PLEASE STAY AWAY AND SAVE YOURSELF FROM THIS NIGHTMARE. This business took a $4,607.71 deposit from me 90 days ago for a 28 to 42 day lead time item. It does not matter how many times I call, I have not once received a return phone call since providing my payment. The phone mostly rings to no answer. The couple times I have reached someone I was told the manufacturer is having substantial delays and they cannot get any update from them - I received feedback from the manufacturer within 24 hours saying my experience with this dealer is not normal and I also cross checked with two competitors (oh how I wish I had done that back in November) and have gotten 2 week lead times quoted for the same stove from both of these other businesses. Upon learning this information I requested a refund but you can imagine how that is going. I even picketed the store front for an hour and forty five minutes today and still cannot get a return phone call or any movement on my refund - THEY JUST DO NOT CARE!!! read more

Dreifuss Fireplaces - Home Decor Near Me - Philadelphia, Pennsylvania

This new criminal owner took a deposit from me in December 2024 to replace a fireplace insert. I have yet to have an install date. I get the run around when attempting to get a refund. Unfortunately, with the 6 week install estimate and other delays, I'm past where I can get results via my credit card provider. Stay away from this company. Apparently, there is a new owner and the service of 30 years ago that was excellent is gone and out the window. You will notice that all the good reviews for this place are greater than two years ago. The new owner, Kevin, seems to have acquired the business about 2 years or so ago and that's just about when all of us started having negative experiences. If others are interested in filing in small claims court and reaching out to the local news stations with me, as well as doing some picketing of this place, please reach out to my email at annirbas@yahoo.com. We have got to stop this person from taking advantage of us. Matt R, please reach out to me if you see this. UPDATE 2025-03-11: After several in person visits to the Dreifuss showroom and being VERY CLEAR on what I expected (a full refund), I was finally given a full refund on March 7. Kevin kept indicating he was not sure when he could process the refund but that he would "as soon as he was able." That still was not good for me, so I kept pressing everytime I spoke to him or saw him. I must admit, I thought it would take much longer than it did to be provided with a refund. I would suggest that others also reach out and file claims with the Attorney General's at https://www.attorneygeneral.gov/submit-a-complaint/ so that it can be on record and this place can maybe be monitored to make sure it performs within the guidelines of the law and other consumer protection benefits that we, the consumers, are entitled to. read more

This is the most incompetent company that has shut down. If they reopen STAY AWAY. Horrible. Charged me $400 to install a $4.00 switch that failed after 3 months. That's just stealing. read more

Update on Dreifuss Fireplaces: No return call, no return email, almost FOUR months since I paid $2500 by check (I was informed I had to pay by check or money order) on 11/24/24 for a deposit on a wood burning stove insert. It is 3/11/25, almost FOUR MONTHS. When I have tried to call and actually could get someone on the phone, I was told several times it was "backordered." It does not take four months to order a stove and you can verify this in other reviews. read more

Their price for a service call, simply to diagnose the issue, not to fix the issue is exhorbitant. at $375.00. We will not use them again.

The guy I spoke to told me he, and I quote "wasn't really a fireplace expert". I could go on and on, but I'll just say this. . . Avoid this place. read more

gave them the total amount for my fireplace part back in august of 2024. never received the part. now they are not answering the phone. did they go out of business. they owe my credit card. $697.00. read more

Shoutout to these guys, my hate he wasn't an on and out job, with a older house that has settled, things were not exactly plum...and although it took longer than expected for them (didn't bother me, I just wanted done right) they took the time to do it right, always letting me know what was going on....I highly recommend read more

We moved into an older home that had a gas insert. It didn't turn on or seem to work. I searched all over for someone who would help (no one wanted to touch it) and finally found great help with Dreifuss. They responded to my questions and concerns very quickly. David was patient and informative as we have never had a fireplace before. I had some safety concerns but I feel confident in the help we received. We now have a working fireplace!!! WOULD HIGHLY RECOMMEND! read more

