Amazing resort, nice size, you're not walking a mile to anywhere, everything is convenient to walk to. Pools are great, the hot tub was not working for some reason. The World Cafe was very good, something for everyone for every meal, the individual restaurants are pretty good with the exception of Portofinos; the filet was terrible! I think it's the beef in Mexico, we had it 3 times & wasn't good at all. The employees were all amazing & efficient, I had left my water bottle at the pool, I called lost & found & someone immediately brought it to our room. The rooms are immaculate & nicely decorated. We got the Preferred Club benefit which was nice because of the lounge & top shelf liquor & a beach area Aldo's Beach access was right after the pool areas, plenty of chairs & umbrellas, cabanas, shade. I would recommend using USA Transfers for private car transport to & from the airport they were way cheaper than the resort recommended company & rated highly on you tube. read more

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My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked through UVC and arranged our airport transportation with Amstar ahead of time. I'm really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn't ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn't go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn't sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I'm not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef's special, and I'm so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said "have a nice trip," which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn't return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed. read more

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The resort itself has mixed highs and lows. The rooms are outdated and could definitely use a refresh, but what truly stands out is the service. Martin was absolutely amazing -- super attentive, incredibly helpful, and genuinely warm. He made my trip unforgettable and truly relaxing. Employees like him are the reason this resort still shines. Unfortunately, the food experience was very inconsistent. The buffet was terrible for breakfast, lunch, and dinner -- honestly awful and not worth the time. Seaside, which is a Preferred Club only restaurant, was frustrating. Breakfast seating cuts off sharply at 10:10 a.m., and they will not seat you even if you arrive just minutes late. Lunch service there is extremely slow, often taking over an hour for food to arrive. Room service is no better, averaging 1.5 hours wait time. The Italian restaurant was the highlight food-wise -- every dish we tried was excellent -- but unfortunately, the service there was poor, which took away from the experience. Seaside for dinner was also disappointing; service was bad and the only decent dish was the half chicken. The beach is well maintained and staff do their best with seaweed, though there is still some present. The water was cold and somewhat dirty, which made swimming less enjoyable. Overall, this resort has excellent staff and service personalities, but outdated rooms and disappointing food significantly impact the experience. With major improvements to dining and room updates, it could be much better. read more

This is one of those experiences where one word can't be used to describe my time at DREAMS RIVIERA CANCUN RESORT SPA. However... if I had to sum it up in one word, it would be Astounding! The calm that is present at Dreams Riviera Cancún Resort and Spa is one that is truly appreciated. There is a stillness of the atmosphere that allows you to get lost in the joy, fun, water, food, and ambiance of the resort. Arriving at the resort was easy and smooth thanks to Lima's Travel. I was picked up from the airport, the instructions were clear, the service was amazing, and my driver got me to Dreams Riviera Cancún Resort and Spa without any issue. Getting out of the van was the start of my experience. The concierge of Dreams Riviera Cancún Resort and Spa welcomed me with fresh fruit water, champagne, and a cool towel. They took my bags and assisted me in getting to the desk. At the desk, I provided my name, confirmed my booking type and was checked in within minutes. As I arrived around 11:22 am and check-in wasn't until 3:00 pm, I had to wait to get assigned a room and get in. I was able to leave my luggage with the concierge, connect to the wi-fi, and begin my exploration of Dreams Riviera Cancún Resort and Spa. At 2:37 pm, my room was ready. I finalized my check-in, connected back with my concierge, Sergio, and was off to my room. As we walked, Sergio discussed the main area points of the resort and gave me the rundown on the shows, restaurants, and most important, the coffee. Arriving to my room was easy. The building was clean, offered amazing views, and the elevator worked and smelled tropical. As I opened my door to 2547, the experience of Dreams Riviera Cancún Resort and Spa went to an entirely different level as the design aesthetic of the room, amount of space, and class level took my breath away. I'm talking nothing but eye catching, comfort, design, and luxury. The King Size bed was in the perfect spot facing the patio which allowed me to take advantage of my pool/water front view. The organizational structure of the furniture afforded me the chance to have extreme comfort, though I wasn't home. Dreams Riviera Cancún Resort and Spa truly kept the customer in mind when setting up the room. Sergio dropped my bags, welcomed me home, and I was on my way to continuing my experience. As I was traveling for a wedding, my first two days were filled with wedding prep on day 1 and the actual wedding itself on day 2, however, though I was busy, the wedding coordinator ensured to build the schedule so we had time to enjoy the offerings of Dreams Riviera Cancún Resort and Spa. I started my mornings in the Hot Tub, followed by the Infinity Pool, and ended my alone time in the ocean. Though the algae was in ABUNDANCE, Dreams Riviera Cancún Resort and Spa did their best to maintain the shoreline so we could get to the water. As I can't blame the resort for what the ocean spits out, I appreciate their daily efforts to maintain the shore line and keep the pile up as minimal as possible. My time at Dreams Riviera Cancún Resort and Spa allowed me to fall in love with resort life. Their food offerings, comfort setup, and balance was amazing. The staff provided superior service at all points of contact and Sergio (his name in English is George Clooney he said. LoL) was truly amazing. As I departed from Dreams Riviera Cancún Resort and Spa I was already checking my calendar to plan my next visit. Thank you to the entire Dreams Riviera Cancún Resort and Spa staff, Lomax Travel staff, and Special Thank you to, Sergio for my introduction and departure care provided during my stay at Dreams Riviera Cancún Resort and Spa. read more

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I would love to be able to give 5 stars, the bartenders and room service guys were absolutely awesome. Unfortunately overall this resort was pretty underwhelming. My hubby and I came 3 years ago and I would have given 5 stars. This time unfortunately not. We chose this resort because of the restaurants. They have a great variety. Unfortunately upon dining here they have cut their menus into 1/4 of what their website shows. They even have a tablet in the room to review the menus prior to dining and none of them have been updated so we got excited to go eat some of favorites from last time and to try some new things and they had none of it. Even their in room dining menus are not consistent to what they serve. Had they updated their website to what they actually have we 100% would have went to a different resort. They are on top of it I have to say, room cleaning knocks at your door at least 3 times a day, as well as they call you a minimum 5 times a day, so if you want efficiency they have it, just a little too excessive for my liking. The pools are nice and the view is great. The smell is a lot lol! That's obviously not the resorts fault, but yuck! read more

