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    Jefferson County Clerk

    3.6 (17 reviews)
    Open 8:30 am - 4:30 pm

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    View of clerks office from waiting area
    Jess A.

    No one *likes* going to government buildings to do government things. I might even venture to say that it's one of the punishments of adulthood. Such is life. That said, the Westport branch of the county clerk made the experience much less painful for me today. I walked into a ticketing system, plenty of spaces out semi-comfortable seating, and a less than 10 minute wait. Not a bad start! I had a variety of things I needed to get done at the county clerks office today - new yearly car tags, an address change, and a ghost registration of a vehicle that no longer belongs to me to get taken off my record. Needless to say, I was not the 'easy' client on this trip. Shaun helped me get everything situated and we even commiserated over car fees and taxes. Hard to stick it to 'the man' when 'the man's' representative agrees that this is a painful process! I can't give 5 stars, it's the clerks office and I just can't bring myself to do it. 5 stars would have been avoiding this trip altogether and I didn't quite get to do that this year. But I can stand behind 4 stars for low wait times, comfortable spaced seating, pleasant personnel, and especially Shaun who helped me through the process and got me back out the door quickly. Keep up the good work y'all!

    Jefferson County Clerk Westport Rd location

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    1 month ago

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    1 month ago

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    11 months ago

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    4 years ago

    Helpful 7
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    1 year ago

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    1 year ago

    I arrived to renew my car registration. Very nice, clean, quiet. In and out in 30 mins.

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    2 years ago

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    3 years ago

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    2 years ago

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    Photo of Kathy V.
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    8 years ago

    Helpful 7
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    8 years ago

    Helpful 1
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    4 years ago

    Helpful 2
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    4 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    Ask the Community - Jefferson County Clerk

    What is the wait time at the Westport office now?

    I was in and out in 30 mins

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    Review Highlights - Jefferson County Clerk

    If you have to go to any office in Louisville for your registration renewal, Westport is the fastest one.

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    Driver Licensing Regional Office - A portion of the line at 8 am.

    Driver Licensing Regional Office

    2.5(22 reviews)
    3.2 mi

    I went to the one near the fairgroundsthis week 4 years ago I went to the one on Hurstbourne…read more where the security guy was rude ,had his feet up on his desk and would just point and look at you with disgust. This time at the fairgrounds it was completely different very professional , organized and saw the security guard speaking, smiling with people The lady waiting on me was excellent

    No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in…read moreand out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected.

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    Driver Licensing Regional Office
    Driver Licensing Regional Office - Sign

    Sign

    Driver Licensing Regional Office - View from me the waiting area in the age of COVID. Signs are posted that masks are required, but unfortunately, they aren't enforcing it.

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    View from me the waiting area in the age of COVID. Signs are posted that masks are required, but unfortunately, they aren't enforcing it.

    Social Security

    Social Security

    5.0(1 review)
    40.4 mi

    In today's world you can do many tasks on-line via your own computer. Sometimes, it's nice to have…read morea face to face conversation with a human being to have circumstances reviewed and questions answered. That face to face meeting was exactly what I needed to happen with the Social Security Administration. After phoning the appropriate phone number I was a tad bit worried about the experience I may have during an actual meeting. If rating the phone experience alone it would be a 2.5 stars. This is based on busy signals, rambling messages, worming through the transfer system and the inability to talk to a live representative. So I went to the Social Security Administration without having a scheduled appointment. I feared disorganization and long waits. Oh how I had misjudged this agency with wrong preconceived notions. I met my husband in the parking lot and we entered the building together. Upon entering we were greeted from a distance by a security guard who pointed to a registration machine. Wow, a nice clean touch screen system, where you enter your Social Security number, then follow the prompts for reason for visit, etc. At the end it spits out a small paper tag with your registration number. We had a seat in the clean lobby and proceeded to wait for our number to be called. Within 10 minutes we were called to window "number" B. We met briefly with that employee who determined we needed to meet with a case worker who could further answer our questions, print out our options, and assist us with evaluating the whole picture. So we went back to the lobby area to wait. I figured it would be another 10-15 minutes. Wrong again. We no more than took a seat and we heard our last name announced and were told to go to window number 11. The case worker was a delightful, intelligent young lady who understood our questions and was armed with computer print outs of our collective Social Security data. She plunked the information we presented into the system and printed out our options. We were not rushed to make a decision but advised to take the information home with us and decide what works best with our current financial situation. She informed us because we had shown up in-person to make the inquiries she would generate a letter that was good for six months to make that date be the application date. WOW, my head is still spinning with this positive experience. Now we have a phone number to call to make an appointment or we can complete our application process on-line. A true five star experience with a government agency.

    Jefferson County Clerk - publicservicesgovt - Updated August 2026

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