I stopped by this past weekend to drop off some clothes, and I ended up witnessing something that really showed me why I keep coming back here. While I was waiting, an irate customer came in complaining about a "new" stain on a garment she'd picked up. The staff calmly pulled up the drop-off video and showed that the stain had actually been there when she brought the item in -- and both the customer and staff had discussed it at the time. The manager handled the situation with incredible patience and professionalism. She genuinely tried to make it right for her, even though they clearly couldn't take responsibility for a pre-existing stain that had already been pointed out. That level of transparency (showing the video) and calm, fair handling impressed me a lot. It reminded me of my own experiences here: whenever I've dropped off items with obvious stains, the team always points them out upfront. They explain that they'll do their best to remove them but can't guarantee results on set-in stains. They have a dedicated stain expert who consistently does a fantastic job on the things that can be treated. This place is truly great. The staff is helpful, honest, and skilled at what they do. If something can't be fixed, it's not for lack of effort , it's just the reality of certain stains. I've had consistently good results with my own clothes, and seeing how they handled a difficult customer only increased my trust in them. Highly recommend! I read more

The best! I've tried a couple of places, and so far this is the most professional dry cleaning service I've found. The quality and service were excellent. I will definitely return! Also, a special thank you to the owner for accommodating my last-minute pickup. Even though the shop was already closed, he kindly opened the door for me to get my clothes. I'm very grateful and happy with the experience. Highly recommend! read more

I've been a loyal customer for over 20 years, but the new ownership has completely changed everything, and not for the better. During my first visit, they charged me upfront: $20 per t-shirt for taking in the sides and cutting the sleeves on six shirts. When I asked if ownership had changed, they lied and said nothing was different. When I returned to pick up my shirts, I tried one on and saw that the sleeves weren't taken in properly. Instead of fixing their own mistake, they told me it would cost another $20 per shirt, "discounted" to $5--for a correction they should have done right the first time. With a heavy heart, I will be taking my business elsewhere. read more

It pains me to say this , but we have stopped going to this place after more than 10 years of doing so. The new owners are driving this place into the ground. - the quality is like a five year old taking a crayon to do work. I asked them to patch something and it came back looking worse than amateur. - the job was late. They quoted me a very long time for it to be completed and I agreed (1 week plus) when the old owners would say 2-3 days. When I went , it wasn't ready and they asked me to come back. When I went back , they were still not ready ! - I thought maybe it was an outlier. I tried them again. I brought the Second batch of clothes in, but they didn't even acknowledge me for 5 min. I took my clothes and left. If the old owners are on a break but came back, I'll come back as well. But this new set of owners doesn't have the same standards, attention to detail, and customer service. To the old owners , the sweet old couple , please come back! They're destroying your shops reputation. read more

Very sweet lady at the front desk. They were great at getting a couple coffee stains and even those hard to get out deodorant stains from under the armpit area. Their pricing is fair. And they get the job done within a reasonable time. I'm so glad I found this local gem. read more

Been driving 30-40 minutes just to come here for years. Loved the previous owner. Made the drive here just for her. But under this new ownership, they've been charging absolutely insane prices. Sad to say that I won't be coming back anymore. read more

A friend recommended Formosa to alter my wedding dress and they did not disappoint! The owner (or I'm assuming she is) helped me get into the dress and pinned all the spots I wanted taken in and up. The dress I had purchased didn't have a train and I was okay with it, but she mentioned that I had enough excess length that she could create a mini train for me and that's what we did! Picked up my dress and other alterations earlier today. Dress was absolutely perfect and everything else came out great. Prices were more than fair and bonus perk they take card! read more

I have been going here for a very long time and sad to say the service is no longer the same with the new owners. They ask for upfront payment for services that has not even been done yet. I dropped off a white tweed jacket to be clean & just picked it up today & it was no longer white but a yellow color!!! I also found a couple of strands of hair on my jacket. I will no longer be coming here anymore. read more

I write this with a heavy heart as I've been going here for the past 5+ years with no issues and great quality cleaning. Within the past 3-4 months I have lost 4 buttons across different shirts and slacks, AND an expensive dress shirt got bleach on the sleeve ruining it for good. I have zero bleach at home. I complained about the bleach and without further review of the item i was barked at with outright strong denial. IF YOU CARE ABOUT YOUR CLOTHES- AVOID THIS PLACE BY ALL MEANS. I heard there's new owners which would explain it. read more

I've been coming here for years but last year they changed owner and everything went down hills. They raised their prices to like double the usual and the quality was not the same as before. It's a bummer because I've been coming to get my things tailored here but with the new management, I rather spend my coins elsewhere. I love the previous own older couple, they were always so welcoming and always delivered their service on time and with great quality alongside. read more

Been coming here for decades. We moved 5-6 miles away over 20 years ago and still come here. Husband and wife business. Great tailoring available, great laundry and dry cleaning at fair prices. Give them a try. read more

Place is great - good service and I love how they provide affordable tailor services.

