I'm starting this review with patience…read more You may ask why? It is needed because of Covid19 the clerks offices has been inundated by this unprecedented virus. I had visited two different offices and found long lines. As it turns out each office is running on skeleton crews. I was thankful they were able to be open. As we stood outside in single file with 20 people before me, we were periodically explained by employees under CoVid protocol the Staff of only two on duty can only allow two customers inside at one time. To help speed the line we were given information to have ready and if anyone didn't have all needed documents one was saved the loss time. Once my turn came, I found the employees to be helpful and courteous. My renewal was easy and faster than expected. " Patience is what is needed in thees difficult times ", Plenty of lot parking No facilities available Revised hours due to CoVid.

the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

This is by far the fastest, most efficient, and friendliest DMV I've ever been to. I had to get a…read morereplacement ID since my purse was stolen. I was in and out in 30 minutes. Keep up the strong work Bowman Field DMV!!

Apparently they have different rules for different people. Depending on who is working will…read moredepend on if certain rules are followed or not and if you will get help or not. Gross incompetence of the employees. They have to ask for help constantly. Wait times are atrocious. Do yourself a favor and avoid this location.

Not a bad location. If I don't renew my tags online, I will typically visit one of the suburban…read morelocations to avoid any crowds, and downtown. I had to visit this location twice over the winter. First visit: To have something corrected on our marriage license since the Middletown location made yet another mistake(the lady out there made a half-dozen mistakes on our license, five of which we caught when we were there). This was a simple in-out. The lady told us we could've waited until we filed it to have them correct(white it out)/to save us a trip, but I didn't want to wait(a-n-x-i-e-t-y about such things). Second visit: A return to drop off and file the marriage. Again.. a simple in-out during a snowy time in the city. We went ahead and paid for 2 certified copies. Both times were great. The employees were nice, helpful, and talkative(without doing too much). Parking seems to be easier downtown now... they have signs posted around for street parking so you can text a number and pay/reload your time. I like that. Every city should implement it. The building is also an old courthouse, so it has that historical flair. Good visit. If I ever need to go in for tag renewal, I wouldn't hesitate to use the downtown branch again.

No sloths working here. But patience is required, such is life. Courteous and helpful workers.read more

This wasn't quick and easy process. Thanks to their help. I switched a car title from out of state…read moreand was able to have everything processed and completed by the end of my trip. Perfect.

I had to title a vehicle in Ky. from out of state. The Supervisor at the Dixie and Upper Hunters…read morelocation was very arrogant and didn't listen. Instead she talked over me. I went out of my way to explain exactly what I needed. She told me it had to be inspected first by the sherriff. I took it to the sherriff location and he said it had to be titled before he could inspect it. He was upset at me because I was doing what I was told. This location is mismanaged and is in dire need of qualified management. If Bobbie Holsclaw can't manage the location better than this, it's time to vote her out of office.

No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in…read moreand out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected.

They have better customer service. They help you to know what you nee…read more They are more helpful

Rude as h$&@, inefficient, and I really don't think they know how to count. I would never go here…read moreagain. Go to Sellersburg, Scottsburg, or any place else. Believe me, it's worth the drive.

went in there to try to transfer a title for a vehicle I purchased ran into a couple of road bumps…read more I was asking in general questions and the gentleman who was supposed to be helping me was to ready to reply but wasn't listening to what I was asking mind you the website stated something completely different than what they told me in person and it took 2 other ladies to help clarify I remember one name in particular Debbie very sweet lady but the man and the other ladies attitude towards my concerns was ridiculous shouldn't be in customer service if you have an attitude like that

My experience with the BMV has always been positive. I've used them several times since 2016 when…read moreI returned to the area (obtain IN drivers license from another state, transfer car to another owner / done twice for two different vehicles, switch driver license to state i'd). So, it really surprises me when I read some of the negative reviews. The employees have been very friendly, explained any relevant information in a clear and concise manner, and provided all necessary information (when items were missing, etc.) to quickly close gaps on what I needed to get accomplished. They have always been incredibly patient and often offer smiles. Some visits have been busier with customers than others. Regardless how busy they've been, it's always been obvious that the employees work diligently and as quickly as possible to meet the customers' needs and to move onto the next. The visits and wait times have never been excessively long. They provide 5 stations to take exams. The main waiting area has plenty of seating. There are two places where photos are taken - maybe one for driver's license and the other for state ids. There are approximately 6-7 employees to help with all the BMV needs. The parking is not bad. The parking lot isn't huge, but I believe is adequately sized for them. It sort of sits on a hill, so it can be a little awkward maneuvering in / out of spaces.

I renewed my driver's license this morning at the New Albany BMV! It was in and out! Easy! Well…read morerun! Couldn't have been better! I'd give a ten for sure! Diane Cravens

Finally! Everything is located in one building! I visited the Department of Motor Vehicles on the…read morefirst floor. The area is easy to navigate and each station is labeled to make sure customers experience as less confusion as possible. The vehicle registration line is amply staffed to keep the line moving smoothly. There are also signs posted giving individuals the opportunity to email a digital copy of their insurance verification to speed up the process before you even get to a staff member. You have the ability to write checks, pay in cash or by credit/debit card for a fee. The employees have always been professional, personable and polite when I have renewed my registration each year. It took me approximately 6 minutes to complete my transaction!

Excellent attention to detail and very helpful and kind individuals. Made process easy.read more

Went in this morning just before noon to renew my vehicle license tags. I had al the needed…read moredocuments and pulled a ticket number when I walked in. #18. They weee showing 11 on the board. There were 4 workers that I could tell and they were processing through the customers quickly. I only waited about 10 minutes and my time at the window was less than 5 minutes. Friendly service. Efficient service. I always feel the same when I leave, relieved and impressed. I have never had a problem here. Two thumbs up!!

No one *likes* going to government buildings to do government things. I might even venture to say…read morethat it's one of the punishments of adulthood. Such is life. That said, the Westport branch of the county clerk made the experience much less painful for me today. I walked into a ticketing system, plenty of spaces out semi-comfortable seating, and a less than 10 minute wait. Not a bad start! I had a variety of things I needed to get done at the county clerks office today - new yearly car tags, an address change, and a ghost registration of a vehicle that no longer belongs to me to get taken off my record. Needless to say, I was not the 'easy' client on this trip. Shaun helped me get everything situated and we even commiserated over car fees and taxes. Hard to stick it to 'the man' when 'the man's' representative agrees that this is a painful process! I can't give 5 stars, it's the clerks office and I just can't bring myself to do it. 5 stars would have been avoiding this trip altogether and I didn't quite get to do that this year. But I can stand behind 4 stars for low wait times, comfortable spaced seating, pleasant personnel, and especially Shaun who helped me through the process and got me back out the door quickly. Keep up the good work y'all!