite thin--you could clearly hear the comings and goings of people outside, which made it less relaxing at times. A positive was that room service was available until about 2:00 a.m., which was very convenient. The resort advertised six restaurants, but unfortunately, every night one of them was closed with no clear communication about which one. Because of this, we missed out on dining at one restaurant we were hoping to try on our last night, which was disappointing. Upon arrival, we were asked if we were celebrating anything special and mentioned that it was our honeymoon. The staff did put up a nice banner and provided champagne, which was a thoughtful touch. However, we were told a special dinner was being arranged for us, and when we arrived, there was nothing different or special done, which was a letdown. The pool area was nice, and the swim-up bar was a fun feature, but it closed at 5:00 p.m. I really wish it had stayed open until at least sunset. As for the food, it was decent across the restaurants--most places felt like about a 3 out of 5 stars. One standout experience was an excursion we booked through the hotel to visit four different cenotes. It was absolutely worth the money and included transportation, snacks, drinks, and a full day exploring the cenotes. Highly recommend this experience. The beach itself was very clean, but swimming in the ocean was difficult due to the number of rocks. On a positive note, we felt very safe during our stay--the hotel was secure and had visible security measures when entering and exiting the property. Overall, a decent resort with some great amenities and experiences, but better communication and follow-through on special occasions would really improve the guest experience. read more
Let me start by saying I think this place is more like 3.5 stars so I rounded up. First, this resort was "chosen" for me as part of a package deal for my friend's wedding and the booking was through a travel company so this part was easy for me and check in was just as easy. When we arrived to our room we were pleased with the layout and overall cleanliness of the room but what was frowned upon for me was the size of the pillows on the bed, they were smaller than standard size. Additionally, when I moved the pillows I could see that leather headboard was worn and had some spots that were discolored, not a big deal but something that I did frown upon. That's the only complaint that I had about my room, it was clean and smelled good. The size of the resort is manageable - what I mean by this is that it was small enough to navigate easily but large enough that it holds a multiple shops, about 7 restaurants that had fairly nice offerings. I did not dine at all but I did dine at 2 specialty restaurants (Cin Cin - Mediterranean cuisine and Tamarind - Mexican cuisine) and the buffet restaurant - this was where the .5 deduction comes into play, the offerings were mostly the same each day; compared to the experience that I've had at other all inclusive resorts, this was odd to me because other resort buffets had more variety. The beach was OK, what I liked most was that there were workers that cleaned the seaweed from the beach every so often. There were multiple pools on the resort which was nice. There were shows and/or events happening every night also which was nice too. Overall for the price point, my experience was good. read more
We took a family trip with 6 adults and 2 children. We're ultimate members and that actually helped us enjoy our moments together. Greeted with cold towels and our room was great Jr. Suite with ocean view was amazing The preferred club served cocktails and snacks with a relaxed laid back atmosphere acess to the Mecuri club made breakfast special for us with excellent ocean views Buffet for breakfast and lunch with family. Dinner at the Capers, Cin Cin, Spice, and plenty of bar food options poolside our favorite was CIn Cin. The beach was fine and water felt great that had a place we could check the kids in when needed time adults only Kids Korner they loved it.. The only issue is they try and hawk you into coupons for credits for 90 minute presentation of time share future vacation options. We simply said no thanks about 10 times and they quit asking our stay was 4 nights the service was exceptional and we never had to ask for anything such as towels,coffee etc always clean and ready for us when we return from our activities. read more
6 months ago
1 year ago
After reading all the mediocre reviews on this resort I have to say I ended up being pleasantly surprised with my stay. It was a brief one but I tried to take in as much as possible while I was there. The resort itself is very beautiful, clean, and updated. Size wise it's not a massive resort but just big enough to feel like your not constantly bumping into other guests during your stay. Check in was simple and only took about 10 minutes. My guest suite was nice and absolutely perfect for 2 people (7303). It was a pool and ocean view king suite with a living room, a spacious balcony with jacuzzi, fully stocked mini fridge, 2 closets, large shower with rain shower head, and a his and hers vanity in the bathroom. There are 5 restaurants on the property. An all day buffet spot, an Asian restaurant, an Italian, French, and a Mexican. Depending on what time you go, reservations are needed for most of them to avoid a long wait. I was pleased with the buffet offerings so that's where I ate each time. The food was always flavorful and fresh plus the selection was plentiful. There's activities going on in various parts of the property all day, every day so there's always something to do for both adults and children. There's also a kids club (explorer's club) that's available from 9am-10pm for ages 3-12. read more
1 year ago
Everything went well, No issues! I would not recommend taking a ferry to cozumel. Overrated, 12 hour long journey for 1 hour of crystal clear water. read more
2 years ago
