You know? Going to the DMV is like going to the dentist. Even the degree after the dentist's name is close! Today was a pleasant experience. I made an appointment on line and showed up early. I brought the appointment notice with me because it states it on the paperwork. They didn't even check. I was here for a renewal. I can't stress this enough. Make sure you bring what is required. They don't play games and no matter how much crying, screaming, pleading, and stomping your feet you do, they won't budge on what is required. Pro tip. When they tell you to look in the viewfinder to read the line of letters, make sure you press your nose in. There is a push mechanism on both sides of the nose that when fully pushed in light up a screen with letters. If you don't do this, the field will be blank. I can't wait to see my mom today because I took her to the DVM 5 years ago and the woman refused to give my mom a license. My mom kept saying she didn't see any letters. Well, duh! Now I know why. read more

Surprisingly Smooth Process! Brought daughter in for a 9am appointment on a Thursday to obtain her learners permit. She completed the course and her certificates online prior to the appointment. We came prepared with the required documentation and arrived about 25 minutes early. We walked up waited one minute to have a very nice woman check our documents. She said we were good to go and we walked in, waited in line maybe 10 minutes. Now everyone inside was pretty serious and focused on keeping the line moving. The woman who processed everything went smooth and quick then we were off to the cashier. We paid, sat for a minute or two and were handed her permit. I'm not sure what days or times give long waits but that was not our experience. We were out in less than 30 minutes from start to finish! read more

Driver License Office - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

Don't think you are gonna just walk onto the premises of this DMV located in Pembroke Pines and expect to be seen right away. You will be asked by either security or an employee: (a) What is the purpose of your visit? (b) Do you have an appointment? and what time is your appointment? Yes, appointments are recommended. I assume walk-ins are welcomed...I overheard those without an appointment being told to come back early in the morning on Saturday. My son had an appointment to get his driver's license once he completed driving school. I accompanied him to show proof of address just in case they asked for it. You were grouped by your appointment time and were asked to show the necessary documents needed to be seen. If you are missing anything, you will be told to reschedule for another day once you have it. Once my son and I got inside, things went smoothly. Proud mama moment...my baby boy got his driver's license! Welcome to adulthood...this is just the beginning. Driving is a privilege. This location is large and tries to get everyone seen in a timely manner. You just got to have patience. Services provided at this DMV are: * Driver's license - original, learner's, renewal, replacement * ID cards - original, renewal, replacement * CDL (A, B or C) - original, renewal, replacement * Address or name change * Written/driving exams; retakes * PIP suspensions * Sanction reinstatements read more

See all

Honestly, I was expecting the worst going to the DMV (because, let's be real -- it's the DMV), but the Pembroke Pines Driver License Bureau actually surprised me in a good way. The staff was friendly, and the whole process was way smoother than I expected. Was the line long...it was insanely long. This location is opened on Saturdays. Week days 8am - 5pm and Saturday 8am-1pm. Saturday I was exactly in line at 6am. The line was already half mile long. There was a lady with a wheelie cart walking up down selling coffee and pastries to people in line. People were there with lawn chairs, coolers, and umbrella for rain. By 7am police are there and the line has already doubled. The line itself does move along, and they move you in groups of 20-30 people once you get inside the fence area. At 12 noon my section of the line was now in the fence area and I was worried they are going to close as the line is still very long inside the fence area. Once you get to the Canopy section you are getting closer to the front door. Once inside I was so pleasantly surprised. Seating and Air Conditioning YAY! There were at least 15 people maybe more each working in separate windows. The staff was great. read more

See all

I switched my Illinois driver's license to a Florida license and the staff made the process easy and efficient. I had all the required documents and, with an appointment, it took about an hour and a half. Definitely call ahead and book an appointment -- it made everything much smoother. read more

I usually don't have much complain regarding this location. However even with an appointment this time is was a mess and it took forever. The service inside is not terrible but the people outside are trash. Also, for anybody that needs to know, they are only doing walk-ins Saturday and Monday the rest of the week our appointments only . read more

