Overall a positive experience here. The staff was friendly, answered my questions, and made the…read morewhole process pretty straightforward. I felt like things were explained clearly and I did not feel rushed or pushed into anything. I would be comfortable recommending them to friends or family.

Very disappointed with the service quality and the telephone answering "Bots" that are unable to…read morelocate service advisor and continue to keep you in a loop. Twice I have brought my Silverado in for scheduled service and maintenance Both times there was no quality control assurance. Truck scheduled for struts and upper control arm at same time oil and filter change. One additional request I had was to replace drivers side window control panel because the switch for front passenger's window was defective. The switch on the passenger's door worked the window without issue. I was very explicit about this to the service advisor and it was noted in service notes. 1st call I received is that the springs had rusted and needed replacement. After literally 45 minutes trying to reach the service department and/or service advisor, and getting caught up in their cursed automated voice robot we finally got to the service manager who got me to the advisor. I agreed to the additional cost. Then I was advised that the passenger window regulator was "defective" and it was a $750.00 job!!! I questioned why a fully operational window at the time of service had suddenly failed. Answer. "When the tech opened the door panel to check the electic connections.,he Noted that the regulator was defective. " 2 problems with that: 1. I was explicit in the service in my instructions about changing the switch on the Driver's door only. The window worked fine from the passenger side switch. 2. There was NO REASON for the technician to take the passenger door panels off and the damaging the regulator. I was informed that the aftermarket regulator installation was $750! After finding the regulator online cost was $47.00 I called BS on that and declined the "repair". So I picked up the truck, drove down to Home Depot and decided to check that they had changed the oil. When I tabbed to Oil Life, it was 20%. I immediately went back to the dealership and spoke to the advisor. He brought the truck into the bay and we both looked at the oil via the dipstick. We both concurred that it was indeed, fresh oil. The technician had neglected to reset the counter. (Previously, at same dealership they rotated my tires and neglected to update the TPS on the wheels, leading to erroneous information about low pressure on wrong tire.) I don't know what the heck happened when Stoler took over Heritage service, but they took a reputable service organization and totally destroyed any sense of quality assurance , integrity and customer service. Shame on them!

Great awesome experience. Service Advisor Lejuan Robinson is an angel. She understood the…read moreassignment. Though I didn't meet the mechanic, I could tell they were a great team. I left a happy camper.

The worst ever I. Service has my car for 5 weeks . Lies to my warranty company about the problem…read moresaying I needed cam shafts . Tore my truck down before calling in to Endurance . Could not prove the problem kept telling me it was because Endurance don't want to cover anything . Come to find out it was them just giving bad service advice . I sent Endurance to pick my car up from them and they claim it want ready for pickup. None of the lights were on before I took it their . When I got my car back all kinds of lights came on. They were mad because I told them to do what Endurance asked they told me they did the whole time playing games between both of us. P06DD is a sensor light for the oil pump. I never had any driving issues just one light. After leaving them I have been having all sorts of issues mind you I keep my maintenance up and it's a one owner car. The manager George was the worst . He told me to pick my car up they couldn't prove the problem but it cost $7200 to fix the car. Come to find out they did something to my electrical fuse box and the EVAP system . I had a tune up done previously in 2024 Heritage and it was showing tune up . These people are the worst ever . DO NOT TAKE YOUR CAR TO HERITAGE IN Owings Mills. My family member works in PA and he said no way they are doing honest work. He took care it and I have my car being taken care of however they have done more damage then help. NEVER AGAIN CROOKS... If their was a 0 rating they would get just that.

At my 30k mile maintenance appointment I took my Highlander in for service to the Koon's Toyota of…read moreWestminster, MD. I found an oil buildup along the transfer case and transmission. Koon's had it for about a half hour and told me I had spilled motor oil there was no leak and assured me they had cleaned all of the buildup off of my vehicle. Let me say, both the engine oil pan and engine oil fill are on the passenger side of the vehicle. The transfer case and transmission are in the drivers side middle. I immediately drove it home and checked. They actually did nothing. I ended up cleaning it all myself. At my 60k mile appointment the same buildup was back. This time I called Heritage Toyota in Owings Mills. Before I got home, the Heritage technician had sent me a VIDEO of underneath my vehicle detailing everything he'd found INCLUDING a faulty gasket between the transfer case and my transmission. Thank you Heritage Toyota! Thank you Koon's of Westminster for doing absolutely nothing and letting me drive an extra 30k miles with a leaky transfer case.

We took our 2020 Toyota there to Heritage Toyota Owings Mills to repair rodent damage. While there…read morethe hood and windshield were damaged. They claimed that the damage was there when the car was brought in based upon their video. However we nor the insurance Adjuster's documentation showed that damage when the vehicle was presented for service. Also the car stopped working a week after the repair. We decided to take the car to another Toyota dealership location since they had damaged the car and wouldn't take responsibility. That dealership determined that the work that Heritage Owings Mills was supposed to do and received payment for had not been done.

I had a horrible experience at this dealership initially. And then I met Mickey and Ben. Ricky is…read morealso a huge part of why my views have shifted. Ben is resurrecting this customer services team Rickey and Mickey are great representations of the overall vision. At the end of the day they are selling cars but Mickey and Ricky both put humanity ahead of capitalism. Mickey is one of the best young sales people I've met in a long time. Mickey is a great person first and that's what makes it translate so well in sales. Ben is assembling the right team to represent this organization.

