Out of 8 shirts I had dry cleaned they gave back 4 with stains on the front that were not previously there. It was obviously their doing whatever harsh solutions they spray on the shirts with a spray bottle stains. The people that work the counter are Pavillion employees so they act as though they are blind as I was pointing out the obvious pattern on all the shirts. My clothing cost too much and my time too valuable to go back here again. It looks convienient but it makes more work. read more

Over the years, I occasionally did my drycleaning here. It's conveniently located inside the Pavilions and my needs were minimal, but recently, I had some pretty poor service. Other than the stoic, apathetic Pavilions employee manning the "Customer Service" counter with the laundry services, DFS really failed to properly clean my garments. Their business repeatly states their committment to excellence and good customer service, but I sincerely doubt their attention to these important details. So yeah, the garments I sent in was more challenging than anything I had ever sent in before, which used to involve nothing more than removing restaurant food odors and simple stains from clothing. After sending it back for a re-do, however, the garments were barely better. I didn't want to bother with more mediocre and the third subjection of harsh chemicals to my clothing. In the end, I had to clean them myself with Dryel. I was iffy about this on my own because these were delicate fabrics, but I did a much better job than these professionals. Think twice before coming here for your drycleaning. read more

Don't do business with these guys. When there is a problem, that is when you really find out how much they value their customers. These guys will try to cut every corner they can to keep from fairly solving the problem. And they will indirectly call you a liar while they are at it. They lost all of my work shirts (8) and pants. Five days later, a guy named Derek calls me to discuss the problem. He tells me I need to wait about a month before they will compensate me. I told him that I couldn't wait that long because they lost all of my clothes and it was causing a personal hardship for me. He told me "I doubt that was all of your clothes." (He thinks I have more than 8 work shirts!?!) I told him I had to spend about $50 for a couple of new shirts so I could go to work, and he told me that I was spending too much on shirts. First of all, $25 per shirt after tax is actually pretty average. Second, he has no right to tell me how much I should spend on my shirts. Third, he is indirectly saying that I am not telling him the truth. Utterly rude and unprofessional. Two weeks later, a lady named Teresa called me to tell me they wanted to settle this situation and asked me to value the shirts. I told her all of the shirts cost between $25 and $35 dollars. I gave her a very fair number ($25 per shirt), and then she started trying to talk me down, asking how old the shirts were, etc. She said she would speak with the owner and get back to me that afternoon. She never called back. Finally, after 4 weeks, I just received a check in the mail for $135. No phone call. Just a cheap, impersonal form letter signed by somebody that didn't even have the nerve to type their name. And if you do the math, they paid me $16.87 per shirt. The difference between what I asked them for and what they paid me, not even considering all of the time I wasted and the inconvenience, was $65. Instead of making the customer happy, they'd rather cut a check for $65 less. Such cheapskates. This cost me so much time and inconvenience. I wanted to share this so nobody else needs to deal with the same thing. read more

They don't deserve 1 star. 2 years I gave 4 men's suits to the Giant Eagle in the Waterworks Mall. They contract out Dress-For-Success to dry clean. When I go to pick up my suits, I discover that I'm missing on. They lost one of my suits! - but when I complained to Giant Eagle they blamed the cleaners. It took me several months and a lot of inquiries to finally be reimbursed. After all that time, I decided to give them another chance. They didn't lose my suit this time but they basically ruined it instead. I'm like, what the hell! I would post a picture but couldn't figure out how. Bottom line - stay away for Dress For Success. read more

If there was a zero or negative star rating, this would deserve it. I got some clothes back from the dry cleaners and a few weeks later (since I don't check every single garment that gets cleaned before i leave the store), I noticed 2 shirts had stains. I take it back and ask the pavillions rep what the policy is on for stained shirts coming back...she said she had no clue and that they were not allowed to give out that information. Preposterous right! All she could do was take the shirts for a redo and leave a message for the district manager. 2 weeks laters, I go back to see about my shirts...mind you, I never got a call back from the district manager...my shirts we not there...I am livid now...I had the pavillions rep call the district manager and was able to get her on the phone luckily....at this point, i am livid so i angrily explained the situation to her and of course she played the ignorant card...she promised that she would call and have the cleaners responsible for the shirts call me...low and behold, they actually came through this time... they redid the 2 shirts and one came back clean and the other, while the stain was not as transparent, was still there...i asked what the policy was on replacing the shirt and manager told me i had to file a discrepancy report (mind you, this is the first time anyone has mentioned this report to me)...i file and I get a call today saying that since my claim was too far from the original date, they will not be able to replace the shirt... Instead they will have a specialist look at it and see if they can remove the stain...well you've had my shirt for a combined total of over a month, and this is the first time a specialist is looking at it??? Oh the comical part is that she said the only compensation that she can provide is credit for her services? Why the hell would I want credit for services that are supposed to clean clothes and not make them dirtier??? Suffice to say, I will no longer be using there services and I would highly recommend no does either... read more

They made stains on a new garment and then tried to deny it by saying the stains were there already. I value my clothes and will not go there again. read more

If I could give zero stars, I would do so. After ruining an item; I was advised that I should return the item to the place of purchase for manufacturer defect. The item had been cleaned elsewhere - multiple times - without issue. Thanks for ruining a long used and beloved item. read more