They tailored my concert dress within 48 hours. The store owners were out of town so they had a relative take down the measurements I needed and spoke to me over Facetime. -1 Star because they don't have a dressing room, it's just a curtain in a corner next to the front dress. read more

I took 2 dresses in that needed to be taken in. They both were a bit of a challenge - one because of a side zipper and the other because of stretchy fabric and a liner. The woman I talked to was nice and did a fast job of pinning. I was worried because I don't like things to be too tight and thought they might come back not fitting. Also the price for 2 alterations was very reasonable. I just picked up the dresses (which she finishes super quick for a trip I needed to go on) and love them! I also love that she left a lot of extra seem just in case I wasn't happy or needed to take them back out. The alterations look high quality and I'm very pleased. read more

Rosam Cleaners - I love that she left extra so I could take it out if need be. - Laundry Services Near Me - Arcadia, California

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Horrible The service is incredibly degrading. Winnie is SO rude I can't even understand how ANYONE runs a business like that. She ruined my 1000$ Versace shirt. I get it back with a HOLE in the front I immediately confront her and she says oh I apologize this has never happened etc etc She offers to fix it and I said no. I didn't think this could be fixed but she begged me to let her fix it. Said give her a chance, that this store fixes and washed expensive clothes, gowns and tons of wedding dresses. She than keeps my shirt for almost a month and not once have I pushed or nagged her about being done. She than calls me and I come in. I was horrified. She cut off the whole section of the shirt Takes a black material that doesn't even match my shirt and SEWS IT ON THE INSIDE. I was furious. She than started ignoring me when I tried resolving the problem than tells me it is not their fault that there was a hole to begin with. I politely ask to speak to the owner and she refuse to call him or inform him about this situation. I asked her to reimburse me for the shirt as I left it in her hands, trusted her to wash it, trusted her to fix it after they had put a whole in it but she ignores me, goes to the back, I can not speak to the owner and tells me she isn't paying. My shirt is ruined I would never recommend this place Unless you don't care about your clothes and want to do business with someone who doesn't care about customer satisfaction. Never again. read more

They MELT the printings on my tee. My tee just costs $70 and l would have been very pleased if they were willing to be responsible for ONLY half of the cost or even JUST $30 to keep me as their customer. BUT they just said that they "followed the instructions" when cleaning (how could there be melt printings on my tee if they really DID follow the instructions??) and they would not be responsible for any of the damage. They even freaking gave me an attitude to ask me to go away. KEEP AWAY FROM THIS BLACK- LISTED STORE!!! read more

I'd give this place a negative score if I could. This place ruined my $300+ dollar coat with water stains. Do not go there...... I really don't know why I took my white coat there since I already have a dry cleaner that I go to and trust. I think I wanted to try a new place and it's close by my family's house since I wasn't able to find a cleaner near where I live that I want to try..... BAD idea.... by far the worse idea I've had in years. This is one of those times when you wish you didn't try a new place. I picked up my pieces and went back home. Left them on the hangers and the plastic bag cover for a few days without paying any attention to them. When I finally got around to placing them with my own hangers and garment bag I noticed stains ALL over the coat. I wasn't really sure what it was, but it looked like water stains to me. Seriously, it was ALL over!!! I was furious given that the coat was a Christmas present from my love a couple of years ago and I barely wore it a handful of times. I took the coat back to show them the stains and asked the lady what she think it is since she's in the business. You know what she said? She's not sure what kind of stain is on my coat and that maybe the stains were there before!!!!!! WHAT?! But she did agree to "fix" it for me so I left my precious coat with her again. She pretty much held my coat hostage for about 3 weeks or so and finally called me this past Monday to inform me that it's done and they got everything cleaned. I went there with my fingers crossed and examined it thoroughly, and guess what? Some of the old stains were gone but the rest are still there and I even saw NEW stains!!!!!! Maybe it's just me being anal and picky, but the stains are there!!!! She told me that's the best they can do and that she's tried 4 or 5 times to "fix" the problem. It didn't look like she was going to take the responsibility for the damage and I just took my coat and went back to my old cleaner because I can't imagine what else she can do if I had left it with her........ Yes it's a light color coat, like she kept mentioning when I was first there to show her the stains. She had a lot of excuses as to where the stains possibly came from but none involving her or her store. I will not be brining her anymore of my stuff to clean for sure! read more

The place is under new ownership. The previous owner was nice and so is this new one. They're friendly and provides great service. Very helpful. Very close to where we are. Took my clothes there many times and comes back the way it should and clean! read more

people here are very friendly , they offer great service.. their cleaning is excellent as well as fast alterations .. Highly recommended read more

New owners are super friendly and flexible, they give big discounts every time I go there. They are always on time and very fast to work with. This is my new favorite cleaner in Arcadia and I recommend everyone to try it. read more

I think this a good solid place...the problem is that dry cleaners in general are hit or miss...i should know, my family used to own one....its a pretty tough business because a lot of people do not understand that some stains just cant come out...i have never had any issues with this place...the owner is very nice and recognizes me...the score is only a 3 because they are a little on the pricier end read more

My favorite place to go when I'm in the area. New management and new owners. Very formerly and professional! Prices are better than any other location! I recommend this place to all my friends in the neighborhood!! read more

I have had a good experience with this place. I have been coming here for over a year now and not one complaint. From basic shirts to expensive jeans along with the comforters and all the necessary alterations that I have needed. I have yet to be disappointed. Plus the lady who works here is very accommodating. I will keep returning!! read more

We've been taking our clothes for about a year now and haven't had a single problem. Prices are in line with other places. What more can I say? read more

Horrible service. Ruined a 1000$ Versace shirt. Threatened to take them to court if they don't pay us atleast 50% of the cost of the shirt. They tried "fixing" it and it made it even worse. Unacceptable. read more

The best cleaners I tried different cleaners but Rosam Cleaners is the best they have expert tailor and excellent customer service I recommend everyone to send their stuff for dry clean and do Alterations there read more

This Family Business I highly suggest you try .they are good people and They want you too look your best.

I had been taking my shirts for washing and slacks and jackets for dry cleaning for many years. Earlier this year I noticed one of the shirts I had taken for washing was not returned. On a visit, I told them I had not received one of my shirts and instead received another one that was not mine. They asked for the information and they asked me to call another number that does the cleaning for them. After 1 month of going back and forth, they agreed to reimburse me for the cost of the shirt. I had sent information on the brand, item no, and store I had bought the shirt. After not receiving any reimbursement in a month, I called both Rosam and the cleaner that does their shirts. Rosam kept telling me they are not responsible and the number they told me to called would not return my calls. If they had no intention of reimbursing me, I would rather them simply telling me. But, to wait 2-3 months, then simply be ignored is disrepsectful and a waste of time. I have found another cleaners - there are so many to choose from. This shirt was both a special gift and expensive, but no customer should take the risk of doing business with a company with poor customer service. read more