At first, I thought this was going to be a Home run place to spend several thousand dollars on my fireplace but quickly I learned it is not the place to go. When getting my quote and finalizing a sale. My phone would not stop ringing with several phone calls in a week with voicemails telling me to call back so the deal can be finalized. Once my $2500 deposit was secured by January 17, I was told it would be four weeks For my fireplace to be delivered and installed. It is now March 7 and I've been fighting for a week to get my deposit back. A week ago I was told my order was never placed even though I was told when I gave a $2500 deposit that was so the order could be placed. Once deposit was taken back on January 17 there was absolute silence from the sales staff and owner Kevin. I made several phone calls and emails and spoke with the receptionist who has been very nice. Every single time I called both Jeff and Kevin are not in the office and working from home, I was told my deposit return was initiated on March 4, yet my credit card company has no indication of return being initiated. I called on Tuesday, March 5 asking for an email confirming my deposit return was initiated with no email or response , I called again today, March 7 to find out from Karen the status of the refund and was only sent to a voicemail. I do not recommend doing business with this company. It only received one star because I cannot give it zero. BBB will be contacted next week. read more

I bought a house last year with a fireplace. Was very excited to get it going, but after inspection was to costly to fix it. I saw a gas insert fireplace and went to Dreifuss with intention of buying one. After consulting with owner and a couple on the guys on the floor, they changed my mind to a ventless gas log set. This was thousands of dollars less than a gas insert. The owner and employees understood what I wanted for the room and instead of selling me something a lot more money, sold me the right product. Of course Dreifuss is a for profit business, but customer service and honest, informed sales are how they make money. The installation was easy and the installers were professional. I have recommended Dreifuss to all my friends with fireplaces. read more

Couldnt be happier Dave and llloyd were very easy to work with and promptly scheduled Jared to come and fix 2 of our gas fireplace that wouldn't light. I tried 2 other local services and wont mention names but they weren't interested in servicing but told me my units were old 10+ years and said that they were here before and we didn't have "tags" and therefore they won't and shouldn't of serviced it. They suggested replacement units and no possible way to have it done before Thanks giving . Happy to say Dreifuss fixed both and made them both more vibrant and robust flames. I saved $1000 's of dollars on new units for this year . Thank you read more

Jared and Dave installed our fireplace two days ago and they did an outstanding job very professional. They had to also move our gas line that was not installed properly by the previous homeowner the job was done excellent they even laid out floor covering to protect my beautiful floor. I highly recommend them and I don't usually give out five stars but they definitely deserve it. I will be referring clients your way. Mr & Mrs. Arthur Witherspoon read more

Dreifuss charges $95 JUST to make the visit, regardless of anything being done or if the visit was for the same issue as a previous visit. We moved in to a new apartment in 2016 with new Dreifuss fireplace & 3 TIMES we had them come out to fix the remote receiver in the fireplace. We barely used the fireplace but the receiver would apparently just stop working. Each time we were told it was a different issue (battery, power line, faulty receiver, etc.) and each time we were charged $95 each visit as well as cost of parts & labor, despite them not actually fixing the issue. Additionally, they are backed up by months to do maintenance and are apparently incapable of booking maintenance more than a month or so out, since it seems Microsoft Outlook isn't an available application. I would never buy nor recommend Dreifuss to anyone. Their products are suspect and their service model is horrendous. Maybe they should re-evaluate why they are spending a majority of their time fixing their products to the point that their service reps are booked out for months. read more

Oldest and most experienced hearth specialty dealer in the metropolitan area. The only place to go for unique and custom installations! read more

Dreifuss Fireplaces - Home Decor Near Me - Philadelphia, Pennsylvania

Had a fireplace installed a few weeks ago.. Mark and Jason were extremely professional and efficient.. we love our new system! UPDATE: ended up not being able to light the pilot for our gas boiler today and thought it may be an issue with the gas line that they had tapped into.. Mark and Jason came back out within the hour and fixed the issue.. which wasn't even with the gas line but the pilot in the boiler itself.. saved us some money on a heater service and were super helpful! Would definitely recommend! read more

