From the owner: Vive Cancún Tours & Travel ofrece a nuestros visitantes un catálogo extenso de Tours Económicos y…read moreVIPs con traslado desde Cancún, Playa del Carmen y Riviera Maya: Chichen Itzá, Tulum, Cobá, Isla Mujeres, Cozumel, Holbox, Contoy, Xcaret, Xel Há, Xplor, Las Coloradas y más de 40 atractivos en el Caribe Mexicano y el Mundo Maya, México

SCAM ALERT!!! Booked…read moreat the front desk in the lobby of our hotel. The sales person showed us photos of the tour we booked... ended up nothing even like the photos.. went to a crappy park where we were stuck for hours with no way out. We told the sales agent when we returned and he denied everything.. said we misunderstood. Also the hotel says they are a 3rd party and not responsible. It was a total scam!

This travel agency was one of the best places we could have ever come across! We were lucky that…read morethis very professional and accommodating business was a short walk from our hotel. We walked past it daily and visited almost frequently! Featuring fun travel locations by Xcaret, it is conveniently located in the "hotel zone" of Cancun, Quintana Roo. We received great service by Sergio Manyolejo and Karen (who's last name I didn't get). We went on several great trips during our stay in Cancun, which included: Xcaret Plus, Sea Trek Encuentro Con mayas Xcaret, TiBurones Aventura Interactiva Xcaret, and Cena Gran TLaChao Xcaret. Each trip deserves a review of it's own. So I'll just say here, that this is THE place to schedule your tours. We got personal service from beginning to end. They made all the planning arrangements to pick us up from our hotel, transportation to our chosen theme parks, complete with guides & maps, and of course getting us back safely to our hotel again. Each adventure is not cheap, but it is money well spent. After all, it's a vacation! We deserve to splurge sometime! The most memorable parts of our vacation was made possible by Excursion Travel! Don't leave your hotel without them!

This resort is placed perfectly on the strip in Cancun. There is so much to do and is right on the…read morebus line. Staff is super friendly and makes you feel like you are royalty. They are constantly cleaning the resort and are more than helpful with anything you ever need. There is a 24 hour bar that also has sandwiches, fruit, nachos, and other things to eat anytime you are hungry. We loved this bar and loved the bartenders the best! The only reason I gave it a four instead of a five is, I feel like it needs some of its own activities amped up. The only activities we really had here were simple little ones at the pool or at the area where people can sit at a theater type place. If you want a really great time, you can be shuttle to another RIU property, which is so much fun!

My family and I went on vacation here. There's two buildings on property. There's the tall building…read more(we stayed here years ago) and a small building. We stayed in the small building this time. There's also two ocean sides: rocky (near beach volleyball is played and good for collecting shells) and non-rocky side (water is clear and great for body surfing). There is a spa and gym on-site. Multiple pools and bars. Pros: Gorgeous ocean views. Great hotel layout with lots of palm trees. Very clean. Rooms were spacious. Bed was comfy. The mini fridge was packed with water bottles, pop, and beer. I had a balcony that overlooked the pool and ocean, which I loved. Staff are very nice. Band/singer that plays before the show were great. Food was good. Good selection of food options. Good selection of restaurant options. Each restaurant posts a menu (in multiple languages) for the day's meals. Buffet over looks ocean. Neutral/meh: this hotel loves their parties. Every day there's a different theme. Busses take people to the RIU Caribe. There is a discotech that opens after the evening's show. Restaurants work on a beeper system since they do not take reservations. Alcoholic drinks can be strong. Evening shows were OK some nights. Cons: when we checked in, my room was not ready. They told me that they woukd email me when it was ready (did not receive). Did eventually get my room. While they had activities (listed on app), not all of them were played/hard to find. If it's super windy out, the elevators don't go pass floor 2 in the small building. You have to use the stairs. We came on a windy day and one of the workers allowed us to use the service elevator because we didn't want to lug our luggage up to the 3rd floor. Can hear your neighbors upstairs and can hear people out in the hall. Overall, we had a great time!

It's too bad there isn't a negative star for scam artists. These people appear professional have a…read morewebsite and offer a receipt for services they intend on providing. Your credit card will be charged and you will wait for a bus that never arrives. This was the seventh wonder of the world and we were excited about seeing the Mayan ruins. We paid 55 dollars each for the ai tour. We were told to wait for the tour bus and be there at 10 til 8. We did just that. We called and they did not speak English suddenly and when we went over the garage door was closed and locked.

Didier was AMAZING. I will be completely honest I was extremely skeptical at first. I wasn't sure…read moreif this could be true 296 for 3 parks? That's basically $100 per park. $100 isn't cheap but for all you get at each park to me it was worth it. All parks included transportation to and from my hotel. Two parks included one meal (Xcaret & Xenotes) and the third was all inclusive - all you can eat and drink (Xel-ha). He was very professional and courteous but I had to be extra careful. I mean my friend and I are the easiest targets! Two women first time in Cancún with limited time to book activities. He let me take a picture of his ID and allowed me to look up the # of the company online to call and verify he actually worked for the company. He answered all my questions and was patient until I did all my research. Well I didn't get scammed! I did all 3 parks and LOVED every second of it. Thank you Didier!!!