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I go to this region 3-4 times a year and this is literally the worst resort I've ever been to. Food is terrible, service is just as bad, you have to wait an hour for any of their restaurants. On top of it all, I saw a little boy get hurt on a mechanical bull and need multiple stitches. The boy was removed from the area and they had the mechanical bull up and running with no changes. This resort is a dumpster fire. read more

If you aren't here for a wedding, you're going to hate staying here. This "resort" is solely focused on making money on weddings to the clear and unapologetic detriment of all other patrons. You can't walk through the lobby, you can't visit the beach, you're limited to the bars, they dominate the pool area. As I writ this I'm not able to relax on my overpriced patio because all I hear is the boom of wedding music. As if the wedding BS wasn't bad enough, the "resort" has invested in some of the most obnoxious carts money can buy. It isn't possible to describe how loud these things are until you've been waken up by one at 6:00am, then every 10 minutes thereafter for the next 2 hours. Let's get on to the "resort." We stupidly paid extra for the plunge pool, which is really a cold plunge. It's only tolerable if you're in the direct sun, and even then only If you're consumed enough of their watered down drinks to kill a water buffalo. The added bonus is that the location on the ground floor really amplifies the sound of the aforementioned carts It isn't all bad, the "resort" is small enough that you can get around fairly easily. Honestly, the only real upside to staying here is it's a 35 minute walk to Puerto Morelles, which is a cute beachside town. Seriously though, this place sucks. It really sucks bad. Spend your money and time somewhere that doesn't suck. read more

Overall this is a positive review. Our family of six spent a 5 day getaway at this resort October 23-28 2025.. The weather was perfect except a two hour downpour on the last day. Skies clear. Mild breeze. The property was clean, well laid out. It is a rather compact resort so you did not have to walk too far to get to any place. We had opted for a family suite with ocean view. Room was clean and well appointed. Rather tight. The property map handed to us looked like a scribble. Please make it user friendly with more details. This is a family resort so we had a children's pool and an adult pool. The adult pool was quieter and more relaxing. The beach was nice. There was some sargassum washout everyday but the crew was constantly cleaning up. The negative here is that the beach did not have enough palapas and the pool area did not have enough chairs/umbrellas. However, there were plenty of cabans that sat unused because the fee was rather exhorbitant. I see a management opportuniy here. There were plenty of bars. The pool/beach area bar service was adequate. Premium liquor was only available at the Preferred Club bar. And even then the selection was limited. However, the wine selection at restaurants was very good. Dining experience was definitely positive. All the main restauramts had varied menu and the presentation, dishes etc was fine dining. The steaks' variety was excellent. Probably the best food I have had in Cancun after more than 10 trips here. One area of improvement could be the burger quality at Barefoot Grill. The entertainment was more than adequate for a family resort. The pop show, urban show, fire show and circus were all excellent and cruise worthy. The singers in the main lobby were quite good. Asides: We were on the 4th floor. The elevator closest to us was out of service. For someone like me who is 80 years old, has serious COPD and recovering from an open heart surgery it was a major challenge to climb four floors at least twice a day. Second, while researching which resort to go to, we found it frustrating that the hotel website (compared to other resorts) had very limited amount of photos. The staff was very friendly and welcoming. The maid service in the room was excellent. A shoutout to the entertainmnet team at the poolside - Oliver, Hector, Jonathan, Uzzi and Edgar. A special recognition to Enrique at the Oceana-Seafood Grill complex. All in all it was a great vacation and we plan to return next year. read more

DO NOT GO HERE -- THEY WILL STEAL YOUR MONEY. They stole $590 from me. I traveled here with my boyfriend for one night to attend a friend's wedding and had a wonderful time. We enjoyed it so much that we decided to extend our stay for an extra night. On the day we were supposed to check out, I spoke with the bellman and asked if we could extend our stay. He found a room for us and asked for a card to make the purchase. I handed him my credit card, and he charged me $590. We went about our day and enjoyed our last night at the hotel. When it was time to check out, I asked my boyfriend to handle it while I coordinated our airport shuttle. When I returned, he was confused -- they had charged him $1,200. I told him that couldn't be right, because I had already paid for the extra night, and he was only supposed to pay for one night as well. We stayed for two nights, but we were charged for three. Long story short: I tried to get a refund. The hotel barely apologized and emailed me a form to fill out. The process was frustrating -- they asked for bank details, but I used my Apple Card, and Apple is not a traditional bank. After going back and forth, I disputed the charge with Apple -- twice -- and was denied both times due to "lack of proof." The hotel didn't help. Apple didn't help. And to make things worse, the bellman who charged my card tried to gaslight me and claim it wasn't him -- but I know it was, because we had the same name. This entire experience was a nightmare, and I still got screwed in the end. NEVER GOING BACK. read more

An overall great experience at Dreams Riviera! Went from Thursday to Sunday with a group of friends... arranged transportation to and from airport in advance and took about 30 mins to get there. The resort itself has a good amount of pool space -- lots of activities during the day like sand volleyball and food pop-ups. Angie was an awesome and fun activity organizer at Dreams. At the swim up bar, Wilbert was very personable and the whole staff made great drinks. The spa was really enjoyable - highly recommend treating yourself there. At night time the lobby is popping with people listening to music and playing cards. Restaurants were just OK which is the main reason I am only giving 4 stars... excellent variety but definitely catered to serving quantity over quality. The French restaurant and Hibachi were fun and recommend making resos. Desserts were sub-par everywhere. Overall - a good family friendly resort and decent bang for the buck for an all-inclusive. You will see 1-2 weddings/ per day while there which being friendly people from all over! read more

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Best resort ever! We loved our stay! So much to do!! Service was A+++ food was amazing and so relaxing read more

