Partial Treatment and Inadequate Resolution at Augusta Location…read more I purchased Brazilian/bikini and underarm laser packages at Milan Laser, Augusta, GA. I began my bikini treatment at the McDonough location and experienced excellent service. However, at the Augusta location, where I purchased two additional packages, I received only partial treatment for the Brazilian area during my January 24, 2026 appointment. I reported this to corporate, but their only resolution was: 1. Continue treatment with the same technicians who did not provide full service, 2. Transfer my services to another Milan location -- however, there are no nearby alternatives in the Augusta area, and the closest practical location in McDonough, GA is not local or convenient for ongoing treatment, or 3. Cancel my services and accept a $507.80 refund, which would forfeit the lifetime guarantee for packages that originally cost thousands of dollars. Despite multiple emails and calls, no meaningful resolution has been provided. My experience at McDonough demonstrates that the Augusta location deviated from standard practices. I hope Milan addresses these issues so clients can receive complete, safe, and fair treatment. Update***** After posting this review, I received a phone call from Chloe on the Client Resolution team. She stated that no additional resolution options would be offered beyond what had already been presented. When I asked to escalate the matter to a supervisor, I was told that would not be possible. At this point, I have exhausted internal resolution efforts. My concerns regarding incomplete treatment and scheduling inconsistencies remain unaddressed.

Would leave a 0 if I could. This business is a scam. They offer every one "custom" prices. Will not…read moregive you a quote over the phone. Everyone can come in for the same service but will charge you differently. And talking about offering discounts depending on the person. Sounds very much like they're screwing people out of their money. The manager was EXTREMELY rude when I called inquiring information. As I'm looking to swap laser companies due to me driving 2 hours for my current service. I'm am esthetician/service provider myself. I would never get serviced here! I can't believe the manager was so rude. Maybe because it's the Augusta location. Very distasteful. I will be sure to tell everyone about my experience.

Sugar & Comb is officially open! Although we've been Leslie's patrons for more than a year (and a…read morefew months in the new location), it was a nice event for an even nicer person. This is a bright, clean, tastefully decorated space. It's conveniently located right on Washington Road, making it easy to get to from anywhere. Leslie is a gracious, chatty person who puts you immediately at ease. No small feat when the subject is ripping your hair out by the roots. She is careful and keeps me talking, laughing and sufficiently distracted so our time together goes quickly and smoothly. The hairdressers at the salon do a brisk business, but I've not had the opportunity to patronize them. It is hypnotic watching them at their craft though. It's easy to recommend Leslie's salon, but I encourage you to go see for yourself the next time you need some 'maintenance' done.

I had never received a sugar wax before. and let me Tell you…read morewhat a difference . I will never go back to regular waxing. This place is amazing. Happy with their services . I will be coming back .

It felt like she used rubber gloves for my facial, she put so much "hydro" on my face for my hydro…read morefacial, that it was dripping into my ears, and when I asked for goggles for the extremely bright red light treatment, she told me to "just close my eyes". No ma'am. I asked her to remove it, as I've had many facials in the past, and goggles must be used as it is extremely dangerous for your eyes if they aren't. The receptionist answered my questions, although she never looked up from texting on her phone to do so. When I asked about the teacher discount, she said it was 10%. I said, really? Cuz the sign on your door says 20%. She then rang me up, and didn't give me the discount until I asked about it again. Never. Again.

*Mullins Crossing Location**…read more First appearance it looked nice and clean from the front and I had really high expectations! I scheduled (in person) an 11am appointment and wasn't seen until 11:35am because they over booked themselves... The front desk or whatever service does their booking is seriously lacking. Additionally, the website promotes free numbing mask for first time customers--I was not granted this. Regarding the wax itself: the chair was covered in a very light cover that was porous and did not properly cover the table. I HOPE they clean the actual table but I tried not to think about it during the wax.. I walked out with hair still on me and had to clean it up myself when I got home. Because of my awful experience I was given a discount but I walked out with a bad first experience and they definitely will not get my business again.

Went here today and glad I fid!! Mama Nikki was awesome and did a great job. This will be the only…read moreshop I go to!!! Highly recommend for anyone wanting their eyebrows done right!!

Nikki is so nice and a pleasure to work with. I received a henna design that blew me away. I will…read moredefinitely be back.