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I had an amazing experience here accidentally .. please allow me to explain lol! I was scheduled to…read moreleave Cancún but my flight had been cancelled so the airline accommodated me and my partner to this hotel. Our previous hotel left a lot to be desired, so this was a very welcome change. From the entrance way I was impressed with the decor walking through the garden and pool area I was in awe of how beautiful everything was. The room was immaculately clean, and while it was a standard room it was very nice and spacious and the marble flooring was such a nice touch. The shower was huge !!! We got in late so I assumed finding food would be a struggle , wrong again they offered 3 dining options late night as well as room service!!! The restaurant we found had amazing drinks and the food was so fresh and good ugh ! The restaurant was Cafe Urbano . The next morning we woke up and we were able to have a delicious breakfast with plenty of options including fresh fruit and let me tell you that in room coffee is also amazing! I honestly cannot wait to return to Cancun. I would definitely stay at this resort again. I've stayed at a several of hotels in Cancun and this is on the list of must return!!

CONCIERGE REVIEW FIDEL:…read more Fidel at the concierge desk provides an exceptional service to this hotel. In addition to being professional and quite pleasant, Fidel is a problem solver. That's someone I will take on my team anytime. During our stay, we had several glitches, and Fidel provided a professional outlet for us to express ourselves while maintaining brand standards. He has a difficult job and does it very well. BANQUETS REVIEW My friends hosted a Private pool party at Presidente InterContinental Cancun in August went on without a hitch. The pool area, cabanas, and buffet stations were immaculate . Despite the rain, we had a fabulous time. One star deduction for not being prepared for my food allergies which the catering/ banquet staff was aware of for more than three weeks. Thankfully, the staffed hurried to find two items that I could eat. They covered for the below par communication and made it work for me to have a chicken breast and two slices of steak which were both cooked properly and were flavorful. Most importantly, the wedding couple was not impacted. They had a wonderful time.

I wasn't pleased with this hotel, would not consider this a resort,! The family booked rooms to be…read moreadjoining, which did not happen, advised us nothing was available. Then check in took one hour due to lack of computer skills of the front desk person. Get to the room and the shower can not be turned on....called front desk no response. Many stairs and the ramps were few and far between. Also, I have a fear of heights and my room was on the fifth floor so I couldn't enjoy fresh air. These experiences ruined my stay.

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

I visited this lovely resort for my cousin's wedding and had a ball. This resort sits right on the…read morebeach and even has a dolphin encounter right on the premises. There are several restaurants with different cuisines and lots of fun activities throughout the day. The staff is so kind and accommodating, and my suite was beautiful. There are several different activities every day to meet everyone everyone's need from kids to adults. This place is ADA friendly and has a lot of water activities to choose from.

This hotel was great!…read more It is situated in an ideal location in the hotel zone. This is a budget hotel amongst the pricier places. I've attached pictures to show the inside of the room I stayed in. The room overlooks the alligator lake, which I found it to be nice. Don't worry, no alligators will come after you. But, if you're lucky enough you might be able to spot a few here and there. The room had a kitchenette (full oven/fridge), a decent size bathroom, a dining area in the first part of the room. As you walk to the second section of the room, you find the bed, bay windows, couple chairs and a table. Also there was a sofa bed. The bed is ok, good enough for a nights rest after walking the beach. The hotel is situated right next to shops restaurants, bars and everything else. COCO BONGO is a five minute walk away. Before I forget, there is plenty of dishes in the kitchen in case you felt the need to cook. This place is amazing because it's literally across the street from CHEDRAUI SELECTO (upscale walmart). You want to stop here to stock up on goodies and souvenirs before heading back home. You have dollar beers, wine coolers, and other alcoholic drinks. They sell everything you need here! DO NOT AND I REPEAT, DO NOT BUY SOUVENIRS anywhere else as they are all the same out on the street only the markup is 3/4 times more then this store. So save yourself money and buy whatever you need here. Before heading out to Cancun I too, did some reading and ended up visiting the MERCADO 28 (market28). DO NOT GO HERE! This place used to once be a locals open air market and now it has turned into a market for tourists only. EVERYTHING here is overpriced, even the food! DO NOT GO HERE. Now to the good parts of the trip... You can visit PLAYA MARLIN, to enjoy a day at the beach. Once there you can rent your own umbrella and chairs for $200/300 for the whole day. You will enjoy crystal clear blue beaches there. You can take the R1 bus anywhere in the hotel zone for $10 pesos (.50american cents) one way.

I am looking at hotels to stay in Mexico. I'm comming from the US for dental work and this is one…read morein a dozen hotels referred to us. But the towel jar definitely made up my mind. I cannot believe how you want someone to either use the same towel for 3 days or pay a price for a clean one each day. I've stay all over the US and never heard of such a thing. And do you know how dirty that makes your hotel look? Disgusting! I'm surprised you can get anyone to stay there.This is unheard of in the states