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there's a wait at every restaurant that is over two hours long. I've been waiting for my room service for two hours because they told me they couldn't put me in a restaurant tonight. I haven't eaten it in days. The food is un edible. I'm exhausted. The power keeps going out and no one here is nice read more

This is my family's fourth time going to the Dreams Riviera Cancun resort and I can say with full honesty that this place is great. This trip was for 15 people. Each time I've been there I felt like the most recent stay continues to top the previous times (where were all fantastic). The rooms were clean, housekeeping was great and timely. We had multiple rooms and a few were "Preferred Club". I highly recommend getting the "Preferred Club" rooms. You get access to a nice Lounge, but even more importantly you get access to an amazing concierge team! Itzel and Maria were a great team, who helped coordinate dinner reservations and Bali Beds/Cabanas for my family and I. Jessica B went above and beyond! Talk about making you feel like you're the most important person... In addition to restaurant reservations and coordinating activities for my family, Jessica B went out of her way to help with odd items that I needed that I forgot back home. She was always professional, courteous, and respectful. My family and I were so grateful for her and her team's personalization of our stay there. The whole team was excellent including but not limited to Elizabeth, the young lady who worked at the hotel check-in area was very friendly and patient with our large reservation. Bellhop Manuel was extremely helpful as well. He was very helpful during my previous stay as well. Very professional and very friendly. The Team at Dreams Riviera Cancun is what made our trip so memorable. Thank you to such a great team! read more

This resort was excellent. The grounds are kept immaculate and the employees are constantly giving 100% to make sure that your time is a great time and are never wanting for anything. The pools and beach both had plenty of seating (people do throw towels down around 7/8am to reserve chairs). My wife were able to always find a spot near the pool we liked. I do imagine though that it may be a bit more hectic during their prime season. There's many included activities available to guests and one of my wife's and my favorite was the bike tour into puerto Morelos. I would def come back to this resort and after staying here I'm now considering staying at other dreams resorts in the future. The resort seemed to have a wedding every night but they never felt intrusive to the guests. This place really knows how to do a destination wedding and I can see why people choose to do them here. read more

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Everything went well, amazing service, accommodation, beaches, and recreational options Went there w a group of 30 for my daughter's wedding, GREAT VALUE, and i highly recommend it! read more

if there was a negative star I would give it to this resort. my friend canceled her wedding and they would not reimburse any percentage of the reservation. since it was a wedding the couples signs an agreement that states it's non refundable. Do not book with this resort!!! The customer service is terrible and we lost out on thousands of dollars. read more

We had never been to Cancun, and chose Dreams Riviera Cancun after a pretty extensive evaluation of every resort on the coast from Cancun to Tulum. Turned out to be a good choice. The resort is well maintained, they do a great job with the landscaping, and the pools were great. Seemed to be plenty of lounge chairs around the pools, hot tubs, and the beach. But if you want a prime one, you better get out there early and lay your stuff on one. The good ones were usually gone by 8:00. We had an issue with the room they initially assigned to us, due to the plunge pool being right by a very busy sidewalk. You could literally step from the pool to the sidewalk. But the Mgt team moved us to a better location, literally a few hours from when we made the request. They were very accommodating. We had a room with a plunge pool, which had a great little patio area. Would have been awesome in the summer, but the plunge pool water was very cold in February! But we enjoyed the room. Lots of space, nice size shower, and plenty of room with the dual sinks spaced far apart. Ceiling fan was a nice surprise too. The restaurants were the best we have had at an all inclusive. Out of the 7 at which we had dinner, 2 were okay, 3 were very good, and 2 were great. All the bars were good. Plenty of fun, fruity drinks on their special menu. Seemed a little light on the alcohol, but you could always get more. We also tried room service once, which was very good. They showed up right on time. For the most part, the staff are very friendly and helpful, especially in the nicer restaurants and around the pools. We had a couple who didn't seem to want to smile, but most of them were nice and happy. I took plenty of pesos with us to hand out tips, and even though you not expected to tip, I really do think it helps, and the workers do appreciate it. One thing I think Dreams did well, was put on nightly entertainment, either at a makeshift stage they put up near the lobby, poolside, in their little conference room theater, or the live musicians who played nightly in the main open hall. These are not Vegas type shows, but they were entertaining, and we appreciated the effort. I think we made 3 of the shows, and saw a couple live music sets. We did not do any excursions, and honestly had no interest in leaving the property. We got enough enjoyment just hanging by the pool or on the beach, hitting the restaurants & bars, and taking in the shows that they offered. We're not really ocean people, and it's a good thing. We were told that they have a daily problem every Feb thru mid March, with seagrass floating up on the beach. It's everywhere, and you see them send out the workers and tractors everyday to rake it up and haul it away. And the next day, the water line of the beach is covered again. But if you like getting in the water, there were plenty of people who would just walk through it and get to clean water about 10 yards from short. Just not us. Would I go to this resort again? Probably not, because there are dozens and dozens of options in Cancun. But would I recommend it to a friend or family member going to Cancun? Yes, I would. read more

Dreams Riviera is a nice beautiful relaxing family resort. The employees are wonderful, and their spa center is amazing. They have 3 large pools, one being a swim up bar pool. The beach is well maintained. But the time of year we visited (Late November) the beach water was full of seaweed. Because of this we were advised at times to not enter. So your main time was spent, in one of the swimming pools. There are about 5-7 actual restaurants and 4 bars at this location. The food was decent, if you understand that other countries foods do not taste like American food. Then you won't be disappointed. I feel this resort's biggest problem is, they lack activities for the guest. Now they do have one performance or activity a day. But for the size of the resort, they should've had at least 3-4 things for people to do other than swimming in the pool. Yes you can do excursions, but they could've had several free activities. Such as, interactive shows, more cookouts, hobbies and crafts, and even a small animal show. I'm not sure if the lack of activities, was done purposefully. Because they spent quite a bit of time, trying to promote you to visit their newly built resort 10mins away. For an additional $199 you could spend two nights at their new resort, and they would shuttle you there. Another disappointing thing was, after 8-8:30 the pools close down as well as several bars. Finding food during certain times can be a challenge, because of the time slots the restaurants are scheduled on. For example, the pool area has 3 restaurants. But only 1 or 2 maybe open. If your not into hotdogs and hamburgers, your left with one restaurant then. I also feel this resort caters to weddings, more than the regular guest. They have about 2 weddings a day, and because of this. Right away you notice, that sections of the beach/pool areas are no longer accessible to you. They literally move your things, and tell you that you have to leave the area for the wedding. They also close restaurants off from you as well. If your looking for a wedding destination, I feel you hit the jackpot with this resort. They accommodate the wedding party very well. As for the rooms, they could use a deep cleaning. One to many stains in the linen, along with to many blonde hairs (I'm bald, wife has black hair) laying around. The fixtures could be updated as well. I still found this resort good, because I accepted what it really was. A wedding destination resort, with a relaxing pool area. read more