March 3, 2026. I dropped my Audi Q7, off for maintenance. The team members that worked so…read morediligently with me were Jesse and Deon Davis; the automated system that is used to communicate with customers was ingenious. No matter the time or day. You can use this portal to communicate. Which in my busy schedule I found to be so helpful. Second, Jesse advised after a week that a rental was available if we needed the vehicle. We needed the vehicle because reducing down to (1) less vehicle did put a strain on managing (5) different schedules daily. Third, Jesse and the mechanical team ran a gamete of test on my engine (which was were the problem was coming from) until they found the exact reason(s). They also were determined to get results from my warranty company which I just paid $6K. for In November 2025.(Please Note I did NOT purchase the vehicle at this site) Just to run into major problems with this vehicle. I appreciated all of their hard work and dedication to ensure my vehicle would return to optimal performance. Ultimately, the safety of myself and my children were paramount in requesting for the work to be done by this team and they understood the assignment. My car was returned April 7th, 2026. courtesy wash completed and every light and sound was finally gone from the dashboard and under the hood. Thank you Audi in Owings Mills. You clearly won a client for life.

I helped my daughter make her first car purchase at Koons Kia. The car is a certified used 2024…read moreSeltos that we were told was used as a loner car. I understand that a used car is purchased as is, having said that, there was a fair amount of body damage. The only area that concerned us was some damage that resulted in some body rust. When asked about the rust area, the salesperson told us that it would be taken care of under the "rust protection plan" offered with a certified used car. We did not think to get that in writing because it was covered by the warranty. When my daughter took the car to have the rust area fixed, she was told that it wasn't covered under the warranty because it wasn't caused by a manufacturer defect. When she tied to contact the salesperson, he longer works there. The sales manager wouldn't call her back. When she called and was able to get to speak to them, they told her that the business manager would call her back within the hour, of course they didn't call. If your salesperson says something is covered and it isn't, the company should be responsible to take care of it. If you don't like getting the run around, don't purchase from Koons. There are plenty of other Kia dealerships in the area.

Purchased a 2017 Audi A4. Brought back to PA for inspection and inspection station indicated that…read morethe front struts needed replaced and suggested I go back to dealer. Drove 1.45 hrs back and Dealer indicated what while it needs repaired, it still "passes" MD state inspection and declined to fix. This is a $2K repair. Save your money for a Dealership that values it's customers and customer service and puts cars on the lot that don't need expensive repairs.

Dad experience here at DriveTime in Owings Mills they lied to you just to sell you a call they…read moredon't know nothing about the car or anything then they don't want to fix the problem when you find out a problem with the club bad service they lied to you just to sell you a car

If I could give zero stars, I would. The so-called manager, Nia (petite, curly hair, glasses), was…read moreshockingly rude and disrespectful from the moment I interacted with her. She talked down to me with a dismissive, condescending tone as if I was wasting her time, rolling her eyes instead of actually listening to a simple concern. There was no professionalism, no courtesy, just absolute arrogance wrapped in a fake smile. I've dealt with plenty of customer service in my life, but I've never had someone make it so clear they don't care about customers or their own job. It wasn't just bad service; it was hostile and humiliating. Someone like this has no business being in a management position.

My very first time here. My daughters 2009 Accord needed an oil change. I booked the appointment…read moreonline, arrived on time, was given the grand tour by Tony and then waited in one of their spacious waiting areas until the service was completed. They have free coffee and WI-Fi which is always nice. I thought the car may have needed a new battery, they were honest, it did not and they did not try to coerce me into getting a new one. Oil change completed in a decent time, maybe an hour or shorter. I paid the price listed online, no bait & switch or hidden charges and I was on my way. All of the employees that I interacted with were nice. No problems here for me at all, we'll be back.

I understand the challenges associated with a major renovation and appreciate the accommodations…read moreprovided for waiting customers, the service experience was disappointing due to excessive delays and a lack of communication. I arrived for my scheduled appointment at 10:00 a.m. and was advised of a three-hour wait, which I accepted. However, when that estimate stretched beyond four hours without any update or explanation, it became frustrating. Many other customers waiting for routine services appeared to be experiencing similar delays. Delays are understandable, but failing to proactively communicate revised timelines demonstrates a lack of respect for customers' time. Simple measures such as periodic updates, text notifications, or more realistic wait-time estimates would significantly improve the customer experience.

The service department has redeemed the sales department which was not good two years ago when…read morecoming to help a friend test drive some cars. However this was for the service department and I will definitely be back when my Subaru needs warranty work or service. I came here for my state inspection as I was new to Maryland and needed it to register my car. Also came in to establish with a new Subaru dealer to have warranty work and have other repairs completed on my relatively new vehicle. This was super easy and my inspection was completed within about 2 hours. Highly recommend.

Very poor service.. overpriced quotes and parts.. the staff are nice. Took my vehicle here 3 times,…read morethey then proceeded to reject my vehicle for service, due to "rust". Understandable, until I took it to a real shop which seemed to proceed with repairs, and didn't blink twice when I mentioned rust.. didn't go to another dealer after this, but if you do, Frederick is the better option!