Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

Recently attended a service Saturday, easy to find off Culver and Norton, parking is plentiful…read more Place is clean, well maintained, staff were both kind and attentive. Was appreciative of the services, as with any somber occasion was nice to not worry about anything.

Very professional staff. Clean and comfortable setting. The service is attended was in a large…read moreroom with couches and chairs and a beverage station.

Adam and his team were outstanding, sensitive to our needs, caring and supportive throughout this…read moredifficult time. In an effort to accommodate our families timing needs, they were able to provide services over a holiday weekend that included flowers (when flower shops were generally closed), an on site church service and cemetery preparation on extremely short notice, as well as all that was necessary to provide our family a funeral service that offered dignity and support to all.

Our family had called on the services of Falvo Funeral home for decades…read more When my Mother passed away, without reservation, we called on them again. This was our first time working with Mark Falvo. All arrangements were put in order, so we thought. When my Sister, Father, and I, entered the Fairport facility for our private viewing, we discovered that Mark Falvo had switched our viewing room from a large , airy viewing room to facilitate a large crowd of visitors, to a viewing room , separated by wall dividers. When we approached him about this upsetting matter, he gave a sound and dance about the large amount of guests the other family would expect? Never contacting us to alert us to the respective change! After observing the room we had requested , it was easy to surmise that the family had selected a 8-12K casket . This was clearly deliberate on the part of Mark Falvo, catering to the deep pockets of this customer . In addition, we were left with a viewing room, half the size of what we required. It was overcrowded, and uncomfortable for us! Yo add insult to injury, he had booked another client on the other side of the dividers. That family was having an Irish funeral as it were. We were sickened by an event that was heart wrenching to BEGIN WITH. It tore us up. All for the almighty $$! Buyer beware, Mark Falvo is a disgrace to his family name!

I only write reviews when I believe that the services that I receive are outstanding relative to…read morethe price paid. This is rare unfortunately in today's world. I can honestly say I had an outstanding experience with Falvo Funeral Home in Webster NY for recent (February 2017) services for my dad. Though this was a difficult time for us, I must say that everyone made the experience outstanding. The end to end experience was simply better than best. Everyone was pleasant, attentive, professional, and understanding. Diana Falvo and Rick Falvo were particularly great. Their energy and people skills are exemplary, Moreover, the home was like a French country house in a beautiful setting that was impeccably clean, beautifully furnished, and with plenty of parking. Their pricing was completely transparent and very reasonable - particularly for the service and the setting. I highly recommend anyone in the Rochester area that wants a beautiful service, in a great setting, at a reasonable price.

When it became time to seek out a funeral home for the passing of my wife's mother we looked around…read morewebster and saw there were a couple options. Being unprepared we started asking a few friends about the experiences they had with funeral homes in the area. The one name that came recommended multiple times was falvo's. Well we had been there a few times and if you have seen the building your first thought would probably be similar to mine which was we couldn't afford to go there. So we decided to call the smaller funeral homes in the area first and after the first two phone calls we noticed two things; prices apparently vary pretty significantly and even though this should be a time of compassion both calls were extremely business like with no sorry for your loss and a lot of talk about money and it being required at the time of our meeting. Well that all changed when we finally decided to call the falvo's. Within the first breathe of me explaining the situation I was FINALLY greeted with a very sorry for your loss and at this time I can answer as many questions you may have. It may sound simple but that was the first time I felt comfortable in these conversations. After a few minutes of discussing our options and the price differences we were shocked to find that not only were they extremely caring but their cost for the same services was less than the two other funeral homes. I can not explain how grateful we are for making her look so beautiful that we ended up keeping the casket open even though she had been sick for so long we didn't think it was going to be possible. We will always recommend this funeral home now just like they were to us.

Was not happy with the service I received. I did not get my husband's death certificate until 8…read moreweeks after his death. The death certificate was stamp by the city 3 days prior. He also tried to overcharge me $279.

From the owner: Rochester Memorial Chapel is committed to serve with excellence in providing caring and…read morecompassionate service to those who experience the trauma of death and bereavement. We provide our services with skill and integrity that we might truly reflect the trust placed in us. Rochester Memorial Chapel strives for excellence in all of our endeavors as we serve the needs of others. We reflect the compassionate and noble goodness of funeral service in caring for the dead and providing comfort, solace and wise counsel for bereaved families. To strives to be a model of funeral service achievement we will seek to provide the finest in professional skill, innovative and caring services. We are family owned operated.

Shawn and his father Allan are two of the kindest people I have ever met, this funeral home is…read morenothing but kind, comforting, loving, and they go out of their way to make everything right for the family. It was such an easy process and they went out of their way to be accommodating to the family. My father's funeral service was just beautiful and Shawn comforted us and made a horrible situation so comforting. My mother and I were so moved by everything they did for us. I cannot thank them enough.

To say they honored my grandfather and captured everything that was important to him and our family…read morewould be an understatement. Shawn and his team were extremely responsive and made the most difficult part of our lives easier. When we walked into the funeral parlor we were overwhelmed with emotion as they they had collected pictures from all of our family and had them beautifully displayed all around the room and in a slide show. They also took the initiative to make a guest book that had photos in it, golf cards customized to my grandfather as he was an avid golfer, and honored his service to the Rochester Fire Department with cards that even had the engine that he drove on it. Shawn and his team ensured that no detail was missed. They were extremely supportive and attentive to our families every need and honored my grandfathers life in a way that I could have never imagined. Thank you Shawn for your support and for everything that you did to honor my grandfathers life. We will never be able to thank you enough!

Absolutely beautiful grounds throughout this older cemetery. Very well grommed and taken care off…read more Lots of markers to read where you are... easy to navigate. Loved all the American flags on display for veterans on Memorial Day. What a sight to behold. Saw a few dear in the cemetery as well, love to see nature.

Once again grounds are overgrown and not trimmed around headstones. Went on fathers day (…read moreyesterday) and it was a disgrace. Please don't use the excuse of " there's so much acreage to take care of" . Not buying that lame excuse anymore. It's supposed be perpetual care. You have definitely failed again. Not sure I want to be laid to rest there anymore. Definitely disappointed that my family is buried there. Get it together Holy Sepulchre,get it together