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We have stayed at many all inclusives and this was a good one, though not the best. Pros: -A ton of pools! If you're a pool person, you'll love it. - 3 weddings a day happen on the property so plenty of happy people in love and you can watch them all -Our garden room really was beautiful, one of our favorites. -The entertainment crew in the day time really is amazing. They work so hard to keep you active, involve you in fun activities, and you can tell they're really having fun. -The property is so pretty. Lots of lighting, greenery, tropical trees and flowers, and a beautiful little walk to the gym/spa. Cons: - The water isn't pretty blue, so know that going into it. Riviera maya is super seaweedy, and though they clean the beach daily, it still gets in and isn't pretty. If you're a beach person, you might not love this. -The food is mediocre- which was shocking! We loved the food in Dreams Cabo so we are really looking forward to the food, But here- meh. The hamburger at the pool cafe was my Favorite thing I ate all week. -The drive up to the resort isn't anything special. It actually feels a little sketch and not as nice, but once you get inside the gates it's pretty. - 3 weddings a day happen on the property haha Soo some restaurants and areas aren't open all the time or close early read more

Dreams Riviera Cancun - Entry way - Hotels Near Me - Puerto Morelos, ROO

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Nice rooms, excellent staff, mediocre service, terrible food. I stayed here when attending a music festival at a the Sapphire resort just up the beach. My room was spacious and clean, albeit a bit run down, but had excellent views and plenty of amenities. The staff seemed to go above and beyond in most cases , though it did require leaving two tips in the fridge with notes attached to get them to properly stock the bottles water. The one big weakness of this resort is the food. It's just not good. I'm a mediocre cook, but am easily more qualified to be the executive chef here than whomever they presently employ. It's not an exaggeration to say that after three days here, the best thing I've eaten is a plain reheated hamburger. Their seafood is flavorless, they don't use any spices of any kind (not even black pepper, so far as I can tell), their pizza makes microwave pizza look good, and their pasta sauces are just plain (I asked for the best thing on the menu at their Oceana restaurant, and they brought me buttered pasta with some frozen shrimp thrown in). Finally, for an "all inclusive" resort boasting 24/7 room service, they have very little on their room service menu, and the wait time is ALWAYS 60 minutes. So it's not really an option. Nice rooms, but if they want to be a successful resort, they really need to step up their food game. It's easy to make cheap food that actually tastes like something, but they just haven't bothered. read more

I just got back from Mexico. I love being there. I made the mistake of booking this place it was not a dream but a nightmare. We arrived there only to wait for our bags to come to the room but after waiting we had to go get them ourselves. The room was no better than motel 6. The room looked outdated and dingy. We even paid extra for VIP and we were so disappointed. The grounds themselves are very nice but the rooms leave alot to be desired. The food is so nasty in every restaurant. They need to really take a hard look at the food it left alot to be desired. The phone in the room was not working when we arrived neither were the outlets. The staff really tries and they are mostly really nice. I was very disappointed. They really need to change the pictures on their site. You do not get what you see. read more

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We had an incident at the hotel with cockroaches, the food is not great and make sure you're ready for a time share pitch. For such an expensive stay, we would only expect the best and the two cockroaches we found in our room are unacceptable. It made for a very stressful stay. We were trying to resolve things at the hotel and the front desk said because they weren't paid yet by Destination Wewddings they could not do anything to help. On the other side Destination Weddings said, of course the hotel was paid as they wouldn't allow people to stay if it wasn't. Trying to get someone who could help us at the hotel was super frustrating and posting this as all they wanted to know is who we spoke to at the hotel. Please find photos and a video attached. read more

Dreams Riviera Cancun - Hotels Near Me - Puerto Morelos, ROO

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This place is truly a DREAM Beautiful breathtaking beach with the whitest sand! Everything at this resort is clean and the people that work here making it truly special. I love the activities and had a great time today at the ceviche making class by the pool. There's a decent gym got a good workout in :) food has been decent so far the buffet doesn't look great presentation wise but the foods not horrible, For resort food I would have to say it's pretty good. This place is definitely relaxing and a great place for couples or kids. If you like to stay up late/drink party this isn't the place for you. Everything is great and popping in the day but at night it definitely winds down pretty early and there's not much going on. This is my first time in Mexico and I can't wait to add to this review when I leave. This place is truly paradise! Update: my favorite restaurant here is definitely Himitsu THe food amazing along with the server Carlos he gave us everything we wanted and we're not the easiest customers my favorite dish is the grouper, pad Thai and Tom Kha soup!!! read more