As you will notice, this resort is picturesque of a Cancun luxury visit. Upon arrival, the villa is an oasis dripping with opulence and courtesy. Greeted with cool wet towels and curbside services. It is felt that you have friends here in Mexico. Be wary of the friendliness once inside. There are all sorts of extras here like membership services and premium services. Learn to say NO to others asking you to step away and into their offices. The wolves will strip your afternoon away and a resentment of a purchased membership that you didn't want. Once you managed the sales pitch stay within your bounds to a mediocre stay. Staff was saccharine sweet. Often they are watching you and policing your every turn. We found our way into the adult pool with a swim up bar. A beautiful morning, a nice cool plunge and tried out a rum drink... a young man walked up to take our room number and managed us out of the pool area spoiling our fun. It was a $hitty thing he did. Eye-balled us the entire time. We spent a small fortune upon getting here and yet the Dream Police is making it a nightmare at this facility. Left the area and ended up near the kiddie pool on the loud side of our hotel existence. Earlier in our visit, my family member was exhibiting signs of heat exhaustion and was feeling ill. In need of a vessel for her to vomit in I had requested assistance from the barkeep, in return gave me a small glass which didn't help. He was aggravated by my request and I almost let my sister vomit all of their couch. Instead, I grabbed another glass in which saved the day. He was a prick and notified his manager of my request. He was of no help. Ugh! My other diagnoses of this hotel fails further...As a Foodie, there were small perks to eating here. The Carnival restaurant has an endless Smorgasbord styles of food. If you're gonna eat, Eat here. Some of it is actually delicious. Other restaurants are fair to midline. Other things I've experienced is room stuff such as the elevator didn't rise up to our floor. It just didn't work. The corridors were not lit. It was hard to see our door to our room. The tub had a slow leak so we would always hear it drain out. We had no bucket to collect ice. And upon requesting service for a plastic bag for the ice, the ice machine didn't work. I know there are many problems getting a place like this operating but I felt it not worth our flying down here for a vacation. I'd rather stay stateside and get more for my money. They should be bending over backwards for us to help improve the Dream hotel. read more
2 years ago
This was our second stay at Dreams Jade in just over a year. This stay was as members of the Unlimited Vacation Club and was wonderful. We were greeted with cold towels, champagne, and check-in was a breeze. We grabbed a quick lunch while luggage was taken to our clean, spacious room. The beach was clean although the ocean was on red flag during our stay (just after the hurricane). The pools were clean and plenty of towels were available. My husband and I spent our time playing pickleball with Angel, taking the bike tour to town with Dylan, and of the evening would enjoy dinner and the nightly shows. Wait times for dinner at the restaurants can be long, but room service is also available and included. Our favorite restaurant is Capers, but Tamarindo serves up a delicious nightly margarita not available at the bars. The teppanyaki table is quite entertaining and Miguel puts on quite the show! The adult preferred pool is the best! The server, Al, and the hammocks over the pool with beach view are amazing! We definitely recommend staying here for adults and kiddos and look forward to returning! read more
4 years ago
Booked through Expedia but apparently was never charged. Front desk calls 45 min. after we'd checked in, signed paperwork, etc. and given keys to our room (sans luggage) to say we didn't pay. Arrived to the room with a VIP banner strapped to the door, but never saw any VIP treatment or differentiating between the next room. We also paid for a Junior Suite Ocean View, but was given a garden view. The railing was unstable & needed repair. I almost fell the first time I tried using it. Room safe was broken, as well, and was unusable for the duration of our trip. Pile of sand on the floor in the living area - was that area of the room just never cleaned? Food throughout the resort was blah at best. Most drinks were watered down to accommodate such a large number of guests. Your best bet is canned beer and bottled water. Overall, the staff were friendly, but this is not a resort I'd like to return to. read more
1 year ago
2 years ago
Don't make people go on app to request room cleaning. Just do it or ask when you check in if you want daily clean or every other day or whatever! You need to Improve the food quality. Get better pillows, stop locking the temp you can cool your room down to. Its 90 out. 60 might be comfortable for sleeping but you cant set it any lower than 68. Offer ice machines in the buildings instead of having to get room service. Stop trying to get the pushy people to get you to buy future vacation discounts. We backed out after hearing the cheapest deal was $ 15,000 for 15 years of discounted resort stays at many of this chains properties. Be attentive to guests. Follow up with problems they have. read more
The most amazing hospitality imaginable. I don't even know where to start, we had the most incredible week at Dreams Jade. The weather was absolutely perfect! Our room was massive and offered the most amazing views. This was our very first experience at an all inclusive resort. We made sure to try and utilize every possible amenity granted to us to ensure we made the most of our trip. There are a few things that's I'd like to highlight about our trip. The Hospitality: this was unmatched to anything we have ever experience in our lives. Every single member of the staff at Dreams Jade was so unbelievably welcoming!! I cannot stress this enough, we felt so welcomed everywhere we went. I want to thank each and every single person at this beautiful resort for making our stay so special. I truly believe the people that work here are the reason that this place is so magical. The individuals that I wanted to highlight were Cesar, Javier, and Abdias. These three amazing individuals all worked at the The Reef Bar during our stay. From the moment we arrived until the moment we left, these three made us feel so special. They went above and beyond every single day to make us feel as if we were at home, surrounded by Family. We learned so much about them and their families, they taught hs a great deal and also made she we were never thirsty! Cesar Introduced me to The Cantarito, this is something I will carry with me forever. The most amazing cocktail I have ever had the