Their website does not let you cancel a subscription. I signed up last Tuesday and do not want to be billed again for service. Once through the machine it ripped off my side panel running lights. Below is their response to my cancellation request. It's ridiculous. "Please stop by and speak to the site manager. To cancel your membership, open the Drive & Shine app, click on your Garage (icon at the bottom of the page). In your garage you will be able to tap on the vehicle in question, and click manage membership. This will provide you options to manage your membership, including the option to cancel. If you are still having issues, please speak to the attendant on duty at any Drive & Shine location." An EVIL company. read more

My car was absolutely TRASHED so I took it in for a detailing. It came out looking like new. Literally every square inch must've been cleaned. I expected to be charged additional fee because my car was in such bad shape, but they just charged me their standard rate which I really appreciate. read more

Great staff! Love my monthly package ~ worth every penny! Vehicles always look amazing, inside services are excellent read more

Drive & Shine - Spotless!! - Car Wash Near Me - South Bend, Indiana

An employee stuck a gold membership sticker on my elderly husband's car and has been charging him 39.99 a month. He can't drive now and I can't get his membership cancelled. I have to get him a replacement debit card to stop this. read more

This is the only place I get car oil changes after being ripped off big time by Jiffy Lube. The guys always get me right in and know what they are doing. They don't ever act different when I decline extras. They seem to be thorough. You stay in your car during the service, and it is fairly quick even when you have to get something extra done. They always give me an estimated time. I've never had an issue here. Sometimes you can get a coupon for a percentage off and you always receive a free car wash code. read more

their pricing, packages and services are no where to be found on line! try calling corporate, same recording as individual locations. Sat on hold for 25 minutes to no avail. spoke with department managers at individual locations. they don't even have a complete list of services and prices, no info on cost of VIP or what is included. this newly built and opened Drive and Shine location is 2 miles from my home. I would have loved to try it however any Company or Corporation that works so hard to hide their prices and package description is not a business I want to do business with. businesses that hide their information and want new customers Do Not Hide pertinent info. for potential new customers. my Family will NEVER use Drive and Shine. we have 5 vehicles in our family and will definitely stay with MIKES CAR WASH. THANK YOU TO MIKES!!! ***** read more

If this place wasn't the ONLY drive through car wash I would not use it. Got my oil and transmission fluid here - too my surprise it never took place -go figure (Mechanic proof) also if you go to the drive through with tire rails - you'll damage your wheels with dents and scratches- one more thing, you can pay for the top range wash and they still don't completely dry your vehicle- no attendants to dry the vehicle like other drive through companies in other states than Indiana- they don't remove the snow or bugs from your vehicle when pulling in either- waste of money lol I'd rather use the manual car wash good luck with this place read more

I bought a truck that had ZERO swirl marks in clear coat only washed 3 times at there car wash and have severe swirl marks and was told that their carwash did not create them. They will not pay for paint correction I will never go back and make sure friends and family do not go there either. Coldwater rd Fort Wayne Indiana. read more

This place is outrageously expensive. $36 for a basic interior and exterior clean. In Chicago the same service would be $13-$25 so I expected it to be at least the quality level of that. Instead the $25 interior clean was nothing other than cleaning rubber mats. As you can see the car was left with crumbs and dust and this was after I asked them to go over the area again. They didn't vacuum the trunk either. Just a really subpar job made worse by the inflated price. read more