If I could give 0 stars I would! I'm from out of state (Pennsylvania) to be exact and got a job in the state of Florida. The reason for me coming to this location is because of where my zip code (near by my home). Upon arriving to this location I seen the line wrapped around the building and it's extremely HOT!!! I get in line and heard just to the left of me "2:30 appointments will be next" ...but it was about 2:20 so I was confused. A lady in a blue shirt approached everyone that's for my timed appointment almost 45 mins later and was told to "form a line". We did as so...while standing there she's checking people appointment print out then moving them along. She gets to me and ask me "what's your appointment for because I need to check to make sure you have your proper documentation" I tell her that I'm here for a out of state driver's license and need to get a Florida one because of my job. She then moves me along...and then takes more people. She then doubles back and ask me to show her my proof of documentation I show her what I had. She goes "if you never been here before you need you birth certificate" I said ...what? It doesn't say that on the paperwork just living situation, social, passport and a bill. She then drops my paperwork in the mud and the young boy behind me says "AWWWNNN"..like ohh shhhh..and lets me stand in line for 2 hours until I got to the building and then sent me back outside. Mind you this was all in 2 hours...I then follow up the next day which is a Saturday and was told I should have got their earlier. But online it says "8am" the security dude says 5am...WHHAAA..I'm not standing in the dark as a female (nobody should) 3-4 hours before y'all even open to get help. wtf! Then I come back and headed inside and it's even more of a mess. It's as if the people working here are robots with no human emotional skills. This is my first time coming into a dmv in the state of Florida and wasn't aware of how they operate and the lady I got placed with was talking to me in a bland tone and asked for my documents and started slamming her hand on the table getting smart with me trying to rushed me pass the prompts on the key pad but I was making sure I read what was on the screen in case I did want to register to vote or cancel because I noticed something was wrong. All that slamming her hand on the desk & yelling was totally unnecessary! Then I asked her "when will I get my documents back" meaning she directed me to take my photo over at a totally different window than I was standing at and I didn't wanna leave my information far away from me because it's my birth certificate, social and a mix of documents but she directed me to the cashier's window but I was still confused because I want my stuff before I walked away because it's no telling if they'll lie and say I never had it or put they pocket...ain't no telling! Plus , I didn't even see my picture because she was busy getting smart with me and just moved me along. They need to be investigated to the better business bureau & cfcb ASAP...I never in my life been through a system so backwards and messed up in my adult life. It's making me believe I should have stayed in Pennsylvania instead and people told me the Hispanics & Latinos believe their the new white people...I believe it now! One of the worst places I have ever been to. read more

Florida DMV system is the worst in the entire US. It's an embarrassment to the country that their DMV system is this broken. Compare able to what you see in third world countries. 100+ people scattered down a sidewalk 3 hours before open like vagrants begging for change. Have to show up @0430 to sit out front of a DMV office with 200 others just to renew or replace a license. Typical Florida. Loss of efficiency at the cost of the civilian, never the system. Can't wait to move out of America's basement aka Florida. Wish i could leave negative stars for the entire state. read more

The employees were nice, but this office is so antiqued computers are always down. They need a major overall.

By all means avoid this place like the plague.... Understaffed, behind appointment schedule and somewhat rude and aggressive on the outside. Make sure to check everything required two times cause everything isn't clear read more

They said that it's open on Saturday for walk-ins. Not true. Multiple people arrived including us and the place was closed. Totally unprofessional as people have little to no time to do their errands on work days and to have to find out that it is closed is just a huge waste of time. It has been reported to Apple Maps that they are not open on Saturdays. read more

Before you drive 30 min, they do not accept walkins except for Saturdays and Mondays.NVM how many other DMVs told you they do.

I'm a special needs person, I asked for clarification employee replied with "did I stutter, I said it twice" with a thick accent. I don't speak Creole. Not to mention the website of information is not up to date. Do I have to break my leg to be treated nicely??? Sorry my eyes aren't far enough apart or I don't stim enough in public to not be treated like a non-neurodivergent. Disgusting. read more

Florida DMVs are an insult to tax payers. Appointments are months away and walk in's are on one day only/ MONDAY !! What does a person who can't afford to take a day off do? Our government should not treat us like this for a document THEY require. Just saying. Be prepared to stand in line and wait even if you have an appointment! This is not a review of one specific DMV but of the department in general. If zero was an option, that is what they would get. read more

This place is insane. They're understaff and not organized at all, they asked people to make a line to ask simple questions and only one lady for all 3 lines of appointment plus the 1 line to ask questions, she takes 30 to 40 min to check in on the questions line and very rude and aggressive. Make yourself a favor and do not come here read more

Driver License Office - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

My daughter & I left this dmv scared for our lives. There's a lady name Tony that helps with appointments & walk-in outside, she was disrespectful & aggressive towards my daughter. I will be filing a formal complaint. read more