experience of enjoying. It was also not the easiest drink to make and they never once hesitated to make me another. He and Javier made them exceptionally! The Food: If there was one thing I could complain about, it would be the food. This is specific to me though. I am a vegetarian and I felt very limited during my dining experiences. The buffet offered the most variety obviously, but even still after a few days it all became very monotonous. My favorite meal during our Stay was without question at Tamarindo. The Beet carpaccio and Vegetarian Enchiladas was exquisite! None of my meals at any of the other places came close to Tamarindo. Although, I would like to point out that during our dinner at Spice, the server too it upon himself to order us a Vegetarian Roll that was amazing! It's that level of hospitality that needs to be highlighted. Such an incredible gesture. The Pools: we mostly used the adults only pool because it was so close to our room. The pool was so beautiful and so peaceful. One of my favorite things about the adults only pool was how quiet it was and how amazing the hospitality staff was. Though it did definitely seem to lack the energy of the main pool. The Activities: Dreams Jade most certainly does an amazing job in keep you busy if you let them! A few of the highlights for us would be the bike ride into Puerto Morelos with Christian. He was the most inviting guide and you can feel how genuine he is and how much he really enjoyed what he was doing! Thank you so much Christian for taking us to the town. We also loved used the Kayaks and Catamaran to explore the waters. The nightly shows were also so amazing! The Guests: We met so many amazing people from all over the world. Do not hesitate to interact with other guests. Most of the things we did and enjoyed the most were based on recommendations made by other guests. You will make friends and it will just add to your experience. Final thoughts: if you are looking for somewhere to have an amazing getaway, I highly recommend Dreams Jade! I can't even fathom there being a better hospitality experience in all of Mexico. I feel so honored to have gotten to share a small piece of my life with such incredible people! read more
Dreams Jade is a nice resort. The common areas are kept clean and overall is a beautiful atmosphere. I came to Dreams with my two kids, looking to relax and enjoy our time together. Upon our arrival, we were stopped at the front gate where a staff member checks that you have a reservation before allowing you to enter. I liked this. It gave me a lot of comfort knowing not just anyone could come into the resort. Once onto the property the bellman greeted us with the warmest welcome. The check in process wasn't as friendly. The receptionist didn't even look up to greet me, she barely spoke and it felt a bit cold. Once we were assigned our room, the salesmen come over to get you to register for the timeshare pitch. I AM A STICKLER FOR THIS. I don't like overly aggressive sales people. Ruben was nice but didn't take no for an answer easily. He even went as far as showing me a picture of his family and kids that he needed to support. I ended up agreeing to attend in the morning but not if it took up time away from my kids. He agreed I didn't have to stay just check in and say no, thank you and he would get his commission. This didn't end well as the next morning I showed up and was told I had to stay the full 1.5 hour presentation. I was here with just me and my two young kids and that was an instant deal breaker. They told me I had to attend since I signed up. They even went as far as calling the room and reiterating what I already declined. The rooms are outdated and I was fairly disappointed. The bathroom shower doors were made of glass and were full of soap scum. A few times the power kept going on. That was a drag when trying to blow dry my hair. The staff here are kind. Very welcoming. I loved how friendly everyone was. The restaurants often didn't have everything on the menu. Which was a bummer. The buffet had the best food in my opinion but be prepared to wait in a HOT line to be seated. It was torture waiting and sweating just to be seated. Carpers was good. But the menu was limited as several of the menu items weren't available. I ate the shrimp risotto. It was ok. Not my favorite. I also tried CinCin and had the beef stir fry. This was probably the best meal I had the entire trip. Same instance as Capers, the food was limited. They had no fish. But luckily what I was able to order was quite satisfying. Spice was a no go for me. We were sat immediately but waited about 20 minutes just to be greeted and the food was not to our liking at all. The burgers, nachos and fries at the pool was our to go to throughout the day. It was easy and good. The pool was so fun. We didn't have any issues finding seating. The drinks were good but barely any alcohol. This is where we spent most of our time and it was enjoyable. The kids club was a hit at first. Until I started to notice some issues. First it's not full time babysitting as most of the events require the parents to attend and keep your kid until the event ended. Which was fine but not what I expected. I also had an incident with one of the ladies speaking rudely to my child and the last straw was when one of the staff said my son used profanity and my child was not only shocked by the allegation but cried about it not being true. Eventually, didn't return my kid. I think this is more of a preference as I'm not someone who normally leaves my kids with anyone. So I would say it's not for me. But Ana was kind and amazing. Overall, dreams is a cool resort. I didn't have my best first resort experience here. Again, I would leave that up to preference. I would probably book somewhere else first before I would return here. read more
1 year ago