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Ok, one star because like many before me have said, zero stars is not a Yelp option. Where to begin...my wife's car is a disaster. She just doesn't have the time or inclination to wash and vacuum. In an effort to be an amazing husband, I tell said wife, I'm going to get your car cleaned. I'm not talking about one of those gas station car washes, I'm taking it to Drive & Shine. Their tv commercials say they are awesome. Your car will be like new inside and out in 10 minutes. Now I know that's probably an exaggeration, but if I go first thing in the morning, my wait time should be minimized. Here is where it gets fun. I pull up second in line. I know I'm getting out at least close to the 10 minutes now. I pull up to the kid, and he recommends the Inside Out Special, only $40, that's a full $10 off of their regular rate. Now I'm regretting my decision to not run it through the gas station washer. But, by god, my wife is worth a ruby wash and clean interior right. This is a fun part, the wash guys are here, but the guys that do the inside don't start for another half hour. "Do you want to wash it and come back in a half hour for the inside?" He asks. Hell no! I'll just drive to Starbucks, add $8 to NYU car wash experience, and come back when the inside guys start. After I finish my half caf latte, I return for my prize. My helpful friend was still manning the check in station so I confidently ask for the $40 inside out special. Small problem here, it seems the inside guys are here, but they still haven't programmed his supercomputer to ring up the special that was prominently displayed in front of me. No problem, just pay him for the outside, and pay the other guy separately for the inside. $25 later, he sends me on my way to...you guessed it...a gas station drive through tunnel washer. After being dragged through with the windows up and transmission in neutral I pull around to the inside guys. A short wait and a kid, perhaps supercomputer guy's brother asks what I want. I want the inside clean like on tv I tell him. No problem, pull up and go to the waiting room. "Where is your receipt?" Inside guy asks. Well I threw it in the trash, but supercomputer guy said I had to pay you anyway I says. $15 later I'm back in business. "Your going to clean it like on tv right?" "I want he floor mats clean too". "There is some leftover cashew chicken gravy that leaked from the carry out box that needs removed." Inside guy takes a peek and assures me the cleaning vinyl mats is included. After a short wait, I'm called from the pack of poor schleps waiting for a clean car, handed my keys and I'm on my way. Except...the hood of the car still has bird poop residue, the dash wasn't wiped, the windows are streaky, and the cashew chicken gravy is still on the floor mat. There was almost no value for a $40 price tag. My recommendation is, just don't bother with this place. You could easily duplicate the value by throwing $35 out of your car window, drive through a gas station car wash, and have your 3 year old nephew detail the inside for you. One star because I can't give zero. Avoid this place read more

Drive & Shine - Bird poop residue after a $25 ruby wash. - Car Wash Near Me - South Bend, Indiana

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Poor customer service. Read Better Business Bureau horror stories. Just try and get the corporate phone number to speak about issues, na they won't give it to you. Its 574-277-8877 but don't expect anyone to answer read more

Love visiting drive and shine they are always so helpful today a nice young man named James helped me and I wanted to leave him a good review read more

Took my car which has barely been driven to get a full clean and then put it back in storage. Drive off the lot and see the car wash broke my windshield. Drove back in and filed a complaint. met with manager and he says it wasn't the carwash!!! They could not provide us with any picture showing any damage when we pulled into the wash. So pretty much it's our word against theirs. I have a plan on my Mercedes with them that I feel I need to cancel and I will also be very vocal on sending vial media about this incident. They are in the wrong and they know it but it's me against a big corporation!!! Shame on you drive and shine! I used to be a fan. read more

I have always been impressed with the professionalism of the whole staff at Drive and shine. The man that helped me on ironwood, i believe was (Kyle), was very polite and informative. I never felt pressured as he recommended the best wash plan for my vehicle. People can't believe that my car is almost 10 years old and I owe it all (mostly ha ha ) to Drive and shine. read more

Shawn did an oil change on my Honda Pilot right before Christmas. The next day my check oil, check engine, and VTM4 sensors were all lit up. I took it into the mechanic where he found zero oil on the stick among other problems caused by running the engine without oil. This cost hundreds to repair. I will never give money to a Drive n Shine again. Zero accountability. read more

I spent $20 for a car wash today and it was a total waste of money. When I got home, I realized the entire back of my SUV was still dirty - it looked like no brush had even touched it. I took my finger and could write my name in the dirt. Then as I looked at the sides it looked like it had been poorly washed and poorly rinsed. What a mess. The roads were dry so I did not pick up all this dirt on the drive home. My husband had the same experience and never goes there anymore. I popped in because it was convenient. Never again. read more

My whole family about got blown up because of a rushed oil change. They improperly re- installed a skid plate they removed to perform the oil change. I could tell they were having trouble with something underneath but the guy up top was in a hurry to get us out the door. Next day my wife and kids were driving normally and the skid plate lets loose and get lodged underneath piercing the fuel tank and dumping gas everywhere. They deny any incompetence saying they performed everything correctly. This skid plate has been working correctly for 163,000 miles but let's go very next day after the oil change. A fast oil change is convenient but one done too fast could be a killer. I reached out to Drive and Shine and Sawyer pleasantly denied any negligence read more