I called Dreifuss thinking I had a problem with the blower in my seven year old insert. Pat Perry was wonderfully helpful and talked me through troubleshooting the blower. As it turned out it was simply my fault - operator error. So I put a note in my Fireplace Insert files reading "Helpful Human - Pat Perry" Thank you! read more

I called Ian for the first time looking to hire someone to come to my house to help me light my two set of gas logs before the winter. It has been more difficult than you would imagine in the past to get them going. Rather than send someone out, Ian walked me through each fireplace step by step on the phone. We got them lit, and he gave me valuable maintenance tips as well. I am both appreciative and impressed with his expertise and kindness. I hope to use Dreifuss Fireplaces for something more substantial in the future. read more

The Dream Team (Jared) provided exceptional service was knowledgable professional patient and kind. And when we accidentally turned off the gas to the newly installed gas log set after he left our home he was very understanding in helping us relight the pilot (over the phone) on a Friday evening - way over and beyond the call. Lloyd and David helped us find just the right log set. We highly recommend team Dreifuss. Thank you! read more

sThe dream team from dreiffus fireplace installed a gas fireplace today for us. Jared and Willie did an excellent job. They were very professional. I highly recommend them. thank you. Ellen and Philip Steinberg read more

Needed a part for the gas log I bought from Dreifuss. Since they don't answer the phone I drove over. They had the part for $60! I got the brand name online for $8.79. It arrived in two days. I find it hard to believe they have the nerve to mark up a price almost 7X! Bottom line: SHOP AROUND!! read more

Dreifuss completed a complicated job on budget and on time. I have total confidence that Ian, Mark, and Jason are up to any task put to them. I feel fortunate to have found them for my project and value their expertise. Dreifuss Fireplaces was not the closest to my home, but their reputation for excellence in designing solutions and executing the project made the trip well worth the effort. read more

Mark just completed installation of our new fireplace screen. What a tremendous result! From the careful guidance of Ian at the showroom to the precise work in the home, I am totally delighted. read more

Dreifuss was fantastic to work with from beginning, middle, to end of the project. We purchased a gas log set which should be simple to install. But we live in an old house with a poltergeist. They installed the log set - the workmen showed up on time and handled the job seamlessly in exactly the amount of time they estimated. The fireplace worked really well for a couple of days and then had a mysterious glitch. Dreifuss troubleshooted the problem and sent out workmen two different times fitting us into their busy schedule. Problem solved, we are toasty and warm and in appreciation of their courteous responsive service. read more

Salesman was helpful, but that is where it ended. I guarantee you the owner would be very disappointed with his staff. Called for a quote and it was like panning for copper. Oh, yet I am still waiting for that quote. Truly a waist, they lost a buyer ready customer to a much more responsive and customer friendly competitor. read more

During the first real cold spell we had this winter I decided to light the fireplace. It was a Saturday evening. I couldn't find instructions to light the pilot on our Dreifuss fireplace. I had the bill of sale and got phone number from it. I called to leave a message fully expecting to hear from them on Monday. I was so surprised when about an hour later I received a call from Dreifuss. It was Ian. He very patiently talked me through the procedure. He then stayed on phone while I turned on the fireplace and asked me questions about flame color and height, etc. I was so surprised and happy. It was working beautifully. I never expected a call till Monday. Incidentally, we purchased and had the fireplace installed about ten years ago. Marianne, Philadelphia, Pa. USA read more

I called for some advice on my unit, on a very cold day, and no one returned my call. The person who answered my call was polite but promised one of the tech guys would call me back. We have no heat. They could have at least returned my call and said they were extremely busy. read more

We just had our fireplace installed today. We can not say enough good things about their service and expertise From the moment we entered the showroom to our installation today, it was a pure delight. The young man, Jason, who did our installation was professional and patient in answering our questions. He was a true credit to his company. We highly recommend Dreifuss to anyone looking to have a fireplace installed. read more

We had a service call on our fireplace, Mark the technician was awesome. He took the fireplace apart, found the problem, instructed me how to prevent it for happing again. I was very happy and satisfied with the service call, I would recommend Mark to fix your fireplace issues. read more