Bring the kids. Spend family time at the pool or beach and if you want to enjoy a few hours of me-time, you can drop them of anytime from 10am to 8pm at the Kids Club! It's massive and they have tons of activities and will bring your kid to the buffet for meals at meal times if you want. Like any all-inclusive stay, restaurants have set opening times so be prepared to not eat what you want when you want. Room service is always available but the menu changes and is limited to certain timeframes as well. To get around that if we knew we wanted to eat early in the morning before an excursion- room service. Drinks - ample bars around. To get the most out of your buck, drink as much as you can drink LOL Highly recommend to download the app to navigate your schedule. The layout of the hotel makes sense. All the eating spots are relatively in one area. If you have kids, stay close to the pool and not book the preferred club rooms, the pools there are adult only and quite a walk to the main pool. If you do want to stay ay the preferred club rooms, request a room in the 6th building pool view, its closest to the center and main areas . If you get a garden view on the 6th building you might be people watching some weddings and receptions (dancing and loud music til around midnight) in the evenings. Beach area is ok. They try their best to clear the kelp with a big tractor. I was surprised with the amount of kelp this time of year (Feb) since it usually comes in June/summer months. Sigh for climate change. Staff is very friendly. We had no trouble with them. Food was ok. Not the best but we found that the made to order sections at the buffet are your best bet. We only stayed for 3 days and were there for a wedding. We stayed at Fairmont Mayakoba 3 days prior and although that was higher end, I would also give it 4 stars for other reasons. The waitstaff kept offering drinks at the reception. Were eager to keep the tables clean. Service was really good. Room was not exactly what was pictured, but I didn't need to complain. We got the preferred junior ocean view but got a room with a partial view of the ocean from afar and mostly the garden view. It was clean and sufficient for our needs. It was a bit of a walk since we were at building 8 from the other end of the hotel and we had to traverse to the other side to get to the pool. Building 9 is the furthest from anywhere but the adult only pool if that's your preference. They did keep the rooms clean and would even have a turndown service which I don't think was noted for the preferred club or maybe I did not pay attention. Spa was great! We did the 1hr massage and hydrotherapy after dropping of our kid at the kids club. Felt relaxed. Did not expect to be ushered through to every step of hydrotherapy but it was fine. The attendant could use some more finesse in his voice but maybe thats just how his manner of speaking is. Like I said by bar is low so it was more than I expected. If you want to avoid getting sold a time share, just say you have an excursion planned, a van waiting and need a quick check-in to anyone that greets you and ushers you to reception, even at the reception. That's what we did LOL I am giving it 4 stars because I have lowered my expectations for all-inclusive resorts. It can be hit or miss. Those who have tried all-inclusive places before, know this. Their service and staff were polite and good, they kept the facilities clean. The room was always clean and the beds were always made. The Kids Club is definitely a winner for me. read more
3 years ago
After reading mixed reviews about Dreams Jade I was a bit nervous to arrive but lead with an open mind- and boy was I impressed! I experienced a nearly flawless six days and five nights at the resort and could not possibly run out of positive things to say! Upfront, the two common gripes I saw were regarding check in time and rooms. Yes, check in did take a while, but in the meantime your bags are taken so you are not weighed down and you are more than welcome to roam the grounds and visit any of the bars which makes the time fly right by. As for rooms, sure they may not be the most glamorously decorated, but you are on the beach and that salt air is not a friend to finer things. Rooms are for sleeping and showering and they've got that covered! You will see all of my pictures are of the food, another target of bad reviews. We must have been eating at two different resorts because I can personally say everything I ate was absolutely spot on! From Mercure, the French restaurant with beautiful presentations to Tamarindo boasting Mexican flavors my Texas heart was craving, down to the buffet for a new selection every breakfast and lunch- Dreams Jade didn't miss. I was at the resort for a wedding of roughly 100 people and I cannot recall a single complaint from any of them. Day time is perfect for spending at the pool and joining in the various and plentiful activities offered and at night there is a special rotating show offered. Unfortunately we never made it to the show as we are a handful of dancing fools, which meant we may have accidentally spent every single night at the sports bar/dance club. As for the wedding, the ceremony itself was planted in front of a breathtaking view that was on site yet somehow felt secluded and personal. The reception made for an incredible party, and guests were wined and dined to their hearts desire. The last comment I would like to make is regarding staff- it is apparent that the staff at Dreams Jade not only appreciate, but enjoy their jobs. There was never a time where we were not greeted with a smile or a laugh and staff were quick to jump in with jokes and anecdotes that made you feel you were among friends. Never once did we feel ignored or that we weren't receiving the best service possible. It is always a huge plus to see employees enjoying what they do and to see them all have so much fun made for a stellar environment. read more
9 months ago
1 year ago
My 1st time at an all-inclusive resort and it was fabulous! I have been to resorts before but never all inclusive. Most of the staff were very friendly. Ana from The health spa was the most friendly, kind, and genuine person there! She remembered who we were my parents, our stay, our future plans to come back. Really top notch which added that special element. I recommend you specifically ask for her if you do Spa treatment. Wife and I did a beach massage. It was overall decent, but not as private as we wanted. But was cool to get a beach side massage! Next time we will opt for indoor. There was a timeshare section which the resort tries to get you into. They did not explain much ahead of time. My parents got some resort cash for their time. So we tried it out. Overall, the sales rep we had, Benjamin was very personable, kind and talked to us like humans. We actually liked the guy a lot, but were not ready to buy anything. Then We met is boss.. who was not polite and rather crass and has that used car salesman type feel. We really were not in the mood to hear any more. Lastly, we did not get as much resort voucher cash as my parents. So I felt doped that we wasted our time. Overall. They have good deals for people that vacation regularly. If that meets your needs go there and Specifically ask for Benjamin. Otherwise stay away. It's not worth wasting 1-2hrs of your time when everything is paid for already. The pools close at 7pm. The grill and bar is near by so you can hang out the whole day! They have quality nightly shows. They have daily activities such as tennis lessons, archery, yoga which was decent. Acrobatics, dancing, magic shows. The dinner venues are exquisite! Nice to dress up and get a gourmet meal. This place is not huge which is a plus. I will def be ba read more