Ok so I went in to get my oil changed because I just purchased my used vehicle and I don't trust that the dealership did any of the regular check fluid items and I was right. Everything was bad from engine oil to tranny to coolant. But the reason I gave them 2 stars is because you would think you get what you paid for. They changed it but everything says it was checked and ok on the list and they don't check everything so the pricing is ridiculous! You think of you ask for a full service oil change you would get what is checked off on their checklist they show you. Thankfully, I knew that the cabin air filter was new because when I checked it on the car lot it was way too dirty and had lots of debris. So, just be cautious when going and make sure you know what you want before you purchase. read more

Drive & Shine - They NEVER went into the passenger side door to check the cabin air filter or lights. - Car Wash Near Me - South Bend, Indiana

Steven went above and beyond. I use all the locations, but this team is head and shoulders above the rest. Had an issue with my carpet after hauling my pers to Indy. Steven took the time to show me his trick AFTER he got my truck looking like new. He also noticed I had a light out in thE front. He quickly explained the price, labor, and offered to do it in the bay I was already in. I didn't even move my car and the light was fixed in 5 mins. The quality of wash is why I started with Drive and Shine. Steven and his team's service and attention to detail have made me a customer for life!! read more

Drive & Shine - Car Wash Near Me - South Bend, Indiana

we took our new grand Cherokee there and they waved a guy in really close to our bumper then as we were going through part of the was just stopped and pushed the guy behind us into us and dented and scratched the back of our vehicle up we stopped and talked to the manager that was really rude and said we are not responsible for any damage to your vehicle we will never go to another drive and shine again this was at the one on 933 in south bend read more

The interior & lube crew are great! Very friendly, professional, and got the job done efficiently. My interior was so so dirty and the interior team made it feel like a new car with the 10 minute clean. read more

Andrew - Why don't you do something about the problem instead of saying you will take note of the issue? Do you even read the messages people write on Yelp? read more

This car wash is ok, they advertise clean & dry every time. It has been my experience it doesn't do that at all! My wheels always have dirt on them, and car is dripping wet. I think speed of the line is to fast, don't have a chance to clean car right!!! I think it is a thing of quantity over quality!!!! Slow the line down,clean the cars, dry them still make lots of cash and have happy customers read more

Thank you for the free Diamond wash for Veterans on Veteran's Day! My Veteran husband appreciated this! The employees were super nice and accommodating, we didn't even have to ask about the free wash because they asked if either of us were Veterans first. You'd be surprised at how many businesses don't train their employees on their own Veteran's Day specials, so this was definitely refreshing. The wash was great and hassle free, no wait time either. Bonus that they are open later in the evenings than most car washes! read more

I was crunched for time and only needed the interior cleaned. When I rolled in they turned me away saying I had to go through the wash. Why? I tried to say I didn't have time and that I'm an unlimited VIP member but was soundly rejected read more

Thank you for responding to my review, albeit just three days ago. No, I will not give you another chance. And yes, I returned to Costco and got my money back for your 'gift' cards. I don't think I asked for much. Market your business correctly. If Drive N Shine is giving me a discount on a CAR WASH then make it clear. Super simple. I will stick with Parkwood auto wash for that! They do a much better job. read more

My car is still dirty. I paid the the $40 for the best wash and interior cleaning. Still had bird poop and dirt spots all over my car after the interior clean I still had sand in the back mat of my trunk and had to vacuum it when I got home. I just moved here from Texas and in Texas the interior clean is included in the car wash and only cost $25 total and they actually do a great job. This place is an absolute rip off. Will never be back. read more

Needed oil change. Came here and got top-notch service without them trying to oversell me anything. Did not have to leave my car which was nice. Got a free car wash, great customer service, I'll be back! Thanks guys! read more

I started going to Drive and Shone for oil changes and the service has been extremely convenient. I am in and out in 20 minutes. The team there is always super helpful and explain what they are doing to my car and why. I felt like I was in good hands. read more

I have been to the drive and shine 3 times at 3 different places the car is clean but there is brush marks on the windshield when it's done. Is this normal and does anyone else have the same problem. Have went thru other washes that have brushes and never have this problem. Thx David Smith. read more