I couldn't even get through to speak with anyone. Everyone knows it's a mess. Not too many people have the time to sit and call all day and try to get a hold of somebody. Just looking at all reviews from everyone it seems to always have been the same problems since I was a kid. read more

The staff works too hard to put up with disrespectful people. It really irked me to see random people touching the two female staff and getting up in their faces while security sat right there and did nothing. He didn't attempt to protect the staff or remove the people who were causing a nuisance. Shame on him. The staff shouldn't have to put up with that treatment. They still remained professional and respectful. Please protect the staff! read more

Driver License Office - Parking lot - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

My appointment was at 2:30, i didn't even know where was the line because it was all messy.I had to tell the person that works there that my appointment is at 2:30.All they ask was my full name and that's it.I had to wait for 2 hours without air outside.And when they called my line for 2:30 of appointments,the lady asked me for a paper tickets which they never did.The lady had a whole attitude with me.I was very frustrated,one of them told me I need a billing address ,the other person told me another different thing too .Until I called supervisor and he was so nice that he understood what was going on.But the women's attitude was very bad.The women's from outside have such a nasty attitude.. read more

-1000 stars. This place is the worst! The employees are so rude. The line is disorganized. Waited 30 mins to check in to get sent to another long line to wait my turn. Waited in that line almost 2 hours before being let inside the building. It's extremely hot there's no fans of any sort. God forbid you ask a question. They will look at you sideways. Finally got my license almost 3 hours after my original appt time! If you looking for a job in which you get paid to be rude and obnoxious to people. I highly recommend to apply here! read more

Cero stars. Worst experience ever. My daughter and I arrived at 4 a.m. There's no open parking. If you park on the sidewalk, the police keep coming and making you move. If you park in the mall, a tow truck arrives and takes your car. So, we decided that one of us would wait in line and the other would stay in the car. They opened the gates at 7:15am and I told the employee I was switching places with the girl. It wasn't that someone else was coming in, it was just a substitute. No, she was very rude and told me we'd have to do the line again. Even though she was moving was inside the car in the sidewalk. No seating, dirty place, horrible employees. read more

Worst experience ever rude employee and they eating on the job and catching attitude with me over something simple

I got here at 3 AM to get in... held the place for my wife so that she didn't have to wait in line all night, then we were just gonna switch spots, but they wouldn't let us switch.... this is absolutely nuts. how in the world are we supposed to get a drivers license down here? read more

So there is obviously a language barrier between Spanish speakers and English speakers but today I had the most unpleasant in car with one of the employees. I got there about a registration inquiry with an appointment and I was in a weird at that location only deals with ID cards and drivers license so when I ask her to point me in the right direction, she just had an attitude and then some crazy stuff in Spanish and sent me away read more

Long lines but if you are patient, you will Get thru. Be patient. Once you get in, you are able to resolve your issue as they are a full service center. read more

Why does it say, it opens at 8:00am on Saturday? it is now 8:47, there's a line of cara outside the gate and people down the street. I get it's a lot of people and not enough workers. Please don't tell us 8:00 and you're not open until 9:30??? How fair is that? read more

Driver License Office - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

Absolutely disgusting work environment. Besides from one person, everyone there was rude and overall uncaring. my friend showed up with 10 legal documents, and only one was "up to their standards" or "we don't accept that form anymore". When I left to go get their documents, she was kicked off of the property because "you're wasting time" even though there was still an hour for them to be open. They are terrible and unprofessional. never come here. read more

It's a hit or miss with this place. If you NEED a minor thing like reinstate, this place is good. Patience is the KEY. Now if you need anything else, make sure you are ready to start camping out. I camped out for almost 10 hours. This is on a SUNDAY night to Monday morning. Just pay attention to who is in the line. Prepare to wait! read more

Coming here is never a good idea, but this time was necessary for me. I had to this time because I renewed my license last time onlinr. The State of Florida allows younthe privlege to renew your license one time online. Otherwise, you are stuck going into the office to renew. I tried and tried to make an appointment online for this. It always says they have no appointments available. It is very frustrating and not a good situation coming here without an appointment. Some employees are helpful, others don't want to be there. I can't blame them. The best quality of this DMV is it is not far from where I live. I thought coming here early on a Wednesday would be a good idea but it is not. I wish I had better advice. An employee said she recommends making an appointment which is hard to do when they don't have any available online. It is frustrating. read more

Driver License Office - The Rules - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