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It is absolutely our fault we chose to have vacation at Dreams Resort&Spa, Puerto Morelos (Hyatt), Cancun. We will make sure in the future we will not do it again and we will share our experience on social media, as much as possible, to let other people know about our experience and the Hotel's feedback , however good to know that nothing has to be fixed at the Hotel s end (no lesson learned) The housekeepers get access to the rooms days and nights, for cleaning and refills, not taking in consideration the privacy of the occupancy, coming by 9 am, 3pm, 9 pm, etc.It is recommended to do all activities in the morning when the guests are at the breakfast. We found our housekeeper in the room at 3pm, with the door closed and the card left outside, doing nothing , no garbage removed, no towers changed or cleaning, no refills ( even for coffee I have to ask daily for refill) . We asked her to leave as we have to prepare for dinner. It was the only day and time (about 5h) when we had our purse left in the luggage. At 5 pm when we decided to go outside we find out that the money disappeared.We request an investigation, however unfortunately, the Hotel investigator did not find any evidence related to the situation we reported, reminding to the guests about the availability and importance of using the in-room safe for storing valuables. However the hotel s team confirmed that the only entrance in the room was of the housekeeper we found inside. We had our personal white tower in the room, it was removed along with hotel s tower, never returned The Beach of the Resort,with nice sand it is unfortunately full of algae! Making noise, a tractor is cleaning daily the amount of algae accumulated over the night, along with workers shovelling for the rest of the day. The Hotel should have nets for protection, the norther hotels of the same beach have it installed and there are effective ! We know that drugs are not permitted in Mexico but every night it smells of Marijuana at the hotel. This was not the only one aspect we complained about, other problem we had was with the water, at the shower, hot was cold, cold was hot. We have been lucky because there have been people in the group they have only hot water and couldn't take a shower. They requested the maintenance team to come 3 times or to have their room changed, however maintenance team was not able to speak English or to fix the problem.Asking to have the rooms changed, as they are closed to the elevators and the warehouse for weddings was at the main floor under the rooms ( the housekeepers and wedding organizers have the stuff deposited there making movements the entire night) we have been advised to talk with our travel agent as we didn't pay enough to have the rooms changed . I have pics of the cats leaving free at the second floor. Every night the cats hang around yelling and making noise along with other cats so we have to run after the cats, in order to be able to slip. And the last, the drinks (alcohol based) are so diluted, you burn a lighter on top of a glass of spice rum and will not burn at all.Diluted drinks are served at the beach's bars, restaurants are overestimated, when in fact maybe one can be quoted higher, the Bordeaux Restaurant along with the Buffet and Cafeteria(World Cafe) . The Facilitators offered events with the condition to give a rate of 10, but they recycle what food was not served over the day(in our case was the green salad and mushroom soup from Himitsu Restaurant, served at a BD party) with not too many options in Menu, with servants untrained just beginners which didn't speak even English, but yes, they have to experience and practice on us and learn during our vacation time and on our money . They should be trained in different locations inside the city, not at the expensive events. So Privacy and safety of your guests along with customer satisfaction are behind the biggest Wedding business of Hyatt at Dreams Resort &Spa! .So disappointed ! read more

I have frequently stayed at Dreams Resorts across Mexico, and they've always been my top recommendation. So, it was no surprise when I suggested Dreams Riviera Cancun for my sister's wedding. Unfortunately, this stay was an immense disappointment due to the subpar service we received. The hospitality, once a hallmark of Dreams, was sorely lacking. Most upsetting was the way they treated my mother, the mother of the bride. Daniel, the night manager, was rude and condescending when we sought help and accommodations--a shocking departure from the service I've come to expect. On the wedding day itself, my sister's room was not cleaned until 45 minutes before the ceremony, even though the entire bridal party was supposed to prepare there. To make matters worse, her fiancé had paid extra for her room to be decorated before the ceremony, which was completely overlooked. The wedding coordinator, Samuel, was difficult to reach and showed no sense of urgency or hospitality regarding the state of the bride's room. This lack of organization and care added unnecessary stress to what should have been a seamless day. Overall, I regret inviting my entire family--comprising lawyers, doctors, and executives--to this resort. Dreams Riviera Cancun failed on so many levels, and as a long-standing customer of Dreams Resorts, I am deeply disappointed. They have lost a loyal guest. Don't waste your money the views are beautiful but service and food are lacking read more

The resort is pretty nice and customer service is actually pretty good! But their food is absolutely terrible! Like literally every single item of food we had has been horrible we had to leave to puerto Morelos to get some decent food! Like McDonalds everyday for the duration of our stay would've been better! Not cool After I wrote this review I looked at a lot of other reviews and most of the complaints are about the food. And I'm sure the responses from the resort here on yelp are just a pre written responses, like none of them offer to make this up to any of their guests. I'm here for 3 more days with my wife and we will have to uber out and eat elsewhere. I went down to the cafe just now to get some "Ham sandwiches" and got to the room and opened up boom they were old tuna about 1 1/2 inch square glob that was in the center of the bread like your first two or three bites would be just bread! It was seriously inedible So disappointed The "French Restaurant" has Foie Gras on the menu But it was actually old liverworst! My rack of lamb was inedible tasted rancid I could not even eat it. I felt bad because the server upsold us on an $80 bottle of Kim Crawford Chardonnay (I get it) But because we ordered the bottle we get a "table side treat" the server then brought over a cart and attempted to cook some shrimp to top off the salmon my wife ordered and he couldn't get the butane stove to light took the stove apart table side trying to resolve the problem which took about 8 minutes. Bless his heart he was trying but it was just a nasty add on that they try and make look fancy probably to make up for the terrible food. Because of the food being so horrible I would definitely never come back! Unless they really revamp their whole food setup! read more

It was good and service was excellent. One knock is the resort is a little small but we had a blast. Clever called off the last day and he was the best bartender around. read more

The stay and hotel service is superb. What I'm having a problem with is the World of Hyatt customer service. I have been trying to get a refund owed me and book a complimentary 2 night stay I was awarded and have not been able to do so. I've called person stated she put in a claim and someone will call me back in 48 hours, it has been a week and I haven't received a call. I've called the hotel left messages, and no one has returned my call. Anyone staying at hotel if you're approached and asked to rake a tour of other resorts Don't Do It, they make promises they don't keep. read more