5 years ago
I was extremely excited to go on this trip and when we came home I was disappointed to say the least. There were many positives on this trip, but the negatives over powered. To begin, getting off the bus from the airport we were offered a cold towel which was a very nice surprise. The employees take your bags in addition to giving us a piece of paper with numbers and letters so they know which bag is yours. They do this so they can bring them to your room later. Check In: We walked inside and begin the check in process while being offered champagne. This was very chaotic. Everything was on paper and there were only 2 people working this area. We arrived with around 30 other people and it took a really long time. Check in at 3:00pm. Once we checked in, we had to tell them which bags were ours even though they gave us an identification tag. We walked to our room which was clean and air conditioned. Our bags came soon after. Drinks and Pool: Each drink I ordered tasted very good but was not strong at all. I am a small women and could have 10+ mixed drinks before I felt a slight buzz. Also, the cups are not cleaned well. Some of my drink still had remnants of the last persons drink in it. I recommend bringing your own cup with a lid. The pool was a great temperature and never packed. The pool lounging chairs are very comfortable and there were also many umbrellas that offer shade. Food/Restaurants: The portions of the appetizers, entrees, and desserts are extremely small. I recommend ordering two of some meals if you are hungry. *Men, do not forget to bring pants and sleeved shirts for nearly all the restaurants. Otherwise you and everyone else you came with will need to eat outside in the heat.* Some of the waitresses and waiters are very responsive, but in some restaurants we did not get waited on for 10+ minutes after sitting down. A couple other things to note... be sure to tip everyone. If you don't, they will not treat you as well as others who do, or tip better. Download the app called "AMResorts" in the App Store. It has everything you need on it, even though half of it does not work. Schedule your COVID-19 test right after you get there for the day they tell you because times fill up fast. When you go to the front desk to pick up your Covid paperwork, assuming you are negative, double check your name is spelled correctly and the date is on it. Otherwise you will not be able to come back home. The date was not on any of our papers so they had to print new ones. Check out is at 12:00pm. They ask you to do a survey and to pay any extra expenses you may have charged to your room. Overall, if I were to return to Mexico, I would choose a different all inclusive. read more
5 years ago
COVID TIMES!! The hotel is around 30-45 mins away from the CUN (Cancun Airport). We got a DIRECT shuttle in our package so that we don't have to worry about our timing. On the way there, there were a couple more people in our van but physically distant and not crowded. When we got to the hotel, the valet concierge met with us. Took our bags and gave us hand sanitizer. Tagged our bags for SANITATION. Asked us to step on a MAT with sanitizer. Then gave us some welcome drinks and a cold towel. We moved to the concierge desk and they took our TEMPERATURES. Just from that short experience, the staff already made us feel safe and as if we were home. We got the PREFERRED CLUB suite, so our front desk area was in a different area. We were escorted in THE LOUNGE, where only preferred club guests are allowed to go. LEONOR greeted us like family and made us comfortable in the nice cool lounge and asked us if we would like to drink something else while she work in our room. We got in earlier than the check-in time so we had to wait, but the great thing is that LEO told us that we can go ahead to the lunch buffet and get some lunch while waiting for our rooms. She explained to us that we get 20mins FREE shiatsu and $200 credit to use in the resort. We got the okay to get to our room and we had another staff that helped us haul our luggage into our room. The first thing we saw was the kind banner saying that it's our HONEYMOON. They prepared us a bottle of champagne in our room and not to mention the STUNNING view. This is what they called the PREFERRED CLUB OCEANVIEW SUITE. In the photos below, we got a king-sized bed and a jetted tub on the balcony (not in photos). Our view of the ocean features a pool which is what they call the PREFERRED CLUB ADULT ONLY POOL which you also get a cabana (First come, first serve), a swim-up bar and a grill bar with food. In this hotel, they have 7 restaurants that offer a variety of food for you to choose from. Most restaurants are open for dinner but the CARNIVAL is only open for breakfast and lunch as a buffet style. We took advantage of the PREFERRED CLUB-only restaurant a la cart breakfast at Capers and you can see my smoked salmon photo there is a must there. Restaurants that they offer are Italian, French, Mediterranean, Mexican and Asian food! We also took advantage of the SPA. They are super accommodating as they combined our 20mins shiatsu with our relaxing massage and felt so relaxed after. Prices may be a little pricey but if you have insurance, you can claim this in your insurance as they are licensed. Overall, the staff are super friendly and make you like their family. They are super helpful and try to help you as much as they can. read more
8 years ago