Amazing Massage and Customer Service! I had my second massage with Precious and she is Wonderful!…read more Her name definitely fit's her. She is Precious. My first one was a 60 minute , yesterday I had a ninety minute. It's definitely a ninety minute here on out. She listens to what you need and I felt beyond relaxed when I left. It was the BEST massage I have ever had. My friend that is also a Wellness Member there like myself I told her about Precious and she has already booked an appointment with Precious since her therapist recently moved away. I highly recommend the Wellness Program also. Paige at the front desk is also Amazing she is the Sweetest and also makes sure you feel welcomed. I am always happy to see she is there when I come in for my massage or facial. Looking forward to my facial next month with Dea she is also Amazing! Spa is always very clean and smells amazing.

I'm so excited for the new staff! They seem to have more staff i always loved the idea of being…read moreable to relax and have self care I'm so looking forward to my new members ship! My overall experience has room to grow! It's clean and corporate so I can use this anywhere and it's one reason I've kept the membership!

I visited Paris Nails yesterday for the second time. The first time I went, I treated my mom and…read moreme to pedicures and I got my first SNS dip. Beautiful job and terrific customer service. You walk in and feel totally swept away by the beautiful decor. The store is clean, the seating is comfortable, and the staff is friendly and accommodating. They even offer drinks to the customers while they work. My second visit was equally charming. Max was my nail tech and he was a total professional. We had a light conversation while he worked and he did a superior job. I told him he would be "my guy" when I return in a couple weeks. The prices are fair and the range of services is wide. I'm still new to manicures, but I feel so fancy when I walk out of there. It's a nice feeling to pamper yourself now and then, so if you need a place to go and you aren't sure, try Paris Nails and Spa. I think you'll be delighted you did. By the way, I walked in without an appointment both times and never waited more than about five minutes to be seen.

first off they are overly unprofessional they charge me for something , then tried to make it seem…read morelike i didn't pay the rest but that was on them so they was tryna take me to jail for no reason for something they did wrong I just paid the price they told me to pay

Great place for all your waxing needs!!! Believe or not getting a full Brazilian was one of the…read moremany things on my bucket list of ToDos, and I went for it at Thumbs!!! After reading lots of mixed reviews about other hair removal places ( wax,sugar, etc...) and calling a few places with all my inquiries about the process, I was definitely headed to Thumbs! The great customer service could be experienced through the phone! All of my many questions were answered and Thumb made me feel really comfortable asking anything! I have to say that I normally groom my own private parts, so this was a first! I get there and am quickly greeted. Thumb explained everything to me before anything happened which put me at ease. I braced for shock at the thought ripping hairs, but it wasn't that painful at all. I was pleasantly surprised! We conversed about our kids the entire time and then it was over. It went pretty fast. Maybe a flinch or two in sensitive areas, but nothing like I expected or feared. She is very thorough. The place is spotless and very well organized. I will definitely visit again.

I have been going to Thumb's body waxing for years. I get Brazilian's , but sometimes like…read moredifferent shapes and Brandy has been on point with my specific requests. She is thorough with the wax and understands the assignment when I ask for a shape yet don't know what to call it!

Brittany did a perfect job with microblading my eyebrows. With age they started to thin-out... I…read moredon't like to use an eyebrow pencil so decided to give this a try. Amazing! I can't believe how nice my eyebrows look. Brittany is a pro and Rosewater Spa is the only place I will get work done.

Brittany did a fabulous job with waxing my eyebrows. I feel great and more confident. She was very…read morefriendly and professional. I highly recommend!

Very reasonably priced, very professional. I spent a lot of time looking for electrolysis in the…read moreAugusta area and finally found Ms. Noble. The service has been amazing and she has made the procedures as comfortable as possible. She has been practicing for over 40 years.

Dani is my Go-To girl. She is knowledgeable and waxes are done correctly with her. The quality of…read moreservice and waxing at European Wax Center is next level of instant gratification with hair removal. The vibes are always positive. The front desk girls are always amazing, happy and confident. European Wax is very clean and sterile, which I LOVE! I moved here from the West Coast and always went to the European Wax is La Quinta, Ca. So when I moved to South Carolina then Georgia and saw that there was a European Wax Centet near with locations, I was relieved I can continue my Wax regiment. Also the Wax passes are your next Go-To investment because when you purchase your Pass it covers you for the entire year and all you do is Tip your girl out after your wax. I pay for Convenience and the Wax Pass is worth the Convenience. Stop in today and let European Wax Center handle all your hair removal needs.

I paid to have eyebrows waxed and tinted. The tech did not fill in the brow line. She stopped half…read moreway on both brows. I didn't really notice completely until I got home. Terrible job