I love this store. Local, convenient, carries basically everything we'd ever need. The staff is…read morevery friendly and helpful. I'd much rather support this store over the big box stores, any day. Highly recommend!

I've been a customer at Cooks for at least 20 years, and always found the staff there friendly and…read morehelpful, especially for the occasional "odd" project that needed a little thought to plan creatively. One can't get that attention at a big box store, even if the aisles are wide. That said, there are better stores for some items, but knowing where to shop for what is a customer's responsibility. I really like the convenience, friendly staff and good quality of merchandise at Cooks, and highly recommend them - no reservations at all if you plan your shopping intelligently.

I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

While I don't like leaving negative reviews, especially for a store staffed by people from our…read morelocal community, my experience this morning left me with no choice. I arrived around 8:30 a.m. when the store was quiet, intending to purchase four outdoor light fixtures along with several solar lights. I approached two associates in the lighting department to ask where I could find a specific fixture, but it was obvious I was interrupting their conversation about weekend plans. After multiple attempts to get assistance, I gave up and searched for everything myself, hoping I was buying the correct products. When I finally made it to self-checkout, one of the light fixtures scanned $40 higher than the shelf price. I waited for the self-checkout associate, Deb, to approve the price correction. She walked away, came back, helped several other customers around me, then walked away again without ever acknowledging that I had been standing there waiting. It wasn't just me who noticed. Other customers were shaking their heads and commenting about what they were seeing. After spending nearly 45 minutes in the store without receiving even the most basic level of customer service, I left my entire cart behind and walked out. Five minutes later, I was at Home Depot. Within minutes, three associates asked if I needed help and personally walked me to the products I was looking for. I purchased everything I needed there instead. For more than 20 years, I considered myself a loyal Lowe's customer. Today, that changed. Lowe's lost a $559.78 sale, but more importantly, they lost a customer who genuinely preferred shopping there. The contrast in customer service between the two stores could not have been more striking. I hope someone in store leadership reads this, because this wasn't about one pricing mistake. It was about feeling completely ignored by employees who simply didn't seem to care. That's something worth fixing.

Customer service was above & beyond! At one time I had three staff helping me solve my problem!…read moreJohn Brown wouldn't give up until I had what I needed to solve my problem! BTW John, it worked great! Thank you for sticking with me, you were GREAT!!!

Meh, garden center is an exaggeration. Not a lot of stock in really anything. Huge space feels…read moreempty. No prices to be found on the soil, hardly any prices on products themselves. I think this place caters more to indoor hydroponics for weed, which is fine but just wish it was more upfront. Could use a great garden center in Portland now that risbaras is dead.

Weeks ago I went into Urban Garden Center on Warren Ave to get a pesticide and when I walked in,…read morethere were NO employees wearing masks. Seven employees working, no mask in sight other than the one that was covering my mouth and nose. Many employees were so close together that their arms were touching - still, no masks. I reported the business to the City of Portland, and the health inspector that called me back did let me know that he paid a visit to UGC and, again, no masks were being worn by five employees that day. I drove by a few days ago, and due to the elevation of Warren Ave in regards to where the store is placed, I was able to look inside. Lo and behold, despite Portland's health inspector paying them a visit and speaking with the manager and employees, I saw multiple employees without masks in the few seconds I was able to look in the store while driving by. If you value your health and the health of those you love, avoid this place at ALL COSTS. Support stores that care about their customers enough to wear a mask (seriously - it's not THAT hard!), give quality customer service, and of course, a store whose manager isn't aiming to work at and maintain a super-spreader location. I will never be back, and I will continue to urge everyone I know to steer clear of this establishment.

Excellent selection and knowledgeable staff. The quality is beyond what you can find at the…read morebig-box-stores, so I don't think they are trying to compete with them. A pretty unique and independent store with custom lighting, lighting repair, and really cool hardware you can't find anywhere else. Support Local Businesses so they can afford to stay open and continue to enrich our neighborhoods!!

Used to pass this place all the time on my way up to Shaw's. Kept saying "one day I'll stop in…read morethere" but then winter happened. Finally, as the spring season is officially upon us, I went in looking for some larger pots to give my kids room to grow, some soil, and of course some new kids. I will say that as of my first two visits, they were just starting to set up the outdoor nursery area which looks huge. Their indoor area for plants is on the smaller side, though there are still a fair amount of things to choose from if you're not too picky on what you pick up. Prices seemed fair. The entrance had a lot of larger "fancy" ceramic/clay pots which were marked at 50% off listed price. I was told by the owner that they get them in bulk pretty regularly which is why they are able to discount them so much. I picked up a couple. The inside of the store has the more ordinary terra cotta pots. Some fancier ones, but not an extraordinary amount. There's a huge area dedicated to gardening supplies, mostly of the growing persuasion (feed, seed, pesticides, soil, etc, as well as gardening equipment) It's a cute little shop and if you're looking for fairly basic stuff this place will have it. There's a fair amount of craftsy decorative stuff in the front as well. All the people I've encountered are friendly. I'll definitely be back.

What a beautiful place ! Lots of nice plants and quality retail / gift section ! The have what I'd…read morecall specimen plants ! Plants growing how they could be but you don't ever see them to that size or in public .

Excellent selection of quality outdoor furniture. We have purchased from them twice. Both…read moreexperiences were exceptional from sales, furniture quality, customer service and delivery. There was no sales pressure and each salesperson spent a good deal of time with me. Yesterday, our outdoor furniture set was delivered/set up. This was done personally by the owners. I am very pleased with my experience and highly recommend!

They have a great selection of items, however, the staff including the owner really didn't give us…read morethe time of day when we visited on more than one occasion. We did make a rather large purchase, but as they are consistently unfriendly, so we won't return. They should take a look at their customer service. We went to another vendor and they were very, very welcoming.

Recently turned in my cumbersome Ariens snow blowers. Purchased a Toro 826 machine. Very well…read morebuilt. Easy steering, great snow defector design, powerful light and heated handle bars. She gave me a reasonable amount for my old machine. Nicole is great to deal with. My go to place.

Never go here I brought in my Toro string trimmer and they didn't put it back together after they…read moretold me they couldn't fix it and they also stole the air filter from it. Never come here. The customer service is terrible and the cat tried to eat me never come here again.