This resort did not disappoint at all! My husband and I planned a trip to Cancun to celebrate life and after research the now Jade had exactly what we wanted. A room with a view of the ocean, a jacuzzi on the balcony and all inclusive We upgraded to the preferred club so upon arrival we were greeted with cool towels and champagne! It was amazing made us feel super important. When we checked in the staff were friendly but it was late so I assumed they were ready to go home because they seemed a tad bit agitated. Walking to our room the staff took a picture of us, they took so many pictures of us throughout our trip with no problem and I loved that. When we got to our room it was beautiful! 1 bedroom suite with a breathtaking view. We quickly took shots, got dressed and headed to the bar on the beach which had the most funniest amazing bartender ( I miss him ) things shut down around 12am so we headed back to the room for jacuzzi fun! Listening to the waves hit against the sand under the moonlight on a balcony in a jacuzzi was indescribable so happy the now jade allowed us to experience that. The beds weren't as comfortable as I thought but it was manageable. Being a preferred member we had access to a private pool, the swim up bar was my favorite part, we had too many drinks to count ! They are watered down so drinking tons of drinks is not as bad as if you do it in the states. This bar was chill but we often went to the bar for everyone and it was way more fun! The beach has white sand which I love. The water is super salty so try not to get any in your mouth, it will cause a stomach ache! The food! Omg! We tried the Mexican, the Japanese, the Italian restaurant and the buffet and they were all soooo good! I had the best guacamole of my life! And the breakfast at the buffet with a view of the ocean was everything I could have wanted. Make sure you have on at least a cover up in restaurants and some claimed to have dress code but they honestly didn't care. We went to a booth and got a Great deal on dinner on the beach, and the spa ! 4 stars to both the service and quality! It was incredible, very luxurious! The room service steak was not good at all sad to say ( just wanted to add ) We booked our excursions through the bookit stand at the hotel which I recommend because it's super high online! We went snorkeling, swimming in a cave, zipping and atvs! The only downside was we rented a jet ski from these guys on the beach and the experience sucked! Those guys gets zero stars, we lost the key one guy told us it was fine and another said 8 dollars then when we get the money out atm a third guy said 100$ whhaatt ! Do not try to get over, it was a big commotion over that and we ended up spending 60$ ! Do not go to them! The resort would have got 5 stars without them!! Overall our experience was amazing from arriving to sadly leaving. We met some great people, staff and fellow vacationers, I wouldn't be surprised if we decide to come back to this resort! Loved it read more
My first time at this resort. I had a good time so heres my review. Lets start by discussing location. The hotel is located approximately 30 to 45 minutes from the airporr. The hotel is not in the hotel zone in Cancun. There isnt much near the hotel and if your looking for a party in the hotel zone a cab ride for 4 ppl is $45 one way total. There is a little town near the hotel but its more so bars and it closes early. We booked airport transportation through best day roundtrip. The resort is huge. We were in building 7. And i believe there were 9 buildings in total. We paid a little extra for the preferred which gives you a bigger room, access to the adult pool, and the preferred lounge. This is worth it if your looking for some quiet time by the pool. It's adults only. The room we had had two queen beds. Three sinks, and a living room with a refrigerator stocked with beer and soda.The room has a Jacuzzi on the balcony and we had an ocean view room. The room is cleaned twice a day. The food There were several restaurants we only ate at the French restaurant, the hibachi restaurant. You can not make a reservation for any if the restaurants. It's on a first come basis. Which means come early. They do give out buzzers once the seating is full. The food was pretty good. They have a buffet at the main restaurant Carnival. Carnival is open for breakfast, lunch, and dinner. There's a lunch restaurant called Castaway near the main pool. It's good we loved their fish tacos. They also have 24 hr room service. Entertainment Being that the hotel is far away from attractions. The hotel offers activities all day. Pretty much from 9 am to 1 am. They offered Zumba, tennis, basketball, bike riding, a disco party, movies and shows. They had a magic show. The entertainment crew was awesome every single one. Special thanks ro Adrian and Adrianna. The adult pool crew was great too. David, Herberto etc. Staff All staff memebers were amazing they always had a smile on their face. They aimed to please. Luis cleaned our room and did a great job and we never worried about items being missing. The entire crew works extremly hard and aims to please. The property was maintained well. I am going to repeat this again the staff was amazing. The beach There are rocks in the water. There are areas that are better then others. When we went the water was a bit rough and we were able to get in still. Kids club They have a. Kids club Hotel is wheelchair accessible read more
4 years ago
The resort is nice and there was easy access to the bars and restaurants. I never waited more than a minute or two for service. I was not impressed with the food except for the hibachi at Spice- which requires a reservation through the hotel app. The app was a nice touch for finding menus and hours but some of the hours for restaurants were wrong. Also- daily events were not populating on my app so you have to check the board or go by the front desk for hard copies. The DJ at the dance club was good. My only other issue was the people bothering you for your "free resort credits" which is how they get you roped in to listening to a presentation for "future vacations" (not a time share they claim). They didn't have the room upgrade they said they could get me for listening to the presentation so I told them not to bother and I just went on with my vacation. read more
4 years ago