Yesterday at 10pm me and my son were in the line to do the learners permit, we were the first ones there and stayed there until they opened then when the Security officer and the manager came to open the gates she began to insult me because in her words he didn't see my son that has been waiting with me the whole night and proceeded to let everyone else in and disregard my attempts to tell her we were in the line and we had photo proof that we were there but with the biggest attitude and screaming at me she told me that she not going to let me in because I guess she just didn't feel like it And when I keep trying to explain that we were in line and that we have been here she still didn't care and proceed to scream at me and I feel like she was going to do something to harm me in front of my son who was scared that this point that something was going to happen we called the police and they said because she didn't actually do something they couldn't do anything even though I felt threatened. This is unacceptable how you should treat people especially in front of my child that is under age and to anyone else I had video proof and everything that I was there and she still disrespected me and decided to treat me and my son like this. This is not the first time something like this has happened where k have heard by people there that they were treated terribly as well one of these story's I heard people saying was when a man who doesn't know English came and she was trying to give directions telling him what to do in English that again this man did not know she proceeded to grab him by his shirt and drag the man out of the way out of the DMV I hope that someone would do the right thing and take he out of the line of work she's in because no like her should be anywhere close to that line of work . read more

Driver License Office - This is one of the racist workers over there discriminating Latinos - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida

See all

This office has the worst customer service I've ever experienced in all my adult years. Im a 56 year old native , who was raised to respect and value all walks of life. Do onto others as you would like them to do on to you, very simple!. Not even 1 minute of my arrival to this business, the office manager came at me angry, aggressively and shouting. cause I had the audacity to park in the parking lot at 7:30 am on a Monday morning to wait for my son to replace his drivers license . I might of been in the wrong unintentionally, , but that's no reason to treat another human in that manner . I could understand if she was defending herself , but I didn't even have any words with her to warrant that type of approach. So I have wonder how is it that she's employed in that capacity, why???? . She was so nasty and then she got the security guard, who was no better all b/c I asked for her name and the parking lot policy hours . He cursed me out telling me to fuck off !! I wish I had recorded the entire encounter cause I was completely dumbfounded and just stunned that that's how they treat people so early in the morning without provocation. Again, who's doing the hiring ??? Don't go to this office unless you like this type of verbal abuse and can compose yourself to deal with this nasty type of treatment. They are awful!!!! Now , I know dealing with the public can be challenging at times, as I'm in the customers service industry myself. It takes a person with a pleasant demeanor who can interact and likes people, but None of that is here ,in this office. Its just a bunch of small minded , miserable,, bullies in uniforms who are staffed here and Again I ask myself; who is in charge cause they need A BRAIN TRANSPLANT for hiring these people. Never again... read more

I never expected that I'd ever had to write a review on a place because of how horrible it was, if I could give this 0 stars I would. I have never been to a worse place/dmv in my LIFE, I understand working in a dmv can be super stressful and a lot to deal with but not to the point where you scream and give attitude at anyone you feel like when they're just trying to get help. The disrespect, racism, and unfairness in this place is over the roof, if you can't deal working in a DMV without being patient and understanding just simply don't work in it, I don't know the woman's names but the one that gives out the signed pass to be able to go inside the dmv acts like a little girl that can't control her anger just ridiculous really, seeing a grown woman act like that, when I was there all I saw her do was yell at an old man, tell people to get out her face, to watch their mouth, she even said she NEEDED A BREAK, if you can find another dmv to go to I would 100% recommend to go there over this place because I genuinely don't think it could get less professional than this. Worse experience I've been through so far. read more

You should open an investigation to see how the staff serves customers. There is a crucial lack of professionalism that makes people loosing lot of time for a total ignorance of DMV's rules or misunderstanding and poor staff training. i have never seen something like that. It's a shame. read more

Bypass the line, register for an appointment time online. Seriously, in and out in 15-20 tops. I don't understand why people still wait in line at the DMV. Because the lines still exist. Rachel, the do it all DMV employee. While I waited, I watched this lady do about 10 things at once. She was calm, patient and incredibly helpful. When it was my turn, I made sure to tell her how awesome she was because I couldn't stop watching her WORK!!! Went in for my appointment at 10:00 AM. Waited in line for 5 min. Turned in my paperwork accordingly. Waited in another line for 5 min. Filled out some questions, took my driver's license photo, paid fees. Waited in line to get said driver's license. That took maybe 5-10 minutes. Done. Love it. No 1-3 hour lines at the DMV ever again!!! read more