Mission statement = EPIC failure at Ironwood & Ireland Rd, absolute worst visit ever! I pulled into detail bay, all I needed were the 2 top floor mats put into their scrubber machine, takes about 30 seconds each for $2 per. Snobby girl starts to argue with me, saying I have to get a wash first?! Well, had just washed a few days ago and not needed plus line for wash wrapped around building. Ms. Snobby continued to ARGUE with me, so she called over Mr. Arrogant Steven who babbled and stated he was TO BUSY TO HELP A CUSTOMER. Guess my VIP wash sticker isn't good enough. I'll be cancelling that and going to Belle tire for service and speedway for washes. Sad that 2 rude poorly trained people cost you a long time customer. read more

The first time I went to Drive & Shine, I was scammed. I swore never to return. However, I needed an oil change later in the evening, and $24.99 didn't sound too bad, so back I went. This time, I was determined to not get screwed over. Let me describe my visit to these con artists for your pleasure. The words out of my mouth when I drove in were: "I would just like the basic oil change, please." I reiterated this phrase when they were moving to sell me on new wipers. In short, I was pretty clear that I didn't want anything extra. The next attempted upsell consisted of about $450 worth of unnecessary nonsense. Seriously. They tried to sell me on every kind of "flush" and additive possible. But I was prepared for this and declined it all. So far so good. I'm definitely going to get this $24.99 oil change! So they inspect the filter and change the oil. It takes maybe two minutes. And now it's time to pay. I take out my credit card and hear these words: "That'll be $47.90." Are you kidding me!? Will these people never stop? I respond: "No, that's supposed to be $24.99." The tech immediately apologizes as follows: "Oh, I'm so sorry. Let me fix that for you. It's just that last time you came in you had the full service, so I thought that's what you wanted this time." I twice requested the basic oil oil change. I never requested a full service anything. And there was nothing "full service" about anything they did. They changed the oil. I also can't find any oil change that would sum to $47 and change on their website. I wouldn't be a bit surprised if it is company policy to penalize employees who let people out of Drive & Shine for $24.99 (plus tax and a $2 "service fee"). read more

My Wife took our 2017 Jeep Cherokee in for a wash as we had just purchased it . The next day I looked at it and noticed that above the drivers window had rub mark in clear coat . I asked her what happed to the jeep and she replied I just washed it , Why . showed her the mark . she said i just drove it home . I had looked at the jeep really good for damage before purchased as I service equipment all the time ! It had no marks . My wife then took it again and more marks same side from a improperly adjusted Track bar . They should give you A coupon for a body shop with car wash !!!!!!! read more

Took away gold wash membership and bumped me up to diamond membership without notifying me so instead of 29.99 a month, I got charged 38. A notification would have been nice. read more

Always great service for my oil change. The guys are polite, top off my fluids, check tire pressure, and make sure my lights are all working. Free car wash included with an oil change. read more

Drive & Shine - Car Wash Near Me - South Bend, Indiana

The car wash is pretty great. Good deal with the unlimited washes per month. The packages can get a little expensive, but it seems like you get what you pay for. Only suggestion is to have an attendant at the end of the wash to help dry the car. Often there is leftover water in the mirrors and it can leak. I would tip for this. read more

Juan (Ironwood Road location) did an excellent job taking care of my vehicle. His professionalism and knowledge is outstanding and demonstrated every time my vehicle is serviced. read more

I purchased a Ruby wash for $10( a special promotion)and called to cancel on February 3rd was told I could not because it's a 2 month commitment which I was never told the day of purchase..I also purchased another Ruby wash same price only for 1month for another vehicle and cancelled because of 60 day commitment ..I was able to cancel both but I still am paying $90 and my car isn't clean .. read more

High pressure sales pitch the moment you drive up... gives a good basic wash.. but please stop the cheap salesman talk.. read more

!!SCAM ALERT!! Came here for the sign out front that said "$24.99 oil change". Only to find out that 'oh that doesn't cover your type of oil or the service you need'. Log story short, what should have been the $24.99 oil change ended up costing me almost $70 (every penny I had at the time). The oil change took almost an hour and after all that my car started leaking oil because they didn't put my drain plug back in all the way. Unless you are getting a simple car wash, avoid these con artists at all costs. TAKE YOUR BUSINESS ELSEWHERE! read more