Recently attended calling hours here, have been multiple times in the past. Centrally located off…read moreJefferson, easy in and out, very clean, staff are compassionate, polite, and helpful. Staff made me feel welcomed when I entered and directed me to the appropriate area. Following day the service was streamed online, video was clear, and I could hear everything (which was nice as I sometimes struggle) so appreciated the live feed. Covid precautions were well handled with timed viewing, masking, and reduced volume. Although I don't "look forward" to attending the loss of a friend or loved one, I appreciate the professionalism, and kindness Miller Funeral home delivers, it makes the process less painful.

Worst experience ever. The owner is a complete idiot. My sisters went there with my mothers husband…read moreand decided on everything. When my mother passed away they said they lost all of our notes. What a disaster this has been. Shame on you. I wish I could give them zero stars.

My daughter died tragically In February. I was never notified when her marker was placed on her…read moregrave, although I was told I would be.

It was a very peaceful environment allowing me to relax and spend time with deceased family and…read morefriends.

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

Shawn and his father Allan are two of the kindest people I have ever met, this funeral home is…read morenothing but kind, comforting, loving, and they go out of their way to make everything right for the family. It was such an easy process and they went out of their way to be accommodating to the family. My father's funeral service was just beautiful and Shawn comforted us and made a horrible situation so comforting. My mother and I were so moved by everything they did for us. I cannot thank them enough.

To say they honored my grandfather and captured everything that was important to him and our family…read morewould be an understatement. Shawn and his team were extremely responsive and made the most difficult part of our lives easier. When we walked into the funeral parlor we were overwhelmed with emotion as they they had collected pictures from all of our family and had them beautifully displayed all around the room and in a slide show. They also took the initiative to make a guest book that had photos in it, golf cards customized to my grandfather as he was an avid golfer, and honored his service to the Rochester Fire Department with cards that even had the engine that he drove on it. Shawn and his team ensured that no detail was missed. They were extremely supportive and attentive to our families every need and honored my grandfathers life in a way that I could have never imagined. Thank you Shawn for your support and for everything that you did to honor my grandfathers life. We will never be able to thank you enough!

Absolutely beautiful grounds throughout this older cemetery. Very well grommed and taken care off…read more Lots of markers to read where you are... easy to navigate. Loved all the American flags on display for veterans on Memorial Day. What a sight to behold. Saw a few dear in the cemetery as well, love to see nature.

Once again grounds are overgrown and not trimmed around headstones. Went on fathers day (…read moreyesterday) and it was a disgrace. Please don't use the excuse of " there's so much acreage to take care of" . Not buying that lame excuse anymore. It's supposed be perpetual care. You have definitely failed again. Not sure I want to be laid to rest there anymore. Definitely disappointed that my family is buried there. Get it together Holy Sepulchre,get it together

I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very…read moreknowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial.

A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.