I came here for my friend's wedding and it was my first destination wedding experience. I have mixed reviews. This resort is HUGE and with that, know that there are crowds EVERYWHERE AS Mentioned this is a family resort, so be mindful that there will be young children around. The concierge service can use some help... like a lot of help. They were either short staffed or oblivious to what was going on but they weren't rude about it at all and tried their very best. The Covid testing is a hot mess ... again concierge is completely clueless. I went through this long process of making an appointment to not need it in the end. Speaking of process, that check in process is no joke. Way too long. It took me at least thirty minutes to check in smh. The rooms were well cleaned and maintained daily. No masks were worn and not enforced. The cafe closed at 8pm which was early considering the size and population of the resort. The speciality resorts were all booked out but alas, it's not all bad... the spa was SUPERB!! My technician Mariela was a magician! I felt like a queen! I did the fish pedicure and tension relief! The spa was the brightest point... Would I stay here again? Prolly not but I give an A for effort.. would be better if it wasn't so many people read more

We arrived to this hidden gem on Thursday August 18th for our 2nd visit (we were there last August) had the GREATEST time!! Everything from check in, to a room upgrade, sparkling wine in the room without asking and even the preferred beach bag was there too was nothing short of perfection. We have a special bond with this well maintained, cozy resort, it's where we go , just us, to reconnect and have some fun in our FAVORITE country! We love relaxing by the pool most of the time but also got some beach time in. It was soooo hot on the beach so it didn't last too long. The pool bartender who stuck out the most was Jose! He was so attentive and friendly and remembered our names immediately. Santiago was our beach server and my gosh he was amazing. Such a happy man always smiling and so attentive as well. Our 1st evening we dined at Oceana and it was fabulous. Daniel and Jesus were INCREDIBLE servers and made our dining experience top notch! They had some chef specials done for us which were excellent. We loved having cocktails at the preferred club and Octavio is by far one of the best bartenders we have ever encountered. He makes a tasty espresso martini. His smile and upbeat personality is refreshing. We visited him nightly! We enjoy the preferred club restaurant over the buffet for breakfast and Roberto was our server, he's so funny and smiles non stop!! My only complaint is that the restaurant is only open for 1.5 hours and it gets crowded however we did throughly enjoy the saxophone live music while sipping mimosas! Very nice touch! When we did go to the buffet one morning I was looking for a bagel with no luck, our server Jesus got me a toasted bagel in minutes and with a smile and kept my water filled to the top which was so appreciated as I was dehydrated from a late night out! We had couples massages which were lovely Jessica is my FAVORITE (I met her last time we visited the resort) and my hubby had Nataly and she too was fabulous! Guadalupe cleaned our room daily and was wonderful!! The servers at all restaurants were great, Izael was our server at Portofino he was A+ and the mussels appetizer was my favorite! Himitsu was perfect, we didn't do hibachi this time. Luis was our server and was great! Boudreaux was delicious too and our server Silvano was attentive and kind but it was hot inside. They need to cool off that restaurant a bit. The entertainment crew was so much fun! Marco was so energetic, I just wanted to get up and dance as his energy was contagious!! We hung out at Desires at night and Alberto never let us have an empty glass. We enjoyed the merlot over the Cabernet. We met Liz who was with UVC and she was great, she explained the Hyatt merger throughly. All in all we absolutely love this resort and will continue to visit annually! The management has this resort operating so smooth and flawlessly. It's a pleasure visiting this resort as it's a guaranteed excellent time. read more

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We paid for all our guests who came out for the wedding to upgrade to preferred club to have the better alcohol... (oh and don't forget you cannot access the Seaside Grill unless you have preferred which has the best view while eating) the lounge ran out on Sunday night before 10pm?! Say what?!? We are here with our family for my wedding which is tomorrow and I am so upset! Then they decided to tell us we needed to be quiet in the preferred lounge and it was 9:25pm! However there is an entire wedding happening right outside our suite! I am very concerned for the rest of our stay! Half the restaurants are closed certain nights as well... WHY? The service and people are nice but this is unacceptable. Will update once the rest of the week is over. Praying our wedding will be what we paid for and expected. read more

This is my 2nd time at this resort! After a horrible experience at the 1st hotel our travel agent booked for us we requested to come to the DREAMS because we knew the service would be what we expect on a vacation. The room was great. Amazing view, food was consistently good, and the concierge Cristian was the BEST! The only thing that was different from our last stay was the charge for a cabana on the beach/pool was additional! Music playing all night even though it seems they shut things down around 11! Fun for couples, girls trip or family! read more

Dreams Riviera Cancun - View from our room - Hotels Near Me - Puerto Morelos, ROO

Awesome choice for an all inclusive resort!! Use Amstar to get a ride from the airport to hotel it's so reasonable and they are professional Pros -beach volleyball -karaoke night -Vast majority of meal options that you can be casual in a swimsuit or dressed up! - entertainment for all ages and cooking, cocktail making, yoga water aerobics -strong drinks everywhere -staff on point and very attentive -clean clean clean! -private beach -pool bar, beach bar, walkway bar,lobby bar did I say bar!!! -Italian restaurant -French restaurant - spacious rooms -5 service everywhere -nice view Cons - pool closed in the evening so there's no pm pool available -The bed was very hard -The club only played rap -karaoke time was too short read more

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My room was advertised as ocean view, that's not the room I received. Room service was consistently terrible (food arrived cold, and 3 hours late at one point) buffet food could not be packaged and brought to the room as an alternative . Shower water had a pungent odor. I suggest many of the other resorts nearby (I've been to a few others and the services were exponentially better) read more

Dreams Riviera Cancun - This is the ocean view that I was charged for - Hotels Near Me - Puerto Morelos, ROO

Love the resort went there for a week. Our first room had a bathroom leak so that's why it's a 4 star review but the got us a new room almost immediately. The staff were so friendly. There were not a lot of intoxicated people in the day time. Would not recommend going from may to July cause there is a lot of seaweed there and it smell pretty bad. There are a lot of little crab during the night on the pool deck but it was fun to watch them move around. read more

