The manager was very nice, but I thought I had heard her incorrectly when I was told I needed to…read morebring the car back vacuumed. But then she said it again when we were on our way to inspect the vehicle. I would have ignored that but I didn't want to incur (what I am sure would have been) an absurd cleaning fee. I've been renting cars on a regular basis for 20 years now and have worked in the travel industry. I've never been told I need to vacuum my own rental vehicle. I understand "the world is short staffed" but maybe hire a high school kid to vacuum out cars for you? A discount should be applied for customers having to do it. They love their Jeep Grand Cherokees at this location. I didn't see any other vehicle types. I had reserved a midsize car and they upgraded me for free which was fine but pricy gas-wise. I would have preferred a smaller vehicle. A pretty "meh" experience. I will try the Enterprise across the street next time to see if I fare any better.

0 stars. What could…read moreimprove? Shutting it down! Made a reservation for a 15 passenger van. We are going on a trip across 5 states for my brother's funeral. We have a family of 8 and need room for a wheelchair as well. Made the reservation online and paid a deposit and insurance fee with debit card. We Husband stopped in to see if it would be possible to remove one row of seats to make room for the wheelchair and he was informed not only was that impossible, it wouldn't be possible to rent to us at all if we were going to pack a wheelchair. So we canceled the reservation and got refunded what we'd paid. We called every single car rental place in the state- no one had anything. Got ahold of Budget's corporate office and they told us that everything the Budget office in Ogden was untrue- they can take debit as payment, especially since out debit card is a VISA Debit card & can be run as a credit card. So we remade the reservation. They also profusely apologized for the misinformation on whether or not wheelchairs can be packed in their vehicles and assured us that was untrue. So we remade the reservation. Went to pick up the vehicle. They have it.... but they absolutely refused to accept our form of payment. I was about to get on the phone to have another chat with corporate to try to figure out why this one company seems to be operating under different policies, depending on whom you are talking to. The woman who had previously told my husband that they couldn't rent to us said it would do no good to talk to corporate as they are individually owned and they can do what they want. Fantastic customer service you got there, Budget! Some heated words were exchanged between my husband and the woman and while I do wish my husband hadn't sworn at her, attitude was met with attitude. She wasn't pleasant or willing to get the whole story before running her mouth off. I am now waiting to see if we are still going to be charged for our rental as it wasn't canceled within 24 hours of pickup. And if we are, we will be suing. The card they have on file for us is our VISA debit card and supposedly, they can't run that. So if I see any charges from Budget, they can expect to get sued. And now I'm supposed to head out for my brother's funeral tomorrow in I'm not sure what vehicle. Don't do business with this company. They don't deserve it.

These guys are awesome! I love Enterprise Rent-A-Car. Good business model, procedures are clean &…read morewell in place, and fast. No hassle. The representatives at this particular location are incredible! They treated us like they cared, smiled, listened, answered all my husband's questions. They were efficient, professional, and very helpful. There are signs clearly indicating return times and key-drop-off box for after hours returns. Soo convenient. We were running late on return, so we called just before closing on Sunday. They helped us work everything out and extend our time. Compassionate and understanding. 100% will rent from this location every time. You Rock! Thank you, thank you.

I rented Car from the Riverdale (Ogden) Utah location. On the way home I noticed that the TPMS…read morelight was on. I put air in the tire and was good for about 4 days when the light reappeared. I put air in the tire again and 4 days later the TPMS light came on. At that point I called Enterprise to let them know. They told me to bring it back and they would give me another car. I told the the reason for return was the tire air pressure low. I received notice that I owe them for a bent rim. Enterprise sent an 800. claim to my insurance company for damages. NO WAY WAS I REPONSIBLE FOR THE DAMAGE. I am sure the damage was there when I rented it. The only reason they even looked at the tire is because I told them of the leak.....the tire had a Slow leak and I got charged

My jeep smelled like pot so bad I couldn't drive it. They offered to exchange it but I would of…read morehad to drive all the way back to the airport. So glad I didn't get pulled over by the cops.

Steer clear of Avis rent a car. Rent a car anywhere but from them. Rented a car, it broke down an…read morehour later and they left us stranded in the middle of nowhere. Sent a tow truck but couldn't send a replacement vehicle. Refunded our money and told us good luck. This company shouldn't be in business.. ruined our first day of vacation. Not a single sorry from anyone.. actually got yelled at for questioning them trying to charge us for the tow truck. Bullshit company.. bullshit employees!!

Made a reservation weeks in advance only to be given a call less than 24 hours before my pick-up…read moretime telling me that there wouldn't be a truck available for me. I called customer service, they had no way of looking in their database to find the truck size I needed locally. All they could do was to "escalate to their supervisor." I thought I had booked a reservation with a reputable company, but turns out they are a disorganized, unapologetic mess. I will never book through Budget again, and I will give my friends and family the same advice.

I rented a car from them on March 8 - 11th. I got a Ford C-Max. It was a really cool car!…read more (Totally unrelated to the main purpose of this review. I just thought that I would add it.) On Saturday the 9th, I went out to the car to go to my meeting and the car was dead! The battery was completly dead! I called the number on the paper work and I got the person working that morning. He asked me if I had AAA (I don't.) He said tht he would send someone out, but that person that he had on call was on his way back from Park City and by the time he got to my location, it was going to be 1.5 hours later. That was going to make me very late for my meeting! I decided to see if anyone at the hotel had jumper cables (they didn't.) While I was trying to contact someone local, I received a call from with the person working at Budget in Ogden. He said that he got a hold of the manager of the downtown Budget (Mark?) and that Mark would be more than happy to come out to my location in West Jordan and jump the vehicle!!! Within 45 minutes, the downtown manager was at my location, on his DAY OFF, with jumper cables and a great attitude, ready to get me on my way! I felt bad because the reason why the battery was dead was MY error (I didn't turn the lights off all the way.) However, Mark didn't mind. After Mark left, the Budge in Ogden called to ensure that I was back in business and ready to be on my way!

Seamless pickup with friendly driver, priced at half of other options. I would definitely use them…read moreagain ! In fact I did use Dan again, and was equally as pleased. After a great pick-up experience, I booked him for an early morning return to SLC from the Montage in Deer Valley. He texted me @540am (had requested 545 pickup) to say he was downstairs waiting. Dropped me and the boys off in the parking garage as he thought that would be easier for us. Will definitely use again!!

Reasonable pricing and on time and courteous people and clean vehicles. Used them twice now and…read morevery good service.

We needed a rock chip repair and these guys were less than HALF of the national "safe" brands…read more They got us right in and out and we were very happy with the service. The have a warranty that, in case the chip doesn't fill and your windshield cracks, deducts the price from a new windshield. That's a great deal and much appreciated.

Talen did a great job removing my windshield, diagnosing the leak, and fixing it. He was careful so…read morethat the windshield didn't break. He was patient with my questions, very knowledgeable and very reassuring. And Fast! A great experience.

Trusted quality service, go out of their way to make sure I understand problem and have only the…read morebest things to say about JR's. Have used JR's for over 5 years.

I have been with JR's for years, I cannot say enough good about them. Friendly…read moreHonest reliable on lots of repairs, willing to go the extra mile to help you. Prices more than reasonable. I have given them some challanges and they don't run and hide when they see me pull in. If it has wheels they can fix it.*