Theft- Discrimination - False Advertising- Predatory Marketing The most stressful "vacation" ever. We had two credit cards stolen from the room, and multiple charges put on those cards. The staff completed a room search but then told us they would complete an investigation. They promised to let us know the details of the investigation but have since never followed up. This is not a safe environment for LGBTQ people. We encountered micro aggressions from staff and were refused a Queen or King size bed despite they being what we paid for and straight couples in our group were offered king size beds. Our room also had water leaking through ceiling and subsequent water damage that was not addressed. Additionally the air conditioning was not working well and the room temperature was around 80 degrees F. There was also no ice anywhere and room service would not deliver ice. After meeting with the head concierge no attempt was made to apologize or address our concerns. This hotel has a great facade but underneath is a nightmare. There is no way you will find a chair by the pool or the beach even if you pay more for "premier club" the food is ok but you may have to wait in line for hours. Room service is low quality food and takes up to an hour as well. The staff were overall friendly but the management was completely unhelpful. This resort is a part of a huge chain, AMR. They invited us to a 90 marketing meeting which they told us would be no pressure and we would get $300 coupon. It actually lasted 3 hours and they completely bullied us and intimidated us trying to push us to get a membership to the hotel chain. Despite politely saying no multiple times they persisted and kept bringing in higher level corporate people to try and convince us we would be loosing tons of money if we don't get the membership. There are lots of hotels in Cancun and the surrounding area, the price of this hotel is definitely too good to be true. read more
5 years ago
9 years ago
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3 years ago
My husband and I got married at Dreams Jade in July 2022. The wedding was INCREDIBLE, thanks to the staff. I'll start this review with details as a guest, and then details as a bride. The good - The grounds were beautiful. The rooms were nice (we stayed on non preferred side with an ocean view) and well kept. The staff were amazing. The food was pretty good - Mexican restaurant was by far my favorite. The bad - The AC doesn't keep up in the rooms or lobby. The absolute coolest we got in our room was 76 - when the shades are drawn and no one opens the door or showers. It was usually in the low 80's in our room. The lobby is hotter, which I get because the doors are constantly opening, but it left us with nowhere to take pictures comfortably. The food situation was horrible. The food itself was good, but the wait to get a table was typically 2+ hours at any given restaurant unless you are standing in line when they open so you're the first seated.. which means you have to leave the pool way too early. Room service was decent - they took maybe about an hour. The buffet is good for lunch and dinner, though I don't appreciate a dress code for a poolside buffet during lunch. The buffet is not always open for dinner, which is a problem when your only other options are 2+ hour wait.. especially with young kids. When it is open, the dinner buffet is lacking. I've never experienced this at any resort I've been to. Now for the brides! Jacqueline was our coordinator and she was amazing! She took all of the stress out of planning, and made everything beautiful from the rehearsal to the ceremony to the reception. Our guests still talk about it being the best wedding they've ever been to, and some have very wealthy families that have spent more than 3x our budget. Planning it virtually was frustrating at first. They have a lot of materials to look through and they're a bit unorganized. But once we got on the phone with Jacqueline, it was easier. I didn't love that I couldn't see prices for all of the options, such as decor. But they give an itemized quote once you pick everything, and you can modify from there. We did the ceremony at the pergola, cocktail hour at the La Terraza, and reception on the beach, and I'm so glad we did. All we're perfect! If you do a beach reception, don't skip out in the dance floor and string lights! We chose Amo Studios for photos and they were incredible! Highly recommend! The DJ was also amazing at the reception and violinist was perfect at the ceremony. As were the staff throughout the reception. Highly, highly recommend for a wedding venue. Tip regarding payment - you'll pay for your wedding at the resort. My bank was informed so I could use my card internationally, but my bank had a transaction limit. You can ask to have this lifted! I had to do many transactions to pay, after sitting on the phone with my bank for a while.. it wasted so much time I could have spent with my guests. Oh and bring lots of cash for wedding night tips! ..coordinator, violinist, DJ, wait staff, bar staff. Etc. I was thoroughly disappointed with my hair and makeup at the spa. I redid my makeup after getting it done. It was BAD - streaks of foundation, not blended, lips looked like she was shaking when applying, liner was horrible. Hair wasn't what I wanted/showed her, but it was decent enough for me to leave it. One last thing - we used Destify as the travel agent. The resort told us we had to book through an agent for a group our size. This was the worst part of the experience. Destify has strict rules - no one can change rooms or make any changes whatsoever. And the resort says they can't do anything since we didn't book through them (even though we had no choice). several of my guests lost hundreds, some thousands because of their policies. And they don't place you together if you don't pay for block.. like totally separate buildings. if I did it again, I'd just have everyone book themselves directly with the resort. It's not worth the minimal perks you, as bride and groom, get from bringing them so much business. read more
3 years ago