Dreams Riviera Cancun - Crab - Hotels Near Me - Puerto Morelos, ROO

NOT FOR HANDICAP ACCESSIBLE This resort is beautiful, landscaping is gorgeous and the workers are quite efficient, HOWEVER, if you travel with a disability, this is not the place for you. Oh they have ramps all over the place, but now nearly enough rooms. I have MS with leg weakness. We booked an accessible king bed room with a plunge pool. I was so excited to be able to use a plunge pool, but: 1. When we arrived they put us in a non-accessible room (Tuesday) 2 expected us to stay in a non accessible room until the plunge pool accessible king opens up on Friday, we leave on Sunday. 3. We found out that out of 400+ rooms, only 4 are accessible and 2 are the upgraded plunge pool rooms. That's not even 1%. 4. Even though the plunge pool we booked was advertised as accessible, the plunge pool is not and the resort (owned by Hyatt) unapologetically told me that I would not be able to use the pool anyway because it's not equipped for people with special needs. So basically we paid for a room that we can't use every inch of! Now to rectify the issue management tried the convert a non accessible king plunge pool room into an accessible by adding grab bars, an old commode chair with no rubber stops on the legs so it kept moving on me, a shower bench and a ramp so I can wheel out to the patio, but still couldn't use the plunge pool. Because the room was originally a non accessible the doors weren't widened and the space was really large enough for pivoting with a walker so I fell once. Also, we were promised a special in room breakfast which we never received despite confirming it the day before with one of the mangers, Fidel, who never even gave the order to room service so he gets an F. I guess he has the right name. Christian the top manger tried his best and I give him an A for effort but I'm greatly disappointed that Hyatt doesn't seem to view people with disabilities as valued consumers. We spend out hard earned money like everyone else and should be treated with the same respect. Bottom line, IMHO this resort gets a grade D. The only reason it doesn't get another F is because the staff is quite efficient. read more

Dreams Riviera Cancun - Built a ramp but no room on the patio to turn around 360*. - Hotels Near Me - Puerto Morelos, ROO

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Just returned from Dreams Riviera Cancun a few days ago - we were at this resort for a wedding (we stayed for 6 days). We upgraded to the Preferred Club Ocean View King bed option. We were impressed with the room and amenities in the room. Our view from the 3rd floor was to a palm tree, but enough of a view to see the pool and a bit of the ocean - not directly on the side of the resort to solely face the ocean. Our room had a huge walk-in shower and then a tub outside on the balcony. As far as the check-in, when we arrived with our group we were whisked away to the Preferred Club club of the resort to check-in in a more personal, secluded area. We were greeted with a drink and walked through everything and then escorted to our room. Very impressed! As preferred guests, we were given a private breakfast during our stay (scheduled at our discretion) as well as a bottle of alcohol (we chose tequila, but it was just Jose Cuervo so we never even touched it during our stay), and even choice of bed pillows. You also get access to the preferred lounge for drinks and snacks during your stay as well as access to Seaside restaurant for an ala carte breakfast versus the buffet. Food: by far our favorite place was the hibachi restaurant - definitely recommend! Lunch options were okay, breakfast only option is the buffet which I found to be hit and miss. Got the job done but wasn't anything to rave over. They really push you to use the app during your stay, which in theory is nice but we found that none of the times for the restaurants matched or even the schedule of what was open and what wasn't which was really frustrating as far as planning where we wanted to eat on which night. This resort is definitely known for the weddings it can host, which the one we attended we have no complaints! However, the host up to 2 weddings a night which drastically affects the restaurant services and openings. There are many different set ups they can do for weddings and we found that some of them are literally in the middle of the pool or main steps so you feel as if you're intruding when you're trying to walk through certain areas. The wedding reception we attended was on the boardwalk of the beach between the pool and ocean and up until we were sat at the tables guests from the resort were walking through the entire set up. We wish they would have roped off the immediate area to keep it only accessible to wedding guests and not continue to act as a walk through. We booked our excursions through Amstar upon arrival and have no complaints with them! They were also responsible for our travel to and from the resort and airport and they were great! The pools are nice! Kiddy pool, another pool with a volleyball net and activities, and then the infinity pool which they did water areorbics and other activities in as well. The infinity pool is plenty big and it also hosts the swim up bar, we spent most of our time there. Overall, for the price I feel as if food could have been much better. The workers were amazing (S/O to Clever in the lobby bar for being phenomenal during our entire stay). The wedding itself was great, but how they affect the rest of the resort can be annoying. Plenty of kids, plenty of activities during the day (beach volleyball, water volleyball, ping pong, bags tournament, etc.), nice entertainment at night (fire show, circus-like acts, bands), lacking a bit of a night life (only on club - and I wouldn't much call it a club). read more

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Where do I start? The positives, the staff is friendly and our preferred ocean view room was really nice and we had the best view every morning. That's all I can give it. One, if you're not familiar with this resort, it's really a family resort. Definitely not a place for young couples or a group of friends. I found that out when I got here. Most of the night activities are for the kids so the adults don't have much to do outside of live music in the lobby. Everything closes pretty early so if you're planning to drink after 11 p.m., sorry. Speaking of the drinks, the alcohol is severely watered down, even more than they usually are at resorts. Next, I had two issues with dirty bedding. The concierge sent someone to change them within 10 minutes the first time. The second time it took 2 hours and 5 attempts from the housekeeping guy. He came with the new comforter the first time but said he'd be right back and took it with him. In the next 2 hours, he came back 4 more times with blankets, sheets...everything but the comforter. I still don't know why he left the first time. It was 1 a.m. before I got the comforter. I was beyond tired so I was frustrated that it took several attempts to get clean bedding when all I wanted to do was lay down. The worst part...the food! The food is horrendous. There's barely any seasoning on anything. Even a regular cheeseburger from the grill was hard to eat. We tried the Mexican restaurant and the best thing there was the appetizer Caesar salad. Everything else was bland, the chips were stale and a lot of the food looked like it wasn't fresh. I was even disappointed in the guacamole. For a place that offers guacamole making classes, I don't understand how they serve guacamole that's bland and the consistency of baby food...no, really. We tried to have dinner at Portofino (Italian) and although they said you don't need a reservation, it was packed and they had no idea how long the wait would be. The best food we had (and I use "best" lightly) was the omelet at the World Cafe buffet and Seaside grill had good chicken wings and Philly cheese steak sandwiches for lunch. That was until we got two different kinds of wings when they were the exact same order. They ran out of their regular batter so they decided to just slip in some tempura battered wings without saying anything to us. That batch of chicken wasn't fully cooked. The food wasn't consistent. If we liked something one day and went back the next, it tasted differently. We had hibachi and it was good the first night. We went back the next night and even had the same cook and the food was a different quality. We tried to get ice cream around 8:30 from the little cafe they stopped serving ice cream at 8. I asked for a Frozen Baileys instead (something on their menu) and they told me the Baileys isn't real, it's just syrup. Le sigh. Two things that should be good at an all-inclusive...food and drinks and this place failed at both. I will say I was grateful for Daniel who handles the cabanas. He was super sweet and attentive. He was a God send on the days that it was busy and we needed cabanas. Daniel was awesome. Regarding COVID, they do offer free testing at the resort that you have to schedule with the concierge. The hold your passport until your results are ready. read more