We got recommended this cleaners as we needed to clean and preserve a wedding dress. They charged us $90 to clean and $90 to preserve so $180 total. Pricing was pretty good and they were very friendly. Minus one star because they didn't have it ready by the time they said it would be ready because apparently they didn't factor in the holidays (Thanksgiving). They ended up putting the dress into the larger box which normally costs extra but they didn't charge us extra so that was very nice of them. Overall we liked the service here and felt the prices were reasonable. read more

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First time customer. Still waiting for management to make this right. I took in two very expensive work shirts to be taken in and altered at the hem. They gave me a week timeline which seemed long but I agreed and paid. Prices are some what higher than other places. My shirts were not ready on the date they gave me so I wasted a trip. They told me to come back after 5pm the same day. After 5pm they still were not ready. When I called to speak to someone the person on the phone was not helpful and kept walking away from the phone without saying anything. The next day I went to pickup and the hem was really bad. It was uneven and when I put on the shirt and buttoned it, the shirt buckles in the middle and looks horrible. I called the store and was told to bring them back in so they can resolve the issue. The person who did the alterations just made a bunch of excuses as to why the shirts are the way they are and the person in charge didnt help at all. She told me I can come back to speak to the manager. I thought that was why I was asked to drive all the way back over there. Horrible customer service and was never offered any thing to make it right. read more

It was my first time visiting this cleaner and I wanted to get a quota on dry cleaning some jackets. The staff was quick to help me and provide the pricing information. I thought the prices were reasonable. After getting some quick contact information, I was advised to come back in a few days to get my jackets. Pickup was easy, since I had my receipt. The staffs are very friendly. In terms of quality, one of my jackets was very clean. However, the second had a small stain on it still. But it was one that has been on the jacket for a bit of time. For parking, they have their own parking lot and there's also street parking right in front. They accept credit card payments. read more

Took my wife's wedding gown in for pressing only. They charged a premium price, which made sense. But they messed it up with multiple discolored water spots. We brought it back and asked if they could fix it, but they denied all responsibility and claimed it was like that when they received it. This is a completely brand-new dress, never worn before--that's why we only needed it pressed. How could it have damages we hadn't noticed? I recommend everyone take photos before leaving clothes at the cleaners and inspect them thoroughly when picking up. read more

Formosa Cleaners & Laundramatic - Sewing & Alterations Near Me - Rosemead, California

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Formosa Cleaners is an integral part to the community. I started coming here, first turning in my school uniforms as a teenager. I am now in my 30s, and have stayed a client, for well over 15 years. Cleanliness, efficiency, and customer service orientation is what has made Formosa a cornerstone cleaner in the area. read more

Formosa Cleaners & Laundramatic - A cleaner who makes a well mannered joke that you left something in your pocket, but ensures he doesn't lose it for you, in the process. - Sewing & Alterations Near Me - Rosemead, California

I have been here a few times for dry cleaning. The staff here are super professional and they get the job done on time. The prices are reasonable and affordable. Will definitely continue coming for my dry cleaning needs! read more

I'm not sure what's going on. I've been using this place for dry cleaning for many years. Recently, I brought my clothes in for dry cleaning, and I was told to pick them up in a week. I noticed that the receipt has a "surcharge" on it. What is the surcharge for? She told me the amount due on the service. But after she ran my card, I realized it after I got home and the amt charged was more than the actual total mentioned on the receipt. I have never seen a surcharge on dry cleaning before. This seems quite ridiculous. Also, the owner is not there this time. The lady didn't tell me about this when I came to pick up my clothes. :( read more

Even coming here for years. Old owners especially the couple cared about your clothes, took the time to make alterations. New owner have no idea what there doing, prices doubled. When you ask why you're paying double, they don't have an answer. I don't recommend anybody coming back. Also they lied about the old owners being on vacation. I wish the old owners all the best in their retirement. We miss you read more

Nearly all my friends come here to get their clothing tailored. This place is quick, fairly priced, and does a really good job. 100% recommend. read more

NEW OWNERS !! Not the same service, people or prices! And new owners lie when you ask them about the original owners. One said idk, the next said vacation. I asked, when are they coming back, her response was maybe 6 months ! They raised the prices by a lot. A simple dress $23. And signs everywhere stating you HAVE to pay in advance no refunds. Attendant said they raised the prices when they left on vacation. I asked are they really coming back she said, I don't think so. So sad, been using Formosa since before they moved into this location. read more

It looks like they changed owners, it's not the same anymore... I've been here for 8+ years. The price is ridiculous now.

