No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in and out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected. read more

Driver Licensing Regional Office - A portion of the line at 8 am. - Public Services & Government Near Me - Louisville, Kentucky

They have better customer service. They help you to know what you nee. They are more helpful read more

One of the worker was really rude. maybe you weren't having the best morning but like can you be a little nicer? and maybe smile here to there or something. I hope she doesn't talk to other people like that. No respect at all!! Unacceptable. Yay that we got the things that we needed to get done but BOOO to bad service read more

My husband signed up the family to get their Real IDs. He booked us about 4-6 weeks ago in the late afternoon. The website shared a detailed list of what each of us needed to have an ID made, adult and child. We arrived a few minutes early and the front door was locked but quickly answered by their security officer. No walk-ins, only appointments. We stood in a small line to be checked in and have our documents reviewed. Unfortunately my husband's birth certificate documents weren't official, only hospital-specific. He couldn't apply for his Real ID but the clerk gave him a site to request a copy of his birth certificate plus a "fast pass" to visit again without an appointment. He was able to fill out the request online and the documents will arrive soon. My sons and I were taken back almost immediately. Documents are reviewed, info entered, picture taken and info reviewed again. It took about 10 minutes per person. The lady assisting us was very friendly. Since the boys are underage I also had to show my identification to register them. We left with a temporary print out of the license, on paper. She punched a hole in my current ID and stapled it to the paper. I was told it worked as my license until my official one comes in the mail. (The next day someone hit my car in a parking lot and the officer vouched for it being legit for all purposes) It's a little odd not being able to put the license in my wallet but easy enough to move the paper from purse to purse. This spot is hectic! We had a good experience here and were seen right away. Book in advance! Private parking lot available with plenty of parking. read more

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Waited for 3 1/2 hours in the rain only to finally have someone come out and inform us that we are looking at an additional 5 1/2 wait. This is ridiculous why Kentucky moved to have only regional offices is the dumbest thing they could have ever done. People have lives and shouldn't have to take an entire day off to maybe be seen to renew their license or get a new ID. read more

These workers are genuinely some of the most rude and unprofessional people I have met. I am not from Kentucky but am here currently as a student. I was told by several people at the DMV that I don't need a Kentucky license as long as I also have my student ID to prove student status. I recently bought a car in which they shared I do need a Kentucky ID, but not a license. So, I come here and they tell me differently that I do need a Kentucky license. I become frustrated because I've been told differently. I will acknowledge I made a comment to myself that expressed frustration (but not at all towards the workers, I understand it's not their fault directly). I explain who told me this information and the woman is extremely rude to me. She asks me a rhetorical question about when I graduate and says in an extremely demeaning tone "then you are a resident here." Yes, I'm aware, but I am on student status and everyone else I've spoken with has stated that to me as well. I let it go, give them my documents and sit down. As I'm sitting, I got curious and decided to google whether I could keep my current ID from my home state. On the Kentucky drivers website, it confirmed what the DMV told me. I politely asked about this and the woman who was initially helping me (different than the extremely rude woman, this particular woman was very nice) and she went to get someone who I presume was a manager. I explain the situation to him as well and attempt to show him on THEIR website. He does not even look at it and says "that's not true it's probably not updated." I said "okay, well someone should probably update that then.." and he walked away from me... the cherry on the top was when I arrived to the window for my license, the woman was nice enough at first. Until, she got a FaceTime that she answered while I was sitting there... she's talking to this person and then she asked me a question that I didn't hear, so I apologized and asked her to repeat the question and she threw her phone down and repeated in an extremely demeaning tone. I am easily stressed, but not easily angered. I work with people every day and try to be as polite as possible, especially to any customer service type people. I understand these offices are always busy and have to be efficient and work quickly, but that doesn't warrant blatant unprofessionalism. I will travel to anywhere else in Kentucky for ID services should I need them before I graduate. read more

Driver Licensing Regional Office - Public Services & Government Near Me - Louisville, Kentucky

Been waiting since Nov 22 for my real i.d. license in the mail. Called in late Dec was told they didn't receive the all the credentials. Yes they did, but they were not sent over I learned after going back in to correct it. Was told the "hold" was removed, and I should receive them in about 2wks. Called on Jan 3rd and was told they just went out in the mail that day. Now it's Jan 13th, still no license. Trying to call, and can't get through. This is a total train wreck of an operation. One star is more than deserved. read more

Great experience. They do the best they can even though the place stays packed with a long line. They are as efficient as possible

Completely impossible to get an appointment. Waited in line outside for 5 hours in the freezing cold. They intentionally won't allow people to wait inside to get out of the cold. They are down to 3 drivers licensing locations in Louisville and it is a complete disaster. Worst license/govt experience in my life. read more