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If you plan to have a stress-free trip, please book elsewhere. It's a beautiful resort but unfortunately the service was incredibly horrendous & disappointing. It was seven of us traveling and we even booked to be part of the "preferred club" which is supposedly a higher level of service/amenities. We had issues from the start, almost everyday a new situation arouse. The first day we got there, our rooms were not ready by check-in time. At first, we were told it would take another 40 min, which soon turned into an additional one hour wait. We traveled with a 9 month-old, so you can imagine how uncomfortable that situation was. When we spoke to one of the "managers" Rafael, as opposed to solving the issue he began arguing with us. His level of unprofessionalism was absolutely appalling. He proceeded to argue with us in front of other families, provided no solutions & even went as far as to say, we had no choice but to wait and if we kept asking for a solution, he would "ignore us and go on to the next customer". Instead of calming the situation, he did the exact opposite. We kept asking to be given another room for the meantime since we were traveling with a baby. We wanted to freshen him up and lay him down as he was sweating, overtired and exhausted. Yet Rafael refused, stating it was not possible. We asked to speak to someone else multiple times. He claimed they called a "Jose Powell" who is supposedly another manager in charge but he never showed up. To make matters worse, the last room was ready by 5PM. We never got updates on the status of the room and we were never told when it was ready. We had to continuously call in order to obtain the last room key. Rafael really left a bad taste in our mouth, especially with how arrogant and disrespectful he was. Great way to start our vacation!! In general, hospitality was very inconsistent. Some of the workers were great, while others not so much. The rooms were nice but the mini fridge isn't stocked with drinks (i.e., water, sodas) on a daily basis. If you want clean sheets (without stains), you also have to call, when it should be a given that you'd receive them. I can honestly say I would not come back and I would not recommend this resort to anyone. As nice as it is, you will end up incredibly frustrated. When you spend as much as you do for a luxury 5-star resort (& to be part of the preferred club) you expect to relax and have a great time. It was a mediocre experience at best. read more

Let me start off by saying I have been trying to work through the issues that occurred at this resort with the hotel and with Hyatt but they are being very difficult to work with and basically calling me a liar so I feel it is fair for me to warn others about the issues with staying at this resort. The biggest issue is the BED BUGS - yes, bed bugs. Those pesky bugs that feed on you as you sleep and leave you with tons of itchy bumpy red bites and cause you not only physical stress but lots of mental trauma thinking about sleeping in a bed with bugs all over you and worrying about bringing this incredibly hard to find bug home with you. After each night in my room I woke up with more and more bites on my body, they were all over my toes, ankles, fingers, legs, back, stomach, and my entire body. These bugs bite in small clusters in a zig zag formation and this is exactly what I had covering me. (the bites were confirmed by a physician when I returned home) When making the front desk aware of this they had someone walk with me to my room where there were 5 other staff members standing in the room with the lights off and a flash light looking at the mattress and box spring. (as you will see in other reviews they say they use a 3rd party but its not, it's the hotel staff who they say are very well trained at finding these bugs - even though the babies can be clear and barley visible to the blind eye) They told me they cant find any bugs (keep in mind I was only out of my room for 20 or so minutes which is not a good amount of time to spend looking for these incredibly hard to find, tiny, nocturnal bugs.) I showed them the bites, the photos of the bug excrement, the stains, and the shedding. The response I was given was "those are mosquito bites, and those stains are just rust stains we have on our sheets that the washing machines cant get out". (GROSS) While the hotel staff was searching my room I had to leave for an excursion and told them I wanted the whole room searched, I wanted my luggage searched, I wanted all new pillows, blankets, sheets, everything fabric in the room new which they agreed to. Upon returning to the hotel later that evening I went to my room, I immediately noticed the pillows on the couch had not been moved, my luggage had physically been moved but they did not go through it as promised, and the sheets on the bed appeared clean and new. So from what I could see the re-made the bed and called it a day. I made sure there were no "rust" stains before getting into bed that night, when I woke up I had many new bites on my body, lots of stains on the sheets and bed bug poop as well. The hotel has done nothing about this, denied the issue, stated that they checked and there are no bugs and I am sure that others are now staying in that room being eaten alive as well. (I am sure they will state that the room is clean and fumigated in their response and that no one else is complaining - however if the room was clean it wouldn't need to be fumigated and not every person reacts to bug bites the same if at all, they will deny deny deny but the fact is they have bed bugs). Other issues: our mini bar was not stocked once until I saw someone in the hall on the 3rd day and requested they fill it and the bell boy said if I tipped him he would fill up our bar with whatever we wanted.... DO NOT PAY FOR THE PREFERRED CLUB IF YOU STAY HERE - you get close to nothing special, some resorts it is worth it but at this resort it is not at all, their preferred lounge has the same food and drinks you can get anywhere on the resort The food - this was hit or miss, the world cafe had some good food but also some really BAD food. The hibachi restaurant was delicious, the room service was decent but nothing to write home about. All the drinks are super sugary as well. Overall I would NOT stay here again, I would NOT recommend this resort to friends or family. (this is just scraping the surface of the photo proof I have that they are denying and doing nothing about) read more

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