New owners and prices have gone up Significantly! Not a dollar or two, more like &5-$10 each item, sometimes more. What disappointed me was being lied to in front of my fave by new owners. They did admit to new ownership, they did admit to price hiking, they also tried to say they have kept all the employees and that prices were risen over 2-3 months ago. Lie. I told the owner I was here in August 28 and the prices were the once lower as they were before, she lied to me. On top of that, they make you pay for the service upfront without receiving your clothes and said it's because people leave their clothes behind. Also, they charge a credit card service fee. Absolutely no reason to return to this plane. I wish the older owners much happiness in their retirement read more

Sad to say I will not be coming back after 20+ years. Prices have gone up substantially, no customer service, long wait times without anyone acknowledging. In a visit last month, place was chaotic and line was long and slow to move. I asked about the owners and was told they were on vacation. Yesterday, only one person in line but wait time was long. I asked if place was under new ownership and was told 'don't know, I'm new here'. Will mis this place as my go to. read more

Noticed when I got home that there was an ink smudge on a shirt I freshly dried cleaned with them. Seems like they changed ownership since I was last here. Will not be coming back read more

Formosa Cleaners & Laundramatic - Sewing & Alterations Near Me - Rosemead, California

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This place is not it anymore. Prices have gone up, but the quality of service has completely gone down. The customer service is terrible -- the staff is unfriendly and the new owner is extremely rude. What used to be a welcoming spot now feels tense and hostile every time you walk in. The community should not tolerate this kind of disrespect toward loyal customers who have supported this place over the years. Between the price increase, poor service, and the bad attitude from management, it's just not worth coming here anymore. read more

Great service here... took in my baseball jersey to get it more comfortable fitted they add 2 to 3 inches each side and when I went to try it out...it fit perfectly thank you once again will be taking more shirt to you guys next week very recommend good quality work... read more

I had been coming here for years to have my clothes tailored with no complaints. Unfortunately, my son had bought in 3 sweats pants for them to tailor and they charged him $20 for each "sweats" pants. Didn't ask for original or regular hem. $20!!! When I remember only paying $10. Wth!!! Not only did they over charge it but the pants were still too long. When I picked up the lady said he has 24hrs to bring it back in refix it. Brought it back the next day and said they dont offer that policy cause he self measure it. Then why tell him snd I that we got 24 hrs to bring it back and told him if anything he can get one redone for free. Not coming back anymore and telling my friends not to go back there anymore either read more

My family has been coming here for years! I've had a couple rush items and they always come through! The husband & wife are very friendly and accommodating. Always great service! read more

this place is a joke! the previous owners took care of your clothes and had great hospitality. new owners running it seem overwhelmed and don't know what they're doing or they just half ass the job. brought a jacket and pants in for alteration on 9/3 and was told to pick up on 9/8 after 5pm. came in on 9/9 and they spent a good 15 mins running around looking for my clothes. turns out they haven't even started on it yet which is RIDICULOUS considering the fact that i had dropped it off 6 days ago. i come back the next day expecting them to be done and they only have the pants completed, jacket is nowhere to be found. had me standing there for another 15 mins while they don't give an update and it turns out the jacket is still sitting on the table, untouched.. are you serious? the new owner tells the tailor to hurry up and do a quick alteration for me, no apologies given. i should've just left at that point. i ask for a discount at checkout and they tell me the best they can do is 5%... LOL. no accountability at all from the owner or a damn apology. take your clothes elsewhere unless you want them to ruin it. read more

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Services went well for all dry cleaning and I knew they've sewing services, will try it out when need to apply!!! Quick responses for all kinds of billing n services were back on time!!! read more

Horrible new owners who don't know what they're doing hot pressed a dry clean garment only and may have ruined an expensive Smythe blazer. They offered to fix it so I'm giving them one last chance. Never going back to this place after years of being a customer if they can't fix it and will be filing an insurance claim for compensation at fair market value. read more

I had my pants hemmed here and they ruined them. The inner layer was ridiculously much shorter and out of proportion. I've been going to this place for yrs but very unhappy with the services under the new ownership. Will definitely not coming back. read more

The ownership definitely has changed. The new owner was hesitant to admit and said it's still the same family, and everything is still the same. Price has gone up a lot. I would not go back again. read more

Solid service and reasonably priced. Dry cleaning and hemming services on point. Highly recommend

Been to this place for a very long time and unfortunately, the services are no longer there, price have doubled. The same clothes that cost less than $20 a few month ago now $30, plus! I don't care kind of services attitude. I took my business somewhere else but it's sad to see such a good business gone! read more

If I could give 0 stars I would... These new owners have a terrible attitude and seemed uninterested in providing good service. My clothes were still dirty and their prices are 30-50% more than other dry cleaners. On top of that, they only accept cash and for some reason there was a 3% credit card fee that you needed to pay upfront. Another customer behind me didn't need to pay this credit card fee for some reason and these new owners were discriminatory and unfair towards me. I will not be returning and I advise others to go elsewhere for their dry cleaners. read more

Bern coming here over 10 years. Love the Customer service they provide. The Price is reasonable and fast delivery

Seems like they've changed ownership, the new prices are a lot higher than before. A few dollars would've been okay, but its almost double for a hem.. read more