Government building located in the city of hurstbourne community of Lousiville Kentucky that specializes in driver licenses needs and requirements. I recently was surprised to find that my driver license had indeed expired. The two places I've always went to in the past no longer do this process so this location was the closest one I could find. On the very unclear website I found a phone number for here last week and called to make sure if I came here that I was going to the right spot to get a new license picture and renew the license. They said yes but no walk ins and online appointments only . The appointments were all booked up a week out. So I took the earliest one available. I arrive on time to a 10am appointment and find out they are already an hour behind on appointments they made a week out. They open at 8am so being an hour behind that early is truly a very skilled deficiency that most these small government buildings have mastered. You walk in and there is a small table with a worker there who checks your appointment time and tells you to have a seat. This place was filthy. Absolutely the dirtiest carpet I've ever seen in my life for a business. They should be embarrassed. Yes we had some ice storms last Thursday . But it's Monday morning. Get a cleaning crew. Maybe this extra charge for the "real id" they are squeezing citizens for will help pay for a quality clean. After about 40 min past my appointment I was called back by a gentleman who was doing all the running and working it seemed. He takes me to the back and I speak to the clerk who was very nice and friendly. The door greeter originally after about and hour of some peoples wait time said "cash only". So when the clerk told me debit or credit only I was kinda surprised. Anyways Kentucky is instituting a real id policy starting in may 2023. Where you have to bring in a birth certificate, your social security card and two pieces of mail that identify your current address in the past calendar year. This real id will be the only way you can enter government buildings and fly on airplanes starting in may 2023. Despite knowing This change they still are selling standard id's at a 4 or 8 year expiration date (I took the 8 so I don't have to do this again in 4 years). I did not have my birth certificate or two pieces of mail so I will have to come back and get the Real Id if I want to fly in the next year. The clerk did explain that even with me getting a standard Id now that if I come back with the other info and pay the extra $15 they will just convert my current Id. So I paid the $48 and got the 8 year license that despite saying 8 years expires in 2028 (math isn't my strong suit but that's 6 years from now). So they take my picture and print off a temp license and staple it to my old expired one and say my new license will arrive in 2-3 weeks. Which is also weird because in the past they always printed on site. Not sure how they got an hour behind 2 hours into a work day if they aren't even printing stuff. Oh well it's a government building what can you do about it? Overall I always joke that getting your tags renewed, license changed, etc is always like entering purgatory. This place was purgatory that was also ran inefficiently and was dirty. So kudos to this location for making things even more difficult, gross and confusing . That was a feat that I would of called impossible 4 years ago. But they managed it. Can't wait to see the regressions they make in 8...errr 6 years from now. read more

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Having to do anything that involves government documents is typically a headache and not fun for anyone. The tension is always high, but I will say after a couple of experiences at this office, things have went just fine. They do accept walk ins sometimes, but I would recommend making an appointment through their website if you can. They're usually booked out at least a couple of weeks. I've also come in earlier than my appointment time and they've gotten me in and out quickly. The clerks I've worked with have always been friendly, efficient, and complete what I need done within 10-15 minutes. I'm glad to have an East end office that is in an easy-access location and that doesn't make me dread going there. I'll be happy to use it for future visits, too! read more

One star would be an improvement for the performance of this office. The rudeness of staff members was alarming. The switch from local license renewal to this system was a drastic error. read more

Driver Licensing Regional Office - 3 hour wait and then told they would not see us today. - Public Services & Government Near Me - Louisville, Kentucky

The fact KY has moved to regional offices blows my mind for the ones they have are severely understaffed and not moving along. Arrived at 10:50...still waiting and it's 12:07 - I'll update when I actually leave. Why am I here? Renewal for a license which can be done online but a state worker put down the wrong city and zip on my ID to begin with years ago. So here we are. How do they get so far behind when they aren't even printing ID's anymore? This new system is an absolute time suck on citizens and likely just another way to attempt to save money. read more

Very packed and entrance staff are rude. I went on a Tuesday afternoon and my sheesshhh you'd think we were in California. It was completely packed! One employee practically forced me to sit down when I don't feel comfortable sitting. I wish they would allow this to be a thing that could be done online. I was told I couldn't pay cash because it would take too long. Smh next time I'll try to come much earlier maybe it'll be better. read more

This was the very first time I came to a DMV and I didn't end up crying. Amazing staff! So understanding and helpful!

i scheduled an appointment had to wait 5 whole weeks just to be seen, then when i was seen they placed me on the organ donor list with out my permission and then proceeded to give me the run around on the phone just to get it taken off cause no one see a to be smart enough to help or figure out how to undo the mistake. Just a lot of unprofessional people getting an easy Check who don't know what they're doing. read more

Waited outside for an hour then waited inside for an hour and half... just to get a replacement ID. Nobody moves with a sense urgency. It shouldn't take almost 3 hours. read more

i feel like these guys get way too much hate. they're doing their job to the best of their ability and within their salary. everyone was really sweet and i got out of their really quick :) read more

I took the online quiz and brought all of the paperwork that was listed to get my Real ID. I forgot marriage certificate and they let me go home and grab it (took an hour to get back) and they took care of me right away! Highly recommend this place, very organized and professional! read more

We scheduled a appointment for todays date but when we showed up the appointment was scheduled for a random day next month, and their computer system messed it up. They still would not accommodate us even though they made a mistake read more