This resort is located in Puerto Morelos and not in the city of Cancun. Fairly close but still a good 30 mins drive away. We arrived to this beautiful resort for a friend's wedding on the day of, only to realize the check in was not until 3pm. Uh-oh.. ceramony was from 4pm. There were lots of people checking in and it really seemed impossible to get an early check in. With little to no hope, spoke with one of the guest managers and explained the situation. Litterally, she jumped on the situation and got us in the suites within matter of minites, that was just amazing! The workers were very friendly and really showed their sincerity to assist in everyway. We were granted complimentary WiFi access and since the resort is so wide, once you sign in, as you are moving around, different WiFi gets picked up throughout the resort. After unpacking, we headed out to grab a bite at one of the restaurants. The buffet restaurant called 'Carnival' was better than anticipated. Food was above average taking into consideration that there are lots of choices, fresh fruits and best of all, multiple grills. Made from scratch quesadilla station, hibachi station and meat grilling station all delivers delicious choices. The formal dinning - French restaurant called 'Mecure' was quite of disappointment. In exception to the bread and butter, everything we had order seemed a bit 'off'.... kind of food only microwave can produce. Food can actually feel tired, rubbery and unevenly cooked. Tried, duck, scallops, salad, escargot, filet minon, and few other dishes between the 8 of us but all I want to say is that we never returned to the French restauant there. The espresso bar was a nice touch. Their coffee and dark chocolate truffles are quite delicious. It totally calmed my late night cravings :) There are several other dinning option such as Italian, Asian fusion, Mexican etc. Room service is 2r hours aday so no need to run out to eat if you need few more hours of shut eye. We requested for a king size bed but that did not happend so we got stuck with 2 double beds. The beds were comfy, rooms were good size, balcony and bathrooms were quite spacious too. But most of all, everything was clean!! Total +++ There are several pools and access points to the beach. Bathrooms are easily accessible and towel service is very good. There are grills located by the poolside which made our mid day meal decision easy. Resort is about 25 mins from the airport and easy access to Puerto Cancun. People are very friendly, welcoming and things are very laid back and easy here. You can get around with US $ but Mexican Peso comes in handy when taking the local taxi since they will charge you less. The rent a car service and all the tour concierge booths are located right in the lobby so you don't need to go to far or make any calls. We were able to easily book tours and excursions without hassle. Overall, this is slighly higher than 4 stars but still have some improvements to be made in order to become a solid 4.5 or 5. I would definitely consider returning to Cancun in the future. read more
5 years ago
3 years ago
Let me start off on a positive note! The scenery is beautiful. the beach is clean and the staff really does their best to keep up with cleanliness regarding the resort. the staff is a hit or miss, either super friendly & helpful or not friendly & not helpful. Now let's get real. This is a "4.5" star resort. bullshit. The air conditioning here is dreadful. none of the restaurants air conditioning is good. the portions at almost every restaurant are ridiculously small. i get that it's suppose to be higher end food and maybe if it was actually good food, it'd be doable. Don't waste ur time at the "Italian" restaurant. My 10 year old sister could make 90% of the dishes. service was also sooo slow. check in was at 3 but we didn't get our rooms until 3:45, which typically isn't a big deal but it was ridiculously hot EVERYWHERE and we had gotten there at 11 am. We booked "ocean view" and got a garden view and so did the other room that was booked by my friends. -Also, DO NOT BUY SNACKS AT THE STORES AT THE RESORT. we paid $71 total for 6 snacks! wtf! $15 dollars for a bag of chips. charged me $55 dollars for two regular ass ankle bracelets. AFTER he saw the money in my bag.. weird. Apparently they don't do mixed shots? $2000-3000 dollars spent just for u to tell me ur too lazy to make me a green tea shot? yeah, okay. All the drinks are watered down in 2 seconds & barely have alcohol in them, so IF U LIKE TO DRINK, good luck. I have been to multiple all inclusives here in mexico, 1-3 times a year & this is NOT a 4.5 star rated hotel. Sorry not sorry! read more
7 years ago
We arrived to Now Jade around 8pm after United Airlines delayed our flight over 13 hours so they bussed us to the Now Jade for the night. We were there less than 12 hours. The lobby is super impressive. The staff was nice and they were pretty accommodating and quick for having a couple bus loads of disgruntled travelers dropped in their lap. They had a HUGE tv and outdoor style "theater" where they had college football on. That was a lot of fun with attentive wait staff for continuous yummy drinks. The rum punch was good! The rooms were really nice, junior suite style with couch. What was nice too is they got my family 4 rooms all in a row next to each other. They had vendors with fun products outside, and in the main part it really felt like walking through a higher end promenade with shops and restaurants. All the shops were closed by the time we arrived but it seemed like a fun vibe. NONE of the restaurants had a wait. Having stayed at another property in the hotel zone (Dreams Sands) the rest of our vacation prior to our airline delay, this was a welcomed surprise. We ate at Capers which was yummy. The wait staff were very nice. It was well lit, with yummy bread, oil and balsamic dip and they were very accommodating for me as a vegetarian. Again, having come from another hotel with very little in the way of meatless entrees, this was nice. Even just having spaghetti with a plain meatless marinara made me so happy! Large wine menu, more beer choices than our other resort (Dreams Sands) so all in all, this was a nicer experience in many ways. A few years ago I had stayed at a neighboring hotel, and it is removed from "town" so if you want to go out dancing or bar hopping off the property, this takes more planning with shuttles, etc. I never even saw the beach as we were picked up for our flight in the dark (6:30am), but the staff was great for a quick check out and while we didn't have time, it was good to know their cafe opened for breakfast as early as 6am. read more
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