I went to this DMV cause I needed to take a driving test to get my US license. This was 13th of November at 11 am for appointment. I m a European who travels a lot and drives all over the world, and have a driving license for 11 years... I was not disappointed with the office, everyone was nice and helpful but I can not say anything good about the woman who was my examiner. I started the test which happened to be - for my biggest surprise - in an empty practising parking area. I m still wondering why do they think someone can drive just because can make some simple manouvers in an empty place, where there is zero traffic.. its crazy.. i understand now why so many horrible drivers on the roads.. Back to my examiner, she was not clear about what does she exactly want me to do, when I did my three point turn... she wanted me to imagine things around me, where remind you, was only an empty lot and grass. Her instuctions were not clear, was confusing. I did the three point turn and she ended my test after like 4 mins, I failed. I did not even understand why.. Next day after my driving exam in another DMV, I got my license and I know how a test exactly should be. I m convinced the examiner woman in the Pembroke Pine DMV did not follow the rules!! She should have finished the entire examination with me and evaluate my driving afterwards face to face, which she never did!! She did not even give me the paper sheet which marks my mistakes. I believe she did not want me to pass, that is why the test ended up the way it did! I m so upset about wasting my time like this! read more

So whoever the short chubby black older woman is in Station 8. Try not to go to her(as if you have a choice tbh) because she's a HATER. She made me redo my picture twice because for the second time she had me tilt my head down sooooo much to cause me to have a double chin in my photo. I know she did that crap on purpose! Can you say hater much. Wish I remembered her name but pretty sure she's always in that same station. What an asshole honestly. Now I have to pay more money to get my picture retaken & also pretty sure they lady was prejudice because she thought I was a Latina when I'm NOT! Seriously hire more professional people who aren't prejudice nor insecure. She's also just probably miserable with her life or something. Update: her user number is S0613CAM in case you happen to get her! read more

Me and other people had a terrible experience there. So I had come the previous day (6/27) around 8 AM with the security staff telling me that the walk ins were full, so they let me know that I can comeback again the following day at 6:30 AM ("it's summer, it's low season" as they told me) and that the walk ins will take place from 7-8 AM. Today (6/28) I get in line at the due time but unfortunately couldn't make it in the few "66" people or so "selected". Most of us trying to make the line are desperate to get important government papers that we need for daily functions such as for work or driving. (To make an appointment it will take you about 4 to 6 weeks to wait) But we were told only after a couple hours of wait that today the office was "short staffed" which never was communicated to anyone making the line and that same delay won't be communicated to anyone else in the future. You can expect that poorly managed office to make you waste a couple hours of your day (some people in line had to wait days repeating the same thing), without informing you that you won't be able to make it in the office only until they have given out enough "numbers" to people in the line completely disregarding the others making the line. (It would be nice to communicate to the rest of the people still waiting that don't know what's going on...) That office or maybe the system in general lacks critical information for when to show up for walk ins. (No numbers or email reach the office, at least that I could find after extensive research) I still question myself how is it possible for a country like the United States, in the state of Florida, that it is so hard to get critical government documentation ? I'm sorry but are we in a 3rd world country ? This morning, the office wasted many people's precious time including mines, and a lot of changes need to be done to the poor management of that location in order to accommodate most of us that need important documentation. Time is money and money is time, and it is unfortunate that a GOVERNMENT building wastes it in such a way. read more

very rude, nasty employees. I went with my 88 years old mother because her English is very poor and the woman that was taking doing her lícense renewal didn't even let me walk my mom to the window. She screamed at me to get far, really far from there because mom had to answper her questions and understand her. I saw other elderly people with friends and family members. I guess this "woman" didn't like my face because she shouted and scream at me with such hate and anger and I didn't even open my mouth. The appointment was at 10:30 and we left at 12:30. Very desorganizad place. I just saw a nice employee taking care of an elderly man. Everybody else was nasty, rude and like they had a chip on their shoulders. I really believe they hate working there. I wish I had seen the name of that woman to report her but she didn't let me even get close to her window. She was at window 9 at 12 noon on 6/19/24. My poor mom was trembling and very nervous after she saw her attitude. read more

Very very busy . But the people are really nice and helpful and a little surprised how nice they were. I will tell you always look to make an appointment.. even same day if you can. read more

This office always has a line, they never pick up the phone. It took me 3 hours to get a new ID. I know you can make an appointment not sure if that's faster. That office needs an upgrade and it's way too small. Parking sucks. Never had a problem with the employee they were nicer then I expected or experienced in the past. read more

Driver License Office - Departments of Motor Vehicles Near Me - Pembroke Pines, Florida