I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very…read moreknowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial.

A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

So normally I only post about fun things or food stuff, but today it's more about the other side of…read morelife, the down side...Recently my father in law passed away and we were in need of funeral services and since my father in law was from the west side we chose the Miller funeral home to help us with dads funeral plans...Now this being said I have known all of the staff at the funeral home due to my occupation and thus I was already aware of their professionalism and dedication to helping those in need...Joe Martin a funeral director I have again known for years took care of the entire process, from beginning to the end flawlessly...It's at times like this when you need these folks, the unsung heroes and the folks on the front lines during the pandemic...I hope you don't need the services of the Miller FH or any other's soon, but if you do or if you would like to make pre-arrangements (I strongly suggest you should) contact the Miller funeral services and relax in the knowing that all will be handled with professionalism and care...

We were initially hoping to use this company again with our family, however our experience this…read moretime around was beyond foul and should be known. 1- multiple employees with horrible attitude and were extremely rude towards my family, one of which was actively (and visibly!) dying during their visit to try and plan her end of life 2- employee expressing her own religious beliefs and lectured my family on her own religion because it differed from theirs 3- the same employee rudely expressing their religious beliefs while dismissing my family's, also dressed unprofessionally & had dirty hands / fingernails. My family did not bring this up to other employees but this was still odd 4- when bringing the attitude info to an employee, my family was only met with more attitude 5- my family left a review already, but your reply was disingenuous and disappointing. Don't even want to know which employees were acting so disrespectfully? How much do you REALLY care about the HEINOUS service my family had and how your business operates? Truly a disgusting experience, should not still be in business. If you care about your family, and if you care about how your grieving process looks / feels, DO NOT GO HERE. This experience, and now your reply, is beyond despicable to do to anyone let alone people who are grieving and/or dying. Thanks for making my dying mother's end of life even worse than it already was, full of stank attitude and disrespect from multiple people at your company in her final days. Visibly and actively DYING in front of you, and yet, multiple of you use this as a chance to be disrespectful and to shove your religious agenda onto people who're already dealing with enough with a family member on hospice care. I am confident you all will have the lives you deserve. Don't even bother replying if you're just gonna try and pull the same fallacy you tried on my other family member.

We had a truly wonderful experience with this cremation service during an incredibly difficult…read moretime. From the very first phone call, their team, especially Michael, was compassionate, respectful, and attentive to every detail including notifying the state and social services. They guided us through each step with patience and kindness, making a process that felt overwhelming much easier to navigate. For example, the small detail of turning of the video monitor prior to moving my mom's remains was incredibly thoughtful. Everything was handled with professionalism and dignity, and it was clear they genuinely care about the families they serve. Their communication was excellent, and they honored all of our wishes without any pressure. We are deeply grateful for their support and would highly recommend this service to anyone in need of caring, respectful end-of-life arrangements. Their transparent pricing was much appreciate when trying to budget end-of-life services. Michael was truly our MVP!

James R. Gray and his son, handled my father's recent burial at Mt. Hope Cemetery. They arranged…read moreeverything for it, including his Air Force Honor Guard. We are very grateful for how they handled everything for us. I give them my highest recommendation.

We recently used White Oak Cremation for our mom's death. We were so pleased with everyone there…read more They respond quickly to calls and emails. Since we used direct cremation, as well as a visitation at their Crawford Funeral Home facility, the entire cost was very affordable. I would recommend them highly!

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

Shawn and his father Allan are two of the kindest people I have ever met, this funeral home is…read morenothing but kind, comforting, loving, and they go out of their way to make everything right for the family. It was such an easy process and they went out of their way to be accommodating to the family. My father's funeral service was just beautiful and Shawn comforted us and made a horrible situation so comforting. My mother and I were so moved by everything they did for us. I cannot thank them enough.

To say they honored my grandfather and captured everything that was important to him and our family…read morewould be an understatement. Shawn and his team were extremely responsive and made the most difficult part of our lives easier. When we walked into the funeral parlor we were overwhelmed with emotion as they they had collected pictures from all of our family and had them beautifully displayed all around the room and in a slide show. They also took the initiative to make a guest book that had photos in it, golf cards customized to my grandfather as he was an avid golfer, and honored his service to the Rochester Fire Department with cards that even had the engine that he drove on it. Shawn and his team ensured that no detail was missed. They were extremely supportive and attentive to our families every need and honored my grandfathers life in a way that I could have never imagined. Thank you Shawn for your support and for everything that you did to honor my grandfathers life. We will never be able to thank you enough!